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Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

The Largest Premier Gathering of Leadership-Level Industry Leaders & Senior-Executives. The Best Audience. The Most Engaging Event.

Agenda

Main Summit Main Summit
show all Innovation Digital Transformation: New Technologies & Automation Leadership Business Transformation Operational Excellence Culture Transformation Customer Experience Lean Strategy

Pre-Summit Workshop Day | | 13th March 2018

Registration, Breakfast & Networking

Break into Workshops

Workshop A | Digital Transformation: New Technologies & Automation

Digital Transformation Workshop
  • How to set clear targets and better understand business process management?
  • How to implement changes across large geographically spread organizations?
  • How to find money, time and resources to invest in processes and change?

  • Dr. Cindy Young
    Program Manager, Fleet and TYCOM Enterprise Support

Workshop B | Culture Transformation

Overcoming communication issues and generational gaps while working on increasingly complex project
  • Navigating communication improvement tools, focusing on process mapping
  • Analysing benefits of following step by step mapping of tasks allocation, sharing and implementation
  • Tools and technics allowing to see through departments and teams
  • How to increase accountability?

  • Sherryl Schown
    Enterprise PMO Governance and Process Manager

Workshop C | Innovation

Augmented Reality Workshop
  • How to implement it in a way that it gives you benefits?

  • How to make it work for you?

  • Cognitive and augmentative technologies

Workshop D | Operational Excellence

Transforming Office Processes with Proven Operational Excellence Principles

During this session, Kevin Duggan will explain how companies can use the principles and guidelines of Operational Excellence to design an office where information flows from activity to activity along fixed pathways at preset, predefined times. That way, everyone will know where they get their work from, when to expect it, and where and when they should send their work when finished, establishing a guaranteed turnaround time. Kevin will also share how, by designing the way an office should flow information, or “normal” flow, any flow condition outside this design can be defined as abnormal flow.

When companies achieve Operational Excellence, employees can see abnormal flow and fix it before it impacts the customer, without management intervention.

Attendees will learn:

  • Nine design guidelines for office flow
  • The concept of self-healing flow
  • Advanced principles such as workflow cycles, integration events, pitch, and other techniques
  • Results offices can expect from Operational Excellence

  • Kevin Duggan
    Shingo Award-Winning Author, Founder

Morning Coffee Break & Networking

Break into Workshops

Workshop F | Business Transformation

Designing Your Organization for Differentiation – An Agile Approach to Organization Transformation

Organizations win when they are differentiated 

from competitors and are designed to deliver in an aligned and productive way. Getting an organization optimally aligned is not a one-time activity, but a constant effort that is built into the business  operating rhythm.

  • Learn a practical framework for aligning an organizations’ strategy, work, structure, metrics, talent and culture
  • Apply Agile design principles to organization transformation efforts
  • Discuss cross-industry applications and take- aways

  • Reed Deshler
    Organization Design & Change Leader

Workshop E | Digital Transformation: New Technologies & Automation

Augmented reality: Practical Application
  • Where augmented reality is applied?
  • Which problem does it solve?
  • What are the benefits of using new tools for you and your company?

  • Amish Chadha
    Global Director for Operational Excellence

Workshop G | Lean

Six sigma and lean basics - A Traditional Holistic Approach
  • Six Sigma and lean competencies to improve productivity and efficiency
  • Lean daily management: the cost reduction or the growth opportunity?

  • Tomos Peters
    Global Head of CI

Workshop H | Operational Excellence

Analysing the difference between PDCA, DMAIC, Kaizen. Project reviews

Lunch Break & Networking

Break into Workshops

Workshop I | Culture Transformation

OPEX Education, Training and Development - Recruiting and Coaching Leaders of the Future
  • A distinct need for training and leadership to run increasingly complex operations/processes/projects
  • E-learning and education: specifics of training for millennials
  • New workforce:  bitesize micro training, keeping the flow going

  • Rob Stewart
    CEO
  • Joel Ehle
    Advisory Board Member

Workshop J | Business Transformation

Approaches to Advancing Along Maturity Model (for different levels of CI maturity)
  • How to measure organizational maturity and assess the level your company is on?
  • Understand how change can be brought in an organization
  • Practical steps and approaches to progressing to the next level (for each level)

  • Brett Addis
    Global Vice President, HR Strategy & Transformation

Workshop K | Operational Excellence

Operational Excellence and M&A
  • How to create and sustain innovative and new business models when going through M&A?
  • How to keep transformation and innovation projects going during financial/leadership changes?
  • Process Improvement from M&A perspective
  • Re-building the team to service the new organisation
  • Financial shared services as post M&A solution

  • Dr. Mathias Kirchmer
    Managing Director & Co CEO

Workshop L | Lean

Lean and OPEX Progression: A State of Readiness

For the 21st Century Company, time is the enemy.  Whether its technology, competition, globalization, or geopolitical; we live in a world of disruption and uncertainty that is coming at us at an accelerated pace from just a few years ago.  As such, it will not be the company facing disruption or causing disruption that will prevail, but rather the company that is in the better state of readiness – the company that is able to see further beyond the horizon, recognize the opportunity or peril, and more quickly devise and deploy decisive responses to engage – that will prevail. 

In this session, we will explore the need for building a high-performance organization that is collaborative, nimble, that understands its capacity and capabilities (and its limitations) in real-time and the strategic advantage of being expert at accelerating the decision-making process.


  • Joseph F. Paris, Jr.
    Chairman, Xonitek, Founder

Afternoon Coffee & Networking

Break into Workshops

Workshop M | Digital Transformation: New Technologies & Automation

Cognitive, Artificial Intelligence-based Operational Excellence

  • Elli Hurst
    Vice President, Automation

Workshop N | Innovation

Living in innovation times - how to allow the whole company to be innovative?
  • How to handle innovative ideas?
  • How to have time for them?
  • How to harness ideas from employees?
  • How to pilot them and determine which ones to develop into products?
  • What procedures should be in place to facilitate innovation?

  • Shirley Whitfield
    Director Global Market Planning & Launch Excellence

Workshop O | Strategy

Make it Stick! Proven Best Practices to Create Lasting Improvement in Your Organization
  • Harness the best thinking of your teams
  • Build lasting, internal employee capacity to proactively solve problems
  • Create a culture of continuous innovation and improvement
  • Maintain momentum through the right measurements and rewards

This will be a highly interactive workshop in which we compare lessons learned from the Bay of Pigs and Cuban Missile Crisis and apply those experiences in leading a well-functioning, highly innovative, and problem-solving organization

  • Randy Shumway
    Chairman, Partner

Workshop P | Innovation

Innovation - Board Game of Ideas: Which ones will be relevant, and to whom?
  • Innovation: tools, (technology, digital) and culture (people)
  • Innovation - capturing IDEAS within disruptive technologies
  • Integrating all innovative opportunities into a seamless project, project management and execution

Break into Workshops

Workshop Q | Digital Transformation: New Technologies & Automation

Technology selection: How to identify the must-have technology, not "any technology"?
  • How to implement it in a way that it gives you benefits?
  • How to make it work for you
  • Cognitive and augmentative technologies

Workshop R | Culture Transformation

Culture of growth: Organically growing the company and the processes

Workshop S | Leadership

Approaches to advancing along maturity model (for different levels of CI maturity)
  • How to measure organizational maturity and assess the level your company is on?
  • Understand how change can be brought in an organization
  • Practical steps and approaches to progressing to the next level (for each level)

Featured Keynote

Chairman's Closing Remarks

Gala Reception

DAY 1 | Main Summit | 14th March 2018

Registration, Breakfast & Networking. Time to view the carefully selected Poster Presentations

Chairperson’s Welcome & Introduction to Keynote

Featured Keynote

Keynote | General Session

Achieving Performance Excellence Through a Holistic Systems Perspective.

Al will describe how organizations of all sizes, in all sectors of the economy, can use the Baldrige Framework to create and sustain a culture of continuous improvement. With 30 years of proven success, the Baldrige Framework has 5 Focus Areas that Al will discuss: 

  • A Focus on Core Values and Concepts
  • A Focus on Processes
  • A Focus on Results
  • A Focus on Linkages
  • A Focus on Improvement

  • Al Faber
    President & CEO

Featured Keynote

Keynote | General Session

Lean-Driven Innovation
  • Why do companies have to innovate to compete and grow?
  • How companies make innovation successful and generate sustained income from new products and services
  • How lean/OpEx can be leveraged in a successful innovation culture
  • How to engage associates and leaders in a transformation and sustain lasting change
  • How to lead a successful transformation in a major corporation

  • Jean-Claude Kihn
    President, EMEA
  • Norbert Majerus
    Lean Champion, Book Author and Shingo Prize Winner

Featured Keynote

Keynote | General Session

Need for “Speed”: Building a Global Culture of Innovation

In a fast changing world, how do you build a culture where extraordinary innovation becomes ordinary? A culture that lasts and consistently delivers exponential leaders, growth and value creation.

The key ingredients to innovation acceleration are not what you see portrayed most often in the media. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation. 

We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and innovations in any industry.

  • José Pires
    Global Excellence & Innovation (E&I) Leader

Coffee Break and Networking in the Exhibit Hall

Technology Test Drive

DEMO | General Session

Technology Test Drive
Technology-based showcases in the leading technology domain like AI, Big data, IoT, Blockchain for Operational Excellence

Try out some of the latest tech from industry-leading solution providers in the Exhibit Hall. With 10 minutes to try out each demo, see what each product can do to help your organization along on your Operational Excellence journey.

Featured Keynote

Keynote | General Session

Business Improvement - Continuous Improvement, Never be Complacent: How to Stay Ahead?
  • Business transformation - assessing where to go and how to get there
  • The view on organizational transformation and change management in a context of continuous progression, progression beyond each leadership
  • Understanding how change can be brought in an organization
  • Assessing organizational CI maturity level
  • Approaches to advancing along maturity model

  • Lisa Norcross
    SVP and Head of the Center of Operational Excellence

Featured Keynote

Keynote | General Session

Current Disruptive Technologies: How can they be Leveraged Across and Implemented within Different Businesses and Industries?

  • Sisir Padhy
    Senior VP of Business Excellence

Panel Session with Keynote Speakers

Panel Session | General Session

Panel Session with Keynote Speakers

  • Al Faber
    President & CEO
  • Jean-Claude Kihn
    President, EMEA
  • Lisa Norcross
    SVP and Head of the Center of Operational Excellence
  • Sisir Padhy
    Senior VP of Business Excellence
  • Norbert Majerus
    Lean Champion, Book Author and Shingo Prize Winner
  • José Pires
    Global Excellence & Innovation (E&I) Leader

Sit Down Full Service Plated Lunch & Networking. Meet the Speaker at your Lunch Table.

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

TRACK A | Innovation

Bringing Innovation, Improvement & Ideas to life

How do you create a culture of innovation that harnesses people ideas and fosters collaboration? BAE System’s Australia has been doing just that through their:

  • “Innovation Hive” – a virtual ideas portal
  • Collaborative Continuous Improvement Network;
  • Sharing of success through story-telling; and
  • Crowdsourcing with

“Innovation  Challenges”.

This case-study shares what has worked well and what hasn’t. Key takeaways:

  • How to engage Leadership and middle management
  • How to build momentum and nurture innovators and early adopters
  • How to shine a light on Innovation & Improvement
  • How to capture ideas and act on them
  • How to overcome constraints and barriers

  • Michael Wilson
    Head of Business Assurance & Improvement

TRACK B | Digital Transformation: New Technologies & Automation

Digital revolution: Understanding what it means for your Sector, Analysing Pros and Cons
  • Digital revolution: what sectors are most affected?
  • Changes in the retailers’ landscape and how does it affect business?
  • Changes in logistics and workplace
  • Digital transformation: what are the cross- industry communalities in CRM?

  • Dr. Mathias Kirchmer
    Managing Director & Co CEO

TRACK C | Leadership

Inspiration and leadership from within: the effective steps of securing management buy in
  • How to make the board to hear and gain they support?
  • How to reach proper bottom up and top down engagement?
  • Leadership view: riding the change coming from within, creating clear, well communicated and sustainable performance plan
  • Real life examples of changes being developed from the middle up to the board

  • Phil McIntyre
    Managing Director

TRACK D | Business Transformation

Transforming Outcomes by Transforming Your Thinking
  • Think like a change agent
  • Recognize and overcome barriers
  • Create unity through common purpose
  • Embrace principles over methodology
  • Measure the true impact
  • Create an ambitious but flexible project roadmap

 

  • Trent Kaufman
    CEO

TRACK E | Operational Excellence

Using local experiments to solve Enterprise level problems

Large, multi-site enterprises are challenged when trying to resolve complex enterprise level issues. Whatever solutions that have been identified need to make sense for each facility but be standard just enough for ease of implementation and maintainability. Too often the solution looks great on paper but when implemented, fails to resolve the root cause issues for either of the facility.

However, by using small, local level experiments to vet possible solutions you can reap the following benefits:

  • Identify flaws in the potential solutions prior to a large scale implementation
  • Allow to for true continuous improvement
  • Prepare training material and test it; plus early adopters can help train future sites
  • Multiple implementation strategies become viable
  • Spread any cost for the solution across multiple fiscal quarters or even years
  • Create buy in at both the front line and C-suite levels
  • Trying small experiments, to resolve root causes, can be an effective way to solve complex problems.

  • Mustafa Abdulali
    Director of Lean Transformation

5-Minute Changeover Period

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

TRACK A | Innovation

Innovation at Different Levels of Maturity. How to Bring the Innovation Mentality into the Company?
  • How to teach the leadership about innovation?
  • How to open up and be people that are innovative?
  • How management can nurture innovation?
  • How to capture and nourish innovative ideas?

  • Dr. Stefan Scherer
    Vice President, Head Early Development, Strategy and Innovation

TRACK B | Digital Transformation: New Technologies & Automation

Transformation to Robotic Welding
  • How to secure engagement of senior management?
  • How to get Nan Sayers to convert and embrace Robotics?
  • How to decide when, where, how and what type of Robotics to peruse?
  • How to decide on the right resource and technology to purchase?
  • What are the benefits to implement Robotics?
  • Real life examples of how Kuhn Krause implemented Robotics with current aging workforce

TRACK C | Leadership

Changing Leadership Mindset and Adopting Lean Behaviour at Senior Level
  • Understanding and incorporating improvement work methods and habits and leading the change throughout organisation
  • How to overcome the fear of failure?
  • How to balance urgency and importance?
  • Coaching leadership on change and organically spreading it to the company

  • Elaine Richardson
    Senior Advisor in Corporate Strategy

TRACK D | Business Transformation

Real LIFE applications of the IMPROVEMENT and COACHING

Experience first-hand the interactions between a LEARNER and a COACH and how important our failures are in creating business success. See how this model of management routines can be used in any environment to create performance once thought impossible: from sports, business and even overcoming obstacles at home. Although the problems we encounter in each of these environments are different, the approach is very standard and consistent. In this world of technological advancements and Innovations, the coaching skills used to develop our people are more critical than ever.

Things you will take away from this session:

  • What is the improvement and Coaching Kata
  • Change the way you think about approaching any process, system, or tool
  • How to create a safe environment creating optimizing the learning potential
  • Apply a deployment model that works both on a small scale as well as throughout the organization
  • Understand the role that each position within an organization plays that helps the rate of success

  • Joseph Vacca
    Head of Operational Excellence

TRACK E | Operational Excellence

Fast-track Business Performance: The Step-by- Step Process and Real World Application of OpEx

In this session, Kevin Duggan will introduce and define Operational Excellence, explain how it differs from traditional lean tools, and detail the eight principles companies apply – in order – to achieve it. He will discuss how, by following the step-by-step  methodology, management will have opportunity to focus on offense activities to support the real goal of Operational Excellence: business growth.

Kevin will also illustrate Operational Excellence in action by sharing real-world examples of companies who have experienced remarkable results by achieving it.

Attendees will learn:

  • The difference between traditional lean tools and Operational Excellence
  • Eight principles to achieve Operational Excellence
  • The importance of self- healing flow in freeing management to focus on business growth
  • Success global organizations have realized by achieving Operational Excellence

  • Kevin Duggan
    Shingo Award-Winning Author, Founder

5-Minute Changeover Period

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

TRACK A | Innovation

Innovation in Traditional, Mature Industries: Does being innovative within your parameters work?
  • Overcoming "innovation" barriers in traditional business: safety, cost etc.
  • Embracing new ideas and its reputational impact
  • Finding new ways of doing old things through innovation and employment of new technologies
  • Benefits of innovation to the overall organization: both internally and from a customer experience point of view

  • Akin Akintola
    Head of Global Innovation Networks

TRACK B | Digital Transformation: New Technologies & Automation

Digital Transformation and OPEX: Business Transformation merging with New Technologies
  • The confluence of technology with traditional operational excellence applications
  • Finding the right balance between people and tools
  • How to stay focused in "all new digital' world and keep the business central?
  • How much technology is too much?
  • Analysing practical application and use of new tools and technologies?

  • Elli Hurst
    Vice President, Automation

TRACK C | Leadership

Leadership and Innovation: what does the Leader of the Future look like?
  • What is the skillset of the leaders of the future? What they must have/be?
  • How to choose the right stakeholders to lead the continuous change?
  • How top executive programmes prepare people to lead?
  • Types of leadership skills and competencies that companies look for?
  • Places and types of trainings: corporate academies vs. academic/university executive programmes
  • Executive transferable skills, mentoring, prominent CEOs of large enterprises

  • Kevin Goldsmith
    CTO

TRACK D | Business Transformation

Examples of tailored applications of industry standard approaches to transform businesses for more effective organic growth
  • Finding ways to influence effective business transformation with few resources
  • Cost-cutting, keeping transformation on target especially on large, multi- layered, geographically complicated  projects
  • How to recognize when the transformation is not working and what countermeasures to put into play?

  • Eric Wenke
    Corporate VP, Enterprise Transformation

TRACK E | Operational Excellence

Innovation driven Operational Excellence: The Pros and Cons of Transforming ongoing Business Operation
  • Futuristic OPEX Programs
  • How to use old systems with new ideas and processes?
  • How OPEX is utilized to create top line growth with a holistic view from strategy to execution and implementation of RPA and CI
  • Integration of units and global operations

  • Aaron Washburn
    Senior Director of Business Process Improvement

Coffee Break & Networking

Roundtables

Roundtables | General Session

Key Pressing Issues & Future Trends

Choose 3 of the of 50 Roundtable Discussions – Moderator raises in 5 minutes a key pressing issue, the discussion is turned over to table for 15 minutes of questions, after which all participants switch tables. Pick the table with the Pressing Issues or Future Trend most aligned to you!

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

TRACK A | Innovation

Adopting and deploying start-up mentality
  • Focus on "how" rather than "what": case studies of disruptive companies
  • Traditional companies - "what", start-ups - "how" and the result: best practices
  • Real-life case studies, including failures: what Not to do, learn about mistakes

  • Jeff Porada
    Global Director of Lean Six Sigma

TRACK B | Digital Transformation: New Technologies & Automation

Transform the organization to a customer centric one with innovative data analytics
  • Turning your organization from technology focused to customer centric one is a journey
  • Innovative data analytics is essential to create the common language for the organization
  • To sustain the competitive edge from data analytics, a sustainable culture shift is key
  • Both online and offline data together would paint a solid picture of customer experience journey

  • Cortilia Lin
    Director Brand Insights – Global Brand Strategy

TRACK C | Leadership

Innovation as a driver of leadership culture change
  • New way of communication and changing company's culture
  • Innovation and Leadership: understanding the culture and tools for innovation

  • Adam Stoehr
    Vice President Education & Research

TRACK D | Business Transformation

New way of doing Business Transformation and Process Improvements: Moving away from Lean and Six Sigma and going towards new way of forward thinking
  • Change management for millennials.  Process GPS
  • Linking technical knowledge to business transformation
  • Leveraging data for OPEX and Business Transformation
  • Using software to transform business and applying the same practices within whole company
  • Scaling transformation on a global basis to a new organizational structure and balancing efficiency with empowerment and distributed decision making

  • Daniel Abrantes
    Global Change Management

TRACK E | Operational Excellence

How to rebound an organization from a failed OPEX launch?
  • Behavioural  OPEX science.
  • How can you succeed?
  • Failed OPEX story: analysing how and why?
  • OPEX top-down: current challenges, roadmap, fears

  • Kelly Moore
    Operational Excellence Lead

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

TRACK B | Digital Transformation: New Technologies & Automation

New technologies, and the best tools to use
  • How to choose a technology that will bring real long term value to your organisation?
  • Latest software developments in automation, IoT and augmented reality
  • What are the latest trends in applications, where are they heading to?
  • The process of transforming a new technology and balancing it by simplifying and tailoring it to your own specifications
  • How to manage Technologies?

| Operational Excellence

OPEX and intricacy of the modern-day team management
  • How to overcome relationship complexity and increase performance of multi- generational teams
  • Geographical as well as generational diversity and its impacts on communication within teams
  • Generation X vs Millennials
  • New workforce and continuous training - keeping the flow going

30 Minute Panel Session in each track with Speakers & Industry Experts

Panel Session | Innovation

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Michael Wilson
    Head of Business Assurance & Improvement
  • Dr. Stefan Scherer
    Vice President, Head Early Development, Strategy and Innovation

Panel Session | Digital Transformation: New Technologies & Automation

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Cortilia Lin
    Director Brand Insights – Global Brand Strategy
  • Elli Hurst
    Vice President, Automation
  • Dr. Mathias Kirchmer
    Managing Director & Co CEO

Panel Session | Leadership

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Phil McIntyre
    Managing Director
  • Kevin Goldsmith
    CTO
  • Elaine Richardson
    Senior Advisor in Corporate Strategy

Panel Session | Business Transformation

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Daniel Abrantes
    Global Change Management
  • Eric Wenke
    Corporate VP, Enterprise Transformation
  • Joseph Vacca
    Head of Operational Excellence
  • Trent Kaufman
    CEO

Panel Session | Operational Excellence

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Kevin Duggan
    Shingo Award-Winning Author, Founder
  • Mustafa Abdulali
    Director of Lean Transformation
  • Aaron Washburn
    Senior Director of Business Process Improvement

Awards Rehearsal

VIP Reception – Advisory Board & Guests. (Invitation Only)

Business Transformation & Operational Excellence Awards Ceremony

Gala Awards Reception

DAY 2 | Main Summit | 15th March 2018

Breakfast & Networking

Chairperson’s Recap from Previous Day and the Key Takeaways from each Session

Featured Keynote

Keynote | General Session

Merging Traditional Operational Excellence with Business Innovation: A Journey from OPEX to Upstream Business Transformation to Business Innovation
  • Impact of innovation from the operational excellence point of view
  • How to keep the dialogue between innovation and OPEX going?
  • Embracing innovative mindset. Think innovation!

  • Alyson Griffin
    VP Global Marketing & Communications

Awards Winners Panel Showcase – Each winner will deliver their top 3 “Golden How-tos”, with the opportunity to ask questions to all winners

Break & Meet the Panel

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

TRACK F | Culture Transformation

Case Study: State Street Corporation’s operational excellence Story: Building a culture of innovation and continuous improvement
  • The transformational journey: from a Lean Six Sigma project based approach to a strategic business partner
  • Focusing on an increased impact on business outcomes and customers
  • Building critical skills in the workforce through Lean infrastructure
  • Driving engagement through recognition  and socialization
  • Embedding the Lean culture in the Business Units

  • Loren Bishop
    Director of the Lean Management Office

TRACK B | Digital Transformation: New Technologies & Automation

The Wealth of Innovation in Automation, and the Impact of Automation on Operational Excellence
  • The main trends in machine learning, IoT, robotics and process management? What manual work can be done faster?
  • How to automate processes and manage the cross over between technological- processes and organisational changes
  • How to identify disruptive and integrate leading process technologies to achieve consistent, global manufacturing excellence?
  • Automation as a basis of the future of continuous improvement
  • How to automate processes and manage the cross over between technological- processes and organizational changes
  • Managing increasing reliance on automatization. How to predict machine failures. How to replace components before they fail and  streamline procedures?

  • Rajeev Jain
    VP Finance Operations

TRACK H | Strategy

Keeping your Strategy Clear and Understanding the Company's end goal. One time Success vs. a Profitable and Sustainable Business
  • Strategy: knowing your goal and how to achieve it
  • How to withstand market pressure and not be carried away by short term success or fall under initial failure?
  • How to stay ahead of the game in high paced business environment?

  • Kåre Michelsen
    Director APQP

TRACK I | Customer Experience

Prioritize Opportunities with “Customer-Back” Value Propositions

Maria will demonstrate a method for working with customers to identify pain

points and quantify customer’s current total cost of ownership for the Jobs-To-Be-Done (JTBD). She will then review how to derive the future Value Proposition the customer will realize after deploying our new product. This “customer-back” Value Proposition can be used to establish Value-based Pricing and as a basis for Value Selling. Prioritize Opportunities with “Customer-Back” Value Propositions

  • How might we best identify customer pain points and problems that they are willing to pay to be addressed?
  • How might we understand and quantify customer value?
  • How might we leverage our understanding of the customer value proposition to justify premium or value-based pricing?

  • Maria Thompson
    Global Innovation Framework Leader

TRACK E | Operational Excellence

How to manage Operational Excellence Initiatives?
  • Assessing and securing sufficient resources to implement operational excellence
  • OPEX organizational structure and alignment with operations within organizations
  • How to measure where- we-are and what-is-future using Operational Excellence
  • Available metrics, leading and lagging indicators: how and why to manage them
  • Process Improvement: challenges, prioritisation, what impacts analysis

10-Minute Changeover Period

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

TRACK F | Culture Transformation

Change management and culture of change: the journey. National and international case studies
  • Culture: how critical is it?
  • How to lead significant culture change?
  • Implementing end-to-end cultural changes across regions, businesses and functions – strategic following the maturity curve
  • Real life case studies of success
  • How to limit the impact and the frequency of initial mistakes

  • Nuray Gurtekin Sen
    Head of Global Process & Quality

TRACK G | Lean

Lean and Six Sigma Now and the Tools of the Future: The New Ways to look at Operational Excellence
  • Lean driven innovation: what is going to happen and how?
  • Innovation impacting all departments within a company: how to handle it?
  • Lean in globalised world: streamlining procedures and making everything readily available to all
  • Rich Six sigma and lean from a multi-business, multiregional point of view
  • Lean and Six Sigma tools applied to innovative markets

  • Iassen Deenitchen
    Head of Global Process

TRACK H | Strategy

The Bose Lean Enterprise Maturity Model - A Blueprint for Organization Behaviour Change

Bose Global Director - Lean Enterprise, Jeffrey Hastie, will share the story of their Lean Enterprise Maturity Model as an inflection point in the Lean Enterprise journey at Bose Corporation

  • Where are we now? - understanding the current state
  • Setting a multi-year target condition - a clear vision for the future
  • The value is in the struggle - allow people to own it
  • Strive for true behaviour change - not just a number
  • Encourage Autonomy

  • Jeff Hastie
    Global Director, Lean Enterprise

TRACK I | Customer Experience

Customer Experience Excellence: How OPEX can help to improve Customer Satisfaction
  • The science of customer satisfaction: how to identify and satisfy customer needs?
  • Improving operational excellence and customer satisfaction through technology and innovation - linking all parts of the process
  • Customer proposition. Making changes and improving procedures to reach customers' satisfaction

  • Lawrence Cowan
    Partner

TRACK E | Operational Excellence

Rebranding Operational Excellence: tools, time and money

 

  • OPEX challenges - adaptive systems - dynamic customers - how you can centrally adjust your framework to make your proposition more dynamic?
  • Transforming OPEX as a tool to increase profits and not one to cut costs
  • Turning cost into investment
  • Building robust operation while eliminating all extra costs

  • Dr. Jagadish Barik
    Chief Sustainable Officer & VP Business Excellence

Technology Test Drive

DEMO | General Session

Technology Test Drive
Technology-based showcases in the leading technology domain like AI, Big data, IoT, Blockchain for Operational Excellence

Try out some of the latest tech from industry-leading solution providers in the Exhibit Hall. With 10 minutes to try out each demo, see what each product can do to help your organization along on your Operational Excellence journey.

Lunch Break & Networking. Announcing of Poster Board Winners.

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

TRACK F | Culture Transformation

Creating a Culture of Quality and Performance Excellence
  • Keeping the workforce engaged, while promoting change and progressing
  • How to achieve organizational buy-in in culture change?
  • How to change the mindset to accept the benefits of Lean?
  • How to change the culture that sees operational excellence as an extra job
  • How to overcome "too busy to improve" culture?

  • Tejas Vashi
    Senior Director

TRACK G | Lean

Financial aspects of Lean. Lean Financial and Data analysis

 

  • Lean, ROI on Lean. Cost effectiveness and savings
  • Financial focus: looking at P&L and building in the changes
  • Accounting and lean accounting. The advantages of a lean solution vs. standard cost accounting methodology

 

TRACK H | Strategy

Best practices of merging business strategy and business transformation: how to move to the next level of evolution?
  • Setting the strategy
  • Integrating technology into Continuous Improvement programs
  • Moving from enterprise excellence into strategy and business transformation and reaching innovation
  • Sustainable change management: timely identifying and designing valuable change initiatives for an organization through collaboration of all teams

  • Dr. Cindy Young
    Program Manager, Fleet and TYCOM Enterprise Support

TRACK I | Customer Experience

Customer and Culture match as a Guarantee of Positive Customer Experience and a Key to Strong Successful Strategy
  • Keeping customer in focus of any change, improvement or transformation
  • Value proposition, customer centricity in the centre of importance
  • How do you differentiate from the competition?

  • Leslie Smith
    RMS Strategic Stakeholder Engagement

TRACK E | Operational Excellence

Synergies between BPM, OPEX and Management Systems
  • Digital Process Management: traditional Operational excellence with new digital components
  • Integrity of tools and systems: meeting demands of diversified businesses adopting systems across different locations
  • Do traditional process improvement methods still work?
  • Individualization and cost: understanding Digital processes implementation and what they mean for you and your organisation

  • Samantha Bureau - Johnson
    Vice President of Business Process Excellence (BPE) & Project Management Office (PMO)

10-Minute Changeover Period

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

TRACK F | Culture Transformation

Cultural Transformations in Large Enterprises: Changing Organizational Culture & leading Organizational Transformation towards the Culture of Innovation

 

  • How large companies can stand out and succeed employing a start-up mentality and culture internally?
  • Organizational analysis for large corporations: is there a universal model
  • Understanding how to create an operational excellence culture from the Board to the front line

 

 

  • Derek Mydlarz
    Medical Director, Office of the Chief Medical Officer

TRACK G | Lean

Leadership, Cultural Change and Progress seen through LEAN

 

  • Lean as a part of the larger organizational change proposed based on lean principles
  • Changing senior management’s mindset and adopting lean behaviours
  • Using lean at very high levelssenior management

  • Tray Cockerell
    Director & CEO Project Leaders, Office of CEO

TRACK I | Customer Experience

Going Beyond CRM via Commercial Strategy & Framework
  • Enable Business Strategy and Develop a Platform for Customer Engagement
  • Working with Key Stakeholders to develop a Business Case and Roadmap
  • Framework for Measuring Transformation/Outcomes
  • Key Learnings

  • Naveen Kandasami
    Global IT Executive Director Business Partnership and CRM Strategy

TRACK E | Operational Excellence

Case Study: Lessons learnt from the Deployment of Lean Management in Europe and Latin America (AXA EMEA LATAM)

This presentation draws on the experience of deploying Lean Management in Spain, Italy, Portugal and Mexico, aiming to showcase how to

  • Engage senior stakeholders – gaining and maintaining commitment throughout the program
  • Achieve autonomy in project execution – recruiting and developing local talents
  • Retain Lean professionals – reward and recognition mechanisms (what proved effective)
  • Leverage cultural change – deliver Efficiency and Quality of Service improvements through better proximity management and higher employee engagement
  • Achieve lasting results – approach employed to ensure sustainability of benefits 

 

  • Dr. Morphis Tsalikidis
    Regional Operational Excellence and Business Transformation Executive Director

10-Minute Changeover Period

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

TRACK F | Culture Transformation

Training and mentoring: how to ensure employees engagement in the transformation and true culture change?
  • Professional engagement, maintaining a vibrant relationship between departments and the business needs of the company
  • Employees engagement: daily management and processes
  • Recruitment: essential processes to recruit/train likeminded people
  • Establishing robust communication across all business lines eliminating stress and managing expectations
  • Ensuring long-term sustainability of each project: how to keep teams engaged, increase understanding and belief in the project and in the leadership

  • John King
    Continuous Improvement Chief Engineer

TRACK G | Lean

Six Sigma deployment strategy and success stories

Lean Transformation: how to move the whole organization towards a culture of daily problem solving?

  • Harold Peters
    System Director, Performance Improvement

TRACK H | Strategy

Setting out on a new OPEX project? How to keep clear scope, targets and goals
  • Overcoming the most common challenges of project selection: which way to go?
  • Best practices and analytical tools of task prioritising.
  • How to prioritise and allocate tasks to people?
  • The risks of choosing the less risky
  • Setting up your strategy and clear goals in the times of technology excess

  • Fabio Garaycochea
    Associate Director

TRACK I | Customer Experience

Internet of Things (IoT): understanding its applications and benefits
  • Targeted applications, transforming the clients’ experiences
  • What are the compelling problems linked to IoT?

TRACK E | Operational Excellence

CEO’s and their Sausages

CEO's love their sausages.  They love the taste of the spices, the zestiness of the mustard, and the crispiness of the rolls.  But the CEO doesn't want to see their sausage being made, and they definitely do not want to know what goes into them. As business transformation and operational excellence professionals, we need to learn to love the CEO's sausage as they do, from their perspective, if we are ever to gain the support we need and to evolve from being cost-cutters to value-creators – to convert our standing and value from tactical to strategic.  In this session, you will learn;

  • The Operational Excellence Maturity Model
  • The importance of knowing the corporate vision
  • How to effectively communicate with the C-Suite
  • How to properly align and prioritize your efforts
  • How to gain and retain the commitment necessary to succeed

  • Joseph F. Paris, Jr.
    Chairman, Xonitek, Founder

30 Minute Panel Session in each track with Speakers & Industry Experts

Panel Discussion | Culture Transformation

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Loren Bishop
    Director of the Lean Management Office
  • Nuray Gurtekin Sen
    Head of Global Process & Quality
  • John King
    Continuous Improvement Chief Engineer
  • Tejas Vashi
    Senior Director

Panel Discussion | Lean

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Harold Peters
    System Director, Performance Improvement
  • Iassen Deenitchen
    Head of Global Process
  • Tray Cockerell
    Director & CEO Project Leaders, Office of CEO

Panel Discussion | Strategy

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Jeff Hastie
    Global Director, Lean Enterprise
  • Dr. Cindy Young
    Program Manager, Fleet and TYCOM Enterprise Support
  • Kåre Michelsen
    Director APQP
  • Fabio Garaycochea
    Associate Director

Panel Discussion | Customer Experience

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Maria Thompson
    Global Innovation Framework Leader
  • Lawrence Cowan
    Partner
  • Leslie Smith
    RMS Strategic Stakeholder Engagement
  • Naveen Kandasami
    Global IT Executive Director Business Partnership and CRM Strategy

Panel Discussion | Operational Excellence

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Dr. Jagadish Barik
    Chief Sustainable Officer & VP Business Excellence
  • Samantha Bureau - Johnson
    Vice President of Business Process Excellence (BPE) & Project Management Office (PMO)
  • Dr. Morphis Tsalikidis
    Regional Operational Excellence and Business Transformation Executive Director
  • Joseph F. Paris, Jr.
    Chairman, Xonitek, Founder

Global Heads & Leaders Boardroom Sessions (by invitation)

Coffee Break & Networking

Featured Keynote

Keynote | General Session

AGILE and its benefits for Business Operations and Data operations: what it achieves for both front and back offices

  • Mishu Rahman
    Senior Portfolio Director, Innovation & Digital Programmes

Featured Keynote

Keynote | General Session

Lean and Six Sigma now. What are the tools of the future?
  • The new ways to look at operational excellence.
  • Evolution of the old Six Sigma and Lean mentality: How the workforce is changing, and professions change with them

 

  • Ricardo Estok
    Enterprise Principle Leader, Global Manufacturing Operations & Council

Chairperson’s Conclusion

End of the main conference

Option to Join Organized Dinners: Organized Dinners - Around Conference Themes & Topic

Post-Summit Workshop & Site Tour | | 16th March 2018

Morning Registration, Breakfast & Networking

Break into Workshops

Workshop Q | Operational Excellence

Best workplace metrics and analytics: how to recognize and drive excellence through integrated MES, KPIs and Dynamic scorecards?
  • Reporting and behavioural analytics
  • Mindfulness and dealing with workplace stress

Workshop R | Digital Transformation: New Technologies & Automation

Benchmarking the stage of automation your company is on against your peers and the final goal

The journey from "pockets of automation" to the fully automated system

Workshop S | Leadership

OPEX education, training and development - recruiting and coaching leaders of the future
  • A distinct need for training and leadership to run increasingly complex  operations/processes/projects
  • E-learning and education: specifics of training for millennials
  • New workforce: bitesize micro training, keeping the flow going


Morning Coffee Break & Networking

Break into Workshops

Workshop T | Digital Transformation: New Technologies & Automation

Best practices of applying Robotic Process Automation (RPA): RPA implementation case study
  • Guidelines to effective Robotic Process Automation
  • Utilising machine learning techniques and combining them with tools and processes already existing within process management

Workshop U | Innovation

Innovation - board game of ideas: which ones will be relevant and to whom?
  • Innovation: tools (technology, digital) and culture (people)
  • Innovation - capturing IDEAS within disruptive technologies
  • Integrating all innovative opportunities into a seamless project, project management and execution

Workshop V | Lean

Lean Accounting
  • How to use it?
  • How to benefit from the ability to forecast demand and capacity?
  • Was the predicted received?
  • How to develop it? Investigating the true effect of lean accounting on traditional accounting

Lunch & Networking

Site Visit & Tour

Additional information