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Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

The Largest Premier Gathering of Leadership-Level Industry Leaders & Senior-Executives. The Best Audience. The Most Engaging Event.

Speakers

Speakers

Mishu Rahman

OpEx and Digital Transformation, US Office of Management and Budget

More about Mishu

Al Faber

President & CEO

More about Al

Marina Kong

Global UX and Creative Director of Digital Customer Experience

More about Marina

Dr. Morphis Tsalikidis

Regional Operational Excellence and Business Transformation Executive Director

More about Dr.

Lisa Norcross

SVP and Head of the Center of Operational Excellence

More about Lisa

Akin Akintola

Head of Global Innovation Networks

More about Akin

Loren Bishop

Director of the Lean Management Office

More about Loren

Ricardo Estok

Enterprise Principle Leader, Global Manufacturing Operations & Council

More about Ricardo

Hiren Kotak

Vice President, Senior Business Manager

More about Hiren

Michael Wilson

Head of Business Assurance & Improvement

More about Michael

Shirley Whitfield

Director Global Market Planning & Launch Excellence

More about Shirley

Gary Peterson

Executive Vice President, Supply Chain & Production

More about Gary

Sisir Padhy

VP Process Excellence & innovation

More about Sisir

Jeff Hastie

Global Director, Lean Enterprise

More about Jeff

Dean Jablonsky

Global Enterprise Excellence

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Naveen Kandasami

Global IT Executive Director Business Partnership and CRM Strategy

More about Naveen

Carmen West

Senior Director Global Culture & Talent Operations

More about Carmen

Jeff Porada

Global Director of Lean Six Sigma

More about Jeff

Susanne Lauda

Director Global Advanced Manufacturing Technology

More about Susanne

Trystan Behm

Director, Continuous Improvement, Technology and Engineering

More about Trystan

Maria Thompson

Global Innovation Framework Leader

More about Maria

Anu George

COO

More about Anu

Harsha Anand

Global Head, Business Transformation

More about Harsha

Eddie Smith

Director of Operations

More about Eddie

Matthew Morgan

Head of Process Excellence

More about Matthew

Greg Pothoff

Global Vice President Industrial, Operational Excellence and Supply Chain

More about Greg

Mustafa Abdulali

Director of Lean Transformation

More about Mustafa

John King

Continuous Improvement Chief Engineer

More about John

Kevin Duggan

Shingo Award-Winning Author, Founder

More about Kevin

Jim Joyner

Vice President, Corporate Excellence

More about Jim

Jeff Oberlin

Director, Center for Innovation

More about Jeff

Mishu Rahman

OpEx and Digital Transformation, US Office of Management and Budget, Executive Office of the President

Biography

Al Faber

President & CEO, Baldrige Foundation

Biography

On July 14th, 2014, Al Faber was named President and CEO of the Baldrige Foundation.

The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world.

Prior to joining the Foundation, Al served as President & CEO of The Partnership for Excellence (TPE), the premier Baldrige-based state program for the promotion of performance excellence in all sectors of the economy. TPE is a volunteer-driven, 501(c)3 non-profit member organization headquartered in Columbus, Ohio, promoting the interests of performance excellence throughout Ohio, Indiana, and West Virginia. TPE has served more than 324 organizations that represent more than 1.7 million jobs at 1,769 work locations with revenues in excess of $139.2 billion dollars and more than 226.4 million customers. TPE Examiners have donated more than $34.6 million dollars in services to these high-performing organizations.

Prior to that, Al served in federal & state government culminating in executive positions and leading more than 11,500 employees, with 65 major facilities, a 250 million dollar operating budget and real property exceeding 2.1 billion dollars. He has provided executive leadership, establishing policies, priorities and oversight of federal budgets, operations and training, personnel, logistical operations and infrastructure management to include numerous construction programs. He is driven to create winning organizational results with a deep sense of commitment to public service.

Marina Kong

Global UX and Creative Director of Digital Customer Experience, HP

Biography

Dr. Morphis Tsalikidis

Regional Operational Excellence and Business Transformation Executive Director, AXA

Biography

Lisa Norcross

SVP and Head of the Center of Operational Excellence, E.ON

Biography

Lisa Norcross is SVP and Head of the Center of Operational Excellence for E.ON, based in Essen, Germany. Lisa is a Mechanical Engineer who has been working in operations and operational performance improvement for over 20 years across several different industries. She started her career as a Graduate Engineer at Ford Motor Company, and after completing a post-graduate qualification in Manufacturing Management, moved into the Management Consulting world, working as an Operations Expert for McKinsey and Company. 

Between McKinsey and E.ON, she was head of Operational Excellence for Europe and China for an aluminium manufacturer.

Akin Akintola

Head of Global Innovation Networks, Nokia

Biography

Loren Bishop

Director of the Lean Management Office, State Street

Biography

Loren is the Director of the Lean Management Office at State Street Corporation.

He has worked in the Lean Management Office (LMO) for the last 8 years and has led the team for the last 4 years. Prior to that, he worked in a number of leadership roles in financial services; spending most of his time in Client Service and Relationship Management as well as Operations Management. It was during that time that he was involved in many client and internal initiatives which introduced him to process improvement methodologies and project management and laid the foundation for a career in operational excellence.

State Street is the second oldest financial institution in the United States providing investment management, research and trading, investment servicing and data analytics solutions to institutional clients. The company operates in 100 geographic markets worldwide and has over $30 trillion of assets under custody and administration and over $2.5 trillion under management.

State Street’s LMO exists to build a sustainable culture of problem solving, innovation and process improvement that enhances the customers’ experience, empowers employees and creates shareholder value. To accomplish this mission, the LMO has developed a strategy and approach to embed continuous improvement and innovation into the culture of State Street that will enable the Lean Management System to be part of their DNA and the way that they work.

Ricardo Estok

Enterprise Principle Leader, Global Manufacturing Operations & Council, Johnson Controls, Inc.

Business Transformation & Operational Excellence World Summit

Wednesday 22nd March 2017 | 16:45 - 17:05 pm

Biography

Ricardo Estok, has over 20 years of experience driving sustainable Operations, Commercial and Business Excellence Transformations

He has multicultural and functional experience at global companies in the US and LA, including Johnson Controls, S.C. Johnson, Abbott and Pepsi.

He holds a master’s of science in business from the University of Miami; a bachelor’s of science in industrial engineering, and he is master black belt.

He speaks English, Hungarian and Spanish

Currently, his role is as the Enterprise Principle Leader, Global Manufacturing Operations & Council at Johnson Controls Inc.

Ricardo moved to Wisconsin, USA, with his wife, 10 years ago.

Hiren Kotak

Vice President, Senior Business Manager, Capital One

Biography

Michael Wilson

Head of Business Assurance & Improvement, BAE Systems

Biography

Shirley Whitfield

Director Global Market Planning & Launch Excellence, AstraZeneca

Biography

Gary Peterson

Executive Vice President, Supply Chain & Production, O.C. Tanner

Business Transformation & Operational Excellence World Summit

Wednesday 22nd March 2017 | 14:20 - 14:40 pm

Biography

Gary has worked for The O.C. Tanner Company for 29 years. His current assignment is Executive Vice President, Supply Chain & Production.

Prior to working in his current roll Gary has held an impressively diverse set of jobs with the O.C. Tanner Company, including Manager of Market Research, Manufacturing Change Facilitator (where he was instrumental in moving the operation from “batch” to lean, resulting in their receiving the Shingo Prize for Excellence in Manufacturing), Vice President of Manufacturing, Marketing Vice President of Award Development, and Vice President of Research and Professional Services.

Gary serves on the Executive Advisory Board for the Shingo Institute, and is a Shingo Examiner. In 2015 he was inducted into the AME (Association for Manufacturing Excellence) Hall of Fame. His experience with Lean Enterprise sends him around the globe helping others improve their operations. 

Gary holds an MBA and a Bachelor’s Degree in Statistics from Brigham Young University. He recharges his batteries by snowboarding, playing basketball, hiking, watching his 16-year old daughter play soccer, and being with his six (soon to be seven) grandchildren.

Sisir Padhy

VP Process Excellence & innovation, Verizon

Business Transformation & Operational Excellence World Summit

Wednesday 22nd March 2017 | 13:30 - 13:50 pm

Biography

 

Sisir joined Verizon in 2011 and is the Vice President of Process Excellence and Innovation. Prior to joining Verizon, Sisir was part of the General Electric Company, where he held several leadership roles at GE Appliances, GE Transportation Systems, Pratt & Whitney, GE Corporate, and GE Aviation, in design, process excellence, e-Business, and strategic marketing. Sisir led the global P&Ls for GE Aircraft Engine and GE Smart Grid Automation businesses. 

He has published more than twenty papers in conferences, professional journals and books. In addition, Sisir has chaired many technical conferences and attended executive education at Wharton, Stanford and Harvard Business School. He received his masters in mechanical engineering with specialization in Artificial Intelligence and a Ph.D. in Mechanical Engineering. 

Jeff Hastie

Global Director, Lean Enterprise, Bose Corporation

Business Transformation & Operational Excellence World Summit

Wednesday 22nd March 2017 | 08:50 - 09:30 am

Biography

Jeff Hastie is the Global Director – Lean Enterprise at Bose Corporation. His responsibilities include leading Lean and Six Sigma programs in Manufacturing and Global Supply Chain, Sales and Marketing, Product Development, Research and Corporate Administration including IS, HR, Finance and Legal. 

Jeff started his career at Bose in 2001 as a senior Quality Engineer and Six Sigma Black Belt. He worked with Finance to quantify the cost of poor quality and over the next 4 years he led improvement Teams across Manufacturing to bring more value to the company. In 2005, he initiated and led the formal deployment of Lean Six Sigma at Bose Corporation. In 2007, Jeff developed and implemented a strategy to pilot and then expand the Bose Production System (the Toyota Production System) across Bose Manufacturing Plants and Distribution Centers. Today Lean Enterprise is a strategic imperative enabling the success of Bose Corporation business improvement strategies worldwide. 

Prior to Bose, Jeff was employed at Wyman-Gordon Company, producers of technically advanced structural and engine components for the Aerospace Industry. During his 18 years at Wyman-Gordon, he held a variety of leadership roles in Industrial Engineering, Manufacturing Operations, Quality Assurance and Continuous Improvement.

Jeff has over 35 years of manufacturing and Continuous Improvement experience in the Wood Products, Metal Working, Aerospace Forging and Consumer Electronics Industries. He has spent the last 19 years dedicated to leading Lean & Six Sigma programs to accelerate business value. 

Jeff hold a Bachelor of Science Degree in Wood Products Engineering from the State University of New York and a Bachelor of Arts Degree in Business Administration from Syracuse University. He is a Certified Lean Six Sigma Master Black Belt.

Dean Jablonsky

Global Enterprise Excellence, Boston Scientific

Biography

Naveen Kandasami

Global IT Executive Director Business Partnership and CRM Strategy, Sealed Air Corporation

Biography

Carmen West

Senior Director Global Culture & Talent Operations, McGraw Hill Education

Biography

Jeff Porada

Global Director of Lean Six Sigma , Jabil

Business Transformation & Operational Excellence World Summit

Wednesday 22nd March 2017 | 15:15 - 16:30 pm

Biography

Jeff Porada is the Global Director of Lean Six Sigma at Jabil.  Jeff manages the “Business Process Re-engineering Team” from Jabil’s corporate headquarters, in St. Petersburg, FL.  He is responsible for the strategically-driven transformation efforts of Jabil’s Corporate Functions and Capabilities, including: Information Technology, Human Resources, Finance, Legal, Supply Chain Management, and Engineering Technology Services.  Jeff has 20 years of professional experience of working in various industries with the ability to successfully influence and positively impact a culture at all levels of an organization to embrace a philosophy of continual improvement.  Jeff has a demonstrated track record of driving business transformations resulting in significant financial savings and operational performance.  

Prior to joining Jabil in 2012, Jeff was the Vice President for Operational Quality & Training for Wyndham Consumer Finance. He was responsible to develop and deploy the strategic direction of the process excellence methodology, quality assurance processes, and the career development of internal associates. 

Years before joining Wyndham Worldwide, Jeff worked for HSBC Mortgage Services, ICI-Paints, Solectron Technologies, and Automata International.  He is a certified Lean Six Sigma Master Black Belt and is an active volunteered leader with American Society for Quality’s International Team Excellence Awards.  

Jeff graduated from Ohio University in 1996 with a Bachelor of Science Degree from the School of Engineering and Technology.  He has lived in Tampa, Florida for 13 years with his two teenage children.  In his spare time, Jeff enjoys riding his jet ski, traveling, and playing organized ice hockey. 

Susanne Lauda

Director Global Advanced Manufacturing Technology, AGCO

Biography

Trystan Behm

Director, Continuous Improvement, Technology and Engineering, Catalent Pharma Solutions

Biography

Maria Thompson

Global Innovation Framework Leader, ITW Innovation Center

Business Transformation & Operational Excellence World Summit

Wednesday 22nd March 2017 | 13:55 - 14:15 pm

Biography

Maria Thompson is a senior technology operations leader with international experience in innovation, change management, and organizational capability improvement. She facilitates teams to creatively solve problems to generate strategic patent portfolios and new product and service designs. She has introduced new processes, technology, and culture change to organizations, resulting in creativity, quality and productivity improvements. She’s an accomplished innovator and patent-holder skilled at fostering alliances with senior management, strategy, legal, research, marketing, engineering & services personnel. She’s successfully improved the innovation capability of organizations ranging from five to 5000 staff across AT&T Bell Laboratories, Motorola and now Illinois Tool Works, Inc. (ITW).

Since early 2014, Maria partners with ITW business innovation leadership in a Senior Director role to accelerate organic growth with a global innovation process framework. In addition to harmonizing business stage gate processes with the Innovation Framework for continuous improvement, she facilitates innovation tool workshops, expedites cross-Segment communications and creative problem solving, and enables best innovation practice sharing with an annual global Innovation Summit. Workshop topics include: Facilitating Small Teams, Customer Interviewing, Value Proposition derivation, Go To Market Strategy and Planning, and Structured Brainstorming.

She holds an M.S. in Math and Computer Science from the University of Waterloo, and B.S. Computer Science with a Statistics minor from Iowa State University.

Anu George

COO, Morningstar, Inc.

Business Transformation & Operational Excellence World Summit

Wednesday 22nd March 2017 | 12:00 - 12:30 pm

Biography

Anu George is Chief Quality Officer for Morningstar. She is responsible for providing strategic direction to Morningstar’s operational excellence & continuous improvement initiatives. She works at the intersection of operational excellence, human behavior & technology. Anu is an avid reader, and has an eclectic choice of the books she reads. She enjoys learning and experimenting with new thoughts in the world of change management, organizational behavior, operational excellence, LEAN & Agile.

 

Anu has more than 20 years of experience in operations management and Lean Six Sigma. Before joining Morningstar in 2010, she had worked for Unilever and GE. She is a frequent speaker on topics including business process excellence and leadership.

 

Anu holds a bachelor’s degree in economics and accounting and a master’s degree in business administration, with a specialization in marketing, from the University of Mumbai. 

Harsha Anand

Global Head, Business Transformation, Enzen Global

Biography

Eddie Smith

Director of Operations, Kuhn Krause

Biography

Eddie Smith has over 40 years in a variety of industries and held numerous high-level management positions, including Manager of Quality Assurance, Director of Quality Assurance, Manager of Manufacturing, Manager of Operations and Director of Operations. He has experience in automotive, off-road wheel manufacturing, gas and oil, construction and agriculture. He is a strong proponent of lean and has employed this approach to drive changes.

Under his leadership in 2013 the Wichita, KS Case New Holland Construction Plant received the Best Plant Award from IndustryWeek for their application of lean.  Smith currently holds the position as Director of Operations at Kuhn Krause a manufacturer of agriculture equipment which are distributed globally. Through his direction Kuhn Krause has incorporated the use of lean principles and machine intelligence. Kuhn Krause has been on their journey of continuous improvement for the past 3 years which is moving them toward a world-class manufacturing facility. 

Matthew Morgan

Head of Process Excellence, Bridgewater Associates

Business Transformation & Operational Excellence World Summit

Thursday 23rd March 2017 | 11:25 - 11:45 am

Biography

Matthew Morgan joined Bridgewater Associates to implement a new process excellence program in 2012.

Before joining Bridgewater, Matthew led global Business Improvement at Parsons Brinckerhoff, a $2.6 billion engineering company. There, he developed and deployed a new process improvement function where none had previously existed and a global business management system to drive continual improvement and process standardization across many business units overseeing the firm's 150+ worldwide offices.

Previously, Matthew worked as a strategy consultant at McKinsey & Company and as a Lean Six Sigma professional and operations leader at Starwood Hotels, including managing a $30 mil, 300-person turnaround operation. A former Army intelligence officer, Matt has written 9 books on Afghanistan, terrorism, and related topics. He graduated with a BS from West Point and MBA from Harvard Business School.

Greg Pothoff

Global Vice President Industrial, Operational Excellence and Supply Chain, Plastic Omnium

Biography

Mustafa Abdulali

Director of Lean Transformation, NCH Healthcare System

Business Transformation & Operational Excellence World Summit

Thursday 23rd March 2017 | 13:55 - 14:15 pm

Biography

Mustafa Abdulali is the Director of Lean Transformation at NCH in Naples, FL.   Mustafa is focused on engineering a culture that embraces structured problem solving using tools and techniques from process improvement methodologies such as Lean and Six Sigma.  He previously worked as the Director of Performance Improvement at Main Line Health in Philadelphia, PA and had spent over a decade in the Automotive and Aerospace industries where he held a variety of positions.  

Mustafa has a Bachelors degree in Mechanical Engineering from the Georgia Institute of Technology, an MBA from the University of Florida and is an American Society of Quality Certified Lean Six Sigma Black Belt.

John King

Continuous Improvement Chief Engineer , Northrop Grumman

Business Transformation & Operational Excellence World Summit

Tuesday 21st March 2017 | 10:45 - 12:15 pm

Biography

John King is a Continuous Improvement Chief Engineer for Northrop Grumman Corporation where he is responsible for Implementation of large scale transformational improvement projects and training of Continuous Improvement Techniques including Lean and 6 Sigma processes. 

John is an industry veteran with over 25 years of experience in Manufacturing, Operations, Supply Chain, and Quality management in a number of industries including consumer products, automobiles, aerospace, communications, and capital equipment manufacturing.  Much of this experience has been in the areas of cost reduction and process improvement.  John has made several presentations of the results of his work in Process Improvement and Lead Time Management at regional, national, and International conferences.

John is a 6 Sigma Master Black Belt, a licensed Professional Engineer, and he serves on the Board of Directors of the Maryland World Class Consortia. He is also a graduate of Georgia Tech (Bachelors and Masters Degrees in Mechanical Engineering) and Loyola University of Maryland (MBA).

Kevin Duggan

Shingo Award-Winning Author, Founder, Institute for Operational Excellence

Business Transformation & Operational Excellence World Summit

Tuesday 21st March 2017 | 09:00 - 10:30 am

Biography

Kevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence.

As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Jim Joyner

Vice President, Corporate Excellence, Card-Monroe Corp.

Biography

Jeff Oberlin

Director, Center for Innovation, AMITA Health

Biography