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Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

The Largest Premier Gathering of Leadership-Level Industry Leaders & Senior-Executives. The Best Audience. The Most Engaging Event.

Agenda

Filter by Day - Day 2 & 3 - March 14-15, 2018 are the Main Summit Days

Mastering Change Management Change Management & Innovation Acceleration via Design Thinking Leadership Pre-Summit Workshop Day & Keynotes Main Summit Main Summit Post-Summit Workshop & Bespoke Disney Business Keynotes & Exclusive Top Exec Magic Kingdom Tour + Park Ticket

Filter by Track - This displays the General Session & the respective Track Session - select "Full Programme" above first.

show all Innovation Execution Summit Impact of Digitalization Summit Leadership Summit Business Transformation Summit Operational Excellence Summit Cultural Transformation Summit Customer Experience Excellence Summit Lean Six Sigma Summit Strategy Execution Summit

To expand or collapse a day, please click on the day header (black box with white text below). To view all days, please click on "Full Programme" above. Download Internal PDF Agenda

Full Day Workshop | Mastering Change Management | 12th March 2018

Sunset | Mastering Change Management - Includes Breakfast, Breaks & Lunch

Sunset I Full Day Workshop | General Session

Includes Breakfast, Breaks & Lunch
Mastering Change Management
Learn and assimilate the theory and practice of change management. Practicing learnings with case studies and real-life examples

Topic Intro:

A one day course that will teach participants to learn and assimilate the theory and practice of change management

Participants will learn how to facilitate/ drive change & transformation successfully in their organizations. They will learn key principles and actions they need to take, and the pitfalls they must avoid, to drive change.

Hands-On Experience Includes: 

 Practicing learnings with case studies and real-life examples.

Why is this course unique? 

There are very few courses on transformation and change management. This course will be a good mix of a theoretical overview with some practical tips.

Course Structure / Detailed Agenda:

  • Introduction to the theory of change management – 1.0 hours
  • Sharing the vision – 0.5 hour
  • Establishing the guiding principles – 0.5 hour
  • Shaping the change – Exploration & Learning – 1 hour
  • Implementing the change - Systems and structure – 1 hour
  • Winning the non-believers – 1 hour
  • Enjoying the journey – 1 hour
  • Wrap up – 30 minutes

Who Should Attend:

 Operational Excellence leaders; LEAN transformation practitioners; Agile Coaches/ Agile Transformation leaders/ Anyone trying to drive change.

Prerequisites:

None

Course Leader

Anu George, Chief Quality Officer, Morningstar, Inc.

Anu George is the Chief Quality Officer for Morningstar. She is responsible for providing strategic direction to Morningstar’s operational excellence & continuous improvement initiatives. She works at the intersection of operational excellence, human behavior & technology.

She has successfully led the LEAN & Agile transformation at Morningstar & is now focused on mastering design thinking & driving a digital transformation in the organization. Anu has more than 20 years of experience in reputable organizations such as Unilever, GE, and Morningstar. She has global experience through her extensive work in Asia, North America, and Europe.

Anu is an avid reader and has an eclectic choice of the books she reads. She enjoys learning and experimenting with new thoughts in the world of change management, organizational behavior, operational excellence, LEAN & Agile.

She is a frequent speaker on topics including driving transformations, business process excellence, and leadership.

Anu holds a bachelor’s degree in economics and accounting and a master’s degree in business administration, with a specialization in marketing, from the University of Mumbai.

  • Anu George
    COO

Full Day Workshop | Change Management & Innovation Acceleration via Design Thinking Leadership | 12th March 2018

Fleming | Innovation Acceleration via Design Thinking Leadership - Includes Breakfast, Breaks & Lunch

Fleming I Full Day Workshop | General Session

Includes Breakfast, Breaks & Lunch
Change Management & Innovation Acceleration via Design Thinking Leadership
Discover the disciplined approach to change management via the integrated approach of design, design thinking, innovation, and leadership development for value creation.
Topic Intro

Created in 2005, The iGNITE Convergence Program is the worlds 1st, and longest running fully integrated design, design thinking, engineering, new product development, innovation, entrepreneurship and leadership development system. It's internationally successful process delivers rapid and sustainable design & business improvements. It combines the disciplined approach of design, innovation, engineering, new product development and intrapreneurship methods for leadership development to deliver rapid and sustainable new product development, and business improvements processes. Its track record of innovation, leadership development and new product development value creation for over a decade has won accolades globally, and been delivered to 1000's worldwide.

You will learn

- How to build a culture and process for innovation anywhere in the world with disperse groups of individuals and  leaders inside your organization
- How to identify or develop the design, engineering, innovation and entrepreneurial mindset inside your organization
- How to select, prioritize and accelerate innovation projects in 6mo windows for quick industry launch without the need for venture labs, or innovation hubs
 
Hands-On Experience Includes:

- Introduction to The iGNITE Convergence Program process
- Interactive exercises demonstrating The iGNITE Convergence Program tools in action
- Historical case studies of successes and failures of new product development and change management / leadership issues arising from the use of the program and other similar toolsets
 
What makes this course special?

The iGNITE Convergence Program, it's tools, track record of innovation, leadership development, value creation and products launched has for over a decade been delivered to 1000's of designers, engineers, venture capital, government, and military participants.
 
How will you benefit

Participants will gain an overview of the mechanisms and tools necessary to accelerate innovation, leadership development and change management in any organization globally as well as being exposed to case studies and exercises that can lead to further innovation acceleration efforts for their organizations and projects.
 
Course Structure  / Detailed Agenda

The one-day Design, Design Thinking and Innovation Acceleration workshop on Monday, March 12 provides specific leadership development and change management toolsets to uncover and accelerate innovation, leadership development and new product development value creation inside multinational firms. Design, Engineering and Innovation leaders and practitioners with multi-industry experiences will demonstrate how to identify, prioritize and accelerate value creation and strategy execution initiatives in any business. Attendees will discover how to leverage elements of venture capitalism, intrapreneurship and collaborative leadership to build a global + local culture of innovation and new product development that lasts.

The exclusive, one day, iGNITE Convergence program workshop at BTOES includes:

- A structured and disciplined approach to leadership development, business innovation, new product development and growth
- How to build a culture of design, design thinking and innovation anywhere in the world
- How to identify or develop designers, innovators, and intrapreneurs in your firm
- How to select, prioritize and accelerate innovation projects
- Review of actual iGNITE Convergence Program innovation projects
- Interactive exercises demonstrating iGNITE Convergence Program toolsets in action

Breakfast, lunch and all materials provided.

Who Should Attend

- CEOs, COOs CSOs, CIOs, CAOs, CMOs, CFOs, CLOs, Chief Excellence Officers and board members
- Heads of / SVP & VP Global Operations, Global Operational Excellence Leader, Global Heads, Heads of, EVPs, SVPs, VPs, Directors of Business Excellence, Business Transformation, Innovation Excellence, Innovation Deployment
Value Creation, Productivity, Operational Excellence, Continuous Improvement, Process Excellence, OpEx, Process Engineering, Strategy Execution, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management.
- VPs of Global Operational Excellence, Global Continuous Improvement, Process Analysis, Enterprise Risk Management, Global Production & Logistics,
- Lean & Six Sigma, Operational Excellence & Productivity, Business Process Management. Business Process Management Champions, BPM Project Leaders. Lean Six Sigma Deployment Leaders / Champions / Lean Six Sigma Master Black Belts
- Directors of Operations, Process Re-Engineering, Productivity, BPM, Lean Six Sigma, Continuous Improvement, Business Reengineering, Performance Excellence, Operational Excellence, Process Analysis, Manufacturing

Course Leader

Gregory Polletta is the founder of iGNITIATE, (www.ignitiate.com) an international award-winning innovation, industrial design and strategy firm specializing in disruptive design – the art and science of creating new and innovative products and services to transform products categories to ensure international firms’ continued success. He is also the co-founder of the international award-winning design brand gregorysung (www.gregorysung.com). In total, Polletta and his team have bridged the gap between design and profitability, digging into R&D labs to uncover ideas that can be developed into winning offerings for clients such as Fujitsu, Louis-Vuitton, Pfizer, The US Navy, Xerox PARC and many more. In 2006 he created TOPIADE for Louis Vuitton the worlds first 3D scanning, image overlay projection, and fully articulated moving pin facade design, a synergy between architecture and digital platforms that combines digital, sculptural and architectural innovation.

Polletta is the creator of The iGNITE Convergence Program in 2005, the worlds 1st and longest running fully integrated, design, design thinking, engineering for new product development, innovation, entrepreneurship and leadership program having been given to 1000's of individuals worldwide. In 2014 Gregory was named the Most Inspirational Professor (https://pontsbschool.com/faculty-research/faculty/core-faculty/polletta-gregory-n/) in the Doctoral Program for Elite PhD Engineering students at École Nationale des Ponts et Chaussées, Paris, the oldest engineering school in the world and one of France’s most prestigious Grande Ecole universities.

Gregory has served as a board member, board of advisor member and investor to nonprofit and for-profit firms throughout Europe and the US. Polletta has been a past Designer in Residence at True Start & True Capital Venture Capital  (http://www.truestart.co.uk/trueworld-truestart/) focusing on consumer products and retail and a keynote speaker and the designer of REUTPALA (http://www.core77.com/posts/52066/The-Making-of-Reutpala-Trophy-for-the-World-Retail-Congress) for the World Retail Congress. He has been the Chairman of the Global Leadership Summit (http://theinnovationenterprise.com/summits/global-leadership-summit-new-york/speakers/9070) as well as a 2015 judge of the $1M President Clinton HULT Prize (http://www.hultprize.org/en/about/2014-advisors-final-live/) and a 2017 Candidate for the US Presidential Innovation Fellows Program at the White House.

Polletta received a Master in Design with commendation from Domus Academy Milan, Italy; a BS in Information Systems as part of the Engineering for Manufacturing program, University of Connecticut, United States with a concentration in Medieval Society at Selwyn College, Cambridge University, UK. He lectures at universities, corporations, military & government offices worldwide on the topics of design, design thinking, innovation, R&D commercialization, entrepreneurialism, industrial design and new product development and has been profiled in
numerous international publications, TV and radio.

Attendees at this workshop will receive a 25% discount on registration for passes to the Business Transformation & Operational Excellence World Summit with the code: IGNITE

Testimonials

"An extremely attractive approach to design, new product development, innovation and leadership. While being very challenging, the iGNITE program was also amazingly innovative - I've learned to adapt, put a name to and utilize processes I was aware of on an intuitive level. This program empowers and motivates future leaders!"
- Dr. Dorin Dusciac Deputy Minister of Environment - Republic of Moldova

“We needed this. Bold and revolutionary ideas & tools didn’t follow a cookie cutter process. I believe the iGNITE program was very necessary for some while proving to us that we can execute design thinking efforts quickly.”
– Senior Intelligence Officer CIA: United States Department of Defense

“Great background, charisma from the team and teaching method which bakes an incredible amount of knowledge into people in just no time. This definitely is about real life. I had so much fun !”
– Japanese International Designer

“I felt the iGNITE program delivered great value & facilitated feedback on our beliefs and encouraged collaborating with other members. The program has had a very positive attitude with a tough subject and a very tough group”
– US NAVY Pilot and Deputy Commander Joint Carrier Air Wing

“A VERY challenging atmosphere which makes it possible to do things that I would NEVER do under normal conditions. The iGNITE program was huge and the instructors very straight to the point which enables them to cover incredible amounts in a very short time while making me really think about design, creating a sustainable the enterprise, its goals and way to success. Kept the whole program very entertaining and knew exactly how to get us to work.
The instructors were very open and realistic about what was being taught, about their ideas and how to make things work in the real world.”
– Chinese MBA Graduate in Innovation

“I have used design thinking approaches and also planned design thinking workshops before and still I learned a lot of new tools and applications. I enjoyed the iGNITE programs energy & the team's willingness to jump in with a dynamic, difficult & challenging group!”
– Commanding Officer & Captain U.S. Coast Guard

“Unorthodox approach to teaching the contents of the course. An extremely interactive approach involving every participant. Very dynamic and challenging. The iGNITE program was very challenging.”
– French Experienced Executive & PhD

 “This was bound to be a very hard group as this is 100% outside most of our comfort zones so thank you for making us try and pushing us to make it work!”
– US AIR FORCE Pilot Wing Commander – Patrol and Reconnaissance Wing

“Very lively and pro-active. The whole iGNITE program was original and kept the interest of the class. It has really made me see the other side of the wall. Extremely interactive and instructors were well mastered in the subject and special style.”
– American Masters Graduate in Software Engineering

“Well done with a “by nature” difficult group. Thanks for igniting our project. I think we will get our message across now.”
– Deputy Director: U.S. Coast Guard

” Highly Interactive program with a goal which is to prepare us for presenting our product to investors and manufacturing partners.”
Sarah Norford Jones: Co-Founder of Jones & Bone Digital Design Agency

 “The program challenged us and let us practice the activities and skills we will use in the future. Well done!”
– US AIR FORCE Pilot & Commanding Officer Strike Fighter Squadron

  • Gregory N. Polletta
    Founder, iGNITIATE

DAY 1 | Pre-Summit Workshop Day & Keynotes | 13th March 2018

Registration, Breakfast & Networking

Break into Workshops

Cedar/Marathon | Workshop A | Impact of Digitalization Summit

Conquer the Eight Imperatives to Digital Transformation: Assess your Digital Genome and Define your Roadmap for Digital Success

Conquer the Eight Imperatives to Digital Transformation

Assess your Digital Genome and define your roadmap for digital success

 

We’ve all witnessed the dizzying speed at which digital enablers and technologies disrupt entire industries – and we’re also aware of our need to transform digitally. While some companies start as pure digital entities and others are on the path of executing digital strategies, many more companies struggle to get going. To get off to a successful start, you must look deeply within your organization and evaluate what is required to make this happen. In this thought-provoking, interactive workshop, Hitachi Consulting introduces a framework designed to help you map your organization’s Digital Genome.

 

The Hitachi Digital Genome Assessment is a holistic framework designed to evaluate your company against eight strategic digital imperatives across vision, people, processes and enablers that are critical to a successful digital transformation.

 

  • STRATEGY | Lead the Digital Evolution
  • CUSTOMER ENGAGEMENT | Enhance the Customer Journey
  • ORGANIZATION EFFECTIVENESS | Raise Digital Competency
  • INNOVATION | Move Quickly from Idea to Impact
  • OPERATIONS | Increase Operational Excellence
  • ENTERPRISE | Improve Service Delivery
  • TECHNOLOGY | Leverage Disruptive Technologies
  • ANALYTICS | Fuel Transformation With Data-Driven Insight

 

Within each digital imperative, Hitachi analyzes your company’s digital DNA based on Hitachi’s transformation perspectives and experience in operational and information technologies.  Based on this analysis, we’ll co-develop a Digital Transformation Roadmap that “sequences” how your company can solidify your digital strategy – and get moving.

 


  • Stephen Engel
    Senior Vice President, Strategic Solutions Leader Americas
  • Steve Vandeley
    VP Solutions & Innovation/Americas
  • Alex Prejean
    Senior Director, Solutions & Innovation

Largo/Longboat | Workshop B | Cultural Transformation Summit

Overcoming communication issues and generational gaps while working on increasingly complex project
  • Navigating communication improvement tools, focusing on process mapping
  • Analysing benefits of following step by step mapping of tasks allocation, sharing and implementation
  • Tools and technics allowing to see through departments and teams
  • How to increase accountability?

  • Sherryl Schown
    Enterprise PMO Governance and Process Manager

Siesta/Biscayne | Workshop C | Operational Excellence Summit

Transforming Office Processes with Proven Operational Excellence Principles

During this session, Kevin Duggan will explain how companies can use the principles and guidelines of Operational Excellence to design an office where information flows from activity to activity along fixed pathways at preset, predefined times. That way, everyone will know where they get their work from, when to expect it, and where and when they should send their work when finished, establishing a guaranteed turnaround time. Kevin will also share how, by designing the way an office should flow information, or “normal” flow, any flow condition outside this design can be defined as abnormal flow.

When companies achieve Operational Excellence, employees can see abnormal flow and fix it before it impacts the customer, without management intervention.

Attendees will learn:

  • Nine design guidelines for office flow
  • The concept of self-healing flow
  • Advanced principles such as workflow cycles, integration events, pitch, and other techniques
  • Results offices can expect from Operational Excellence

  • Kevin Duggan
    Shingo Award-Winning Author, Founder

Fleming/Sunset | Workshop D | Innovation Execution Summit

How the Best Outperform the Rest - Strategy Execution Secrets of the World's Best Performing Organisations

  • Why, and specifically how, do the best performing organizations outperform the rest?
  • What are the 7 best practices that are common to these high performing organizations?
  • What are the pitfalls to avoid in implementing a strategy execution system? 
  • What resources are available to support your journey?
  • What are the next steps?

  • Paul Docherty
    Company Founder

Morning Coffee Break & Networking

Break into Workshops

Cedar/Marathon | Workshop E | Business Transformation Summit

Designing Your Organization for Differentiation – An Agile Approach to Organization Transformation

Organizations win when they are differentiated 

from competitors and are designed to deliver in an aligned and productive way. Getting an organization optimally aligned is not a one-time activity, but a constant effort that is built into the business  operating rhythm.

  • Learn a practical framework for aligning an organizations’ strategy, work, structure, metrics, talent and culture
  • Apply Agile design principles to organization transformation efforts
  • Discuss cross-industry applications and take- aways

  • Reed Deshler
    Organization Design & Change Leader

Largo / Longboat | Workshop F | Operational Excellence Summit

Approaches to Advancing Along Maturity Model (for different levels of CI Maturity)

  • How to measure organizational maturity and assess the level your company is on?
  • Understand how change can be brought in an organization
  • Practical steps and approaches to progressing to the next level (for each level) 

 

  • Brett Addis
    Global Vice President, HR Strategy & Transformation

Siesta / Biscayne | Workshop G | Lean Six Sigma Summit

Six Sigma and Lean Basics - A Traditional Holistic Approach
  • Six Sigma and lean competencies to improve productivity and efficiency
  • Lean daily management: the cost reduction or the growth opportunity?

  • Tomos Peters
    Global Head of CI

Fleming /Sunset | Workshop H | Innovation Execution Summit

Kepner-Tregoe Troubleshooting Simulation Workshop
This 90 minute work session simulation will provide you with the opportunity to experience the challenges of problem solving in an Industry 4.0 context. You will experience the challenges of collaborative, complicated troubleshooting in our  “KT Troubleshooting Simulation” – which features  the technical challenges of today’s operational environment in a realistic, safe-to-fail and digital environment using robotics.

  • Ryan Thornton
    Senior Consultant

Lunch Break & Networking

Break into Workshops

Cedar/Marathon | Workshop I | Business Transformation Summit

The Vice & Virtue of Visual Management in the Digital Era

See together, act together, know together. Join us in an interactive workshop to discuss the rapid evolution of Visual Management (VM) and its changing role in the workplace. Using specific customer examples, we will address the following topics:

 

  • The changing face of VM since the early days of Lean and key benefits driving its universal adoption.
  • Failures and successes of incorporating technology into VM.
  • The versatility of digital VM for a multitude of different applications for Lean and Agile.
  • Key considerations and recommendations when successfully implementing digital VM.
  • Establishing Digital Visual Management as a transformative technology for organizations.

 


  • Tim McCracken
    Director of Business Development

Largo/Longboat | Workshop J | Cultural Transformation Summit

OPEX Education, Training and Development - Recruiting and Coaching Leaders of the Future
  • A distinct need for training and leadership to run increasingly complex operations/processes/projects
  • E-learning and education: specifics of training for millennials
  • New workforce:  bitesize micro training, keeping the flow going

  • Rob Stewart
    CEO
  • Joel Ehle
    Advisory Board Member

Siesta/Biscayne | Workshop K | Lean Six Sigma Summit

Lean and OPEX Progression: A State of Readiness

For the 21st Century Company, time is the enemy.  Whether its technology, competition, globalization, or geopolitical; we live in a world of disruption and uncertainty that is coming at us at an accelerated pace from just a few years ago.  As such, it will not be the company facing disruption or causing disruption that will prevail, but rather the company that is in the better state of readiness – the company that is able to see further beyond the horizon, recognize the opportunity or peril, and more quickly devise and deploy decisive responses to engage – that will prevail. 

In this session, we will explore the need for building a high-performance organization that is collaborative, nimble, that understands its capacity and capabilities (and its limitations) in real-time and the strategic advantage of being expert at accelerating the decision-making process.


  • Joseph F. Paris, Jr.
    Chairman, Xonitek, Founder

Fleming/Sunset | Workshop L | Innovation Execution Summit

Innovation - Board Game of Ideas: Which Ones will be Relevant & to Whom?
  • Innovation: tools (technology, digital) and culture (people)
  • Innovation - capturing IDEAS within disruptive technologies

Integrating all innovative opportunities into a seamless project, project management and execution

  • To be confirmed
    Managing Partners

Afternoon Coffee & Networking

Break into Workshops

Cedar/Marathon | Workshop M | Impact of Digitalization Summit

Cognitive, Artificial Intelligence-based Operational Excellence
  • Discuss the ways in which automation can enable and even drive business transformation
  • Analyze the automation maturity spectrum: where do most organizations start? What does today’s leading edge look like?
  • Explore challenges and risks - and how to mitigate them - associated with embedding robotic automation and AI in business operations
Participants will come away with good understanding of the automation technologies available to optimize business transformation, and how they might take the first (or next) step on their automation journey

Largo/Longboat | Workshop N | Operational Excellence Summit

Make it Stick! Proven Best Practices to Create Lasting Improvement in Your Organization
  • Harness the best thinking of your teams
  • Build lasting, internal employee capacity to proactively solve problems
  • Create a culture of continuous innovation and improvement
  • Maintain momentum through the right measurements and rewards

This will be a highly interactive workshop in which we compare lessons learned from the Bay of Pigs and Cuban Missile Crisis and apply those experiences in leading a well-functioning, highly innovative, and problem-solving organization

  • Randy Shumway
    Chairman, Partner

Siesta/Biscayne | Workshop O | Innovation Execution Summit

Living in innovation times - how to allow the whole company to be innovative?
  • How to handle innovative ideas?
  • How to have time for them?
  • How to harness ideas from employees?
  • How to pilot them and determine which ones to develop into products?
  • What procedures should be in place to facilitate innovation?

  • Shirley Whitfield
    Director Global Market Planning & Launch Excellence

Fleming/Sunset | Workshop P | Strategy Execution Summit

Strategy Optimization, Commercial Effectiveness & Pricing Excellence

How to move your Organization towards a pragmatic, effective and profitable Roadmap to outperform your Competition.

  • Move your Organization towards a pragmatic & effective Roadmap to outperform your Competition
  • Measuring the Profitability and the Return on Investment of your initiatives
  • Defining a Change Management Approach for engaging across silos & slams
  • Understand how and what kind of Systems Solutions to consider
  • Review of real business cases across different industries

  • Fernando Ventureira
    CEO

Siesta/Biscayne | Featured Keynote

Keynote | General Session

Meaningful purpose:  Develop organizational momentum that fosters continuous improvement

Very good organizations have used Lean and other Continuous Improvement methods to eliminate waste and drive out cost, improve productivity and quality, as well as customer care. They have had strong success and make great case studies.

 

Then there are those who have done all of that and also have developed a strength that permeates their entire organization. It is in the people, how they talk and act, it is in their passion that comes from somewhere within and allows them to achieve what no one had even begun to think was possible, sometimes through successive generations of leaders.

 

In this address we will discuss what organizations have been learning over the past decade about meaningful purpose and share examples and research that demonstrate the power it has within organizations. Finally we will present the components of meaning and a framework for aligning and developing the organization to achieve that purpose.

 

  • Ted Iverson
    Lean Expert

Chairman's Closing Remarks

Citrus Ballroom | Welcome Reception

DAY 2 | Main Summit | 14th March 2018

Registration, Breakfast & Networking.

Palm Ballroom Salon A-E | BTOES18 Opening Remarks

Palm Ballroom Salon A-E | Chairperson’s Welcome & Introduction to Keynote

| General Session

Chairperson's Welcome & Introduction to Keynote

Introducing Chairperson Peter Evans, LCI Director Corporate Business Service, LEGO

  • Peter Evans
    Director of LCI

Palm Ballroom Salon A-E | Featured Keynote

Keynote | General Session

Achieving Performance Excellence Through a Holistic Systems Perspective.

Al will describe how organizations of all sizes, in all sectors of the economy, can use the Baldrige Framework to create and sustain a culture of continuous improvement. With 30 years of proven success, the Baldrige Framework has 5 Focus Areas that Al will discuss: 

  • A Focus on Core Values and Concepts
  • A Focus on Processes
  • A Focus on Results
  • A Focus on Linkages
  • A Focus on Improvement

  • Al Faber
    President & CEO

Palm Ballroom Salon A-E | Featured Keynote

Keynote | General Session

Lean-Driven Innovation
  • Why do companies have to innovate to compete and grow?
  • How companies make innovation successful and generate sustained income from new products and services
  • How lean/OpEx can be leveraged in a successful innovation culture
  • How to engage associates and leaders in a transformation and sustain lasting change
  • How to lead a successful transformation in a major corporation

  • Jean-Claude Kihn
    President, EMEA
  • Norbert Majerus
    Lean Champion, Book Author and Shingo Prize Winner

Palm Ballroom Salon A-E | Featured Keynote

Keynote | General Session

Need for “Speed”: Building a Global Culture of Innovation

In a fast changing world, how do you build a culture where extraordinary innovation becomes ordinary? A culture that lasts and consistently delivers exponential leaders, growth and value creation.

The key ingredients to innovation acceleration are not what you see portrayed most often in the media. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation. 

We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and innovations in any industry.

  • José Pires
    Global Excellence & Innovation (E&I) Leader

Citrus Ballroom | Coffee Break and Networking in the Exhibit Hall

Citrus Ballroom | Technology Test Drive

DEMO | General Session

Technology Test Drive
Technology-based showcases in the leading technology domain like AI, Big data, IoT, Blockchain for Operational Excellence

Explore some of the latest tech from industry-leading solution providers in the Exhibit Hall. With 10 minutes to try out each demo, see what each product can do to help your organization along on your Operational Excellence journey.

Palm Ballroom Salon A-E | Featured Keynote

Keynote | General Session

Business Improvement - Continuous Improvement, Never be Complacent: How to Stay Ahead?
  • Business transformation - assessing where to go and how to get there
  • The view on organizational transformation and change management in a context of continuous progression, progression beyond each leadership
  • Understanding how change can be brought in an organization
  • Assessing organizational CI maturity level
  • Approaches to advancing along maturity model

  • Lisa Norcross
    SVP and Head of the Center of Operational Excellence

Palm Ballroom Salon A-E | Featured Keynote

Keynote | General Session

Current Disruptive Technologies: How can they be Leveraged Across and Implemented within Different Businesses and Industries?
  • Boost effectiveness and productivity to invest for Growth
  • Drives to think “why we do things we do”
  • Instead of looking how to optimize, one looks for complete elimination or radical design/redesign
  • Looking at budgeting in a finer lens to identify waste
  • AI/Digital/RPA/Cognitive…driving a different Business approach

 Organizations have lots of waste over the years of practices, and often it is difficult to realize the waste. Waste is emotional and embedded in the day to day processes and activities. This presentation discusses how zero base thinking is transforming companies.

  • Sisir Padhy
    Senior VP of Business Excellence

Palm Ballroom Salon A-E | Panel Session with Keynote Speakers

Panel Session | General Session

Panel Session with Keynote Speakers

  • Al Faber
    President & CEO
  • Jean-Claude Kihn
    President, EMEA
  • Lisa Norcross
    SVP and Head of the Center of Operational Excellence
  • Sisir Padhy
    Senior VP of Business Excellence
  • Norbert Majerus
    Lean Champion, Book Author and Shingo Prize Winner
  • José Pires
    Global Excellence & Innovation (E&I) Leader

Palm Ballroom Salon F-I | Sit Down Full Service Plated Lunch & Networking. Meet the Speaker at your Lunch Table.

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

Palm Ballroom Salon A-E | TRACK A | Innovation Execution Summit

Bringing Innovation, Improvement & Ideas to life

How do you create a culture of innovation that harnesses people ideas and fosters collaboration? BAE System’s Australia has been doing just that through their:

  • “Innovation Hive” – a virtual ideas portal
  • Collaborative Continuous Improvement Network;
  • Sharing of success through story-telling; and
  • Crowdsourcing with

“Innovation  Challenges”.

This case-study shares what has worked well and what hasn’t. Key takeaways:

  • How to engage Leadership and middle management
  • How to build momentum and nurture innovators and early adopters
  • How to shine a light on Innovation & Improvement
  • How to capture ideas and act on them
  • How to overcome constraints and barriers

  • Michael Wilson
    Head of Business Assurance & Improvement

Cedar/Marathon | TRACK B | Impact of Digitalization Summit

Digital Transformation and Operational Excellence
  •  Focus on what really matters
  • Improve the right way
  • Sustain the outcomes

  • Dr. Mathias Kirchmer
    Managing Director & Co CEO

Largo/Longboat | TRACK C | Leadership Summit

Inspiration and leadership from within: the effective steps of securing management buy in
  • How to make the board to hear and gain they support?
  • How to reach proper bottom up and top down engagement?
  • Leadership view: riding the change coming from within, creating clear, well communicated and sustainable performance plan
  • Real life examples of changes being developed from the middle up to the board

  • Phil McIntyre
    Managing Director

Siesta/Biscayne | TRACK D | Business Transformation Summit

Transforming Outcomes by Transforming Your Thinking
  • Think like a change agent
  • Recognize and overcome barriers
  • Create unity through common purpose
  • Embrace principles over methodology
  • Measure the true impact
  • Create an ambitious but flexible project roadmap

 

  • Trent Kaufman
    CEO

Fleming/Sunset | TRACK E | Operational Excellence Summit

Synergies between BPM, OPEX and Management Synergies
  • Digital Process Management: traditional Operational excellence with new digital components
  • Integrity of tools and systems: meeting demands of diversified businesses adopting systems across different locations
  • Do traditional process improvement methods still work?
  • Individualization and cost: understanding Digital processes implementation and what they mean for you and your organisation

 

  • Samantha Bureau - Johnson
    Vice President of Business Process Excellence (BPE) & Project Management Office (PMO)

5-Minute Changeover Period

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

Palm Ballroom Salon A-E | TRACK A | Innovation Execution Summit

Innovation at Different Levels of Maturity. How to Bring the Innovation Mentality into the Company?
  • How to identify innovation potential in projects? 
  • How to open up and be people that are innovative?
  • How management can nurture innovation?
  • How to capture and nourish innovative ideas?

  • Kåre Michelsen
    Director APQP

Cedar/Marathon | TRACK B | Impact of Digitalization Summit

Digital Transformation – Six Steps to Success

Digital transformation – driving operational improvements in your physical value stream using connected data from your digital value stream – is delivering unprecedented value across industries to those with a clear roadmap. In fact, a recent Harvard Business School report shows that companies that embrace digital transformation attain significantly better gross margins, earnings and net income than those that don’t. What’s more, those digital leaders are not spending much more on IT than laggards because the big investments have already been made. The challenge is knowing how to connect the data from the digital value stream to drive continuous improvement with real-time metrics and predictive analytics. No matter where you are on the journey of digital transformation – these six steps can help you connect your systems to drive new levels of productivity, profitability and value across your business.

 

  • Learn how to connect your physical and digital value streams to create near real-time operating systems.
  • Identify areas of variation across the physical value stream that can be supported by better data and real-time analytics.
  • Gain knowledge through strategic partnerships with digital leaders to accelerate your journey to unlocking more organizational value

  • Stephen Engel
    Senior Vice President, Strategic Solutions Leader Americas
  • Alex Prejean
    Senior Director, Solutions & Innovation

Largo/Longboat | TRACK C | Leadership Summit

Reserved for Corporater

Siesta/Biscayne | TRACK D | Business Transformation Summit

Applying OE Principles To Personal Goals:Uncovering the Secret To OE Sustainment Along the Way
  • OE principles can be applied to ANYTHING – even personal goals
  • Making it personal creates the incentive to try (WIIFM)
  • Practice & repetition improves OE competencies
  • Improved OE competencies drive successful outcomes
  • Successful outcomes create positive reinforcement
  • Positive reinforcement embeds OE principles into everyday thinking (see bullet #1)

 

  • Joseph Vacca
    Head of Operational Excellence

Fleming/Sunset | TRACK E | Operational Excellence Summit

Fast-track Business Performance: The Step-by- Step Process and Real World Application of OpEx

In this session, Kevin Duggan will introduce and define Operational Excellence, explain how it differs from traditional lean tools, and detail the eight principles companies apply – in order – to achieve it. He will discuss how, by following the step-by-step  methodology, management will have opportunity to focus on offense activities to support the real goal of Operational Excellence: business growth.

Kevin will also illustrate Operational Excellence in action by sharing real-world examples of companies who have experienced remarkable results by achieving it.

Attendees will learn:

  • The difference between traditional lean tools and Operational Excellence
  • Eight principles to achieve Operational Excellence
  • The importance of self- healing flow in freeing management to focus on business growth
  • Success global organizations have realized by achieving Operational Excellence

  • Kevin Duggan
    Shingo Award-Winning Author, Founder

5-Minute Changeover Period

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

Palm Ballroom Salon A-E | TRACK A | Innovation Execution Summit

Innovation in Traditional, Mature Industries: Does being innovative within your parameters work?
  • Overcoming "innovation" barriers in traditional business: safety, cost etc.
  • Embracing new ideas and its reputational impact
  • Finding new ways of doing old things through innovation and employment of new technologies
  • Benefits of innovation to the overall organization: both internally and from a customer experience point of view

  • Akin Akintola
    Head of Global Innovation Networks

Cedar/Marathon | TRACK B | Impact of Digitalization Summit

Digital Transformation and OPEX: Business Transformation merging with New Technologies
  • Understand why analysts and experts are highlighting automation as a key component of today’s transformation agenda
  • Discuss the ways in which automation can enable and even drive business transformation
  • Analyze the automation maturity spectrum: where do most organizations start? What does today’s leading edge look like?
  • Explore the implications of the new hybrid human/ digital workforce.

Attendees will leave with a better understanding of the ways in which automation can accelerate their business transformation agenda


  • Elli Hurst
    Vice President, Automation

Largo/Longboat | TRACK C | Leadership Summit

Leadership and Innovation: what does the Leader of the Future look like?
  • What is the skillset of the leaders of the future? What they must have/be?
  • How to choose the right stakeholders to lead the continuous change?
  • How top executive programmes prepare people to lead?
  • Types of leadership skills and competencies that companies look for?
  • Places and types of trainings: corporate academies vs. academic/university executive programmes
  • Executive transferable skills, mentoring, prominent CEOs of large enterprises

  • Kevin Goldsmith
    CTO

Siesta/Biscayne | TRACK D | Business Transformation Summit

Examples of tailored applications of industry standard approaches to transform businesses for more effective organic growth
  • Finding ways to influence effective business transformation with few resources
  • Cost-cutting, keeping transformation on target especially on large, multi- layered, geographically complicated  projects
  • How to recognize when the transformation is not working and what countermeasures to put into play?

  • Eric Wenke
    Corporate VP, Enterprise Transformation

Fleming/Sunset | TRACK E | Operational Excellence Summit

Innovation driven Operational Excellence: The Pros and Cons of Transforming ongoing Business Operation
  • Futuristic OPEX Programs
  • How to use old systems with new ideas and processes?
  • How OPEX is utilized to create top line growth with a holistic view from strategy to execution and implementation of RPA and CI
  • Integration of units and global operations

  • Aaron Washburn
    Senior Director of Business Process Improvement
  • Anish Sharan
    Director PPI

Citrus Ballroom | Coffee Break & Networking

Palm Ballroom Salon F-I | Roundtable Sessions

| General Session

Round Tables on Key Pressing Issues & Future Trends

Choose 2 of the 20 round table discussions - each Moderator raises in 5 minutes a key pressing issue, the discussion is turned over to the table for 15 minutes of questions, after which all participants switch tables. Pick the table with the pressing issues of future trends most aligned to you. 

The Round Table topics with numbers are listed below:

RT1      Agile and its Benefits for Business and Data Operations, Mishu Rahman, Senior Portfolio Director, Innovation & Digital Programmes, White House Office of Management & Budget, Office of the U.S. President

RT2     The Bose Lean Enterprise Model – A Blueprint for Organizational Behaviour Change, Jeffrey Hastie, Global Director – Lean Enterprise, Bose Corporation

RT3      Lessons Learnt from the Deployment of Lean Management in Europe and Latin America, Morphis Tsalikidis, Former Regional Operational Excellence and BT Executive Director, AXA

RT4     Synergies Between BPM, OPEX and Management Systems, Samantha Bureau-Johnson, VP BPE & PMO, Blue Cross Blue Shield for North

RT5     Designing  your Organisations for Differentiation – An Agile Approach to Organization Transformation, Reed Deshler, Principal, AlignOrg Solutions

RT6     Digital Transformation and OPEX: Business Transformation Merging with New Technologies, Elli Hurst, VP GBS Global Automation, IBM

RT7     Transforming Outcomes by Transforming Your Thinking, Dr Trent Kaufman, Chief Executive Officer, Cicero Group

RT8     People Analytics: A Game-Changer for Improving Organizational Performance? Germaine Watts, Partner & Chief Executive Officer, IntelOrgSys

RT9     Organizational Transformation: The Holistic Business Transformation Design, Robert Hutcherson, Chief Executive Officer, Founder, & Lee Winters, Director of Strategy Optimization, Optimize Consulting Inc.

RT10   Meaningful Purpose: Develop Organizational Momentum that Fosters Continuous Improvement, Ted Iverson, Lean Expert, McKinsey & Company

RT11    Strategy Optimization, Commercial Effectiveness & Pricing Excellence, Fernando Ventiriero, Chief Executive Officer, Stratence Partners

RT12    Innovation – Board Game of Ideas: which ones will be relevant & to whom, Speaker Name TBC, Solomon Edwards

RT13    Aligning Strategic Objectives with Tactical Processes and Operations, Anthony Honaker, Vice President of Product Strategy and Development, Cohesive Solutions

RT14    Efficiency vs Innovation: How the Modern Business Leader Can Balance Both, Randy Clark, Director of Six Sigma, Upland Powersteering

RT15    Topic TBC, Michael Curran-Hays, Practise       Leader, Kepner-Tregoe Inc.

RT16    Conquer the Eight Imperatives to Digital Transformation: Assess your Digital Genome and Define your Roadmap for Digital Success, Stephen Engel, Senior Vice President, Strategic Solutions Leader Americas, Hitachi Consulting

  • Mishu Rahman
    Senior Portfolio Director, Innovation & Digital Programmes
  • Jeff Hastie
    Global Director, Lean Enterprise
  • Dr. Morphis Tsalikidis
    Regional Operational Excellence and Business Transformation Executive Director
  • Samantha Bureau - Johnson
    Vice President of Business Process Excellence (BPE) & Project Management Office (PMO)
  • Reed Deshler
    Organization Design & Change Leader
  • Elli Hurst
    Vice President, Automation
  • Trent Kaufman
    CEO
  • Germaine Watts
    Partner & CEO
  • Robert Hutcherson
    CEO/Founder
  • Lee Winters, Sr
    Director of Strategy Optimization
  • Ted Iverson
    Lean Expert
  • Fernando Ventureira
    CEO
  • To be confirmed
    Managing Partners
  • Anthony Honaker
    Vice President of Product Strategy and Development
  • Randy Clark
    Director of Six Sigma
  • Michael Curran-Hays
    Practise Leader
  • Stephen Engel
    Senior Vice President, Strategic Solutions Leader Americas

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

Palm Ballroom Salon A-E | TRACK A | Innovation Execution Summit

Adopting and deploying start-up mentality
  • Focus on "how" rather than "what": case studies of disruptive companies
  • Traditional companies - "what", start-ups - "how" and the result: best practices
  • Real-life case studies, including failures: what Not to do, learn about mistakes

  • Jeff Porada
    Operational Excellence Manager

Cedar/Marathon | TRACK B | Impact of Digitalization Summit

Transform the organization to a customer centric one with innovative data analytics
  • Turning your organization from technology focused to customer centric one is a journey
  • Innovative data analytics is essential to create the common language for the organization
  • To sustain the competitive edge from data analytics, a sustainable culture shift is key
  • Both online and offline data together would paint a solid picture of customer experience journey

  • Cortilia Lin
    Director Brand Insights – Global Brand Strategy

Largo/Longboat | TRACK C | Leadership Summit

Best practices of merging business strategy and business transformation: how to move to the next level of evolution?

 

  • Setting the strategy
  • Integrating technology into Continuous Improvement programs
  • Moving from enterprise excellence into strategy and business transformation and reaching innovation
  • Sustainable change management: timely identifying and designing valuable change initiatives for an organization through collaboration of all teams

  • Dr. Cindy Young
    Program Manager, Fleet and TYCOM Enterprise Support

Siesta/Biscayne | TRACK D | Business Transformation Summit

New way of doing Business Transformation and Process Improvements: Moving away from Lean and Six Sigma and going towards new way of forward thinking
  • Change management for millennials.  Process GPS
  • Linking technical knowledge to business transformation
  • Leveraging data for OPEX and Business Transformation
  • Using software to transform business and applying the same practices within whole company
  • Scaling transformation on a global basis to a new organizational structure and balancing efficiency with empowerment and distributed decision making

  • Daniel Abrantes
    Global Change Management

Fleming/Sunset | TRACK E | Operational Excellence Summit

How to rebound an organization from a failed OPEX launch?
  • Behavioural  OPEX science.
  • How can you succeed?
  • Failed OPEX story: analysing how and why?
  • OPEX top-down: current challenges, roadmap, fears

  • Kelly Moore
    Operational Excellence Lead

10 Minute Changeover Period

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

Palm Ballroom Salon A-E | TRACK A | Cultural Transformation Summit

Creating a culture of quality and performance excellence: keeping the workforce engaged while promoting progressive change
  • How business transformation is a driver of quality and performance
  • Why business transformation requires a cultural shift
  • How learning is essential in driving cultural cohesion
  • How to maintain a culture of quality and performance excellence for the long-term

  • Tejas Vashi
    Senior Director of Product Strategy and Marketing, Learning

Cedar/Marathon | TRACK B | Impact of Digitalization Summit

New technologies, and the best tools to use
  • How to choose a technology that will bring real long term value to your organisation?
  • Latest software developments in automation, IoT and augmented reality
  • What are the latest trends in applications, where are they heading to?
  • The process of transforming a new technology and balancing it by simplifying and tailoring it to your own specifications
  • How to manage Technologies?

Largo/Longboat | TRACK C | Leadership Summit

People Analytics: A Game-Changer for Improving Organizational Performance?
  • Understand the impact of mega change trends on the ‘human system’ in your organization
  • Explore why thinking in terms of ‘propensities’ is more useful than focusing on ‘behaviours’
  • See what ‘predictive’ people analytics can tell you about systemic performance challenges
  • Learn how to increase job success, team performance, and strategy implementation
  • Know what to look for when purchasing a people analytic to improve business outcomes 

  • Germaine Watts
    Partner & CEO

Siesta/Biscayne | TRACK D | Business Transformation Summit

Organizational Optimization: The Holistic Business Transformation Design

Transform your organisation to a future state of optimization

* Organizational Transformation Success Factors

* Organizational Optimization

* Organizational Change Leadership

* Transformation to Optimization

  • Robert Hutcherson
    CEO/Founder
  • Lee Winters, Sr
    Director of Strategy Optimization

Fleming/Sunset | TRACK E: | Operational Excellence Summit

Improve Continuous Improvement Program Results with a Data-Driven Methodology

How can you identify opportunities to improve your Continuous Improvement (CI) efforts?

 

Hear from Randy Clark, PowerSteering’s Director of Six Sigma, a Black-belt trained member of the American Society of Quality, and a three-year examiner for the Malcolm Baldridge National Quality Award, he will demonstrate how to obtain and utilize your CI project and portfolio data to drive improved program ROI.

 

Join this session to learn more about the approaches and tools to help you systemically remove waste and enhance the performance of your CI efforts:

 

  • Apply CI techniques to your CI efforts
  • Gather and analyze project and program data
  • Utilize best practices and replicate successes
  • Measure cycle times and understand impact
  • Eliminate redundant practices and approaches

  • Randy Clark
    Director of Six Sigma

10 Minute Changeover Period

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

Palm Ballroom Salon A-E | Track A | Innovation Execution Summit

Digital Strategy Deployment Using Business Capabilities

Digital business strategies usually emerge from creative brainstorming sessions of executives using white boards and sticky notes. Conversely, very structured architectures of operations are created using standards such as BPMN, CMMN and DMN with the goal of increased automation. In this session we will demonstrate how using business capabilities as the hinge, enables creative ideation of strategies and structured execution architectures to not only co-exist but also be aligned for successful digital transformation. More specifically we will explore how the six primitives of Why, Who, When, Where, What and How can be effectively applied to ensure a complete tractability from digital vision of executives to the daily operations of the organization.

 

Learning Objectives:

 

  • Combining creative and critical thinking
  • Using business capabilities as a hinge
  • Aligning strategy and operations

  • Denis Gagne
    CEO & CTO

Cedar/Marathon | TRACK B | Impact of Digitalization Summit

The Dynatrace transformation Story: How we Reinvented our Business to Maintain Market Leadership

Despite being the market leader, we recognized the need to transform and reinvent our business at Dynatrace, before someone else disrupted the market. Over the course of three years, we changed everything - our technology, our culture and our brand image. In this session we'll discuss how we navigated through our own innovator's dilemma, and share takeaways from our experience that you can apply to your own organization.

  • How we navigated through our own innovator’s dilemma.
  • We changed everything in 3 years
  • Technology changes
  • Culture change
  • Brand image reinvented
  • Takeaways from our experience that you can apply to yours

  • Steve Tack
    SVP - Product Management

Largo/Longboat | TRACK C | Leadership Summit

Leadership: Understanding, Buy-In, Support and Sponsorship from ALL Leaders

  • Damon Werner
    Vice President, Business Optimization & Six Sigma

Siesta/Biscayne | TRACK D | Business Transformation Summit

Can the Cloud Really Enable Transformation?
  •  
    • Ellie Mae isn’t just a cloud platform provider working to transform the residential mortgage finance industry, they use the cloud to transform their own internal business operations for greater transparency, operational efficiency, cost savings and growth potential
    • See how Ellie Mae transformed their Finance department using the Cloud (thanks to Workday Financials and Xactly)
    • Ellie Mae grew its employee base to over 1500 and transformed HR using the cloud (Workday HR)
    • Ellie Mae transforms internal IT practices
    • Metrics to show how the company grew and achieved operational efficiencies with real life samples
  • Audience Takeaways: Attendees will take away examples of how cloud technologies allow companies to increase growth, improve response times and create a more transparent workforce.

  • John Abel
    SVP & CIO

Fleming/Sunset | TRACK E | Operational Excellence Summit

The Wealth of Innovation in Automation and the Impact of Automation on Operational Excellence

 

  • The main trends in machine learning, IoT, robotics and process management? What manual work can be done faster?
  • How to automate processes and manage the cross over between technological- processes and organisational changes
  • How to identify disruptive and integrate leading process technologies to achieve consistent, global manufacturing excellence?
  • Automation as a basis of the future of continuous improvement
  • How to automate processes and manage the cross over between technological- processes and organizational changes
  • Managing increasing reliance on automatization. How to predict machine failures. How to replace components before they fail and  streamline procedures?

  • Rajeev Jain
    VP – Finance Controllership Operations

30 Minute Panel Session in each track with Speakers & Industry Experts

Palm Ballroom A-E | TRACK A Panel Session | Innovation Execution Summit

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Michael Wilson
    Head of Business Assurance & Improvement
  • Akin Akintola
    Head of Global Innovation Networks
  • Jeff Porada
    Operational Excellence Manager
  • Tejas Vashi
    Senior Director of Product Strategy and Marketing, Learning
  • Denis Gagne
    CEO & CTO

Cedar/Marathon | TRACK B Panel Session | Impact of Digitalization Summit

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Dr. Mathias Kirchmer
    Managing Director & Co CEO
  • Stephen Engel
    Senior Vice President, Strategic Solutions Leader Americas
  • Alex Prejean
    Senior Director, Solutions & Innovation
  • Elli Hurst
    Vice President, Automation
  • Cortilia Lin
    Director Brand Insights – Global Brand Strategy
  • Steve Tack
    SVP - Product Management

Largo/Longboat | TRACK C Panel Session | Leadership Summit

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Phil McIntyre
    Managing Director
  • Kevin Goldsmith
    CTO
  • Dr. Cindy Young
    Program Manager, Fleet and TYCOM Enterprise Support
  • Germaine Watts
    Partner & CEO
  • Damon Werner
    Vice President, Business Optimization & Six Sigma

Siesta/Biscayne | TRACK D Panel Session | Business Transformation Summit

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Trent Kaufman
    CEO
  • Joseph Vacca
    Head of Operational Excellence
  • Eric Wenke
    Corporate VP, Enterprise Transformation
  • Daniel Abrantes
    Global Change Management
  • Robert Hutcherson
    CEO/Founder
  • Lee Winters, Sr
    Director of Strategy Optimization
  • John Abel
    SVP & CIO
  • Rob Blanchette
    Partner

Fleming/Sunset | TRACK E Panel Session | Operational Excellence Summit

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Samantha Bureau - Johnson
    Vice President of Business Process Excellence (BPE) & Project Management Office (PMO)
  • Kevin Duggan
    Shingo Award-Winning Author, Founder
  • Anish Sharan
    Director PPI
  • Aaron Washburn
    Senior Director of Business Process Improvement
  • Kelly Moore
    Operational Excellence Lead
  • Randy Clark
    Director of Six Sigma
  • Rajeev Jain
    VP – Finance Controllership Operations

Awards Rehearsal

Gala Awards Reception

Keynote | General Session

Empowering Change Management

  • Mishu Rahman
    Senior Portfolio Director, Innovation & Digital Programmes

Palm Ballroom | Business Transformation & Operational Excellence Awards Ceremony

Awards After Party

DAY 3 | Main Summit | 15th March 2018

Citrus Ballroom | Breakfast & Networking

Palm Ballroom Salon A-D | Chairperson’s Recap from Previous Day and the Key Takeaways from each Session

Palm Ballroom Salon A-D | Featured Keynote

Keynote | General Session

Secret Sauce of Driving Excellence

Anu will share her approach to driving Continuous Improvement and Operational Excellence programs internally and the lessons she learnt along the way. 

  • Anu George
    COO

Palm Ballroom Salon A-D | Featured Keynote

Featured Keynote | General Session

Change management and culture of change: the journey. National and international case studies
  • Culture: how critical is it?
  • How to lead significant culture change?
  • Implementing end-to-end cultural changes across regions, businesses and functions – strategic following the maturity curve
  • Real life case studies of success
  • How to limit the impact and the frequency of initial mistakes

  • Nuray Gurtekin Sen
    Head of Global Process & Quality

Palm Ballroom Salon A-D | Featured Keynote

Keynote | General Session

Merging Traditional Operational Excellence with Business Innovation: A Journey from OPEX to Upstream Business Transformation to Business Innovation
  • Impact of innovation from the operational excellence point of view
  • How to keep the dialogue between innovation and OPEX going?
  • Embracing innovative mindset. Think innovation!

  • Alyson Griffin
    VP Global Brand Marketing

Palm Ballroom Salon A-D | Awards Winners Panel Showcase

Awards Winners Panel Showcase | General Session

Each winner will deliver their top 3 “Golden How-tos”, with the opportunity to ask questions to all winners

Citrus Ballroom | Networking Break & Meet the Panel

| General Session

30 Minute Panel Session with Keynote Speakers

  • Anu George
    COO
  • Nuray Gurtekin Sen
    Head of Global Process & Quality
  • Alyson Griffin
    VP Global Brand Marketing

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

TRACK F | Cultural Transformation Summit

Cultural Transformation Summit

Introducing the Cultural Transformation Summit Moderator Rob Stewart, Chief Executive Officer, Opus Works

  • Rob Stewart
    CEO

Palm Ballroom Salon A-D | TRACK F | Cultural Transformation Summit

Case Study: State Street Corporation’s operational excellence Story: Building a culture of innovation and continuous improvement
  • The transformational journey: from a Lean Six Sigma project based approach to a strategic business partner
  • Focusing on an increased impact on business outcomes and customers
  • Building critical skills in the workforce through Lean infrastructure
  • Driving engagement through recognition  and socialization
  • Embedding the Lean culture in the Business Units

  • Loren Bishop
    Director of the Lean Management Office

Cedar/Marathon | TRACK C | Leadership Summit

Changing Leadership Mindset and Adopting Lean Behaviour at Senior Level

  • Understanding and incorporating improvement work methods and habits and leading the change throughout organisation
  • How to overcome the fear of failure?
  • How to balance urgency and importance?
  • Coaching leadership on change and organically spreading it to the company

  • Elaine Richardson
    Senior Advisor in Corporate Strategy

TRACK H | Strategy Execution Summit

Strategy Execution Summit

Introducing the Stratrgy Execution Summit Moderator Fernando Ventireiro, Chief Executive Officer, Stratence Partners

  • Fernando Ventureira
    CEO

Largo/Longboat | TRACK H | Strategy Execution Summit

Removing the Barriers to Better Health through a High Tech, High Touch Approach

Our current health care system is fragmented and inefficient, and therefore expensive and relatively ineffectual in terms of achieving desirable health outcomes. But value-unlocking changes have begun to take hold in the form of novel roles, responsibilities, and relationships of all parties in the healthcare ecosystem. The people you connect with and information you consume in the care of patients today probably won’t be the same tomorrow.

 

Foundationally, health care is built on trusting relationships, but that doesn’t just mean between a physician and a patient. All the stakeholders, including the payors and even family caregivers, must be better connected, depending on one another and leveraging a high-tech, high-touch approach to deliver integrated, well-informed holistic patient care. This new paradigm promises to significantly improve health outcomes and lower costs - deliver more value and ensure long-term sustainability of our health care system – by emphasizing prevention, reducing unnecessary services, improving care at home, treating patients with unmanaged behavioral health conditions, and more.

Today, Humana is working to fuse data and analytics with clinical and community relationships by working inside and outside the clinical setting. This is helping the healthcare ecosystem – including primary care physicians, specialists, other clinicians, hospitals, payors, the patients and entire communities – maximize their efficiency, identify opportunities, act on insights, address social determinants of health, and make key health decisions in an effective manner. When patients get the right care and preventive services at the right time and place, and social and lifestyle aspects of their health are understood, considered and addressed - everyone wins.

This high-tech, high-touch approach is helping to increase access to care, improve health outcomes for patients, and reduce medical expense.

During this session, participants will:

  • Learn how payors and other health care stakeholders have begun to connect differently through a high-tech, high-touch approach.
  • Understand how value-based care arrangements are driving the changing roles, responsibilities, and relationships of all parties in the healthcare ecosystem.
  • Learn how physicians are increasingly relying on data and analytics for their clinical decision making. 
  • Understand, through the use of case studies, how Humana is harnessing its vast data repository and analytics capabilities to support physicians and other clinicians as they care for patients both inside and outside the clinical setting.
  • Understand how Humana is helping to convene community resources to address social determinants of health.

  • Derek Mydlarz
    Medical Director, Office of the Chief Medical Officer

Siesta/Biscayne | TRACK I | Customer Experience Excellence Summit

Prioritize Opportunities with “Customer-Back” Value Propositions

Maria will demonstrate a method for working with customers to identify pain

points and quantify customer’s current total cost of ownership for the Jobs-To-Be-Done (JTBD). She will then review how to derive the future Value Proposition the customer will realize after deploying our new product. This “customer-back” Value Proposition can be used to establish Value-based Pricing and as a basis for Value Selling. Prioritize Opportunities with “Customer-Back” Value Propositions

  • How might we best identify customer pain points and problems that they are willing to pay to be addressed?
  • How might we understand and quantify customer value?
  • How might we leverage our understanding of the customer value proposition to justify premium or value-based pricing?

  • Maria Thompson
    Global Innovation Framework Leader

Fleming/Sunset | TRACK E | Operational Excellence Summit

How to manage Operational Excellence Initiatives?
  • Assessing and securing sufficient resources to implement operational excellence
  • OPEX organizational structure and alignment with operations within organizations
  • How to measure where- we-are and what-is-future using Operational Excellence
  • Available metrics, leading and lagging indicators: how and why to manage them
  • Process Improvement: challenges, prioritisation, what impacts analysis

  • Kathy Bozimski
    IS Manager BPM
  • Matthew Shrout
    Product Owner

5-Minute Changeover Period

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

Palm Ballroom Salon A-D | TRACK F | Cultural Transformation Summit

Cultural transformations in Large Enterprises: Changing Organizational Culture & leading Organizational Transformation towards the Culture of Innovation
  • How large companies can stand out and succeed employing a start-up mentality and culture internally?
  • Organizational analysis for large corporations: is there a universal model?
  • Understanding how to create an operational excellence culture from the Board to the front line

  • Tray Cockerell
    Director & CEO Project Leaders, Office of CEO

Cedar/Marathon | TRACK G | Lean Six Sigma Summit

Moderator: Zachary Surak, Partner, McKinsey & Company
Reserved for McKinsey and Company

 

  • Lean, ROI on Lean. Cost effectiveness and savings
  • Financial focus: looking at P&L and building in the changes
  • Accounting and lean accounting. The advantages of a lean solution vs. standard cost accounting methodology

Largo/Longboat | TRACK H | Strategy Execution Summit

Transforming Our Organization for Operational Excellence

Faced with rapidly changing needs, and ever-increasing amounts of data, how does an organization plan its way successfully to the next level? Join Brendan Madden, Chief Executive of Tom Sawyer Software, the leader in graph and data visualization and analysis applications, as he discusses the challenges of building a business process and data-oriented organization. Brendan will highlight how we apply innovative thinking and Tom Sawyer Software’s advanced technology to drive our operational excellence strategy.

Attendees will also learn how an organization can model and build its infrastructure such that it can be more effective yet remain responsive to rapidly changing needs. They will understand Brendan’s approach to getting key stakeholders in the organization behind the transformation to create a culture of continuous improvement.

In this session, Brendan will discuss internal initiatives that are helping to transform our business by:

  • Determining our important business objectives
  • Identifying, modeling, and executing our key internal business processes in compliance with BPMN standards.
  • Developing and integrating new applications, systems, and data models
  • Reinforcing a process-oriented company culture to support continuous improvement
  • Creating an organizational design that supports operational excellence and adaptation
  • Enabling oversight and accountability of our critical objectives and business functions
  • Using our data to gain insights into our business operations and to make adjustments

 

  • Brendan Madden
    Chief Executive Officer

Siesta/Biscayne | TRACK I | Customer Experience Excellence Summit

Customer and Culture match as a Guarantee of Positive Customer Experience and a Key to Strong Successful Strategy
  • Keeping customer in focus of any change, improvement or transformation
  • Value proposition, customer centricity in the centre of importance
  • How do you differentiate from the competition?

  • Leslie Smith
    RMS Strategic Stakeholder Engagement

Fleming/Sunset | TRACK E | Operational Excellence Summit

Using Local Experiments to Solve Enterprise Level Problems

Large, multi-site enterprises are challenged when trying to resolve complex enterprise level issues. Whatever solutions that have been identified need to make sense for each facility but be standard just enough for ease of implementation and maintainability. Too often the solution looks great on paper but when implemented, fails to resolve the root cause issues for either of the facility.

However, by using small, local level experiments to vet possible solutions you can reap the following benefits:

  • Identify flaws in the potential solutions prior to a large scale implementation
  • Allow to for true continuous improvement
  • Prepare training material and test it; plus early adopters can help train future sites
  • Multiple implementation strategies become viable
  • Spread any cost for the solution across multiple fiscal quarters or even years
  • Create buy in at both the front line and C-suite levels
  • Trying small experiments, to resolve root causes, can be an effective way to solve complex problems.

  • Mustafa Abdulali
    Director of Lean Transformation

Palm Ballroom Salon A-D | Featured Keynote

Featured Keynote | General Session

The Bose Lean Enterprise Maturity Model - A Blueprint for Organization Behaviour Change

Bose Global Director - Lean Enterprise, Jeffrey Hastie, will share the story of their Lean Enterprise Maturity Model as an inflection point in the Lean Enterprise journey at Bose Corporation

  • Where are we now? - understanding the current state
  • Setting a multi-year target condition - a clear vision for the future
  • The value is in the struggle - allow people to own it
  • Strive for true behaviour change - not just a number
  • Encourage Autonomy

  • Jeff Hastie
    Global Director, Lean Enterprise

Palm Ballroom Salon A-D | Featured Keynote

Keynote | General Session

Lean and Six Sigma now. What are the tools of the future?
  • The new ways to look at operational excellence.
  • Evolution of the old Six Sigma and Lean mentality: How the workforce is changing, and professions change with them

 

  • Ricardo Estok
    Enterprise Principle Leader, Global Manufacturing Operations & Council

Palm Ballroom Salon F-I | Lunch Break & Networking. Announcing of Poster Board Winners.

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

Palm Ballroom Salon A-D | TRACK F | Cultural Transformation Summit

Is Your Culture Working For You Or Against You? Gaining a Competitive Advantage by Managing the 3 As in the Culture Life cycle
Culture always produces results. The good news is, the right culture produces the results you need. But how do leaders shape culture to get the right results?

Join Marcus Nicolls, author and Senior Partner at Partners In Leadership, in this revolutionary presentation where he walks you through the three stages of the culture lifecycle:

  1. Leaders build Culture Alignment by aligning the company around the results necessary to move the organization forward.
  2. They develop Culture Ability during the application and execution phase, improving skills to manage culture.
  3. This prepares the way for creating a Culture Advantage for accelerating the execution and delivery of their results.

Our 30 years’ experience applying these simple, powerful models and tools to manage culture have taught us that leaders who consciously manage their culture reap tremendous benefits.  The markets are getting more and more efficient, and the edge that culture management brings to an organization can ultimately be the difference between success and failure.  

  • Marcus Nicholls
    Senior Partner & Author

Cedar/Marathon | TRACK G | Lean Six Sigma Summit

Lean and Six Sigma Now and the Tools of the Future: The New Ways to look at Operational Excellence
  • Lean driven innovation: what is going to happen and how?
  • Innovation impacting all departments within a company: how to handle it?
  • Lean in globalised world: streamlining procedures and making everything readily available to all
  • Rich Six sigma and lean from a multi-business, multiregional point of view
  • Lean and Six Sigma tools applied to innovative markets

  • Iassen Deenitchen
    Head of Global Process

Largo/Longboat | TRACK H | Strategy Execution Summit

Virtualizing the Visual Workflow Enabling Self-Managed Teams in a Global Setting

 

  • Visualization is a fundamental principle of Lean-Agile Development and a key factor to successful implementation of Lean-Agile methods.
  • Based on the ideal state of co-located team, the reality of globally distributed teams presents challenges to leveraging visual Lean-Agile methods.
  • A systematic approach and understanding of both team and business needs is important in development of a virtual system.
  • Software only approaches are limited in their effectiveness. 
  • Understanding the “human engineering” aspects of Lean-Agile visual methods is key to developing a system level approach.
  • Leveraging of a “model cell” approach in development of virtual systems provides rapid feedback and learning in the development of a virtual visual system.
  • Virtual systems need to be scalable to adjust for changing team and business needs.

 

Simple and effective visual communication is a key principle of Lean-Agile Product Development.  However, in today’s world of global development teams, leveraging traditional visual management methods become increasingly difficult.  Attendees to the session will be given an overview understanding of the challenges in visualization in a global Lean-Agile Development organization, the importance of understanding the “human engineering” aspects that make visualization and visual management methods so powerful, be shown a systematic approach to addressing the challenge of visualization in a global team setting, and see an example of the establishment of a virtual visual management systems.

  • Daniel M. Christinsen
    Principal Project Manager, Lean-Agile Transformation Program Manager/Sensei, HDD R&D Project Office

Siesta/Biscayne | TRACK I | Customer Experience Excellence Summit

Going Beyond CRM via Commercial Strategy & Framework
  • Enable Business Strategy and Develop a Platform for Customer Engagement
  • Working with Key Stakeholders to develop a Business Case and Roadmap
  • Framework for Measuring Transformation/Outcomes
  • Key Learnings

  • Naveen Kandasami
    Global IT Executive Director Business Partnership and CRM Strategy

Fleming/Sunset | TRACK E | Operational Excellence Summit

Case Study: Lessons learnt from the Deployment of Lean Management in Europe and Latin America (AXA EMEA LATAM)

This presentation draws on the experience of deploying Lean Management in Spain, Italy, Portugal and Mexico, aiming to showcase how to

  • Engage senior stakeholders – gaining and maintaining commitment throughout the program
  • Achieve autonomy in project execution – recruiting and developing local talents
  • Retain Lean professionals – reward and recognition mechanisms (what proved effective)
  • Leverage cultural change – deliver Efficiency and Quality of Service improvements through better proximity management and higher employee engagement
  • Achieve lasting results – approach employed to ensure sustainability of benefits 

 

  • Dr. Morphis Tsalikidis
    Regional Operational Excellence and Business Transformation Executive Director

5-Minute Changeover Period

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

Palm Ballroom Salon A-D | TRACK F | Cultural Transformation Summit

Training and mentoring: how to ensure employees engagement in the transformation and true culture change?
  • Professional engagement, maintaining a vibrant relationship between departments and the business needs of the company
  • Employees engagement: daily management and processes
  • Recruitment: essential processes to recruit/train likeminded people
  • Establishing robust communication across all business lines eliminating stress and managing expectations
  • Ensuring long-term sustainability of each project: how to keep teams engaged, increase understanding and belief in the project and in the leadership

  • John King
    Continuous Improvement Chief Engineer

Cedar/Marathon | TRACK G | Lean Six Sigma Summit

Lean Deployment Strategy and success stories

This presentation describes the experiences, since 2014, of implementing and sustaining a Lean Daily Management System in a healthcare organization across 3 states, 10 hospitals, and 70 clinics. Approximately 400 units and 14,000 caregivers are engaged in daily clinical and operations readiness and improvement, along with daily escalation of barriers to leadership for resolution.

In this session, Harold will describe:

  • The motivation behind shifting from a Lean projects focus to a Lean management focus
  • The elements of the PeaceHealth Lean Daily Management System
  • The phased implementation, incorporating feedback and standards
  • Implementation and sustaining successes and failures
  • Incorporating quality initiatives like patient safety, clinical excellence
  • Incorporating operations initiatives like length of stay, clinic slot utilization

  • Harold Peters
    System Director, Performance Improvement

Largo/Longboat | TRACK H | Strategy Execution Summit

The Boehringer Ingelheim Production System – Animal Health Case Study

In this presentation, you’ll hear how Boehringer Ingelheim is piloting their new production system to prove its value at one of its large Animal Health Vaccine sites, introducing new ways of thinking into the workplace.

What will you learn?

  • ·         Hear how to build a business case for a focus factory approach based on the results of programs from outside your organization
  • ·         Discover how to gain buy-in from key stakeholders to give Lean programs the best chance of success
  • ·         Understand the importance of restructuring manufacturing operations into value streams
  • ·         Review key aspects for implementing communication boards at all levels of management
  • ·         Establish how to move from pilot to performance, and roll out successful a successful Lean Program

  • Fabio Garaycochea
    Associate Director

Siesta/Biscayne | TRACK I | Customer Experience Excellence Summit

Customer Experience Excellence: Creating Operational Value with a Strategic Customer Experience Program
  • Designing and starting a customer experience transformation focused on operational touchpoints
  • Moving from touchpoints to journeys
  • Diagnosing and linking the customer experience to operational enhancements
  • The psychology of customer experience

  • Lawrence Cowan
    Partner

Fleming/Sunset | TRACK E | Operational Excellence Summit

CEO’s and their Sausages

CEO's love their sausages.  They love the taste of the spices, the zestiness of the mustard, and the crispiness of the rolls.  But the CEO doesn't want to see their sausage being made, and they definitely do not want to know what goes into them. As business transformation and operational excellence professionals, we need to learn to love the CEO's sausage as they do, from their perspective, if we are ever to gain the support we need and to evolve from being cost-cutters to value-creators – to convert our standing and value from tactical to strategic.  In this session, you will learn;

  • The Operational Excellence Maturity Model
  • The importance of knowing the corporate vision
  • How to effectively communicate with the C-Suite
  • How to properly align and prioritize your efforts
  • How to gain and retain the commitment necessary to succeed

  • Joseph F. Paris, Jr.
    Chairman, Xonitek, Founder

Citrus Ballroom | Networking Break & Meet the Speakers

Break into Summit Streams: 30 Minute How to - Straight to the Core Presentations

Palm Ballroom Salon A-D | TRACK F | Cultural Transformation Summit

Transforming Culture to see Business Results

Follow how a 166-year old Insurance Company transformed the way that we think about culture and leadership to see how our journey resulted in significant improvements for our customers, our employees, and our bottom line

  • Why implementing a lean business system is doomed to failure
  • Driving to the heart of the problem and understanding a potential fix
  • How our journey was transformed by the Shingo Model and dimensions
  • Examples of failure and success and what can be learned from each of them
  • Connecting the leadership and culture journey to business results

  • Tim Plankey
    AVP, Head of MMUS CI

Cedar/Marathon | TRACK G | Lean Six Sigma Summit

Learn how PolyOne puts customers on the road to Lean Six Sigma success

PolyOne Corporation is a global provider of specialized polymer materials and services and have developed an effective lean six sigma process for their own business. Due to its outstanding results, they have rolled out a program based on this process to their customers to provide training and best practices to reduce cost and waste, improve processes and to increase their ROI. They have helped customers achieve $5mm reduction in working capital, $2mm production cost savings, 300% increase in new product introductions and improve productivity by 130%.

 

Join Brett Warland, Director of Process Improvement from PolyOne, and PowerSteering to learn how PowerSteering is supporting this process and take a deeper dive into how

 

PolyOne is helping many organizations reach LSS success with:

  • Improved flexibility, quality, efficiency and speed
  • Access to best in class process improvement resources and training
  • Sustained cost and revenue benefit
  • Ability to develop and retain internal talent

  • Brett Warland
    Director of Process Improvement

Largo/Longboat | TRACK H | Strategy Execution Summit

Sustaining Continuous Improvement at a Fortune 10 Company

Continuous improvement initiatives are often launched with a lot of excitement & enthusiasm but they fizzle over time. How can a company build & sustain a culture of continuous improvement? At a large multinational, GM innovative methods & proven solutions to build on the culture of improvement to drive breakthrough sustained results. The team recognized the “antibodies” to change and developed strategies to overcome.

Learn how the team integrated various continuous improvement techniques such as Lean, Six Sigma, Design for Six Sigma, Shainin Red X to accelerate and integrate continuous improvement in all functions globally - including finance, marketing, sales, engineering and manufacturing.

  • Michael Hardie
    DIrector, Operational Excellence

Siesta/Biscayne | TRACK I | Customer Experience Excellence Summit

Customer Engagement: Key Approaches to Securing and Quantifying the voice of the customer

THE REQUIRED tool for capturing and incorporating the voice of the customer to successfully evolve a business forward amid an incessently changing business landscape.

  • Dwight Harris Jr.
    Senior Lean Six Sigma & Agile Integration Consultant

Fleming/Sunset | TRACK E | Operational Excellence Summit

Managing Project Risk and Issue Resolution

  • Kevin Duffy
    Regional Managing Director

30 Minute Panel Session in each track with Speakers & Industry Experts

Panel Discussion | Cultural Transformation Summit

Moderator: Rob Stewart, CEO, Opus Works
30 Minute Panel Session in each track with Speakers & Industry Experts

  • Rob Stewart
    CEO
  • Loren Bishop
    Director of the Lean Management Office
  • Tray Cockerell
    Director & CEO Project Leaders, Office of CEO
  • Marcus Nicholls
    Senior Partner & Author
  • John King
    Continuous Improvement Chief Engineer
  • Tim Plankey
    AVP, Head of MMUS CI

Panel Discussion | Lean Six Sigma Summit

Moderator: Zachary Surak, Partner, McKinsey & Co
30 Minute Panel Session in each track with Speakers & Industry Experts

  • Zachary Surak
    Partner
  • Elaine Richardson
    Senior Advisor in Corporate Strategy
  • Ted Iverson
    Lean Expert
  • Iassen Deenitchen
    Head of Global Process
  • Harold Peters
    System Director, Performance Improvement
  • Rocky Silvestri
    President & CEO
  • Brett Warland
    Director of Process Improvement

Panel Discussion | Strategy Execution Summit

Moderator: Fernando Ventiriero, CEO, Stratence Partners
30 Minute Panel Session in each track with Speakers & Industry Experts

  • Fernando Ventureira
    CEO
  • Derek Mydlarz
    Medical Director, Office of the Chief Medical Officer
  • Brendan Madden
    Chief Executive Officer
  • Daniel Christinsen
    Principal Project Manager, Lean-Agile Transformation Program Manager/Sensei
  • Fabio Garaycochea
    Associate Director
  • Michael Hardie
    DIrector, Operational Excellence

Panel Discussion | Customer Experience Excellence Summit

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Maria Thompson
    Global Innovation Framework Leader
  • Leslie Smith
    RMS Strategic Stakeholder Engagement
  • Naveen Kandasami
    Global IT Executive Director Business Partnership and CRM Strategy
  • Lawrence Cowan
    Partner
  • Dwight Harris Jr
    VP Lean Transformation

Panel Discussion | Operational Excellence Summit

30 Minute Panel Session in each track with Speakers & Industry Experts

  • Kathy Bozimski
    IS Manager BPM
  • Matthew Shrout
    Product Owner
  • Mustafa Abdulali
    Director of Lean Transformation
  • Dr. Morphis Tsalikidis
    Regional Operational Excellence and Business Transformation Executive Director
  • Joseph F. Paris, Jr.
    Chairman, Xonitek, Founder
  • Kevin Duffy
    Regional Managing Director

5 minute change over period

Palm Ballroom Salon A-D | Featured Keynote

Keynote | General Session

AGILE and its benefits for Business Operations and Data operations: what it achieves for both front and back offices

  • Mishu Rahman
    Senior Portfolio Director, Innovation & Digital Programmes

Chairperson’s Conclusion

Option to Join Organized Dinners: Organized Dinners - Around Conference Themes & Topic

DAY 4 | Post-Summit Workshop & Bespoke Disney Business Keynotes & Exclusive Top Exec Magic Kingdom Tour + Park Ticket | 16th March 2018

Morning Registration, Breakfast & Networking

Break into Workshops

Clementine | Workshop Q | Impact of Digitalization Summit

Augmented Reality: practical application
  • Decrypting Augmented Reality – Contextualising the Discussion on Digital
  • Maximising value and the challenges of scale – The Cultural Reflex
  • Building the case for AR and AI – The Design Thinking Imperative
  • Applications in the Power Sector

Mandarin | Workshop R | Impact of Digitalization Summit

Efficiency vs. Innovation. How the Modern Business Leader Can Balance Both

Today’s CEO’s are strategically focusing on increasing revenues and business growth through organic means. Although pure cost cutting through efficiency improvements is still on the radar, it has taken a back seat to growth.  “Research suggests that the era of cost cutting is finally coming to an end and that companies are positioning themselves for growth,” Chief Economist Bart van Ark.

 Other research is also redefining continuous improvement to be in line with innovation (and growth).  As the Harvard Business Review wrote in 2017, continuous improvement doesn’t have to be incompatible with disruptive innovation. But unless we think about it in more subtle, nuanced, and creative ways, companies may be forced to choose between growth from efficiency improvements or from innovation.

In this backdrop, SSMI, founded by the late Dr. Mikel Harry, and Upland PowerSteering will discuss the top 20 core competencies that today's business leaders need to to balance efficiency and innovation, to drive continuous improvement initiatives within their organization.

  • Randy Clark
    Director of Six Sigma

Tangerine | Workshop S | Impact of Digitalization Summit

A Simple Way to Avoid Flying Blind with your Transformations and Operations Using A.I.

As you transform and operate in the digital world, how do you know what’s happening? What are your customers experiencing? Typically, companies are unaware and flying blind. In this interactive workshop, we will show a simple and eye-opening solution powered by A.I.

  • See how typical companies manage their digital business and customer experience and why this does not work
  • Learn how to:

 

  1. Achieve crystal clear visibility with a new, simple approach
  2. Get your business, app-dev, and operations teams on the same page
  3. Increase your speed of innovation
  4. Improve your customer experience
  5. Obtain operation excellence with automation

 



  • Klaus Enzenhofer
    Director Technology Strategy
  • Ryan Cowell
    Senior Director of Sales

Morning Coffee Break & Networking

Break into Workshops

Clementine | Workshop T | Impact of Digitalization Summit

Best Practices of Applying Robotic Process Automation (RPA): RPA Implementation Case Study
  • Guidelines to effective Robotic Process Automation
  • Utilising machine learning techniques and combining them with tools and processes already existing within process management

  • Kathy Bozimski
    IS Manager BPM

Mandarin | Workshop U | Innovation Execution Summit

Technology Selection: how to identify the must have technology not "any technology"
  • How to implement it in a way that it gives you benefits?
  • How to make it work for you?
  • Cognitive and augmentative technologies

  • Kåre Michelsen
    Director APQP

Tangerine | Workshop V | Lean Six Sigma Summit

Lean Accounting
  • How to use it?
  • How to benefit from the ability to forecast demand and capacity?
  • Was the predicted received?
  • How to develop it? Investigating the true effect of lean accounting on traditional accounting

  • Marina Kong
    Global UX and Creative Director of Digital Customer Experience

Lunch & Networking

SPECIAL GUEST KEYNOTE - DURING LUNCH

Keynote | General Session

12 Great Leader Strategies & The Customer Rules

Lee Cockerell, former Executive Vice President Operations, Walt Disney World® Resort, is well known as Disney's top trainer at the world-renowned Disney Institute.

Lee developed the 12 Great Leader Strategies while at Walt Disney World® that transformed Disney’s leadership strategy and ensured that the 7000 leaders at Disney knew how to deliver employee excellence, which in turn delivered service excellence, exceptional customer loyalty, and strong business results.

Lee will be sharing the Great Leader Strategies and what is unique is this course is not taught by a facilitator, everyone one will be taught by Lee himself 

“In Creating Magic, Lee Cockerell delivers his ideas about leadership in a common sense way that can really reach people and help them improve their effectiveness at work, at home and in their communities. His valuable leadership strategies and remarkable Disney stories will ring true for everyone who reads his book.”

Ken Blanchard, Co-author of The One Minute Manager® and Leading at a Higher Level

Elegant in its simplicity and practicality, Lee has distilled many powerful leadership strategies into the lessons many of us learned as children. They are no less relevant to our working lives. At its core, Creating Magic is a collection of stories that reminds us to demonstrate care and respect for every member of the team and to focus our efforts not on ourselves but on the people we lead.

George Bodenheimer, President, ESPN, Inc and ABC Sports 

Lee is an exceptional leader, who is incredibly practical, and sticks to the how to, and what to. If you want to engage Lee directly in your organization, below are Lee's contact details. 

  • Lee Cockerell
    Former EVP of Operations for Walt Disney World®. One of the public faces of the world-renowned Disney Institute,

Walt Disney World Resort: Business Behind The Magic Tour

Site Visit | General Session

Includes park ticket to enjoy the Magic Kingdom at your leisure after the tour)
Private & Bespoke Business Tour by Top Disney Executive of Walt Disney World Magic Kingdom
The Walt Disney World® Resort

The Walt Disney World® Resort Business Private & Bespoke Behind The Magic Tour (Includes park ticket to enjoy the Magic Kingdom at your leisure after the tour)

This is a special private & bespoke presentation & tour that is exclusive to BTOES18.

We are proud to announce you will receive a bespoke presentation from the current GM of the Magic Kingdom, focussed on the key themes of BTOES18, followed up Q&A. This will be followed by the tour.  This is very different to the Disney Institute tour. This has been privately arranged by BTOES18 and is being led by current executives of Walt Disney World, inc the current serving GM. 

The tour is your opportunity to engage with experienced Disney executives taking you behind the scenes to explore firsthand how Disney business insights and time-tested methodologies are operationalized to deliver, innovative, employee engagement & great customer experience.

Experience the backstage areas,  see how the Walt Disney World® Resort creates an engaging and supportive environment for the Cast Members, understanding it's great leadership strategies. (Featuring the core competency of Employee Engagement).

Take a stroll through this turn-of-the-century walkway inside the Magic Kingdom® Theme Park to better understand how we strive to exceed the expectations of our Guests (Featuring the delivery concepts of exceptional service).

Journey beneath the Magic Kingdom® Theme Park to visit support systems designed to improve the experiences of Cast Members and Guests alike. Discover how we use simple tools to engage and empower Cast Members to create lasting customer relationships that drive repeat business and customer loyalty (Featuring the core competencies of Employee Engagement and Service).

This is business focused tour price includes roundtrip transportation from the Wyndham Orlando International Drive and a park ticket to enjoy the Magic Kingdom at your leisure after the tour. 

Core competencies of Cultural Transformation, Leadership, Innovation, Employee Engagement, and Customer Experience will be covered. 

Additional information

The Challenges BTOES18 is Designed to Address

Speed, and the ability to adapt to changing market conditions are a significant challenge for business. New technologies and innovation acceleration are disrupting all traditional industries and markets.

Half of all major corporations have disappeared or over the last 20 years. Start-ups no longer have major barriers to entry, computing powering is accelerating, and business models are being disrupted in just a few months, causing massive pressures on margins.

The threat of new competition (the #1 driver), rising customer expectations, expanding markets, and digitalization are the key drivers of change, and the driving force behind the every increasing need for Operational Excellence, especially for end-to-end Business Transformation, and rapid and flexible solution offerings and execution. The rapid appearance of new business models adds fuel to increased customer expectations and requirements.

Every change in the market affects how a company operates and performs, often dramatically. And these days, it is difficult to respond to one disruption before being thrown off course by the next one. Advanced technologies, increasing digitization such as AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.

These digitalisations bring a quantum leap in productively improvement, but consequently leaders have to rethink their operations end to end, incorporating digitalization activities along the whole value chain, e.g. use of big data in customer operations, or 3D printing technology in manufacturing. Teams will need to embrace a culture of operational excellence, reimagined operations every day, foster open communication and faster decision-making.  Product development, procurement, supply chain management, production system design, and all manufacturing and services will need to be transformed.  Operational Excellence professionals needs to adapt and actively embrace all these new technologies and the new business models they create to ensure the organization is always at the cutting edge of execution excellence.

Whether its the need to keep up with new technologies, the pressures of implementing and sustaining a fully-fledged culture of Operational Excellence, or encouraging the allocation of resources and buy-in for Operational Excellence projects, it is clear that Operational Excellence practitioners are facing a period of incredible change and upheaval.

Exceptionally savvy companies manage these changes by developing end-to-end global operating strategies that enable profitable growth, that take charge of innovation execution and stay nimble enough to respond to rapidly-changing condition. Strategies that embrace and thrive on the power of technology to drive innovation.

Operational excellence is a key attribute of leading companies in any industry. Through the combination of the right business strategy, the right technology strategy, the right operating model, and the right execution path, companies ride out recessions more successfully and emerge from them more quickly, developing competitive advantage regardless of economic conditions.

The Business Transformation & Operational Excellence World Summit (BTOES18) will help you design and delivery value-oriented operational excellence transformations and takes an end-to-end approach to achieving excellence in execution.

You will gain measurable benefits that transcend cost cutting to deliver revenue growth through execution advantage and rigorous process execution across the enterprise to ensure certainty of outcomes.

BTOES18 seeks to understand the most crucial issues, priorities and successes faced by Operational Excellence Practitioners and all the latest developments.

The summit will address some of the biggest challenges, which are:

  • Rethinking operations end to end, incorporating digitalization activities along the whole value chain
  • Adapting and embracing new technologies and the new business models
  • Cultural Transformation and creating a culture of Operational Excellence and Innovation. Implementing effective Change Management programs. Driving Corporate Culture Change and How to build and transform Organizational Culture
  • Leadership Understanding, Buy-In, Support and Sponsorship from ALL Leaders which is critical. Operational Excellence needs commitment, resources and cannot be optional. 
  • Sustaining a Continuous Improvement Culture (Key to this is Leadership Buy-In)  
  • Achieving an Enterprise-Wide Operational Excellence Strategy
  • End-to-end business transformation, with all departments’ processes working in unison at scale to aligned goals and priorities.
  • Keeping up with new technologies, relative value relevance, and the creation of new opportunities. AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.
  • Integrating New Advanced Technologies
  • Acquiring and managing start-ups
  • Changing Customer Demands & Channels
  • Building New Competitive Advantages.
  • Integrating CI methodologies personalized to the organization.
  • Ensuring initiatives are aligned with Key Strategic Priorities, across the organization.
  • Failure to innovate fast enough.
  • Building a culture of innovation & agile mind-set.
  • Changing Workforce, Millennial Generation, Freelance Culture. 
  • Customer Experience Excellence in a less high touch environment.