Former EVP of Operations for Walt Disney World®. One of the public faces of the world-renowned Disney Institute,
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Senior Portfolio Director, Innovation & Digital Programmes
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SVP, Business Excellence
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DIrector, Operational Excellence
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Global Change Management
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Nuray Gurtekin Sen
Head of Global Process and Quality Siemens Corporate Technology Research in Digitalization and Automation
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Global Excellence & Innovation (E&I) Leader
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Enterprise Principle Leader, Global Manufacturing Operations & Council
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Global Director, Lean Enterprise
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President & CEO
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SVP and Head of the Center of Operational Excellence
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Dr. Morphis Tsalikidis
Former Regional Operational Excellence and Business Transformation Executive Director
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Director of LCI
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Director Global Market Planning & Launch Excellence
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RMS Strategic Stakeholder Engagement
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System Director, Performance Improvement
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Samantha Bureau - Johnson
Vice President of Business Process Excellence (BPE) & Project Management Office (PMO)
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Head of Operational Excellence
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Continuous Improvement Chief Engineer
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AVP, Head of MMUS CI
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Dr. Cindy Young
Program Manager, Fleet and TYCOM Enterprise Support
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Head of Business Assurance & Improvement
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Director of Lean Transformation
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Shingo Award-Winning Author, Founder
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Global Innovation Framework Leader
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Director of the Lean Management Office
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Operational Excellence Manager
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Global Head of CI
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Global IT Executive Director Business Partnership and CRM Strategy
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Lean Champion, Book Author and Shingo Prize Winner
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Enterprise PMO Governance and Process Manager
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Corporate VP, Enterprise Transformation
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Head of Global Process Management
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Global Vice President, HR Strategy & Transformation
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VP - Finance Controllership Operations
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Medical Director, Office of the Chief Medical Officer
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Director, Business Improvement
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Dwight Harris Jr.
Senior Lean Six Sigma & Agile Integration Consultant
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Senior Director of Product Strategy and Marketing, Learning
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Director & CEO Project Leaders, Office of CEO
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Vice President, Automation
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Vice President, Business Optimization & Six Sigma
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Senior Advisor in Corporate Strategy
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Director Business Development
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Director of Six Sigma
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Organization Design & Change Leader
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Senior Director of Business Process Improvement
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Operational Excellence Lead
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Founder & Executive Director
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Director of Process Improvement
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Director Brand Insights – Global Brand Strategy
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IS Manager BPM
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Principal Project Manager, Lean-Agile Transformation Program Manager/Sensei
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Dr. Mathias Kirchmer
Managing Director & Co CEO
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SVP & CIO
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Advisory Board Member
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President & CEO
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Joseph F. Paris, Jr.
Chairman, Xonitek, Founder
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Chief Executive Officer
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Regional Head of Automation Strategy and Transformation Consulting
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Partner & CEO
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Senior Vice President, Strategic Solutions Leader Americas
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Best Selling Author & Co-Author of Good to Great, Built to Last, How the Mighty Fall, Great by Choice
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Regional Managing Director
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Director Technology Strategy
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Lee Winters, Sr
Director of Strategy Optimization
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Senior Director of Sales
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Chief Revenue Officer
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Vice President of Product Strategy and Development
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Director of NA & EMEA Client Development
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CEO & CTO
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President, Cognizant Digital Operations
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CTO, Intelligent Automation Innovation Center
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VP & General Manager
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Director Business Development
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Tor Inge Vasshus
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Doug von Feldt
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Senior Vice President & GM Digital Experience
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Senior Director, Solutions & Innovation
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Director of Business Development
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Lee developed the 12 Great Leader Strategies while at Walt Disney World® that transformed Disney’s leadership strategy and ensured that the 7000 leaders at Disney knew how to deliver employee excellence, which in turn delivered service excellence, exceptional customer loyalty, and strong business results.
Mishu Rahman is a Senior Advisor at the White House Office of Management and Budget, which serves the President in budgeting and overseeing the implementation of his strategy and vision across the Executive Branch. Mishu oversees investment and performance of multiple federal agencies (e.g. Healthcare, Commerce, Treasury) and collectively manages a $80B/year portfolio. Through data-driven and risk-based quarterly strategic reviews, he partners with each Agency C-Suite to improve execution and operating discipline of government programs to save taxpayer money and align investments with the President's Management Agenda and associated corporate strategies. Moreover, he leads enterprise-wide strategy initiatives to promote innovation to deliver faster and cost-effective services to citizens and businesses with the aim of world-class experience, provide direction in the use of Internet of Things (IoT), open up government data estimated to be worth billions and to develop the critical human capital. Prior to joining the Executive Office of the President, Mishu served various C-level advisory roles in strategic planning, corporate policy & governance, data analytics, procurement, enterprise risk, and operation management.
Jean-Claude Kihn has been President of The Goodyear & Rubber Company’s Europe, Middle East and Africa business unit since January 1, 2016. Prior to this prestigious appointment, Mr. Kihn has previously served as President of The Goodyear Tire & Rubber Company’s Latin America business, Senior Vice President & Managing Director of Goodyear Brazil and as as the company’s Senior Vice President & Chief Technical Officer.
Sisir joined Verizon in 2011 and is the Vice President of Process Excellence and Innovation. Prior to joining Verizon, Sisir was part of the General Electric Company, where he held several leadership roles at GE Appliances, GE Transportation Systems, Pratt & Whitney, GE Corporate, and GE Aviation, in design, process excellence, e-Business, and strategic marketing. Sisir led the global P&Ls for GE Aircraft Engine and GE Smart Grid Automation businesses.
He has published more than twenty papers in conferences, professional journals and books. In addition, Sisir has chaired many technical conferences and attended executive education at Wharton, Stanford and Harvard Business School. He received his masters in mechanical engineering with specialization in Artificial Intelligence and a Ph.D. in Mechanical Engineering.
Nuray Gurtekin Sen has a dual role as Head of Global Quality and Process at Siemens AG Corporate Technology Digitalization and Automation organization and in US she is responsible for QM, EH&S and Sustainability at Siemens Corporation US in Corporate Technology .
In the early stages of her career, Nuray worked in food and pharmaceutical packaging manufacturing industry as QA manager for 5 years. Then she worked as an external auditor and consultant in Bureau Veritas for 2 years. During this period, she became ISO 9001, ISO 4001, OHSAS 18001 and ISO 22000 Lead Auditor and ISO 9001 Lead auditor trainer registered in IRCA. She audited over 200 hundred companies of BRC, GMP, HACCP and company specific management systems. After extensive process and management systems experience, Nuray joined Siemens Turkey Healthcare in 2006 as Change Manager. She led Siemens Healthcare in winning EFQM Business Excellence Award in 2007.
Following that, she was promoted as Siemens Turkey Head of Business Excellence and worked on all sectors and various countries (e.g. Israel, Austria and Central Eastern Europe countries). She established Lean Six Sigma model in Siemens Turkey and acted as key expert and ambassador in CEE and Eastern Mediterranean Clusters. Nuray also executed Project Management Coordinator role for Eastern Mediterranean Cluster.
In 2013, Nuray was transferred to Siemens US Corporate Technology and Research organization at Princeton to lead a big change management and organizational transformation program. End of 2013, she promoted to the Global Process and Quality Manager role at Siemens AG (Headquarters) and got selected “Corporate Core Digitalization and Automation Leadership Team”. Currently, Nuray is responsible for process excellence and quality management for the Digitalization and Automation unit in regions Germany, US, Austria, China, India and Russia. Nuray has B.S. degree in Food Engineering from Middle East Technical University in Turkey and MBA from New York University Stern School of Business.
José Pires serves as the Global Excellence & Innovation (E&I) Leader for Andeavor Corporation, where he oversees the global identification, prioritization and execution of mission critical business improvements and innovations that add value to the company, business partners and external clients in multiple markets.
Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé) and infrastructure (Black & Veatch) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.
Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.
He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.
Ricardo Estok, has over 20 years of experience driving sustainable Operations, Commercial and Business Excellence Transformations
He has multicultural and functional experience at global companies in the US and LA, including Johnson Controls, S.C. Johnson, Abbott and Pepsi.
He holds a master’s of science in business from the University of Miami; a bachelor’s of science in industrial engineering, and he is master black belt.
He speaks English, Hungarian and Spanish
Currently, his role is as the Enterprise Principle Leader, Global Manufacturing Operations & Council at Johnson Controls Inc.
Ricardo moved to Wisconsin, USA, with his wife, 10 years ago.
Jeff Hastie is the Global Director – Lean Enterprise at Bose Corporation. His responsibilities include leading Lean and Six Sigma programs in Manufacturing and Global Supply Chain, Sales and Marketing, Product Development, Research and Corporate Administration including IS, HR, Finance and Legal.
Jeff started his career at Bose in 2001 as a senior Quality Engineer and Six Sigma Black Belt. He worked with Finance to quantify the cost of poor quality and over the next 4 years he led improvement Teams across Manufacturing to bring more value to the company. In 2005, he initiated and led the formal deployment of Lean Six Sigma at Bose Corporation. In 2007, Jeff developed and implemented a strategy to pilot and then expand the Bose Production System (the Toyota Production System) across Bose Manufacturing Plants and Distribution Centers. Today Lean Enterprise is a strategic imperative enabling the success of Bose Corporation business improvement strategies worldwide.
Prior to Bose, Jeff was employed at Wyman-Gordon Company, producers of technically advanced structural and engine components for the Aerospace Industry. During his 18 years at Wyman-Gordon, he held a variety of leadership roles in Industrial Engineering, Manufacturing Operations, Quality Assurance and Continuous Improvement.
Jeff has over 35 years of manufacturing and Continuous Improvement experience in the Wood Products, Metal Working, Aerospace Forging and Consumer Electronics Industries. He has spent the last 19 years dedicated to leading Lean & Six Sigma programs to accelerate business value.
Jeff hold a Bachelor of Science Degree in Wood Products Engineering from the State University of New York and a Bachelor of Arts Degree in Business Administration from Syracuse University. He is a Certified Lean Six Sigma Master Black Belt.
On July 14th, 2014, Al Faber was named President and CEO of the Baldrige Foundation.
The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world.
Prior to joining the Foundation, Al served as President & CEO of The Partnership for Excellence (TPE), the premier Baldrige-based state program for the promotion of performance excellence in all sectors of the economy. TPE is a volunteer-driven, 501(c)3 non-profit member organization headquartered in Columbus, Ohio, promoting the interests of performance excellence throughout Ohio, Indiana, and West Virginia. TPE has served more than 324 organizations that represent more than 1.7 million jobs at 1,769 work locations with revenues in excess of $139.2 billion dollars and more than 226.4 million customers. TPE Examiners have donated more than $34.6 million dollars in services to these high-performing organizations.
Prior to that, Al served in federal & state government culminating in executive positions and leading more than 11,500 employees, with 65 major facilities, a 250 million dollar operating budget and real property exceeding 2.1 billion dollars. He has provided executive leadership, establishing policies, priorities and oversight of federal budgets, operations and training, personnel, logistical operations and infrastructure management to include numerous construction programs. He is driven to create winning organizational results with a deep sense of commitment to public service.
Senior Leader, Self motivated, Multi-talented, Experienced process change agent.
Very innovative and excellent problem resolution skills.
Effective C-Suite Communicator.
Refined over experience in numerous industries.
Business Process Improvement Focus:
- Executing (VICI) Vertically Integrated Continuous Improvement methodologies by applying the appropriate tools to gather, measure and analyze project data.
- Responsible for educating and threading the VICI methodologies throughout organizations.
- Intensive quality control experience, business process design, operations management, waste elimination, product quality and service delivery, increasing growth to enhance the client experience and improve the bottom line.
- A C Suite translator that can filter the "Time=Money=Time" dialogue in to High Potential Value Added Solutions that drive innovative change and business process excellence.
A breadth of experience in many aspects of business transformation, ranging from bottom up to the top down deployment of Continuous Improvement methodologies. Experiences that infuse Operations (Technical and General), Sales, Marketing, and Leadership to benefit organizations and delight customers.
Specialties: Certified Executive Master Black Belt, Certified Six Sigma Black Belt, Extensive Financial Services, Banking, Series 7, Series 63, TX General Life and Health
Lisa Norcross is SVP and Head of the Center of Operational Excellence for E.ON, based in Essen, Germany. Lisa is a Mechanical Engineer who has been working in operations and operational performance improvement for over 20 years across several different industries. She started her career as a Graduate Engineer at Ford Motor Company, and after completing a post-graduate qualification in Manufacturing Management, moved into the Management Consulting world, working as an Operations Expert for McKinsey and Company.
Between McKinsey and E.ON, she was head of Operational Excellence for Europe and China for an aluminium manufacturer.
Morphis is an internationally experienced Operational Excellence and Business Transformation Director with engagements delivered in Mexico, UK, Spain, Italy, Portugal, Greece, Egypt, Turkey and Nigeria. His expertise covers areas such as Six Sigma, Lean Management, Change Management, Project Management and Business Model consulting, primarily in the Financial Services sector.
Over the last 15 years, Morphis has consulted companies of different levels of maturity in terms of operational excellence skillset and practices. Depending on strategic priorities, deliverables would aim to strengthen profitability, increase customer satisfaction and / or impact organizational culture. Examples include: turnaround plan for P&C Insurance, integration of newly acquired companies, end-to-end transformation of Motor Claims model, Six Sigma and Lean Management deployments, Program Management Office set up, etc.
Academic background includes a BA Economics (1st Class), an MSc Economics and Finance, an MSc Operational Research (Distinction), and more recently a PhD in Management Science studying the effects of Lean Six Sigma deployment on Organizational Learning and Knowledge Creation within Financial Services.
Peter Evans was born in 1955. He joined the LEGO in February 2016.
The early part of his career was in Finance in various industries, including Defence, Financial Services and Telecommunications. Peter worked for General Electric throughout the 90’s including spells in
Manchester, Brussels, Shannon (Eire) and Connecticut.
From 2000 to 2013 he worked in Telecoms in the UK, first with Vodafone, then Cable & Wireless, before finally leading Operational Excellence for Virgin Media. From 2013 to 2015 Peter led Process Excellence in Northern Europe for Maersk Line, based in Copenhagen.
Since February 2016 Peter has been Director of LCI (LEGO Continuous Improvement) at LEGO with
specific responsibility for Business Service Operations and is actively involved in establishing a
Global Business Services Organisation for Finance.
Shirley is Director of Launch Excellence Operations at AstraZeneca, the 7th largest Pharmaceutical company in the world. With a storied background from Wall Street - to Small Business - to Big Pharma, Shirley is dedicated to ensuring the patient’s customer experience and expectations are met with excellence by applying a ‘systems thinking’ operational strategy to complex global initiatives. Through quiet and compelling alliances, Shirley stirs up organizational complacency to support the best ideas, provide the largest ROI, and foster more flexibility to the AZ global market businesses.
Ted Iverson is a Lean Expert with McKinsey & Company, in Seattle, Washington. He has a wide range of operational excellence and Lean transformation experience beginning in the late 80’s, as an internal business transformation leader first in aerospace, followed by medical equipment, and later farm equipment and food processing. He now assists large organizations to develop meaningful change and multi-generational improvement trends within multiple industries. His past clients include Shingo Prize recipients and other industry leaders.
Ted holds a B.S. in Manufacturing Engineering from Weber State University in Ogden, Utah USA. He served a Baldrige examiner previously and for the past 23 years as an examiner for the Shingo Prize. He resides in eastern Oregon.
Fabio is the head of Business Process Excellence at Boehringer-Ingelheim Animal Health Business Unit – St. Joseph, and is a certified Master Black Belt.
His successes also include, Merck Co. Inc., Ford Motor Company, First National Bank, and many others.
With over two decades of experience in continuous improvement implementation in more than five industries his view is radically different. Fabio helps organizations see employees as a gold mine of ideas to help improve and transform the business, establishing sustainable systems to empower employees at all levels to drive continuous improvement.
Kaare Michelsen is an Electrical Engineer in Denmark. After 10 years in Electronic development and Project management, he transitioned into Quality assurance and Six-Sigma thru the influence of the Six-Sigma culture in Motorolas Personal Mobile Radio (PMR) business.
Over the last 10 years He have held various leadership positions with large international companies, focusing on every part of the value chain from design and production thru customer handover and service delivery.
His international experience has been honed by working and living with his family in both the US and in Germany.
Harold is the System Director of Performance Improvement, and is responsible for the approach, structure, and standards that support PeaceHealth’s operational improvements. He leads a team of community-located improvement resources who support improvements in access, throughput, reliability, cost, and efficiency across the organization’s 3 states, 10 hospitals, 70 clinics, 900 providers and 16,000 caregivers.
Harold is a professional electrical engineer and his initial exposure to work improvement was in various positions with an electrical equipment manufacturer. In increasingly responsible roles, he implemented just-in-time manufacturing, discrete-event-simulation production planning, and designed a greenfield Lean facility with a process-oriented organizational model. In addition to managing operations, he was also responsible for information technology, which included early adoption of PC networks, automated software design systems, and an integrated design and enterprise-resource-planning system.
Since joining PeaceHealth in 2004, Harold has contributed to a numerous improvement initiatives including: clinical workflow designs, pharmacy redesign and reliability, ED safety and throughput, physician practice redesign, continuous improvement training, and facility design. He introduced queuing theory, software modeling and simulation, and developed those into a Management Engineering team. In PeaceHealth’s transition from a holding to operating company, he led the transition to a single improvement vision, strategy, and structure. Recently, he directed a three-year system-wide deployment of a Lean Daily Management System, which now involves approximately 400 units and 14,000 caregivers.
Anu George is Chief Quality Officer for Morningstar. She is responsible for providing strategic direction to Morningstar’s operational excellence & continuous improvement initiatives. She works at the intersection of operational excellence, human behavior & technology. Anu is an avid reader, and has an eclectic choice of the books she reads. She enjoys learning and experimenting with new thoughts in the world of change management, organizational behavior, operational excellence, LEAN & Agile.
Anu has more than 20 years of experience in operations management and Lean Six Sigma. Before joining Morningstar in 2010, she had worked for Unilever and GE. She is a frequent speaker on topics including business process excellence and leadership.
Anu holds a bachelor’s degree in economics and accounting and a master’s degree in business administration, with a specialization in marketing, from the University of Mumbai.
Joseph D. Vacca is currently the Head of Operational Excellence for CIGNA HealthSpring. Vacca has over 20 years of leadership experience in Finance and Operations with an emphasis on Continuous Improvement and Enterprise Efficiency. He has worked across Insurance, Financial Services and HealthCare industries at companies including General Electric, MassMutual, Aetna and CIGNA. Vacca has been a practicing Six Sigma Black Belt since 2004, with ASQ certifications for Black Belt (CSSBB) and Lean (LSC).
He has a bachelor's degree in Economics & Psychology from St. Lawrence University, and an MBA from Rensselaer's Lally School of Management. Vacca is also a graduate of the GE Financial Management Program and CIGNA's Financial Development Program, which he then directed upon graduation. Vacca lives in Connecticut with his wife and two daughters, and enjoys outdoor sports and wellness activities such as hiking, running, and biking in his free time.
John King is a Continuous Improvement Chief Engineer for Northrop Grumman Corporation where he is responsible for Implementation of large scale transformational improvement projects and training of Continuous Improvement Techniques including Lean and 6 Sigma processes.
John is an industry veteran with over 25 years of experience in Manufacturing, Operations, Supply Chain, and Quality management in a number of industries including consumer products, automobiles, aerospace, communications, and capital equipment manufacturing. Much of this experience has been in the areas of cost reduction and process improvement. John has made several presentations of the results of his work in Process Improvement and Lead Time Management at regional, national, and International conferences.
John is a 6 Sigma Master Black Belt, a licensed Professional Engineer, and he serves on the Board of Directors of the Maryland World Class Consortia. He is also a graduate of Georgia Tech (Bachelors and Masters Degrees in Mechanical Engineering) and Loyola University of Maryland (MBA).
Dr. Cynthia J. Young, DBA, PMP, LSS MBB, is a retired U.S. Navy Surface Warfare Officer with 23 years of service and is a Program Manager for Fleet and TYCOM Enterprise Support and member of the Strategic Solutions Center within McKean Defense.
She is also an Adjunct Professor in Business Administration at Stratford University at the Virginia Beach, VA campus, primarily teaching project management in the Executive Masters of Business Administration (EMBA) program. She is a past-Chair of ASQ Tidewater, Section 1128. She has also held positions on Section 1128's Section Leadership Committee as the Secretary and Vice Chair.
Cindy earned a Doctorate of Business Administration in Project Management from Walden University, two MBAs, one in E-Commerce and one in Advanced Management Studies from Trident University, and a Bachelor of Arts in English Language and Literature from University of Maryland, College Park. She is also the author of The Refractive Thinker(r): Vol XI: Women in Leadership, Chapter 3: Using Leadership to Improve Firm Performance through Knowledge Management. When she is not presenting or working, she and her husband raise funds and participate in half marathons with Team in Training to support the Leukemia and Lymphoma Society.
Michael Wilson is the Head of Business Assurance & Improvement at BAE Systems Australia, Australia’s largest and most versatile defence and security company.
In his pan-Australia role at BAE Systems he has brought the company’s value of trusted, innovative and bold to life – leading transformational changes to the behaviours and culture of the 3300 strong workforce spread across 25 locations. Always challenging the status quo and seeking out challenges, he uses his passion, energy and authenticity to influence how others think and behave. He has a flair for story-telling and has an ability to connect people to real-life scenarios using imagery, vocal tone and gestures.
Masterful in Lean, Six Sigma, Business Excellence and Change, he focus on the problem or challenge at hand and through both strategic and pragmatic lenses, carefully guides the selection of the most appropriate tools or methods to achieve the desired improvements. He recognises that no matter how convincing the theory is in practice, in practice it will fail if it doesn’t fit with the culture, strategy and organic nature of an organisation.
He has over 25 year’s experience in innovation, improvement and change management - spanning Australia, USA, UK, Ecuador, Israel and six South East Asian countries.
Michael also leads BAE Systems Australia “Chairman’s Awards” program which is the highest level of recognition within the company – judging where teams have exceeded customer expectations, innovated for success and embraced responsible business conduct.
Kevin Goldsmith oversees the development and IT teams at Avvo. Prior to joining Avvo, Kevin was the VP of Engineering at Spotify, the popular digital music service, where he led a team of 175 engineers for the company’s mobile, desktop and web platforms. He also served as the Director of Engineering for Adobe Systems for nearly a decade. Kevin has been an industry forerunner in the areas of GPGPU for commercial applications, leading development teams for both Adobe and Microsoft’s Virtual Worlds (later social computing).
Kevin speaks around the world, on topics ranging from product development to how culture affects work productivity and morale. He earned degrees in Applied Mathematics and Computer Science from Carnegie Mellon University.
Mustafa Abdulali is the Director of Lean Transformation at NCH in Naples, FL. Mustafa is focused on engineering a culture that embraces structured problem solving using tools and techniques from process improvement methodologies such as Lean and Six Sigma. He previously worked as the Director of Performance Improvement at Main Line Health in Philadelphia, PA and had spent over a decade in the Automotive and Aerospace industries where he held a variety of positions.
Mustafa has a Bachelors degree in Mechanical Engineering from the Georgia Institute of Technology, an MBA from the University of Florida and is an American Society of Quality Certified Lean Six Sigma Black Belt.
Kevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence.
As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.
Maria Thompson is a senior technology operations leader with international experience in innovation, change management, and organizational capability improvement. She facilitates teams to creatively solve problems to generate strategic patent portfolios and new product and service designs. She has introduced new processes, technology, and culture change to organizations, resulting in creativity, quality and productivity improvements. She’s an accomplished innovator and patent-holder skilled at fostering alliances with senior management, strategy, legal, research, marketing, engineering & services personnel. She’s successfully improved the innovation capability of organizations ranging from five to 5000 staff across AT&T Bell Laboratories, Motorola and now Illinois Tool Works, Inc. (ITW).
Since early 2014, Maria partners with ITW business innovation leadership in a Senior Director role to accelerate organic growth with a global innovation process framework. In addition to harmonizing business stage gate processes with the Innovation Framework for continuous improvement, she facilitates innovation tool workshops, expedites cross-Segment communications and creative problem solving, and enables best innovation practice sharing with an annual global Innovation Summit. Workshop topics include: Facilitating Small Teams, Customer Interviewing, Value Proposition derivation, Go To Market Strategy and Planning, and Structured Brainstorming.
She holds an M.S. in Math and Computer Science from the University of Waterloo, and B.S. Computer Science with a Statistics minor from Iowa State University.
Loren is the Director of the Lean Management Office at State Street Corporation.
He has worked in the Lean Management Office (LMO) for the last 8 years and has led the team for the last 4 years. Prior to that, he worked in a number of leadership roles in financial services; spending most of his time in Client Service and Relationship Management as well as Operations Management. It was during that time that he was involved in many client and internal initiatives which introduced him to process improvement methodologies and project management and laid the foundation for a career in operational excellence.
State Street is the second oldest financial institution in the United States providing investment management, research and trading, investment servicing and data analytics solutions to institutional clients. The company operates in 100 geographic markets worldwide and has over $30 trillion of assets under custody and administration and over $2.5 trillion under management.
State Street’s LMO exists to build a sustainable culture of problem solving, innovation and process improvement that enhances the customers’ experience, empowers employees and creates shareholder value. To accomplish this mission, the LMO has developed a strategy and approach to embed continuous improvement and innovation into the culture of State Street that will enable the Lean Management System to be part of their DNA and the way that they work.
Jeff Porada is the Operational Excellence Manager at Jabil. Jeff manages the lean deployment, plus expanding the exposure and responsibility of Jabil's Quality Systems deployment and Industrial Engineering.
He is responsible for the strategically-driven transformation efforts of Jabil’s Corporate Functions and Capabilities, including: Information Technology, Human Resources, Finance, Legal, Supply Chain Management, and Engineering Technology Services. Jeff has 20 years of professional experience of working in various industries with the ability to successfully influence and positively impact a culture at all levels of an organization to embrace a philosophy of continual improvement. Jeff has a demonstrated track record of driving business transformations resulting in significant financial savings and operational performance.
Prior to joining Jabil in 2012, Jeff was the Vice President for Operational Quality & Training for Wyndham Consumer Finance. He was responsible to develop and deploy the strategic direction of the process excellence methodology, quality assurance processes, and the career development of internal associates.
Years before joining Wyndham Worldwide, Jeff worked for HSBC Mortgage Services, ICI-Paints, Solectron Technologies, and Automata International. He is a certified Lean Six Sigma Master Black Belt and is an active volunteered leader with American Society for Quality’s International Team Excellence Awards.
Jeff graduated from Ohio University in 1996 with a Bachelor of Science Degree from the School of Engineering and Technology. He has lived in Tampa, Florida for 13 years with his two teenage children. In his spare time, Jeff enjoys riding his jet ski, traveling, and playing organized ice hockey.
I bring to my role 20 years of experience in business improvement, training, development and coaching. My expertise lies in coaching people to explore different approaches to improve their business processes, how they work as a part of a team, how they lead a team to transform their processes to meet the rapidly changing needs of the business. I help people to develop an effective approach and to challenge what is possible.
Prior to joining Smiths, I worked for four years at Cummins, a manufacturer of Engines, leading the Operations Excellence within the Components Business Segment.
I seek to continually develop myself, this extends to a passion to develop others. Helping organisations build a learner mentality. Encouraging people to think of themselves as professional learners and as more than just their job title. Use coaching, mentoring, classroom, books, coursework, and stretch assignments to promote and reinforce learning and development to help take themselves and the organisation they are a part of to the next stage of their journey.
Beginning in 2005, Norbert has implemented a principles-based lean product development process at the three global innovation centers of The Goodyear Tire & Rubber Company. For nearly a decade he has been Goodyear’s lean champion in research and development.
Norbert, born and raised in Luxembourg, has a Master’s degree in Chemistry from the Universitaet des Saarlandes, Saarbruecken, Germany, and has worked most of the disciplines in the Goodyear innovation centers in Luxembourg and Akron.
Norbert recently published his first book “Lean-driven Innovation,” and he has spoken at many conferences in the USA and other countries
Phil’s career is steeped in thirty years’ worth of business leadership and manufacturing expertise. Phil has successfully worked with and led several business units within Milliken & Company to profitable growth and financial sustainability. Prior to his business leadership roles, Phil led the implementation of Milliken Performance System for the Performance Products Division and served as Director of Cost Improvement, where he was responsible for strategic cost reduction efforts.
Phil has also spent time as the Pursuit of Excellence Director responsible for integrating customer needs (and wants) with manufacturing and business capability. Early in his career, Phil worked in four different manufacturing locations, holding multiple positions ranging from quality to cost. Phil credits this early diversity in job responsibility and scope as the beginning of his in-depth knowledge of continuous improvement; his appreciation for sustainable, empowered safety processes and systems; and his understanding of the critical nature of establishing the right financial metrics to drive the right behavior.
Phil holds a degree in Industrial Engineering from Clemson University and a Master of Business Administration degree from Wake Forest University.
Sherryl Schown has more than 18 years of IT experience in all areas of information technology process and project management, coaching, mentoring, storage, networking, hardware, software and desktop support. She is excited to share her knowledge and tips at the BTOES event. She has worked for several industry leading companies in healthcare, public sector (Federal, State and City/County) and consulting/contracting services as a Business Analyst Team Leader, Project Manager, Product Owner and currently a Governance and Process Manager.
She currently is the Enterprise PMO Governance and Process Manager for a large healthcare company where she manages project, program and portfolio governance and process improvements. In this role, she is responsible for leading and ensuring compliance with reporting, standardization and project framework. This includes coaching and mentoring project managers and facilitating training sessions on managing projects and bringing them back into alignment. Her most challenging roles include governance for divestiture and merger and acquisitions programs.
She is familiar with Agile, Waterfall and hybrid project management approaches. She led several scrum teams in ensuring the product and feature improvements were in support of the company’s mission and vision. She develops onboarding techniques for the PMO, served on software change management boards, onboarding team and product management leadership boards and helping teams to manage their releases and product forecasts.
Eric Wenke is an accomplished senior executive offering extensive documented success driving profitable, strategic business growth for companies of all sizes. Across two decades of Executive Management experience, he has successfully managed strategy projects for Fortune 500 companies, co-founded and built an Internet Telephony venture from a standing start to multi-million dollar annual sales and profitability, and both designed and led initiatives to turn-around Telefonica USA (North American division of $90B Spanish Multinational).
Currently, Eric serves as Corporate Vice President, Enterprise Transformation for Baptist Health South Florida, providing leadership and direction for all aspects of business transformation including organizational design, process reengineering, change management and implementation strategy. With a large mandate to reduce annual expenses by hundreds of millions of dollars and best prepare the organization to transition from volume to value based incentive models, Eric collaboratively coordinates across multiple corporate administrative departments, inpatient and outpatient clinical operations, and external consulting resources. For successes in his current role and previous initiatives, Eric has been featured in local and national media, including print, radio and television, as well as presenting at national conferences.
Prior to Baptist Health, Eric managed Strategic Planning and Business Development for Telefonica USA and played a key role in leading the turnaround of the company with operating units faltering under negative EBITDA, out-of-date service offerings, and rapidly diminishing competitive advantage. His responsibilities included developing the company vision and plans for USA business units, and overseeing new product development and strategic partnership initiatives. He championed a strategy that moved core network offerings to Value-Added Services (VAS), rescued an at-risk $40 million business unit under threat by a dominant competitor, and originated a unique “ON TIME” program that improved monthly performance tracking and average project implementation timelines. For his work, Eric was voted the “Most Influential Director” in North America by the company.
Prior to Telefonica USA, Eric co-founded and built an Internet Telephony venture, launching 8+ Telephony services and consistently growing sales to achieve profitability. As Chief Operating Officer, he raised Angel and VC funding, managed development and sales teams, brought new technology platforms to market, and ultimately built a global, commercial customer base ranging from SMEs to divisions of Global 500s before exiting in 2004. Today, the company continues to grow and Eric remains on the Board of Directors, providing guidance on new growth and acquisition opportunities. Eric is an alumnus of the University of Pennsylvania, graduating cum laude with a degree in Neuroscience, and holds an MBA from the Kellogg School of Management. He is committed to community involvement and contributes time and energy as a Board Member to several charitable and local community organizations.
Iassen Deenitchin is Head of Global Process Management at ING. He joined the global banking group in 2016, with the aim to support the execution of the Accelerate Think Forward strategy through a common process management and improvement practice centred around the customer. Prior to that, Iassen was Head of Lean and Process Management at Raiffeisenbank International and an Associate Principal at McKinsey & Company. He holds an MSc in Financial Economics from the Norwegian School of Management and an MBA from the Kellogg School of Management, Northwestern University.
Brett Addis is the Global Vice President, HR Strategy & Transformation with SAP SuccessFactors. Brett’s global team proactively partners with customers to deliver strategic engagements to guide them through their transformation journey.
During his 20 + year tenure he worked across many of the HR disciplines as a practitioner and consultant. Before to joining SAP, Brett spent 12 years in management consultant. He initiated his consulting career at Korn/Ferry where he held the position of managing consultant. He then joined Appirio / Knowledge Infusion as a Human Capital Management Practice Leader. Throughout his consulting career he has had the opportunity to partner with many global organizations to guide them through their HR transformation. Brett also spent his first 10 years in corporate HR holding the executive positions of Vice President of Human Resources and Talent Acquisition at Washington Mutual Bank. Throughout his HR career he has had the opportunity to partner with many global organizations through their HR transformation.
Brett is an active thought leader and frequently authors blogs, whitepapers, and participates as a key note speaker for many global events.
Dariusz Mydlarz, M.D., M.P.H. is a medical director at the Office of the Chief Medical Officer, Humana, Inc. He has diverse professional experience that encompasses both military and civilian settings, including clinical and executive management in preventive and occupational medicine, population health, health care analytics and health systems.
Prior to joining Humana, Dr. Mydlarz served as a lieutenant colonel in the U.S. Army. He directed Army National Guard preventive and occupational medicine programs for 54 states and territories at the National Guard Bureau/Pentagon in Washington, D.C. In addition to his military experience, Dr. Mydlarz also served as a medical director in various primary care settings, where he focused on patient engagement, value-based primary care delivery, continuous clinical quality improvement and chronic disease management programs.
Dr. Mydlarz is board-certified in both preventive and occupational and environmental medicine. He earned his medical degree from the University of Rochester School of Medicine, completed preventive medicine training at Walter Reed Army Institute of Research in Washington, D.C., and completed his occupational and environmental medicine training, as well as an M.P.H. at Johns Hopkins University.
Anish Sharan is an operational excellence expert with over fifteen years of experience in deploying global business transformation programs and strategies across Fortune 500 organizations that have delivered over $50MM in hard financial benefits.
As a business improvement director at CME group, Anish is currently leading the charge to deploy robotization at CME group. A coach, trainer, servant leader, and a mentor, Anish enjoys learning lean thinking and discussing the limitless possibilities of intelligent automation.
Anish holds an MBA from the University of Chicago and holds his Master Black
After graduated from U.C. Berkeley (BA), and Cornell(MBA), Dwight managed investment risk as a consultant in venture capital, market risk in portfolio management and cash flow risk in corporate finance. As a Dodd Frank expert, Dwight pivoted to managing operations risk at GE Capital, co-implementing the enterprise risk management platform. Dwight went on to serve as Vice President of Markets Risk and Controls at Barclays. Dwight is now playing a senior role in positioning and transforming Dun and Bradstreet into a next generation customer centric organization.
Tejas Vashi is an advocate for learning and its critical impact on business transformation. In his role as senior director of product strategy and marketing at Learning@Cisco, he is responsible for defining the education strategy, driving business innovation and establishing strategic industry partnerships.
A technology industry and Cisco veteran, he has seen firsthand the effect that technology can have in driving business growth and is considered a thought leader in learning as it applies to business transformation. He believes education is essential to activate new technologies, and has devoted his career to redefining talent enablement for today’s digitized world.
Prior to joining Cisco, Tejas gained broad experience in industry. He worked in design, testing, and quality engineering capacities, directed manufacturing projects and led product marketing efforts. Throughout his career, he’s demonstrated an entrepreneurial spirit and a passion for leading business growth and inspiring innovation. In his time at Cabletron Systems, a networking provider, he demonstrated this spirit by expanding the company’s footprint into Asia-Pacific. At Cisco, he helped integrate optical technologies into high-speed data networks to create a new line of business for the company.
Tejas holds a Bachelor of Science in Electrical Engineering from Drexel University and a Master of Business Administration from Temple University, in Philadelphia, PA.
Tray Cockerell is a senior executive, working for the Chief Executive Officer of Humana Inc. where he is part of the Management Team. Mr. Cockerell translates strategy into action, working with operational and functional leaders to focus the efforts of the CEO on the most critical operational and strategic priorities.
During his sixteen-year career at Humana, Mr. Cockerell has been responsible for leading Employee Relations, Associate Communications, and Human Resources Business Leadership. He functioned as Chief of Staff for Marketing and Innovation before moving into a broad-based project leadership role, working for the Chief Operating Officer. In this capacity, Mr. Cockerell led work ranging from operational and human capital integration efforts to leading practices for worksite employee health programs and primary care operations development.
Most recently, Mr. Cockerell led strategy and operations for Humana’s Bold Goal initiative: “to improve the health of the communities we serve 20% by 2020 by making it easy for people to achieve their best health.” Mr. Cockerell worked to bring market-based Humana assets, community partners, and clinical leadership into a more cohesive whole, delivering an integrated care model to consumers that improves population health.
Prior to joining Humana, Mr. Cockerell spent about a dozen years in operational and corporate leadership with Colgate-Palmolive.
When not working, Mr. Cockerell devotes time to community as a Board Member for the Greater Louisville Association of YMCAs, where he currently serves as the Annual Campaign Chair, and as an Advisory Council member of the Young Professionals Association of Louisville (YPAL).
Elli Hurst is responsible for the strategy and development of Cognitive Enterprise Automation with a particular focus on automation for application management.
Elli's experience includes over 20 years in leadership roles within IBM in the application development management and innovation space, including deep expertise in global delivery models.
Damon Werner is Vice President, Business Optimization & Six Sigma, leading the Enterprise Six Sigma program in oversight and delivery of methodology, training and certification company wide. He collaborates and coordinates organization wide planning, budgeting, forecasting, and senior leadership team initiatives for Six Sigma at McKesson. Damon also has oversight for the Corporate Functions Six Sigma team and recently took on accountability for the Procurement Analytics, PMO, Supplier Diversity, Communications and Chief of Staff function.
With over 15 years’ experience in leading and managing process improvement, Damon delivers the technical knowledge, expertise and a thorough understanding of the methodologies that successfully transform businesses. Based in Alpharetta, GA., Damon is a certified Master Black Belt (MBB), Black Belt (BB) and Green Belt (GB). Damon joined McKesson in 2009 as Director, Business Process, where he planned and executed the rollout of process improvement programs in select MTS business units. Previous to McKesson, Damon managed process improvement and business transformation programs at General Electric, Microsoft and Lexis Nexis.
Damon Werner lives in Roswell, GA with his wife Suzanne who is a teacher for the Cobb County School District. They have two daughters, Courtney, a Junior at Duke University, and Kaitlyn, a Freshman at the University of Georgia. They have been in Georgia since being relocated here from Virginia for work in 2002. Damon is originally from Southern California where he was born and raised.
Damon earned a Master of Business Administration from the University of Southern California concentrated in Finance and Information Systems and a Bachelor of Business Administration from the University of San Diego where he was a member of the Mens Division I Soccer Team.
Elaine Richardson is a Senior Advisor in Corporate Strategy at Export Development Canada (EDC). EDC is Canada’s export credit agency providing financial and knowledge services to support Canadian companies to go, grow, and succeed internationally. Elaine is a certified Lean Six Sigma Blackbelt who applies lean thinking to influence the organization’s senior leadership team in applying lean principles to organizational processes, structures, and individual behaviour. Since taking the position in Corporate Strategy, Elaine has worked with senior leadership in re-defining the organization’s strategic direction and guiding the adjustments of enterprise management systems to support strategy deployment and execution. These systems have been essential in helping align EDC functions to ignite growth in the number of companies the organization serves.
In her previous role as a Senior Advisor in Operational Excellence, Elaine was critical to set-up a top-down coaching program to drive lean principles throughout the organization focused on providing individual and team support for senior management. Elaine is able to leverage both technical lean expertise as well as behavioral coaching techniques to help senior management create the climate for innovative change within the organization. Through this experience, Elaine and the organization have learned the power of full-team Executive engagement in helping instill a lean culture that is ready to take on new challenges.
Elaine holds a Masters in Business Operational Excellence from Ohio State and Bachelor of Commerce from Queen’s University.
Working in the consumer products industry throughout his entire career, Don brings more than 25 years of experience in holding management positions in the areas of field sales, customer marketing, account management and business development.
- Strategic Business Plan Development and Execution
- Trade Promotion Management and Optimization
- Data Management / Analysis
- New Product Development and Launch Execution
- P&L Management
Don has extensive account management and team leadership experience through his responsibilities for number of large consumer product (CP) and distribution companies—P&G, Pepsi-Cola Company, Tree of Life. His experience includes conducting CP business throughout the entire value-chain, across multiple mass retail channels, across multiple product categories and using all distribution systems.
Randy Clark is PowerSteering’s Director of Six Sigma, a Black-belt trained member of the American Society of Quality, and a three-year examiner for the Malcolm Baldridge National Quality Award.
Dr. Trent Kaufman is the Chief Executive Officer of the Cicero Group (www.cicerogroup.com).In 2006, he sold to Cicero the education transformation firm he had founded five years earlier.
Today, that company, Education Direction (www.eddirection.com), is a wholly-owned subsidiary of Cicero and works with over one thousand schools around the world to measurably improve student learning.Dr. Kaufman is respected globally for developing sophisticated systems to enable the use ofperformance data to maximize individual and team performance at organizations of variedpurpose and form. He is a leading author of two best-selling books regarding organizational transformation.
Prior to becoming a leader in organizational design and transformation, Dr. Kaufman’s first“career” was in public education. He began as a social studies teacher in Washington D.C.before becoming a high school principal in the Bay Area of California.Dr. Kaufman received a bachelor’s degree in Social Science, with an emphasis in Economics,from Brigham Young University. He earned a master’s degree in Education and Leadership from the University of California, Berkeley. Trent earned a master’s degree in Policy Managementand a doctorate in Performance Management from Harvard University.Dr. Kaufman’s public service includes volunteer leadership positions with the Boy Scouts of America, church service, and advisory board roles with the Nike Innovation Fund, StrayerUniversity, and High School Futures.
Reed Deshler is an organization catalyst. He works with executive teams and human resources teams to define winning strategies, align organization and business models for success and mobilize employees and stakeholders in the desired direction. As a change leader, organization design expert and principal of the management consultancy AlignOrg Solutions, Reed brings multidimensional business models to life for Fortune 500 companies, middle market businesses and nonprofits so they can align strategy with operational reality.
Reed is coauthor of Mastering the Cube: Overcoming Stumbling Blocks and Building an Organization that Works, a guidebook that Clayton M. Christensen, professor at the Harvard Business School calls, “a great step-by-step manual on defining and changing the design of your company.”
Reed has guided numerous Fortune 500 companies — including Tyco, 3M, Abbott Laboratories, Hertz, Cummins, Cisco, and USAA — as well as middle market businesses and nonprofits through change successfully.
Randy Shumway founded the Cicero Group (www.cicerogroup.com) in 2001 with four people working out of abasement. At the beginning of 2017, when Randy stepped down as CEO, Cicero had grown to over 350 professionals with offices crossing the United States. In 2016, Randy was awarded Utah’s Lifetime Achievement award and wasnamed CEO of the Year in recognition of his professional accomplishments.
Randy’s vision in founding Cicero was to deliver more than mere strategic recommendations to organizations but to actually roll-up his sleeves and help organizations effectively execute the ideas.
During his more than 16 years at Cicero, Randy has led multiple transformation and change managementengagements for Fortune 1000 clients in such sectors as High Tech, Telecommunications, Life Sciences,Manufacturing, Financial Services, Consumer Products and Education.Having stepped down as CEO, Randy currently leads the Change Management and Transformation practice at Cicero,as well as the firm’s private equity subsidiary.
Randy is on the corporate board of Snowhite and of Angoss Software (TSX: ANC). He serves on two state appointedboards – the state’s Economic Council and its Education Commission. Randy serves on multiple volunteer boards suchas Southern Utah University, Utah’s Employment Taskforce, Boy Scouts of America Great Salt Lake Council, and EducationFirst. He is a prolific author in the Deseret News and in Forbes regarding effective education and economicpublic policy.
Prior to starting Cicero, Randy was the Executive Vice President and Managing Partner at Answerthink. He started hiscareer at Bain & Company.
Randy obtained his MBA from Harvard Business School, graduating with highest academichonors (Baker Scholar).
Aaron Washburn is the Senior Director of Business Process Improvement at CME Group, overseeing the office of Business Process Improvement and is responsible for designing, leading and fostering a culture that embraces a continuous improvement mindset. He has over fifteen years of experience of driving operational effectiveness and improving the Customer Experience across various industries.
Aaron earned a MBA from the Kellstadt Graduate School of Business, DePaul University. He is a certified TQM instructor and a Lean Six Sigma Black Belt.
Kelly Moore is an Operational Excellence Lead at Syngenta LLC. A synthetic organic chemist by training, Kelly began leading a Syngenta-site Lean Manufacturing journey in 2007 and has been an active part of Syngenta’s enterprise continuous improvement transformation since. Kelly is well versed in traditional lean tools as well as TWI, Toyota Kata and A3 problem solving and works in both manufacturing and office processes. Kelly’s passion is coaching and catalyzing practitioners while developing a culture of continuous improvement which delivers a sustainable business value.
Paul Docherty started his career in Marconi, where he held a wide range of senior management roles covering manufacturing, IT, sales, product development, project management, Operational Excellence and corporate strategy as well as having P&L responsibility for the growth of a regional telecoms equipment business.
Passionate about helping organizations to execute more effectively, Paul's deep understanding of the challenges of establishing robust strategy execution disciplines comes from his experience coaching senior management teams in over 100 global organizations. He is a regular speaker at conferences and has delivered keynote presentations at annual Operational Excellence and Process Excellence summits and at the thought leader global annual Strategy Execution conferences. Regularly averaging over 500 registrants for each of his quarterly webinars on Strategy Execution Best Practices, Paul is the architect of the Strategy Execution Maturity Model which has been used by hundreds of global organizations to benchmark their strategy execution capabilities.
In addition to his role as a thought leader in the Strategy Execution space, Paul is also the founder and lead facilitator of the Strategy Execution Consortium – a group of 40+ Global 2000 companies that meet annually on both sides of the Atlantic to share and benchmark Strategy Execution Best Practices.
In 2001, Paul founded i-nexus with the goal of building SaaS software that could help organizations successfully manage the complexity involved in translating their vision into reality. This software is now the "de facto" standard for large enterprises when it comes to driving execution of their strategy. Paul holds an MEng. in Computer Systems and Software Engineering from the University of York and an MBA from the University of Warwick.
Brett has 15+ years of process improvement experience as a Black Belt, Master Black Belt and deployment leader. Currently he is responsible for the global deployment of Lean Six Sigma, corporate quality and operational excellence leadership development
Fernando is CEO at Stratence Partners, a global Consulting, Systems and Outsourcing well-known company, and has more than 25 years of experience helping the organizations, worldwide, optimizing Strategies, enhancing Commercial Effectiveness and implementing successfully Pricing Excellence.
Fernando is a recognized expert in producing tangible economic results through pragmatic “Short Term Solutions” and delivering long term vision as “Sustainable World Class Capabilities”.
Fernando is usual Chairman, VIP Workshop owner and Speaker at leading conferences, globally, and he is regularly editing expert articles and Whitepapers.
His professional career highlights include roles as CEO, CSO, VP, GM, Marketing, Sales, Operations, Program & Project Manager at leading companies such as Proudfoot (US), Matrix (UK), PwC (Spain), McKinsey (Portugal), IIC (Belgium) and IMP (France).
Fernando owns a DipHE in Industrial Engineering by the Science School of Cachan (Paris), a BScIT by the ESCP (Paris), a MBA by the EAP (Oxford), and he is finishing his Phd in Strategy & Organization at the Swiss Management Center (Zurich).
He speaks fluently French, English, Spanish, Portuguese, Galician and Catalan and enjoys international Projects to continuously improve his Italian, German and Chinese.
Kathy Bozimski serves as the Enterprise Process Manager at Allegis Group, a global leader in talent, staffing and recruitment services. She joined Allegis Group in 2002 and plays a key role in building a set of processes and workflows that allows Allegis Group to quickly streamline and automate complex processes as the enterprise moves from strategy to execution to transformation.
Kathy has over 20 years of experience working in the IT Staffing and Services industry with a focus on business consulting, business development, technology solution design and business process improvement and strategy. During her professional career, Kathy has advised clients on how to coordinate the behavior of people, systems and information in support of the business strategy. She has been a been a key contributor, over the years, in the planning and execution of acquisition activities as it relates to technology where she managed the scope of change associated with business process, risk management and change management and related IT systems. She is also credited with exploring new technology opportunities to better serve the business. She has successfully managed product design, development and implementation to ensure consistency that generates high quality and predictable results for customers, shareholders, business partners and employees.
Kathy has her Bachelor’s Degree in Psychology from John Carroll University and a Master’s Degree in Industrial and Organizational Psychology from the University of Baltimore.
Lawrence Cowan is a Partner at Cicero Group (www.cicerogroup.com) and leads Cicero’sAdvanced Analytics Practice. Lawrence has spent the last decade building Cicero's analytics practice and has experience using data to help Fortune 500 firms solve real business challengessuch as attrition, segmentation, sales prioritization, change management, pricing, business transformation, and customer satisfaction.
Lawrence is also the firm’s leader in predictive analytics and Big Data related engagements, applying Cicero’s deep expertise in strategy execution to ensure data delivers ROI. He partners with companies to help them shift from reactive to predictive analytics, allowing management to make better, faster decisions that move the business forward.
Lawrence is a frequent speaker and thought leader in the advanced analytics space, and hasserved as chairperson for the Data Analytics Leaders Event. His views and recommendations on Big Data and advanced analytics have been published in CIO Review and Predictive Analytics Times.
Lawrence earned a master’s degree in Predictive Analytics from Northwestern University, anMBA in Business Economics from Westminster College, and a bachelor’s degree in Communications from Brigham Young University.
Daniel Christinsen is an experienced Lean-Agile Development practitioner and coach who is currently the Lean-Agile Transformation Manager/Sensei for the Hard Disk Drive R&D Project Management Office at Western Digital. In his current role, Daniel is charged with driving and supporting Lean-Agile transformation efforts and projects at both at the business unit and enterprise levels. Prior to joining HGST/Western Digital in 2010, Daniel was with Watlow Electric Manufacturing where he was the program manager for new product development at Watlow’s Controls deivison in which he helped lead successful Lean-Agile product development and Lean Enterprise transformations.
Dr. Kirchmer is a visionary leader, thought leader and innovator in the field of Business Process Management (BPM), combining his broad practical business experience with his extensive academic research. He has added significant value to organizations of various sizes and industries in an international environment.
Most recently, Dr. Kirchmer co-founded BPM-D, a company focused on establishing and applying the BPM-Discipline for strategy execution in a digital world. BPM-D was named by CIO Review one of the 20 Enterprise Architecture solution providers to watch and by InsightsSuccess one of the 50 most valuable Tech Start-ups in the US. Before he was Accenture’s Managing Director & Global Lead for BPM and CEO of the Americas & Japan for IDS Scheer, best known for its ARIS software.
Dr. Kirchmer remains involved in academia as an affiliated faculty member at University of Pennsylvania, Widener University, Philadelphia University and guest professor at the Universidad de Chile. In 2004, he received a research and teaching fellowship from the Japan Society for the Promotion of Science. Dr. Kirchmer has published 6 books and over 120 articles.
Dr. Kirchmer holds a PhD in Information Systems from Saarbrucken University, Germany, a Master in Business Informatics from Karlsruhe Technical University, Germany, as well as a Master in Economics from Paris-IX-Dauphine University, France.
John joined Ellie Mae in 2017 as senior vice president and Chief Information Officer. In this role he is responsible for all aspects of the company’s internal information technology and systems, and partners with business units for the planning and implementation of enterprise IT systems to align with Ellie Mae’s technology vision and business strategy in support of business operations.John has over 20 years in the IT industry. Prior to joining the company, he was senior vice president of IT at Hitachi Data Systems, where he helped drive the transformation from a hardware-selling company to enable growth in cloud-based software and solutions. Before Hitachi Data Systems, John held roles at Symantec, JDS Uniphase, KPMG Consulting, and British Nuclear Fuels plc. John holds a BS in Information Systems from Staffordshire University in England.
For the past 3 years, Joel has run the OpusWorks Corporate Customer Council and served as a strategic advisor to the company. Previously, Joel served as the Executive responsible for AT&T’s Quality Management System Center for Excellence (QMS-COE) where he and his team delivered over $2B in financial benefits. The ultimate mission of his organization was to drive a deeper ‘customer first’ culture across AT&T by creating a common quality management framework, providing expert guidance, and building a sustainable Quality infrastructure. Joel is a graduate of the Texas Tech University where he earned his B.S. in Civil Engineering.
Rocky Silvestri, is the Founder, President, and CEO of BlueLine Associates. As a highly respected consulting and business transformation executive, Rocky serves as a trusted partner to C-suite executives, committed to delivering transformational results across BlueLine’s consulting, managed service, and staff augmentation service lines. Under Rocky’s leadership, BlueLine has become an award winning professional services firm.
Known for delivering change and exceptional results, his unwavering commitment to these principles is at the heart the BlueLine partnership model that begins at the start of each engagement and does not end until successful implementation.
Rocky believes the outstanding culture at BlueLine is a key driver of the firm’s continued growth and success. He has worked diligently to bring the “BlueLine Way” to life, with his ongoing guidance the BlueLine family continues to grow and thrive.
Prior to BlueLine, Rocky was Director of Global Process Improvement for Liberty Mutual where he lead large, complex, and cross-functional projects enhancing the level of process orientation across the organization.
Prior to Liberty Mutual, Rocky developed and lead continuous improvement initiatives at Wachovia and Fidelity Investments.
Rocky is a lean six sigma black belt, and received his Bachelor of Science degree in Labor and Industrial Relations from Cornell University.
Joseph F. Paris Jr. is a recognized thought leader on operational excellence; an international entrepreneur; a prolific writer; and a sought-after strategist, consultant, and speaker with engagements around the world. His book, “State of Readiness” (May 2017) has been well received and endorsed by business leaders from highly respected companies – with operations around the world and across industries – and promises to be a definitive work on the field of Operational Excellence.
With over 30 years of experience in international business and operations, he is routinely called upon to offer guidance to C-suite and senior executives and business-operations and -improvement specialists who wish to improve the overall efficiency and effectiveness of their organizations. He is highly valued for his ability to provide strategic insight and tactical analysis—and to convert these thoughts into reality by successful engagement and execution.
For nearly 25 years, Rob and his team have been helping organizations “get people on the same page” for deploying Lean, Six Sigma, Operational Excellence, and Project Management. OpusWorks has pioneered the wise, and customized, application of advanced blended learning and execution technologies so customers can accelerate skill-building, propel culture change, and increase ROI.
Rob began his career with IBM and he is a graduate of Emory University in Atlanta.
Brendan Madden founded Tom Sawyer Software in 1992, and has since developed the company into a leading global provider of high-performance graph and data visualization and analysis systems. He is highly interested that the company does top quality work, and under his expert guidance, Tom Sawyer Software has received accolades for excellence in component-based software technology development from the U.S. National Institute of Standards and Technology.
Brendan brings his highly specialized knowledge of the software industry and intricate knowledge of other industry sectors to make invaluable contributions to the business strategy, product direction, operations, marketing, and worldwide sales of Tom Sawyer Software. With nearly thirty years of experience, Brendan is one of the world's foremost experts in graph and data visualization, graph layout, and graph analysis. He is also an expert in user experience and software architecture.
Prior to founding Tom Sawyer Software, Brendan was employed at the IBM Thomas J. Watson Research Center, the IBM Santa Teresa Laboratory, and Vitalink Communications.
Brendan has a Bachelor of Science degree in Applied and Engineering Physics from Cornell University and a Bachelor of Arts degree in Physics from Ithaca College. He attended graduate school in Electrical Engineering at Arizona State University.
Hiren has been responsible to lead automation strategy and delivery, as well as to manage Intelligent Automation Center of Excellence. Hiren has delivered millions of dollars of value by leading information-based strategy development, process improvements, outsourcing and offshoring, and digital transformation initiatives. Prior to settling in the USA, Hiren managed technology initiatives in India and Colombia. Hiren has his MBA from VCU, and he is ASQ Certified Six Sigma Black Belt, Certified Outsourcing Professional, Certified Scrum Product Owner, as well as PMP. Hiren has published case studies and papers in the field of Technology Transformation, Finance, and Marketing Strategy, as well as presented on the topics of digital transformation and intelligent automation at the conferences. He has also worked as an adjunct faculty in VCU and teaches graduate classes in the School of Business.
Germaine Watts is the founder of the niche consulting firm Intelligent Organizational Systems, where she advises senior leaders on the design, management, and resourcing of purpose-driven organizations. She has pioneered new organization improvement strategies using aggregate behavioral propensity data to understand workforce strengths, challenges, and performance potential.
Germaine has travelled extensively as an expert lecturer on safety culture and management systems on behalf of the International Atomic Energy Agency. Prior to her international consulting career, Germaine held leadership positions in Nuclear Power and Healthcare, where she directed talent management, leadership development and performance improvement initiatives.
In 2016, Germaine, and her co-author John Paciga PhD, published a book titled Process-based Management Systems for High Reliability Organizations, which incorporates these groundbreaking ideas. The handbook provides whole system organization designers and systemic change agents step-by-step guidance on how to work with and align meaning, propensities, and systems in support of high performance.
With degrees in Business Administration and Industrial Relations, complemented by continuing studies in Integral Psychology and Organization Development, Germaine takes an expansive approach to her work. She is a systemic change agent focused on the intersection between personal meaning and purpose and the social systems within which people live and work.
Germaine has long been captivated by “how we work inside”, how thoughts, feelings, and perceptions shape our states of being, relationships with others, and our impact and success in the world. She has had the privilege of engaging people from all over the world in thought-provoking explorations of what gives meaning and purpose to their lives.
Mr. Hutcherson is the CEO/Founder of Optimize Consulting, a organizational improvement firm providing strategic improvement solutions, which has been successful at improving federal and commercial organizations to include over $3 billion in cost savings plus has been associated with multiple improvement awards. Mr. Hutcherson created the “Organizational Optimization” methodology in 2013 and authored the book in 2014. He is a certified Lean Six Sigma Master Black Belt and Sr. Member of the American Society for Quality. He has a Master’s in Business Management and Bachelor’s in Industrial Engineering.
Robert Hutcherson authored “Organizational Optimization” in 2014. This book presents a new approach to strategically optimizing your organization, not just improving it. It presents the new methodology and breaks down each potential category of optimization. It holistically assesses your organization in its current state, typically reactive and presents a path to a proactive agile future state. Organizational Optimization sets the path for strategic alignment and optimum execution throughout the organization. Categories of optimization are: strategy, performance, process, improvement, resources, financial, systems, knowledge, relationships, innovation, cultural, marketing and benchmarking. The book is available at Amazon and Barnes & Noble.
Strategic Leader Helps Organizations Achieve Digital Success
As Senior Vice President for Hitachi Consulting Strategic Solutions Business Development, North America, Stephen Engel is a strategic and creative thought leader. Engel masterfully leads a team of senior-level consultants and industry experts from a wide array of industries including industrial manufacturing, distribution, energy, CPG, private equity, and healthcare – to deliver digital transformation capabilities to clients with operations around the world.
Under Engel’s skilled leadership, his team helps clients improve the bottom line while reducing costs and turnaround times. Engel steers companies from midsize enterprises to multibillion dollar organizations on their journey to digital success by helping to reenergize their businesses to be more competitive and profitable.
Working with Hitachi Consulting since 2002, Engel brings more than 20 years of experience guiding some of the most successful companies in the world. With a focus on strong, long-term relationships, Engel has a unique skill for building personal connection and rallying teams to achieve higher level success. Engel and his team are recognized for their digital knowledge and experience by trade associations and the media, and are sought after to share their expertise in industry journals and at conferences.
Prior to joining Hitachi Consulting, Engel was a Partner with Arthur Andersen Business Consulting (AABC) and held several positions in the Commercial Aerospace Industry.
Rob Blanchette is a Partner at BlueLine Associates where he is responsible for the leadership and general management of the firm, ensuring BlueLine delivers transformational solutions to its clients. A born-entrepreneur, Rob has been instrumental in establishing BlueLine as an award-winning professional services firm that focuses on relationships and results.
An experienced strategist, Rob leads by example, and has been a key driver in creating a company culture that puts employees first, inspiring them to go beyond just delivering on client goals, to create lasting partnerships with clients. This mentality has served Rob throughout his career, where he has built teams of driven professionals that have consistently exceeded client expectations.
Rob is also responsible for setting BlueLine’s corporate strategy, and overseeing its implementation, across multiple service lines.
Rob joined BlueLine after founding IntelliPath Solutions, a Data & Analytics firm, which was acquired by BlueLine in 2014. Prior to IntelliPath he spent time at Deloitte Consulting and Liberty Mutual Insurance, where he delivered operational excellence initiatives to drive efficiencies, cost savings, and improve customer service in partnership with clients.
He received his Bachelor of Science degree in Computer Information Systems from Bentley University, and serves a leadership role within the Triangle Chapter of the First Tee charity.
Contact Rob at firstname.lastname@example.org
Jim Collins is a student and teacher of leadership and what makes great companies tick.
Having invested a quarter century of research into the topic, he has authored or co-authored six books that have sold in total more than ten million copies worldwide. They include: GOOD TO GREAT, the #1 bestseller, which examines why some companies and leaders make the leap to superior results, along with its companion work GOOD TO GREAT AND THE SOCIAL SECTORS; the enduring classic BUILT TO LAST, which explores how some leaders build companies that remain visionary for generations; HOW THE MIGHTY FALL, which delves into how once-great companies can self-destruct; and most recently, GREAT BY CHOICE, which is about thriving in chaos – why some do, and others don't – and the leadership behaviors needed in a world beset by turbulence, disruption, uncertainty, and dramatic change.
Driven by a relentless curiosity, Jim began his research and teaching career on the faculty at Stanford Graduate School of Business, where he received the Distinguished Teaching Award in 1992. In 1995, he founded a management laboratory in Boulder, Colorado, where he conducts research and engages in Socratic dialogue with CEOs and senior leadership teams. In addition to his work in the business sector, Jim has passion for learning and teaching in the social sectors, including education, healthcare, government, faith-based organizations, social ventures, and cause-driven non-profits. In 2012 and 2013, he had the honor to serve a two-year appointment as the Class of 1951 Chair for the Study of Leadership at the United States Military Academy at West Point.
Jim holds a bachelor's degree in mathematical sciences and an MBA from Stanford University, and honorary doctoral degrees from the University of Colorado and the Peter F. Drucker Graduate School of Management at Claremont Graduate University.
He is an avid rock climber, with one-day ascents of the north face of Half Dome and the 3,000 foot south face of El Capitan in Yosemite Valley.
Kevin is responsible Kepner Tregoe’s North American market. With 30 years’ experience in operations and consulting, he has held positions from production engineer to vice president of manufacturing/general manager in the packaging, hygiene product, converting, and the building product sectors.
He has held international and Pan European leadership positions for organizations including Lafarge (France), the Wiggins Teape, and Caradon Group (U.K.). In previous roles at Kepner-Tregoe he has implemented major projects in all regions, developed new geographic markets and managed a KT global operations practice.
Kevin trained as a mechanical and production engineer in the food packaging industry in the UK. He holds a Master of business administration degree from the University Of the West of England. In addition he has completed executive education at Duke University (U.S.), Lyon Business School (France) and the Cranfield School of Management (U.K.).
Klaus is working on the future direction of the Dynatrace solution. His focus is on the field of Digital Transformation and Digital Experience. He helps evangelizing the thinking of BizDevOps and customer centric thinking throughout the IT landscape. He shares his knowledge through speaking events across the globe, publishes articles in journals as well as social media posts. Join him on Twitter and LinkedIn.
Lee Winters currently serves as the Senior Director of Strategy Optimization for Optimize Consulting. He has over twenty years of international experience in strategy development and deployment, enterprise organizational transformation, global supply chain, operations, and program management across the Federal, Public and Commercial sectors. His commercial experience includes General Electric, IBM, Accenture, and CGI. His tenure as a US military officer included combat operations, program management, acquisition, and command positions. As a certified Lean Six Sigma Master Black Belt, Lee has led numerous enterprise level teams that garnered over $ 1.2B in validated savings and operational improvements. At Optimize Consulting, Lee has leveraged his extensive experience and knowledge to help develop and deploy a unique, effective systems approach to organizational optimization.
Dennis MacAleese is the Director of the Lean Capability Center within Gas Operations at Pacific Gas & Electric. He is leading the deployment of Lean Management across Gas Operations and Aviation Services. Prior to his current role, Dennis led the Gas Maintenance & Construction Department for the Northern California Region of PG&E’s service territory (over 500 employees, serving over 2 million customer accounts spread over 30,000 miles). He has been with PG&E for five years.
Prior to PG&E, Dennis worked at several major utilities on the East Coast. He has been in the natural gas industry for 21 years and held a variety of leadership roles. Dennis and his wife, Dianna, live in El Dorado Hills, California with their two teenage children and four dogs.
PG&E Gas Operations is a distributed business with 5,400 employees and 4.3 million customers over 70,000 square miles of service territory in Central and Northern California. PG&E’s network includes 42,141 miles of natural gas distribution pipelines and 6,438 miles of transportation pipelines. The territory stretches from Bakersfield in the South to Eureka in the North and from the Pacific Ocean on the west and the Sierra Nevada on the east.
Based in Detroit, Ryan has been immersed in field of performance monitoring technologies for over 16 years. Most of that time was spent working as a sale engineer helping some of the largest companies in the world implement successful monitoring practices. Currently with the title of Senior Sales Director, he is responsible for the business strategy and execution at Dynatrace across North America.
Outside of work, Ryan stays very busy with a house full of teenagers and competing on the squash court.
Ryan is an experienced senior consultant with diverse skills in managing and delivering business transformation programs around the globe. He partners with clients to properly diagnose issues and develop appropriate solutions using Kepner-Tregoe’s proven and systematic approaches to achieve targeted results. Since joining Kepner-Tregoe, Inc. in 2005, Ryan has worked across a broad range of industry sectors including Finance, Life Sciences, Natural Resources, Technology, and General Manufacturing.
Ryan supports operational excellence and ITSM service excellence projects across a broad range of industries and international markets. His global experience ensures his effectiveness working with organizations across a variety of geographic and cultural environments .
Prior to joining KT, Ryan worked as a Manager of Client Services for a tier-one automotive supplier where he managed a team to ensure the on-time launch of new products. Ryan received his Master of Business Administration from Loyola University Chicago, and a Bachelor of Arts degree in organizational communication from Marian University.
Ruth’s focus at OpusWorks is ensuring that the company has the right solutions to help customers fulfill their missions and maintain their competitiveness. With a background of technology, business process engineering and people, Ruth believes that informed and efficient human beings enable organizations to reach their potential. OpusWorks expert content in process excellence, deployed via its technology, can be truly transformative.
Ruth earned her BA from Haverford College and MBA from The College of William & Mary, Raymond Mason School of Business.
Sandra Harry is the COO for the Dr. Mikel J. Harry Six Sigma Management Institute. Sandra is a forward-thinking, corporate Executive with 20+ years of proven experience in large-scale, national and international companies. She is a former CFO with an EMBA and an Executive Master Black Belt, one of an exclusive group trained and mentored by the late Dr. Mikel J. Harry, in Lean Six Sigma which fortifies her masteries in strategic resource management, business optimization, and profitability.
As Vice President of Product Strategy and Development, Mr. Honaker is responsible for Cohesive’s solution development organization, including Product Strategy, Product Management, Development, Product Services and Support.
Mr. Honaker has more than 25 years of experience in the Enterprise Asset Management market, performing a variety of roles including Consulting, Education, Account Management, Sales, Product Marketing, Product Management and Strategy, and Product Design and Architecture. His industry expertise lies within Capital Asset Intensive organizations such as; Manufacturing, Energy and Utilities, Oil and Gas, Transportation and large Facilities.
Prior to joining Cohesive, Anthony held various product leadership roles for MRO Software and IBM, where he was responsible for the strategic direction, design and delivery of Maximo.
Anthony holds a B.S. Degree in Computer Science from Western Kentucky University.
Accomplished executive currently focused on client strategy and acquisition with multi-national manufacturers in North America and Europe for Performance Solutions by Milliken, a world-class manufacturing and supply chain consultancy.
For over a decade Denis Gagné has been a driving force in the majority of international BPM standards in use today. He is a member of the Workflow Management Coalition (WfMC) Steering Committee, chair of the Business Process Simulation Working Group (BPSWG), and the co-Editor of the XPDL 2.2 process definition standard. For the Object Management group (OMG), Denis is the Chair of the BPMN Interchange Working Group (BPMN MIWG), and a member of the Business Process Model and Notation (BPMN), the Case Management Model and Notation (CMMN), and the Decision Model and Notation (DMN) team.
Sumithra Gomatam is President of Cognizant’s Digital Operations. Her service line applies digital technologies to operations driving process re-imagination, process automation and end-to-end platform solutions that deliver business outcomes and provide significant business and operational insights. In her role, Sumithra oversees the markets and delivery teams who have deep industry capability and work closely with clients to help run and transform their operations.
Sumithra brings with her over 29 years of industry experience. Prior to her current role, she served as President, Industry Solutions, where she oversaw global delivery for Cognizant’s industry verticals and also led Cognizant’s integrated Communications and Technology practice. She also held the position of Global Head of Cognizant’s Quality Engineering and Assurance (QE&A) business unit and made Cognizant one of the world’s largest providers of Independent Verification and Validation services.
Sumithra serves as a member of the Board of Directors of Cognizant Technology Solutions India Pvt. Ltd. She holds a degree in Electronics and Communication Engineering from Anna University and has completed her Advanced Management Program from Harvard Business School.
Sean Tinney is CTO of IBM's Intelligent Automation Innovation Center, leading an interdisciplinary team focused on solving complex business problems leveraging the latest in automation technology. His team tackles transformation that is lead by the business agenda - starting with how business process can be enabled by technology (instead of technology dictating business process) - and takes an integrated approach to leveraging the full range of automation from basic to advanced.
Will’s involvement in leading the Customer Service and Quality functions for a successful Silicon Valley computer server manufacturer Rackable Systems (SGI), combined with his experience in managing manufacturing and the supply chain for Penguin Computing, provides him with a practical perspective on best practices for driving Customer Centric Transformation. His recent experience includes working with world leading organizations who are actively transforming their Customer’s Experience through the innovative use of Signavio’s Customer Journey Maps, and seeing how this approach can be used to help take a company’s culture of continuous improvement to the next level.
Zal Pezhman is Vice President & General Manager at KAP IT, creators of iObeya™ Digital Visual Management.
He is responsible for the continued evolution of iObeya’s go-to-market strategy and focused on international business development beyond the French domestic market.
During his tenure, he has developed numerous strategic alliances with Lean Consulting organizations, and has accompanied over 80 large enterprises in their deployment of (Digital) Visual Management across over 20 countries. Although not a certified expert in Lean and Agile Management, or Continuous Improvement tools and methods, he is delighted to be participating in such a showcase event with such venerable participants and fellow speakers. His exposure to the challenges of true cross-enterprise collaboration will help shed light on the reasons for the accelerated adoption of Visual Management for many global organizations.
Previous to KAP IT, Zal’s 20 years of experience in IT include diverse expertise in Sales, Marketing and Strategic Alliances internationally with market leaders like HP and SMART Technologies, as well as niche best-of-breed specialists including Orsyp and ClickSoftware.
Zal is bi-lingual and earned an Bachelor of Arts in International Business Management from the University of Newcastle-Upon-Tyne in the UK in 1994, followed by an MBA from ESC Grenoble in France in 1996.
He lives just to the south of Paris, France with his partner and 2 young children and spends any spare time exerting unspent energy outdoors on his mountain bike, or hiking.
Bill Warren is a Solutions Director of Business Development for Digital Manufacturing solutions at Hitachi. Bill’s focus is assisting his clients, in the manufacturing and oil & gas industries, in achieving a “step-change” in performance by applying digital transformation solutions to solve operational problems. Bill has been in the consulting industry for the past 22 years, having started his career at IBM where he supported both manufacturing and oil & gas clients.
Michael Curran-Hays is a leader in Kepner-Tregoe’s (KT) Operational Excellence and Service Excellence efforts in the Americas. Michael provides executive leadership for a range of consulting and training services in these regions including client-specific, integrated teams of KT professionals.
Michael joined KT in 1998 as a consultant specializing in analyzing organizational processes, facilitating issue resolution, designing and implementing project management systems, and transferring critical thinking skills in client organizations. His expertise is in business process improvement, operational improvement, and strategy formulation. Clients he has worked with include Siemens, Johnson & Johnson, Pfizer, Novartis, Bristol-Myers Squibb, Glaxo SmithKline, Roche, Citi Group, Merrill Lynch, Morgan Stanley, Detusch Bank, Royal Bank of Scotland, Barclays Capital and various government regulatory agencies including the FDA and USDA.
Prior to joining KT, Michael was the long-time president of The Professional Service Group, Inc. He has also been an independent consultant and a researcher working in both lab and plant environments at Arco Metals. His executive leadership and consulting expertise is enhanced by his experience in operational improvement, strategy formulation, and the design and administration of cost-benefit analyses.
Mr. Tor Inge Vasshus founded Corporater AS in 2000 and serves as its Chief Executive Officer. Mr. Vasshus is an all-round Enterprise Performance Management professional and an experienced practitioner of management methodologies such as Balanced Scorecard. He is Consultant and advisor to enterprises using these methodologies and an innovative software solution provider to enterprises that practice these methodologies. He held several key positions in the finance domain at Statoil - an international energy company for over 12 years and spent a couple of years at SAS Institute- largest independent vendor in the BI market, managing performance management solution portfolio. He was instrumental in several community development initiatives in Norway and elsewhere. He is a regular guest lecturer in this university lately. He is a popular speaker on performance management at conferences and universities worldwide. Mr. Vasshus holds a master’s degree in finance and Entrepreneurship from the University of Stavanger, Norway.
Doug Von Feldt has over 20 years of experience leading projects and change initiatives in several industries including manufacturing, distribution, education, and retail. He has held senior leadership positions in the areas of IT, Continuous Improvement, Strategy, and Operations. Doug is an expert at helping organizations become more profitable by aligning work processes, people, and culture to achieve operational effectiveness and efficiencies.
Doug has helped many organizations implement Continuous Improvement, Project Management, and Innovation programs. He has also developed corporate educational programs and taught thousands of employees all over the world. He is a certified Lean Six Sigma Master Black Belt and a Project Management Professional (PMP). He is a contributing author to the book “Next Level Supply Management Excellence: Your Straight to the Bottom Line® Roadmap” (J. Ross Publishing).
Doug holds a BA in Computer Information Systems from Washburn University.
SVP & General Manager, Digital Experience
Marc was made for the highly competitive world of cloud and digital experience. He was Canada’s first high schooler to break the four-minute mile in track and ran professionally after graduating from Stanford. With more than 25 years of software experience, he’s successfully applied that drive to win throughout his career. Previously heading cloud-focused business units at Splunk, McAfee and Mercury Interactive, Marc has great depth across big data, security and application performance and a track record of building strong teams that drive significant growth. Speaking of teams, Marc was flying around the ice on hockey skates almost before he could walk and still loves the sport. With his wife and four daughters, he’s also now an avid skier. “Slow and steady” is definitely not his mantra.
Alex Prejean is a Senior Director of Solutions & Innovation - Americas for Hitachi Consulting. In his role, Alex provides strategy and support for innovation, strategic client co-creation and solutions development. Alex’s brings nearly 20 years operations and management consulting experience to Hitachi Consulting and its key strategic partnerships
Tim Lynch leads IBM Automation's Go to Market team in North America, leveraging his decades of experience within IBM's global services business. Tim's focus is on helping clients implement the right automation solutions to address their business challenges. His experience at IBM includes extensive coaching and enabling IBMers to embrace change and drive transformation both within IBM and for our clients.
Tim McCracken is the Director of Business Development for iObeya.
Prior to joining iObeya (and the KAP IT team), Tim spent 15 years with Cisco Systems, where he led the Collaboration Workspace business in Europe and Emerging Markets. During his time at Cisco, he held several leadership roles in business development, strategic alliances and product management. Tim led the early drive of Voice over IP, pioneering many of the first deployments of Internet-based voice services using Session Initiation Protocol.
Tim holds a Bachelor’s degree in Computer Science and an MBA, both from Saint Joseph’s University. He is also a Certified Sommelier with the Court of Master Sommeliers.