Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

The Largest Premier Gathering of Leadership-Level Industry Leaders & Senior-Executives. The Best Audience. The Most Engaging Event.

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You do not have to select specific workshops or tracks right now. You can decide on the day, right up to the time just prior to the workshop/track or even switch at any point during a workshop/track, subject to room capacities.

To account for differences across time zones, early bird discounts will still be available on the event registration site for 24 hours after the deadline day.

If you have a Registration Code, please use this after you click the orange Register button. 
full price


  • Business Transformation & Operational Excellence World Summit & Industry Awards - All Sessions (Headliners, Keynotes, Tracks, Interactive Sessions), March 14-15.
  • Access to Networking App to meeting fellow attendees. 
  • Includes, Breakfasts, Plated Lunches, & Themed Snacks during many informal networking events throughout the day around the Grand & Palm Ballrooms. 
  • The Business Transformation & Operational Excellence Drinks Reception, March 13. 
  • Access to the Awards Program
  • Access Awards After-Party: March 14
  • Invitation Only Boardroom Sessions with your Peers
  • Access to Exhibitor Hall
  • Post-Show Key-Takeaways Report
  • Access to Regional Meet-Ups Post Event
  • Book-Signings and Giveaways 
$2508Price valid until 02/02/2018


Same as FULL ACCESS PASS plus:

  • Up to a choice of 20 Pre-Summit Interactive Workshop Sessions. Day 1.  
  • Welcome Upscale Cocktail Party
$3226Price valid until 02/02/2018


Same as FULL ACCESS PASS plus:

  • Includes, Breakfasts & Refreshment Break
  • Post-Summit Interactive Workshop Sessions Day 4, March 16
  • Lunch at Resort, March 16.
  • The Walt Disney World® Resort Business Behind The Magic Tour
$3226Price valid until 02/02/2018


Same as ALL ACCESS PASS plus:

  • Includes, Breakfasts,  Mid-Morning Themed Refreshment Break.
  • Access to all Post-Summit Interactive Workshop Sessions Day 4.  
  • Lunch at Resort, March 16.
  • The Walt Disney World® Resort Business Behind The Magic Tour
$3731Price valid until 02/02/2018

Full Day Workshop - Mastering Change Management

Topic Intro:

A one day course that will teach participants to learn and assimilate the theory and practice of change management

Participants will learn how to facilitate/ drive change & transformation successfully in their organizations. They will learn key principles and actions they need to take, and the pitfalls they must avoid, to drive change.

Hands-On Experience Includes: 

 Practicing learnings with case studies and real-life examples.

Why is this course unique? 

There are very few courses on transformation and change management. This course will be a good mix of a theoretical overview with some practical tips.

Course Structure / Detailed Agenda:

  • Introduction to the theory of change management – 1.0 hours
  • Sharing the vision – 0.5 hour
  • Establishing the guiding principles – 0.5 hour
  • Shaping the change – Exploration & Learning – 1 hour
  • Implementing the change - Systems and structure – 1 hour
  • Winning the non-believers – 1 hour
  • Enjoying the journey – 1 hour
  • Wrap up – 30 minutes

Who Should Attend:

 Operational Excellence leaders; LEAN transformation practitioners; Agile Coaches/ Agile Transformation leaders/ Anyone trying to drive change.



Course Leader

Anu George, Chief Quality Officer, Morningstar, Inc.

Anu George is the Chief Quality Officer for Morningstar. She is responsible for providing strategic direction to Morningstar’s operational excellence & continuous improvement initiatives. She works at the intersection of operational excellence, human behavior & technology.

She has successfully led the LEAN & Agile transformation at Morningstar & is now focused on mastering design thinking & driving a digital transformation in the organization. Anu has more than 20 years of experience in reputable organizations such as Unilever, GE, and Morningstar. She has global experience through her extensive work in Asia, North America, and Europe.

Anu is an avid reader and has an eclectic choice of the books she reads. She enjoys learning and experimenting with new thoughts in the world of change management, organizational behavior, operational excellence, LEAN & Agile.

She is a frequent speaker on topics including driving transformations, business process excellence, and leadership.

Anu holds a bachelor’s degree in economics and accounting and a master’s degree in business administration, with a specialization in marketing, from the University of Mumbai.

$899Price valid until 01/02/2018

Full Day Workshop | Innovation Acceleration via Design Thinking Leadership

The iGNITE Convergence Program is an integrated platform for innovation, design, leadership development and new product development value creation. It combines the disciplined approach of design, innovation, engineering, new product development and intrapreneurship methods for leadership development to deliver rapid and sustainable new product development, and business improvements processes. Its track record of innovation, leadership development and new product development value creation for over a decade has won accolades globally, and been delivered to 1000's worldwide.

Facilitated by Gregory N. Polletta

Founder, R&D Innovator and International Professor delivering successful enterprises & design led efforts. 

$899Price valid until 01/02/2018


Pre-Summit Interactive Workshop Sessions.  
Keynote Session.
Welcome Gala Reception.

$849Price valid until 02/02/2018


Access to all Post-Summit Workshops


Breakfast, Mid-Morning Snacks  & Lunch at Resort


The Walt Disney World® Resort Business Behind The Magic Tour

This is your opportunity to engage experienced Disney professionals and observe key examples from a “living laboratory,” taking you behind the scenes to explore first hand how Disney business insights and time-tested methodologies are operationalized to deliver a great customer experience. This four hour tour features concepts and illustrations from the professional development courses offered by Disney Institute and shows how they come to life each day at the Walt Disney World® Resort for Cast Members and Guests. You will explore the following locations:

Epcot® Cast Services: Experience the backstage area from a Cast Member perspective. See how the Walt Disney World® Resort creates a supportive environment for the Cast Members as they prepare to go on stage. Discover the important role backstage areas play in creating a caring environment (Featuring the core competency of Employee Engagement).

Main Street, U.S.A.®: Take a stroll through this turn-of-the-century walkway inside the Magic Kingdom® Theme Park to better understand how we strive to exceed the expectations of our Guests (Featuring the delivery concepts of exceptional service).

The “Utilidor” System: Journey beneath the Magic Kingdom® Theme Park to visit support systems designed to improve the experiences of Cast Members and Guests alike. Discover how we use simple tools to engage and empower Cast Members to create lasting customer relationships that drive repeat business and customer loyalty (Featuring the core competencies of Employee Engagement and Service).

Core competencies of Leadership, Innovation, Employee Engagement, and Customer Experience will be covered
$849Price valid until 02/02/2018


Would you like your partner to join you for the social occasions after the conference day? 
Access to the Welcome Upscale Cocktail Party
Access to the Awards Program
Access to the  Gala Drinks Reception and Awards After Party


$449Price valid until 02/02/2018


All the benefits of the FULL ACCESS PASS




The summit experience is unique.  However, with 5 parallel tracks running for both March 21 & 22, you don't want to miss out on the other 80% of the thought-leading session content. For attendees and non-attendees, we can provide you with the opportunity to experience the sessions that are recorded* on video.

*We record speakers that have provided permission to video record and distribute thier sessions. 

$849Price valid until 02/02/2018


We understand the value of team knowledge-sharing and encourage the holding of team meetings & events around the summit.

Hence, team bookings from the same company receive the following discounts.

Discounts apply off the FULL PRICE only, and cannot be applied retrospectively if some team members have already booked.

Obtaining the team discount is simple. Please click the orange register button above, and when you get to the registration site, use the respective Registration Code below.

You do not have to book the entire team together at the same time, but you are expected to meet the threshold and any deadline dates, to qualify for that discount to avoid your price being readjusted to the appropriate discount level or full price. You can also book under one name, and edit the attendees' names later. 

Team Discounts (Valid Until February 2nd, 2018 - Prices then go up) 

These team discounts apply to the FULL, ALL, ULTIMATE AND TOTAL ACCESS PASSES ONLY

Teams of 3+     receive a 25% discount with Registration Code: BTOES25 
Teams of 5+     receive a 30% discount with Registration Code: BTOES30
Teams of 7+     receive a 35% discount with Registration Code: BTOES35
Teams of 10+  receive a 40% discount with Registration Code: BTOES40
Teams of 20+ receive a 50% discount with Registration Code: BTOES50

Payment Information & Early Bird Discount

If you have received an Early Bird Discount Price, payment must be received by that Registration Deadline to apply. Invoices will be automatically increased to the higher standard price for payments not received.

Payment Methods for Due Invoices:

1. By Credit Card, If you wish to choose Credit Card, please put your Credit Card details on the invoice and email to Information required is Card Type, Name on Card, Card Number, Expiry Date and Verification Code

3. By Bank Transfer to our USD account, Account Name:  Proqis, Account No: 65218333, Sort Code: 20-35-93, IBAN: GB78 BARC 2035 9365 2183 33, SWIFTBIC: BARCGB22. Barclays Bank Plc, 153 Chiswick High Road, London. W4 2EA. United Kingdom. 

Proqis reserves the right to make changes to any aspect of the programme, agenda, and speakers, and can also cancel events if enrolment criteria are not met, or when conditions beyond its control prevail. Every effort will be made to contact each delegate/sponsor/exhibitor if the event is canceled. If an event is not held for any reason, Proqis's liability is limited to the refund of the registration fee or the value of this invoice (whichever is lower) only.

Delegate/Exhibitor/Sponsor Cancellation Policy: See Registration System Payment Page.

Payment includes refreshments, lunches and delegate pack and meeting materials.

Click to view our Terms and Conditions