Close

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

The Largest Premier Gathering of Leadership-Level Industry Leaders & Senior-Executives. The Best Audience. The Most Engaging Event.

Featured Speakers

Daniel Abrantes

Daniel Abrantes

Global Change Management, IKEA

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 18:10 - 18:40 pm

Biography

Jean-Claude Kihn

Jean-Claude Kihn

President, EMEA, Goodyear Tire & Rubber

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 08:25 - 08:55 am

Biography

Jean-Claude Kihn has been President of The Goodyear & Rubber Company’s Europe, Middle East and Africa business unit since January 1, 2016. Prior to this prestigious appointment, Mr. Kihn has previously served as President of The Goodyear Tire & Rubber Company’s Latin America business, Senior Vice President & Managing Director of Goodyear Brazil and as as the company’s Senior Vice President & Chief Technical Officer. 


Nuray Gurtekin Sen

Nuray Gurtekin Sen

Head of Global Process & Quality, Siemens

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 11:40 - 12:10 pm

Biography

Akin Akintola

Akin Akintola

Head of Global Innovation Networks, Nokia

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 14:40 - 15:10 pm

Biography

Michael Hardie

Michael Hardie

DIrector, Operational Excellence, General Motors

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 16:00 - 16:30 pm

Biography

Mishu Rahman

Mishu Rahman

Senior Portfolio Director, Innovation & Digital Programmes, Executive Office of the President

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 18:00 - 17:30 pm

Biography

Al Faber

Al Faber

President & CEO, Baldrige Foundation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 08:10 - 08:25 am

Biography

On July 14th, 2014, Al Faber was named President and CEO of the Baldrige Foundation.

The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world.

Prior to joining the Foundation, Al served as President & CEO of The Partnership for Excellence (TPE), the premier Baldrige-based state program for the promotion of performance excellence in all sectors of the economy. TPE is a volunteer-driven, 501(c)3 non-profit member organization headquartered in Columbus, Ohio, promoting the interests of performance excellence throughout Ohio, Indiana, and West Virginia. TPE has served more than 324 organizations that represent more than 1.7 million jobs at 1,769 work locations with revenues in excess of $139.2 billion dollars and more than 226.4 million customers. TPE Examiners have donated more than $34.6 million dollars in services to these high-performing organizations.

Prior to that, Al served in federal & state government culminating in executive positions and leading more than 11,500 employees, with 65 major facilities, a 250 million dollar operating budget and real property exceeding 2.1 billion dollars. He has provided executive leadership, establishing policies, priorities and oversight of federal budgets, operations and training, personnel, logistical operations and infrastructure management to include numerous construction programs. He is driven to create winning organizational results with a deep sense of commitment to public service.

Daniel M. Christinsen

Daniel M. Christinsen

Principal Project Manager, Lean-Agile Transformation Program Manager/Sensei, HDD R&D Project Office, Western Digital

Biography

Sisir Padhy

Sisir Padhy

Senior VP of Business Excellence, Verizon

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 13:30 - 13:50 pm

Biography

 

Sisir joined Verizon in 2011 and is the Vice President of Process Excellence and Innovation. Prior to joining Verizon, Sisir was part of the General Electric Company, where he held several leadership roles at GE Appliances, GE Transportation Systems, Pratt & Whitney, GE Corporate, and GE Aviation, in design, process excellence, e-Business, and strategic marketing. Sisir led the global P&Ls for GE Aircraft Engine and GE Smart Grid Automation businesses. 

He has published more than twenty papers in conferences, professional journals and books. In addition, Sisir has chaired many technical conferences and attended executive education at Wharton, Stanford and Harvard Business School. He received his masters in mechanical engineering with specialization in Artificial Intelligence and a Ph.D. in Mechanical Engineering. 

Alyson Griffin

Alyson Griffin

VP Global Brand Marketing, Intel

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 08:45 - 09:15 am

Biography

Alyson Griffin is vice president of global brand marketing strategy in the Global Marketing and Communications organization at Intel Corporation.

In this role, Griffin is responsible for managing all facets of Intel’s global brand strategy. This includes defining the global brand positioning and promise, equity measurement and objectives by target, and the development of brand assets, activations and communications to bring Intel’s brand to life across all regions and business units.

A veteran of marketing and communications in the technology sector, Griffin joined Intel in 2016 after more than 15 years at Hewlett-Packard Company, where she most recently served as vice president of Americas Marketing.  During her tenure at HP, she spearheaded numerous business-to-business and consumer marketing initiatives across multiple business units – cloud, data center, networking, personal systems and printers – and geographies, including leading the restructuring the Europe/Middle East/ Africa marketing team to fuel sales in the 80-plus countries across the region.

Among her achievements, Griffin served on the management team that pioneered the company’s “Going Epic” campaign for HP’s Personal Systems organization, which was acknowledged by Forbes as one of the top social media campaigns of 2015.

Before joining HP in 2000, Griffin spent five years at public relations agencies Porter Novelli and Wilson McHenry Company, where she managed teams and accounts focused on the internet and technology sectors.

Griffin holds a bachelor’s degree in speech communications from San Jose State University.

 

Twitter: @alyson_griffin

Alyson’s Blog

 

Articles & Quotes:

Brandchannel: Bringing The Future to B2B: 5 Questions With Intel VP Alyson Griffin

Fast Company: How Drone Technology Is Helping Scientific Wildlife Research In The Arctic

HuffPost: Accelerating Collaboration: How Connection Creates New Opportunities and Avoids Disruption

Lisa Norcross

Lisa Norcross

SVP and Head of the Center of Operational Excellence, E.ON

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 11:00 - 11:30 am

Biography

Lisa Norcross is SVP and Head of the Center of Operational Excellence for E.ON, based in Essen, Germany. Lisa is a Mechanical Engineer who has been working in operations and operational performance improvement for over 20 years across several different industries. She started her career as a Graduate Engineer at Ford Motor Company, and after completing a post-graduate qualification in Manufacturing Management, moved into the Management Consulting world, working as an Operations Expert for McKinsey and Company. 

Between McKinsey and E.ON, she was head of Operational Excellence for Europe and China for an aluminium manufacturer.

José Pires

José Pires

Global Excellence & Innovation (E&I) Leader, Andeavor Corporation

Business Transformation & Operational Excellence World Summit (BTOES17)

Monday 20th March 2017 | 08:00 - 17:00 pm

Biography

José Pires serves as the Global Excellence & Innovation (E&I) Leader for Andeavor Corporation, where he oversees the global identification, prioritization and execution of mission critical business improvements and innovations that add value to the company, business partners and external clients in multiple markets.

Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé) and infrastructure (Black & Veatch) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.

Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.

He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.

Ricardo Estok

Ricardo Estok

Enterprise Principle Leader, Global Manufacturing Operations & Council, Johnson Controls, Inc.

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 16:45 - 17:05 pm

Biography

Ricardo Estok, has over 20 years of experience driving sustainable Operations, Commercial and Business Excellence Transformations

He has multicultural and functional experience at global companies in the US and LA, including Johnson Controls, S.C. Johnson, Abbott and Pepsi.

He holds a master’s of science in business from the University of Miami; a bachelor’s of science in industrial engineering, and he is master black belt.

He speaks English, Hungarian and Spanish

Currently, his role is as the Enterprise Principle Leader, Global Manufacturing Operations & Council at Johnson Controls Inc.

Ricardo moved to Wisconsin, USA, with his wife, 10 years ago.

Hiren Kotak

Hiren Kotak

Vice President, Senior Business Manager, Capital One

Biography

Hiren manages RPA Strategy and Delivery for one of the largest banks in the US. He has been responsible to lead automation opportunity identification and business case development, RFP and vendor selection, software procurement and installation, agile bot development and support, as well as designing and establishing RPA Center of Excellence, a scalable governance and operating model.

As an internal consultant, Hiren has vast experience with Consumer and Commercial Banking products. Hiren has delivered millions of dollars of value by leading information-based strategy development, process improvements, technology transformation, and Business Operations Transformation (Customer Service Ops, Branch Ops and Back-office ops) which includes outsourcing and offshoring. Prior to settling in the USA, Hiren managed technology teams in India and Colombia. Hiren has his MBA from VCU, and he is certified PMP, Six Sigma Black Belt, Certified Outsourcing Professional as well as Certified Scrum Product Owner. Hiren has published case studies and papers in the field of Technology Transformation, Finance, and Marketing Strategy, as well as presented at the conferences. He also works as an adjunct faculty in VCU and teaches graduate classes in the School of Business.

Jeff Hastie

Jeff Hastie

Global Director, Lean Enterprise, Bose Corporation

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 08:50 - 09:30 am

Biography

Jeff Hastie is the Global Director – Lean Enterprise at Bose Corporation. His responsibilities include leading Lean and Six Sigma programs in Manufacturing and Global Supply Chain, Sales and Marketing, Product Development, Research and Corporate Administration including IS, HR, Finance and Legal. 

Jeff started his career at Bose in 2001 as a senior Quality Engineer and Six Sigma Black Belt. He worked with Finance to quantify the cost of poor quality and over the next 4 years he led improvement Teams across Manufacturing to bring more value to the company. In 2005, he initiated and led the formal deployment of Lean Six Sigma at Bose Corporation. In 2007, Jeff developed and implemented a strategy to pilot and then expand the Bose Production System (the Toyota Production System) across Bose Manufacturing Plants and Distribution Centers. Today Lean Enterprise is a strategic imperative enabling the success of Bose Corporation business improvement strategies worldwide. 

Prior to Bose, Jeff was employed at Wyman-Gordon Company, producers of technically advanced structural and engine components for the Aerospace Industry. During his 18 years at Wyman-Gordon, he held a variety of leadership roles in Industrial Engineering, Manufacturing Operations, Quality Assurance and Continuous Improvement.

Jeff has over 35 years of manufacturing and Continuous Improvement experience in the Wood Products, Metal Working, Aerospace Forging and Consumer Electronics Industries. He has spent the last 19 years dedicated to leading Lean & Six Sigma programs to accelerate business value. 

Jeff hold a Bachelor of Science Degree in Wood Products Engineering from the State University of New York and a Bachelor of Arts Degree in Business Administration from Syracuse University. He is a Certified Lean Six Sigma Master Black Belt.

Dr. Morphis Tsalikidis

Dr. Morphis Tsalikidis

Regional Operational Excellence and Business Transformation Executive Director, AXA

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:40 - 17:10 pm

Biography

Peter Evans

Peter Evans

Director of LCI, LEGO

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 07:55 - 08:05 am

Biography

Peter Evans was born in 1955. He joined the LEGO in February 2016.

The early part of his career was in Finance in various industries, including Defence, Financial Services and Telecommunications. Peter worked for General Electric throughout the 90’s including spells in
Manchester, Brussels, Shannon (Eire) and Connecticut.

From 2000 to 2013 he worked in Telecoms in the UK, first with Vodafone, then Cable & Wireless, before finally leading Operational Excellence for Virgin Media. From 2013 to 2015 Peter led Process Excellence in Northern Europe for Maersk Line, based in Copenhagen.

Since February 2016 Peter has been Director of LCI (LEGO Continuous Improvement) at LEGO with
specific responsibility for Business Service Operations and is actively involved in establishing a
Global Business Services Organisation for Finance.

Shirley Whitfield

Shirley Whitfield

Director Global Market Planning & Launch Excellence, AstraZeneca

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 15:00 - 16:45 pm

Biography

Shirley is Director of Launch Excellence Operations at AstraZeneca, the 7th largest Pharmaceutical company in the world.  With a storied background from Wall Street - to Small Business - to Big Pharma, Shirley is dedicated to ensuring the patient’s customer experience and expectations are met with excellence by applying a ‘systems thinking’ operational strategy to complex global initiatives.  Through quiet and compelling alliances, Shirley stirs up organizational complacency to support the best ideas, provide the largest ROI, and foster more flexibility to the AZ global market businesses.  

Fabio Garaycochea

Fabio Garaycochea

Associate Director, Boehringer-Ingelheim

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:30 - 16:00 pm

Biography

Fabio is the head of Business Process Excellence at Boehringer-Ingelheim Animal Health Business Unit – St. Joseph, and is a certified Master Black Belt.

His successes also include, Merck Co. Inc., Ford Motor Company, First National Bank, and many others. 

With over two decades of experience in continuous improvement implementation in more than five industries his view is radically different.  Fabio helps organizations see employees as a gold mine of ideas to help improve and transform the business, establishing sustainable systems to empower employees at all levels to drive continuous improvement.

Dr. Stefan Scherer

Dr. Stefan Scherer

Vice President, Head Early Development, Strategy and Innovation, Novartis

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 14:05 - 14:35 pm

Biography

Leslie Smith

Leslie Smith

RMS Strategic Stakeholder Engagement, Lockheed Martin

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 16:30 - 17:00 pm

Biography

Kåre Michelsen

Kåre Michelsen

Director APQP, Bombardier Transportation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 11:00 - 11:30 am

Biography

Norbert Majerus

Norbert Majerus

Lean Champion, Book Author and Shingo Prize Winner, Goodyear Tire and Rubber Company

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 14:20 - 14:40 pm

Biography

Beginning in 2005, Norbert has implemented a principles-based lean product development process at the three global innovation centers of The Goodyear Tire & Rubber Company. For nearly a decade he has been Goodyear’s lean champion in research and development. 

Norbert, born and raised in Luxembourg, has a Master’s degree in Chemistry from the Universitaet des Saarlandes, Saarbruecken, Germany, and has worked most of the disciplines in the Goodyear innovation centers in Luxembourg and Akron.

Norbert recently published his first book “Lean-driven Innovation,” and he has spoken at many conferences in the USA and other countries

Tim Plankey

Tim Plankey

AVP, Head of MMUS CI, MassMutual

Biography

Harold Peters

Harold Peters

System Director, Performance Improvement, PeaceHealth

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:30 - 16:00 pm

Biography

Harold is the System Director of Performance Improvement, and is responsible for the approach, structure, and standards that support PeaceHealth’s operational improvements. He leads a team of community-located improvement resources who support improvements in access, throughput, reliability, cost, and efficiency across the organization’s 3 states, 10 hospitals, 70 clinics, 900 providers and 16,000 caregivers. 

Harold is a professional electrical engineer and his initial exposure to work improvement was in various positions with an electrical equipment manufacturer. In increasingly responsible roles, he implemented just-in-time manufacturing, discrete-event-simulation production planning, and designed a greenfield Lean facility with a process-oriented organizational model. In addition to managing operations, he was also responsible for information technology, which included early adoption of PC networks, automated software design systems, and an integrated design and enterprise-resource-planning system. 

Since joining PeaceHealth in 2004, Harold has contributed to a numerous improvement initiatives including: clinical workflow designs, pharmacy redesign and reliability, ED safety and throughput, physician practice redesign, continuous improvement training, and facility design. He introduced queuing theory, software modeling and simulation, and developed those into a Management Engineering team. In PeaceHealth’s transition from a holding to operating company, he led the transition to a single improvement vision, strategy, and structure. Recently, he directed a three-year system-wide deployment of a Lean Daily Management System, which now involves approximately 400 units and 14,000 caregivers.

Anu George

Anu George

COO, Morningstar, Inc.

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 12:00 - 12:30 pm

Biography

Anu George is Chief Quality Officer for Morningstar. She is responsible for providing strategic direction to Morningstar’s operational excellence & continuous improvement initiatives. She works at the intersection of operational excellence, human behavior & technology. Anu is an avid reader, and has an eclectic choice of the books she reads. She enjoys learning and experimenting with new thoughts in the world of change management, organizational behavior, operational excellence, LEAN & Agile.

 

Anu has more than 20 years of experience in operations management and Lean Six Sigma. Before joining Morningstar in 2010, she had worked for Unilever and GE. She is a frequent speaker on topics including business process excellence and leadership.

 

Anu holds a bachelor’s degree in economics and accounting and a master’s degree in business administration, with a specialization in marketing, from the University of Mumbai. 

Samantha Bureau - Johnson

Samantha Bureau - Johnson

Vice President of Business Process Excellence (BPE) & Project Management Office (PMO), Blue Cross Blue Shield of NC

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:40 - 17:10 pm

Biography

Dr. Jagadish Barik

Dr. Jagadish Barik

Chief Sustainable Officer & VP Business Excellence, Aditya Birla Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 11:40 - 12:10 pm

Biography

Joseph Vacca

Joseph Vacca

Head of Operational Excellence, CIGNA HealthSpring

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 14:05 - 14:35 pm

Biography

Joseph D. Vacca is currently the Head of Operational Excellence for CIGNA HealthSpring. Vacca has over 20 years of leadership experience in Finance and Operations with an emphasis on Continuous Improvement and Enterprise Efficiency. He has worked across Insurance, Financial Services and HealthCare industries at companies including General Electric, MassMutual, Aetna and CIGNA. Vacca has been a practicing Six Sigma Black Belt since 2004, with ASQ certifications for Black Belt (CSSBB) and Lean (LSC).

He has a bachelor's degree in Economics & Psychology from St. Lawrence University, and an MBA from Rensselaer's Lally School of Management. Vacca is also a graduate of the GE Financial Management Program and CIGNA's Financial Development Program, which he then directed upon graduation. Vacca lives in Connecticut with his wife and two daughters, and enjoys outdoor sports and wellness activities such as hiking, running, and biking in his free time.

Dr. Cindy Young

Dr. Cindy Young

Program Manager, Fleet and TYCOM Enterprise Support, McKean Defense

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 16:30 - 17:00 pm

Biography

Dr. Cynthia J. Young, DBA, PMP, LSS MBB, is a retired U.S. Navy Surface Warfare Officer with 23 years of service and is a Program Manager for Fleet and TYCOM Enterprise Support and member of the Strategic Solutions Center within McKean Defense.

She is also an Adjunct Professor in Business Administration at Stratford University at the Virginia Beach, VA campus, primarily teaching project management in the Executive Masters of Business Administration (EMBA) program. She is a past-Chair of ASQ Tidewater, Section 1128. She has also held positions on Section 1128's Section Leadership Committee as the Secretary and Vice Chair.

Cindy earned a Doctorate of Business Administration in Project Management from Walden University, two MBAs, one in E-Commerce and one in Advanced Management Studies from Trident University, and a Bachelor of Arts in English Language and Literature from University of Maryland, College Park. She is also the author of The Refractive Thinker(r): Vol XI: Women in Leadership, Chapter 3: Using Leadership to Improve Firm Performance through Knowledge Management. When she is not presenting or working, she and her husband raise funds and participate in half marathons with Team in Training to support the Leukemia and Lymphoma Society.

Michael Wilson

Michael Wilson

Head of Business Assurance & Improvement, BAE Systems

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 18:10 - 18:40 pm

Biography

Mustafa Abdulali

Mustafa Abdulali

Director of Lean Transformation, NCH Healthcare System

Business Transformation & Operational Excellence World Summit (BTOES17)

Thursday 23rd March 2017 | 13:55 - 14:15 pm

Biography

Mustafa Abdulali is the Director of Lean Transformation at NCH in Naples, FL.   Mustafa is focused on engineering a culture that embraces structured problem solving using tools and techniques from process improvement methodologies such as Lean and Six Sigma.  He previously worked as the Director of Performance Improvement at Main Line Health in Philadelphia, PA and had spent over a decade in the Automotive and Aerospace industries where he held a variety of positions.  

Mustafa has a Bachelors degree in Mechanical Engineering from the Georgia Institute of Technology, an MBA from the University of Florida and is an American Society of Quality Certified Lean Six Sigma Black Belt.

Kevin Duggan

Kevin Duggan

Shingo Award-Winning Author, Founder, Institute for Operational Excellence

Business Transformation & Operational Excellence World Summit (BTOES17)

Tuesday 21st March 2017 | 09:00 - 10:30 am

Biography

Kevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence.

As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Maria Thompson

Maria Thompson

Global Innovation Framework Leader, ITW Innovation Center

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 13:55 - 14:15 pm

Biography

Maria Thompson is a senior technology operations leader with international experience in innovation, change management, and organizational capability improvement. She facilitates teams to creatively solve problems to generate strategic patent portfolios and new product and service designs. She has introduced new processes, technology, and culture change to organizations, resulting in creativity, quality and productivity improvements. She’s an accomplished innovator and patent-holder skilled at fostering alliances with senior management, strategy, legal, research, marketing, engineering & services personnel. She’s successfully improved the innovation capability of organizations ranging from five to 5000 staff across AT&T Bell Laboratories, Motorola and now Illinois Tool Works, Inc. (ITW).

Since early 2014, Maria partners with ITW business innovation leadership in a Senior Director role to accelerate organic growth with a global innovation process framework. In addition to harmonizing business stage gate processes with the Innovation Framework for continuous improvement, she facilitates innovation tool workshops, expedites cross-Segment communications and creative problem solving, and enables best innovation practice sharing with an annual global Innovation Summit. Workshop topics include: Facilitating Small Teams, Customer Interviewing, Value Proposition derivation, Go To Market Strategy and Planning, and Structured Brainstorming.

She holds an M.S. in Math and Computer Science from the University of Waterloo, and B.S. Computer Science with a Statistics minor from Iowa State University.

Loren Bishop

Loren Bishop

Director of the Lean Management Office, State Street

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 11:00 - 11:30 am

Biography

Loren is the Director of the Lean Management Office at State Street Corporation.

He has worked in the Lean Management Office (LMO) for the last 8 years and has led the team for the last 4 years. Prior to that, he worked in a number of leadership roles in financial services; spending most of his time in Client Service and Relationship Management as well as Operations Management. It was during that time that he was involved in many client and internal initiatives which introduced him to process improvement methodologies and project management and laid the foundation for a career in operational excellence.

State Street is the second oldest financial institution in the United States providing investment management, research and trading, investment servicing and data analytics solutions to institutional clients. The company operates in 100 geographic markets worldwide and has over $30 trillion of assets under custody and administration and over $2.5 trillion under management.

State Street’s LMO exists to build a sustainable culture of problem solving, innovation and process improvement that enhances the customers’ experience, empowers employees and creates shareholder value. To accomplish this mission, the LMO has developed a strategy and approach to embed continuous improvement and innovation into the culture of State Street that will enable the Lean Management System to be part of their DNA and the way that they work.

John King

John King

Continuous Improvement Chief Engineer , Northrop Grumman

Business Transformation & Operational Excellence World Summit (BTOES17)

Tuesday 21st March 2017 | 10:45 - 12:15 pm

Biography

John King is a Continuous Improvement Chief Engineer for Northrop Grumman Corporation where he is responsible for Implementation of large scale transformational improvement projects and training of Continuous Improvement Techniques including Lean and 6 Sigma processes. 

John is an industry veteran with over 25 years of experience in Manufacturing, Operations, Supply Chain, and Quality management in a number of industries including consumer products, automobiles, aerospace, communications, and capital equipment manufacturing.  Much of this experience has been in the areas of cost reduction and process improvement.  John has made several presentations of the results of his work in Process Improvement and Lead Time Management at regional, national, and International conferences.

John is a 6 Sigma Master Black Belt, a licensed Professional Engineer, and he serves on the Board of Directors of the Maryland World Class Consortia. He is also a graduate of Georgia Tech (Bachelors and Masters Degrees in Mechanical Engineering) and Loyola University of Maryland (MBA).

Jeff Porada

Jeff Porada

Global Director of Lean Six Sigma , Jabil

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 15:15 - 16:30 pm

Biography

Jeff Porada is the Global Director of Lean Six Sigma at Jabil.  Jeff manages the “Business Process Re-engineering Team” from Jabil’s corporate headquarters, in St. Petersburg, FL.  He is responsible for the strategically-driven transformation efforts of Jabil’s Corporate Functions and Capabilities, including: Information Technology, Human Resources, Finance, Legal, Supply Chain Management, and Engineering Technology Services.  Jeff has 20 years of professional experience of working in various industries with the ability to successfully influence and positively impact a culture at all levels of an organization to embrace a philosophy of continual improvement.  Jeff has a demonstrated track record of driving business transformations resulting in significant financial savings and operational performance.  

Prior to joining Jabil in 2012, Jeff was the Vice President for Operational Quality & Training for Wyndham Consumer Finance. He was responsible to develop and deploy the strategic direction of the process excellence methodology, quality assurance processes, and the career development of internal associates. 

Years before joining Wyndham Worldwide, Jeff worked for HSBC Mortgage Services, ICI-Paints, Solectron Technologies, and Automata International.  He is a certified Lean Six Sigma Master Black Belt and is an active volunteered leader with American Society for Quality’s International Team Excellence Awards.  

Jeff graduated from Ohio University in 1996 with a Bachelor of Science Degree from the School of Engineering and Technology.  He has lived in Tampa, Florida for 13 years with his two teenage children.  In his spare time, Jeff enjoys riding his jet ski, traveling, and playing organized ice hockey. 

Tomos Peters

Tomos Peters

Global Head of CI, Smiths Detection

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 10:15 - 11:45 am

Biography

I bring to my role 20 years of experience in business improvement, training, development and coaching. My expertise lies in coaching people to explore different approaches to improve their business processes, how they work as a part of a team, how they lead a team to transform their processes to meet the rapidly changing needs of the business.  I help people to develop an effective approach and to challenge what is possible.

Prior to joining Smiths, I worked for four years at Cummins, a manufacturer of Engines, leading the Operations Excellence within the Components Business Segment. 
I seek to continually develop myself, this extends to a passion to develop others.  Helping organisations build a learner mentality. Encouraging people to think of themselves as professional learners and as more than just their job title. Use coaching, mentoring, classroom, books, coursework, and stretch assignments to promote and reinforce learning and development to help take themselves and the organisation they are a part of to the next stage of their journey.

Naveen Kandasami

Naveen Kandasami

Global IT Executive Director Business Partnership and CRM Strategy, Sealed Air Corporation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 14:50 - 15:20 pm

Biography

Phil McIntyre

Phil McIntyre

Managing Director, Performance Solutions by Milliken

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 18:10 - 18:40 pm

Biography

Phil’s career is steeped in thirty years’ worth of business leadership and manufacturing expertise. Phil has successfully worked with and led several business units within Milliken & Company to profitable growth and financial sustainability. Prior to his business leadership roles, Phil led the implementation of Milliken Performance System for the Performance Products Division and served as Director of Cost Improvement, where he was responsible for strategic cost reduction efforts.

Phil has also spent time as the Pursuit of Excellence Director responsible for integrating customer needs (and wants) with manufacturing and business capability. Early in his career, Phil worked in four different manufacturing locations, holding multiple positions ranging from quality to cost. Phil credits this early diversity in job responsibility and scope as the beginning of his in-depth knowledge of continuous improvement; his appreciation for sustainable, empowered safety processes and systems; and his understanding of the critical nature of establishing the right financial metrics to drive the right behavior.

Phil holds a degree in Industrial Engineering from Clemson University and a Master of Business Administration degree from Wake Forest University.

Sherryl Schown

Sherryl Schown

Enterprise PMO Governance and Process Manager, Envision Healthcare

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 08:30 - 10:00 am

Biography

Sherryl Schown has more than 18 years of IT experience in all areas of information technology process and project management, coaching, mentoring, storage, networking, hardware, software and desktop support. She is excited to share her knowledge and tips at the BTOES event. She has worked for several industry leading companies in healthcare, public sector (Federal, State and City/County) and consulting/contracting services as a Business Analyst Team Leader, Project Manager, Product Owner and currently a Governance and Process Manager.

She currently is the Enterprise PMO Governance and Process Manager for a large healthcare company where she manages project, program and portfolio governance and process improvements. In this role, she is responsible for leading and ensuring compliance with reporting, standardization and project framework. This includes coaching and mentoring project managers and facilitating training sessions on managing projects and bringing them back into alignment. Her most challenging roles include governance for divestiture and merger and acquisitions programs. 

She is familiar with Agile, Waterfall and hybrid project management approaches. She led several scrum teams in ensuring the product and feature improvements were in support of the company’s mission and vision. She develops onboarding techniques for the PMO, served on software change management boards, onboarding team and product management leadership boards and helping teams to manage their releases and product forecasts.

Namita Azad

Namita Azad

System Transformation Manager, Montefiore Health

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 16:00 - 16:30 pm

Biography

Namita Azad is the System Transformation Manager for the Montefiore Health and TransformationManager with the department of Performance Improvement & Analytics at the Montefiore Medical Group. She is responsible for the dissemination and sustenance of all quality programs and initiatives but specializes in managing this with infusing the clinical transformation with quality improvement science.  This unique approach has grown to be a mark of Montefiore’s quality improvement strategy and has been recognized throughout the Health system as the standard for transformation. 

Eric Wenke

Eric Wenke

Corporate VP, Enterprise Transformation, Baptist Health

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 14:40 - 15:10 pm

Biography

Rajeev Jain

Rajeev Jain

VP Finance Operations, HP

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 11:00 - 11:30 am

Biography

Brett Addis

Brett Addis

Global Vice President, HR Strategy & Transformation, SAP

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 13:00 - 14:30 pm

Biography

Brett Addis is the Global Vice President, HR Strategy & Transformation with SAP SuccessFactors. Brett’s global team proactively partners with customers to deliver strategic engagements to guide them through their transformation journey.

During his 20 + year tenure he worked across many of the HR disciplines as a practitioner and consultant. Before to joining SAP, Brett spent 12 years in management consultant. He initiated his consulting career at Korn/Ferry where he held the position of managing consultant. He then joined Appirio / Knowledge Infusion as a Human Capital Management Practice Leader. Throughout his consulting career he has had the opportunity to partner with many global organizations to guide them through their HR transformation. Brett also spent his first 10 years in corporate HR holding the executive positions of Vice President of Human Resources and Talent Acquisition at Washington Mutual Bank. Throughout his HR career he has had the opportunity to partner with many global organizations through their HR transformation.

Brett is an active thought leader and frequently authors blogs, whitepapers, and participates as a key note speaker for many global events.

Derek Mydlarz

Derek Mydlarz

Medical Director, Office of the Chief Medical Officer, Humana

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 14:50 - 15:20 pm

Biography

Dariusz Mydlarz, M.D., M.P.H. is a medical director at the Office of the Chief Medical Officer, Humana, Inc. He has diverse professional experience that encompasses both military and civilian settings, including clinical and executive management in preventive and occupational medicine, population health, health care analytics and health systems.

Prior to joining Humana, Dr. Mydlarz served as a lieutenant colonel in the U.S. Army. He directed Army National Guard preventive and occupational medicine programs for 54 states and territories at the National Guard Bureau/Pentagon in Washington, D.C. In addition to his military experience, Dr. Mydlarz also served as a medical director in various primary care settings, where he focused on patient engagement, value-based primary care delivery, continuous clinical quality improvement and chronic disease management programs.

Dr. Mydlarz is board-certified in both preventive and occupational and environmental medicine. He earned his medical degree from the University of Rochester School of Medicine, completed preventive medicine training at Walter Reed Army Institute of Research in Washington, D.C., and completed his occupational and environmental medicine training, as well as an M.P.H. at Johns Hopkins University. 

Anne Spoldi

Anne Spoldi

Executive Director of IT Strategy Execution, Merck & Co

Biography

Anne Spoldi is Executive Director, Merck IT Strategy Execution. In this role, Anne is
responsible for oversight of global IT portfolio planning and program management,
marketing, communications and organizational change management. Anne has been
integrally involved in the orchestration of the transformational changes that have been
planned and realized in Merck’s IT organization over the past four years. Anne joined
Merck Global Services in 2009. Prior to Merck, Anne worked for Sun Microsystems in
Menlo Park, CA where she led numerous cross-company organizational change
initiatives, executive development programs; and also served in business development
roles.

Earlier in her career, Anne worked for Perkin-Elmer, a life sciences
instrumentation company where she held positions including global marketing
communications director and product manager for laboratory robotics and atomic
spectroscopy. Anne holds a B.S. in Biology/Chemistry from Sacred Heart University in
Fairfield, CT.

Maximiliano Just

Maximiliano Just

Global Director Business Integration in Associate Services, Coca Cola

Biography

Tejas Vashi

Tejas Vashi

Senior Director of Product Strategy and Marketing, Learning, Cisco

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:40 - 18:10 pm

Biography

Tejas Vashi is an advocate for learning and its critical impact on business transformation. In his role as senior director of product strategy and marketing at Learning@Cisco, he is responsible for defining the education strategy, driving business innovation and establishing strategic industry partnerships. 

A technology industry and Cisco veteran, he has seen firsthand the effect that technology can have in driving business growth and is considered a thought leader in learning as it applies to business transformation. He believes education is essential to activate new technologies, and has devoted his career to redefining talent enablement for today’s digitized world.

Prior to joining Cisco, Tejas gained broad experience in industry. He worked in design, testing, and quality engineering capacities, directed manufacturing projects and led product marketing efforts. Throughout his career, he’s demonstrated an entrepreneurial spirit and a passion for leading business growth and inspiring innovation. In his time at Cabletron Systems, a networking provider, he demonstrated this spirit by expanding the company’s footprint into Asia-Pacific. At Cisco, he helped integrate optical technologies into high-speed data networks to create a new line of business for the company.

Tejas holds a Bachelor of Science in Electrical Engineering from Drexel University and a Master of Business Administration from Temple University, in Philadelphia, PA.   

Reed Deshler

Reed Deshler

Organization Design & Change Leader, AlignOrg Solutions

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 10:15 - 11:45 am

Biography

Tray Cockerell

Tray Cockerell

Director & CEO Project Leaders, Office of CEO, Humana Inc

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 14:50 - 15:20 pm

Biography

Adam Stoehr

Adam Stoehr

Vice President Education & Research, Excellence Canada

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:10 - 17:40 pm

Biography

Adam Stoehr is a operational excellence strategy and employee happiness researcher and speaker.  He is one of Excellence Canada's primary faculty members who facilitates leadership, organizational assessment, process improvement, and quality management training across North America.

He has a Ph.D. in business strategy from the University of the West of England, Bristol Business School. His thesis was “The Relationship Between a Strategic Approach to Quality and Employee Happiness.”  Dr. Stoehr also has an MBA from the Rotman School of Management at the University of Toronto, and a bachelor of business administration and French degree from Wilfrid Laurier University. He has delivered talks for more than 25,000 people since 2000.

Elli Hurst

Elli Hurst

Vice President, Automation, IBM

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 15:00 - 16:45 pm

Biography

Elli Hurst is responsible for the strategy and development of Cognitive Enterprise Automation with a particular focus on automation for application management.

Elli's experience includes over 20 years in leadership roles within IBM in the application development management and innovation space, including deep expertise in global delivery models.

Dwight Harris Jr.

Dwight Harris Jr.

Senior Lean Six Sigma & Agile Integration Consultant, Dun and Bradstreet

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 16:00 - 16:30 pm

Biography

After graduated from U.C. Berkeley (BA), and Cornell(MBA), Dwight  managed investment risk as a consultant in venture capital, market risk in portfolio management and cash flow risk in corporate finance.  As a Dodd Frank expert, Dwight pivoted to managing operations risk at GE Capital, co-implementing the enterprise risk management platform.  Dwight went on to serve as Vice President of Markets Risk and Controls at Barclays.  Dwight is now playing a senior role in positioning and transforming Dun and Bradstreet into a next generation customer centric organization.


Dr. Mathias Kirchmer

Dr. Mathias Kirchmer

Managing Director & Co CEO, BPM-D

Business Transformation & Operational Excellence World Summit (BTOES17)

Tuesday 21st March 2017 | 15:30 - 17:00 pm

Biography

Dr. Kirchmer is a visionary leader, thought leader and innovator in the field of Business Process Management (BPM), combining his broad practical business experience with his extensive academic research. He has added significant value to organizations of various sizes and industries in an international environment.

Most recently, Dr. Kirchmer co-founded BPM-D, a company focused on establishing and applying the BPM-Discipline for strategy execution in a digital world. BPM-D was named by CIO Review one of the 20 Enterprise Architecture solution providers to watch and by InsightsSuccess one of the 50 most valuable Tech Start-ups in the US. Before he was Accenture’s Managing Director & Global Lead for BPM and CEO of the Americas & Japan for IDS Scheer, best known for its ARIS software. 

Dr. Kirchmer remains involved in academia as an affiliated faculty member at University of Pennsylvania, Widener University, Philadelphia University and guest professor at the Universidad de Chile. In 2004, he received a research and teaching fellowship from the Japan Society for the Promotion of Science. Dr. Kirchmer has published 6 books and over 120 articles.

Dr. Kirchmer holds a PhD in Information Systems from Saarbrucken University, Germany, a Master in Business Informatics from Karlsruhe Technical University, Germany, as well as a Master in Economics from Paris-IX-Dauphine University, France.

Randy Shumway

Randy Shumway

Chairman, Partner, Cicero Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 15:00 - 16:45 pm

Biography

Randy Shumway founded the Cicero Group (www.cicerogroup.com) in 2001 with four people working out of abasement. At the beginning of 2017, when Randy stepped down as CEO, Cicero had grown to over 350 professionals with offices crossing the United States. In 2016, Randy was awarded Utah’s Lifetime Achievement award and wasnamed CEO of the Year in recognition of his professional accomplishments.

Randy’s vision in founding Cicero was to deliver more than mere strategic recommendations to organizations but to actually roll-up his sleeves and help organizations effectively execute the ideas.

During his more than 16 years at Cicero, Randy has led multiple transformation and change managementengagements for Fortune 1000 clients in such sectors as High Tech, Telecommunications, Life Sciences,Manufacturing, Financial Services, Consumer Products and Education.Having stepped down as CEO, Randy currently leads the Change Management and Transformation practice at Cicero,as well as the firm’s private equity subsidiary.

Randy is on the corporate board of Snowhite and of Angoss Software (TSX: ANC). He serves on two state appointedboards – the state’s Economic Council and its Education Commission. Randy serves on multiple volunteer boards suchas Southern Utah University, Utah’s Employment Taskforce, Boy Scouts of America Great Salt Lake Council, and EducationFirst. He is a prolific author in the Deseret News and in Forbes regarding effective education and economicpublic policy.

Prior to starting Cicero, Randy was the Executive Vice President and Managing Partner at Answerthink. He started hiscareer at Bain & Company.

Randy obtained his MBA from Harvard Business School, graduating with highest academichonors (Baker Scholar).

Elaine Richardson

Elaine Richardson

Senior Advisor in Corporate Strategy , Export Development Canada

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 14:05 - 14:35 pm

Biography

Elaine Richardson is a Senior Advisor in Corporate Strategy at Export Development Canada (EDC). EDC is Canada’s export credit agency providing financial and knowledge services to support Canadian companies to go, grow, and succeed internationally. Elaine is a certified Lean Six Sigma Blackbelt who applies lean thinking to influence the organization’s senior leadership team in applying lean principles to organizational processes, structures, and individual behaviour. Since taking the position in Corporate Strategy, Elaine has worked with senior leadership in re-defining the organization’s strategic direction and guiding the adjustments of enterprise management systems to support strategy deployment and execution. These systems have been essential in helping align EDC functions to ignite growth in the number of companies the organization serves.

In her previous role as a Senior Advisor in Operational Excellence, Elaine was critical to set-up a top-down coaching program to drive lean principles throughout the organization focused on providing individual and team support for senior management. Elaine is able to leverage both technical lean expertise as well as behavioral coaching techniques to help senior management create the climate for innovative change within the organization. Through this experience, Elaine and the organization have learned the power of full-team Executive engagement in helping instill a lean culture that is ready to take on new challenges.

Elaine holds a Masters in Business Operational Excellence from Ohio State and Bachelor of Commerce from Queen’s University.

Kevin Goldsmith

Kevin Goldsmith

CTO , AVVO

Business Transformation & Operational Excellence World Summit (BTOES17)

Thursday 23rd March 2017 | 14:20 - 14:40 pm

Biography

Kevin Goldsmith oversees the development and IT teams at Avvo. Prior to joining Avvo, Kevin was the VP of Engineering at Spotify, the popular digital music service, where he led a team of 175 engineers for the company’s mobile, desktop and web platforms. He also served as the Director of Engineering for Adobe Systems for nearly a decade. Kevin has been an industry forerunner in the areas of GPGPU for commercial applications, leading development teams for both Adobe and Microsoft’s Virtual Worlds (later social computing).

Kevin speaks around the world, on topics ranging from product development to how culture affects work productivity and morale. He earned degrees in Applied Mathematics and Computer Science from Carnegie Mellon University.

Joseph F. Paris, Jr.

Joseph F. Paris, Jr.

Chairman, Xonitek, Founder, Operational Excellence Society

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 13:00 - 14:30 pm

Biography

Joseph F. Paris Jr. is a recognized thought leader on operational excellence; an international entrepreneur; a prolific writer; and a sought-after strategist, consultant, and speaker with engagements around the world.  His book, “State of Readiness” (May 2017) has been well received and endorsed by business leaders from highly respected companies – with operations around the world and across industries – and promises to be a definitive work on the field of Operational Excellence.

With over 30 years of experience in international business and operations, he is routinely called upon to offer guidance to C-suite and senior executives and business-operations and -improvement specialists who wish to improve the overall efficiency and effectiveness of their organizations.  He is highly valued for his ability to provide strategic insight and tactical analysis—and to convert these thoughts into reality by successful engagement and execution.  

Kelly Moore

Kelly Moore

Operational Excellence Lead, Syngenta

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:10 - 17:40 pm

Biography

Kelly Moore is an Operational Excellence Lead at Syngenta LLC.  A synthetic organic chemist by training, Kelly began leading a Syngenta-site Lean Manufacturing journey in 2007 and has been an active part of Syngenta’s enterprise continuous improvement transformation since. Kelly is well versed in traditional lean tools as well as TWI, Toyota Kata and A3 problem solving and works in both manufacturing and office processes.  Kelly’s passion is coaching and catalyzing practitioners while developing a culture of continuous improvement which delivers a sustainable business value.  

Rob Stewart

Rob Stewart

CEO, OpusWorks (by The Quality Group)

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 15:15 - 16:30 pm

Biography

For nearly 25 years, Rob and his team have been helping organizations “get people on the same page” for deploying Lean, Six Sigma, Operational Excellence, and Project Management.  OpusWorks has pioneered the wise, and customized, application of advanced blended learning and execution technologies so customers can accelerate skill-building, propel culture change, and increase ROI.

Rob began his career with IBM and he is a graduate of Emory University in Atlanta.

Aaron Washburn

Aaron Washburn

Senior Director of Business Process Improvement, CME Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 14:40 - 15:10 pm

Biography

Aaron Washburn is the Senior Director of Business Process Improvement at CME Group, overseeing the office of Business Process Improvement and is responsible for designing, leading and fostering a culture that embraces a continuous improvement mindset.  He has over fifteen years of experience of driving operational effectiveness and improving the Customer Experience across various industries.

Aaron earned a MBA from the Kellstadt Graduate School of Business, DePaul University.  He is a certified TQM instructor and a Lean Six Sigma Black Belt.

Jeff Robinson

Jeff Robinson

Regional Managing Consultant, Kepner-Tregoe

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 16:00 - 16:30 pm

Biography

Amish Chadha

Amish Chadha

Global Director for Operational Excellence, SNC-Lavalin

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 10:15 - 11:45 am

Biography

Amish is the Global Director for Operational Excellence across SNC-Lavalin’s Hydro & Power Delivery Division. The team holds extensive knowledge and know-how in the worlds of both power generation and power delivery.  With over 100 years of hydro experience with the company’s first hydro power project dating back to 1911.  They have been extensively involved in the designing, building, refurbishing and studying of both hydro & power delivery systems boasting an impressive background of 296,000 MW hydro power as well as over 114,000 km of transmission lines and more than 2,500 substations worth of collective experience.  The group also oversees SNC-Lavalin’s renewable energy projects.

Amish has been responsible for managing the merger integration of Hydro and T&D for SNC-Lavalin, providing governance and executive leadership across Engineering, Estimating and Customer Excellence kaizen programs. His Executive Leadership Initiatives have also resulted in a portfolio rehabilitation and cost-optimization program to achieve top and bottom line savings for SNC-Lavalin. He has previously held key practice leadership roles across PwC and Ernst & Young’s respective Energy, Mining & Utilities practices helping develop, build and grow key Advisory service and product offerings across regional markets.

A Senior Operations Advisor, seasoned management consultant and Energy/Natural resources specialist across the Energy, Infrastructure and Financial Services industries. Amish brings extensive experience in guiding organizations in medium to large-scale operations through complex and high-risk initiatives without compromising profitability. His domain areas of expertise include Business Transformation; Lean / Six Sigma; M&A; Data Analytics; Enterprise Supply Chain; Governance, Risk and Compliance.

He is passionate about emerging markets, the digital customer experience and working with companies and stakeholders on the vanguard of energy and technology with a vision for tracking social impact and disruption.

Joel Ehle

Joel Ehle

Advisory Board Member, OpusWorks (by the Quality Group)

Business Transformation & Operational Excellence World Summit (BTOES17)

Thursday 23rd March 2017 | 15:00 - 15:30 pm

Biography

For the past 3 years, Joel has run the OpusWorks Corporate Customer Council and served as a strategic advisor to the company.  Previously, Joel served as the Executive responsible for AT&T’s Quality Management System Center for Excellence (QMS-COE) where he and his team delivered over $2B in financial benefits. The ultimate mission of his organization was to drive a deeper ‘customer first’ culture across AT&T by creating a common quality management framework, providing expert guidance, and building a sustainable Quality infrastructure. Joel is a graduate of the Texas Tech University where he earned his B.S. in Civil Engineering.

Lawrence Cowan

Lawrence Cowan

Partner, Cicero Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 11:40 - 12:10 pm

Biography

Lawrence Cowan is a Partner at Cicero Group (www.cicerogroup.com) and leads Cicero’sAdvanced Analytics Practice. Lawrence has spent the last decade building Cicero's analytics practice and has experience using data to help Fortune 500 firms solve real business challengessuch as attrition, segmentation, sales prioritization, change management, pricing, business transformation, and customer satisfaction.

Lawrence is also the firm’s leader in predictive analytics and Big Data related engagements, applying Cicero’s deep expertise in strategy execution to ensure data delivers ROI. He partners with companies to help them shift from reactive to predictive analytics, allowing management to make better, faster decisions that move the business forward.

Lawrence is a frequent speaker and thought leader in the advanced analytics space, and hasserved as chairperson for the Data Analytics Leaders Event. His views and recommendations on Big Data and advanced analytics have been published in CIO Review and Predictive Analytics Times.

Lawrence earned a master’s degree in Predictive Analytics from Northwestern University, anMBA in Business Economics from Westminster College, and a bachelor’s degree in Communications from Brigham Young University.

Trent Kaufman

Trent Kaufman

CEO, Cicero Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 18:10 - 18:40 pm

Biography

Dr. Trent Kaufman is the Chief Executive Officer of the Cicero Group (www.cicerogroup.com).In 2006, he sold to Cicero the education transformation firm he had founded five years earlier.

Today, that company, Education Direction (www.eddirection.com), is a wholly-owned subsidiary of Cicero and works with over one thousand schools around the world to measurably improve student learning.Dr. Kaufman is respected globally for developing sophisticated systems to enable the use ofperformance data to maximize individual and team performance at organizations of variedpurpose and form. He is a leading author of two best-selling books regarding organizational transformation.

Prior to becoming a leader in organizational design and transformation, Dr. Kaufman’s first“career” was in public education. He began as a social studies teacher in Washington D.C.before becoming a high school principal in the Bay Area of California.Dr. Kaufman received a bachelor’s degree in Social Science, with an emphasis in Economics,from Brigham Young University. He earned a master’s degree in Education and Leadership from the University of California, Berkeley. Trent earned a master’s degree in Policy Managementand a doctorate in Performance Management from Harvard University.Dr. Kaufman’s public service includes volunteer leadership positions with the Boy Scouts of America, church service, and advisory board roles with the Nike Innovation Fund, StrayerUniversity, and High School Futures.

Iassen Deenitchen

Iassen Deenitchen

Head of Global Process, ING

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 11:40 - 12:10 pm

Biography

Cortilia Lin

Cortilia Lin

Director Brand Insights – Global Brand Strategy, Phillips

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 18:10 - 18:40 pm

Biography

Germaine Watts

Germaine Watts

Partner & CEO, IntelOrgSys

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:40 - 18:10 pm

Biography

Since early childhood, Germaine has been captivated by “how we work inside”, how thoughts, feelings, and perceptions shape our states of being, relationships with others, and our impact and success in the world. With over 25 years of experience as educator, lecturer and hands-on human and organization development practitioner, she has had the privilege of engaging people from all over the world in thought-provoking explorations of what gives meaning and purpose to their lives.

With degrees in Business Administration and Industrial Relations, complemented by continuing studies in Integral Psychology and Organization Development, Germaine takes an expansive approach to her work. She is a systemic change agent focused on the intersection between personal meaning and purpose and the social systems within which people live and work.

Germaine is the founder of the niche consulting firm Intelligent Organizational Systems, where she advises senior leaders on the design, management, and resourcing of purpose-driven organizations. She has pioneered new organization improvement strategies using aggregate behavioral propensity data to understand workforce strengths, challenges, and performance potential.

In 2016, Germaine, and her co-author John Paciga PhD, published a book titled Process-based Management Systems for High Reliability Organizations, which incorporates these groundbreaking ideas. The handbook provides whole system organization designers and systemic change agents step-by-step guidance on how to work with and align meaning, propensities, and systems in support of high performance.

Motivated by the challenge of bridging differences in cross-cultural and multi-lingual settings, Germaine has travelled extensively as expert lecturer on safety culture and management systems on behalf of the International Atomic Energy Agency. Before launching her international consulting career, Germaine held progressively more senior leadership positions in provincial worker’s compensation and cancer treatment systems, where she directed recruitment and selection, leadership development and performance improvement initiatives.   

Robert Hutcherson

Robert Hutcherson

CEO/Founder , Optimize Consulting, Inc.

Biography

Lee Winters, Sr

Lee Winters, Sr

Director of Strategy Optimization, Optimize Consulting, Inc.

Biography

Ted Iverson

Ted Iverson

Lean Expert, McKinsey & Company

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 16:45 - 18:15 pm

Biography

Bridgette Chambers

Bridgette Chambers

Managing Partners, Solomon Edwards

Biography

Fernando Ventureira

Fernando Ventureira

CEO, Stratence Partners

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 16:45 - 18:15 pm

Biography

Fernando is CEO at Stratence Partners, a global Consulting, Systems and Outsourcing well-known company, and has more than 25 years of experience helping the organizations, worldwide, optimizing Strategies, enhancing Commercial Effectiveness and implementing successfully Pricing Excellence.

Fernando is a recognized expert in producing tangible economic results through pragmatic “Short Term Solutions” and delivering long term vision as “Sustainable World Class Capabilities”.

Fernando is usual Chairman, VIP Workshop owner and Speaker at leading conferences, globally, and he is regularly editing expert articles and Whitepapers.

His professional career highlights include roles as CEO, CSO, VP, GM, Marketing, Sales, Operations, Program & Project Manager at leading companies such as Proudfoot (US), Matrix (UK), PwC (Spain), McKinsey (Portugal), IIC (Belgium) and IMP (France).

Fernando owns a DipHE in Industrial Engineering by the Science School of Cachan (Paris), a BScIT by the ESCP (Paris), a MBA by the EAP (Oxford), and he is finishing his Phd in Strategy & Organization at the Swiss Management Center (Zurich).

He speaks fluently French, English, Spanish, Portuguese, Galician and Catalan and enjoys international Projects to continuously improve his Italian, German and Chinese.

 

Zachary Surak

Zachary Surak

Partner, McKinsey & Company

Biography

Marcus Nicholls

Marcus Nicholls

Senior Partner & Author, Partners in Leadership

Biography

As a Senior Partner for Partners In Leadership, Marcus is an integral member of the company’s leadership team. He significantly contributes to the strategic direction of the company and helps guide the development of the company’s curriculum. Marcus is also the co-author of the leadership book, Fix It: Getting Accountability RightFix It is a fresh, intuitive journey into accountability providing a customized approach to this topic that touches everything in the organization.

Awards

View Award Site Awards

The Business Transformation & Operational Excellence Awards will be given to the most outstanding individual & organisational achievements through the application of operational excellence methodologies.

The focus of this elite awards program is to demonstrate to the global business community and respective organizations CEO’s the real results achieved through the successful implementation of operational excellence.

Agenda

The business environment is changing faster than at any time in history, and smart organizations know that their company’s competitive advantage today and in the future will come only by transforming their business from end to end, function by function and process by process. This event unlike any other event in the industry truly represents the NEW AGE of Operational Excellence.

Carefully crafted, the BTOES18 agenda has been uniquely designed over 6 months of painstaking primary telephone research, to deliver exceptional content, to drive the best attendees, and become the most engaging event in the industry.

Why Attend BTOES18

  • CEOs, COOs CSOs, CIOs, CAOs, CMOs, CFOs, CLOs, Chief Excellence Officers
  • Heads of / SVP & VP Global Operations, Global Operational Excellence Leader
  • Global Heads, Heads of, EVPs, SVPs, VPs, Directors of Business ExcellenceBusiness Transformation, Innovation Excellence, Innovation Deployment Value Creation, Productivity, Operational Excellence, Continuous Improvement, Process Excellence, OpEx, Process Engineering, Strategy ExecutionChange Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management.
  • VPs of Global Operational ExcellenceGlobal Continuous Improvement, Process Analysis, Enterprise Risk Management, Global Production & Logistics, Lean & Six Sigma, Operational Excellence & Productivity, Business Process Management.
  • Business Process Management Champions, BPM Project Leaders. 
  • Lean Six Sigma Deployment Leaders / Champions / Lean Six Sigma Master Black Belts
  • Directors of Operations, Process Re-Engineering, Productivity, BPM, Lean Six Sigma, Continuous Improvement, Business Reengineering, Performance Excellence, Operational Excellence, Process Analysis, Manufacturing Excellence, Productivity, Software Process Improvement
  • From across all industries, including ManufacturingHospitalsHealthcare, Medical Devices, Automotive & TransportationBankingCapital Markets & Insurance, Consumer Products & Retail, Pharmaceuticals & Life Sciences, Government, Armed Forces & Public Sector, Mining & Metals, Oil & GasPower & Utilities, Real Estate, Hospitality & ConstructionTechnology, and Communications.
  • Need for “Speed”: Building a Global Culture of Innovation
  • Achieving Performance Excellence Through a Holistic Systems Perspective.
  • Business Improvement - Continuous Improvement, Never be Complacent: How to Stay Ahead?
  • Current Disruptive Technologies: How can they be Leveraged Across and Implemented within Different Businesses and Industries?
  • Inspiration and leadership from within: The effective steps of securing management buy in
  • Changing Leadership Mindset and Adopting Lean Behaviour at Senior Level
  • Innovation in Traditional, Mature Industries: Does being innovative within your parameters work?
  • Digital Transformation and OPEX: Business Transformation merging with New Technologies
  • Transform the organization to a customer centric one with innovative data analytics
  • New way of doing Business Transformation and Process Improvements: Moving away from Lean and Six Sigma and going towards new way of forward thinking
  • Merging Traditional Operational Excellence with Business Innovation: A Journey from OPEX to Upstream Business Transformation to Business Innovation
Access the Agenda

The future of OpEx is Speed & Impact. 

The BTOES18 vision is for Operational Excellence to be viewed as a strategic weapon every CEO relishes.

Speed and the ability to adapt to changing market conditions and effectively set up new products have always been a significant challenge for business operations. However, when new technologies and innovations accelerate, disrupting all traditional and growing industries and markets, these challenges rush to the center stage. 

The expectation on Continuous Improvement and Operational Excellence teams to simultaneously rapidly adapt their programs and still excel is paramount. Operational excellence offers immense, untapped opportunities for increased efficiency, lower costs and enhanced customer loyalty; which in turns the profitability and growth of the whole organization – essential in this competitive market.

However, the problem within many organizations is Operational Excellence is stagnating.  Often relegated to side-shows rather than being the strategic weapon every CEO relishes. OpEx programs are stuck at the operational level or incremental improvement level, and are measuring themselves in counts oftraining, certifications and projects launched.

These techniques measure activity. They do not measure progress. 

The current emphasis for the profession needs to be on strategy, value creation and customer experience. This lack of substance and real continuous improvement strategy to harness the true power of OpEx at the top-line level is entirely symptomatic of an eco-system in need of progressive leadership.

This event is to help "nudge" the entire Operational Excellence profession onto this more productive path.

The Business Transformation & Operational Excellence World Summit is designed especially for the Global leaders in Continuous Improvement, Business Transformation, and Operational Excellence. The summit provides you with in-depth guidance on all aspects of Digital and Business Transformation, Innovation, Change Management, Culture Change, Strategic Alignment, Lean Deployment, and Customer Experience Excellence.

No other event utilizes our unique blend of top-tier case-studies, panel discussions, speaker roundtables, technology test-drives and more, to gain valuable insights from your peers and global market leaders within all key industries.

Packed with incredible progressive leaders, content and networking opportunities, BTOES18 will show you that when Operational Excellence is applied effectively, it will help your organization hit far harder, and move far faster than the competition.

Learn more
  • The ONLY event to build its agenda through 6 months of painstaking primary research. This ensures our agenda is weighted precisely to the key challenges and future trends the industry is facing right now.
  • The ONLY event to have a dedicated track focused on succeeding in Digital Transformation.
  • The ONLY event to have 60+ fresh, cutting-edge speakers that are not on any other agenda, and many that have never spoken before, sharing their case studies for the first time. This is down to our in-depth research stage, unrivalled by any other OpEx event. 
  • The ONLY event to have no sales pitches in the agenda. Our event is full of the most progressive leadership-level practitioners, where their presentations are carefully vetted to focus on the how to, what to. Sales pitches are strictly forbidden.
  • The ONLY event filled with 95+ Practical How-To Case Studies, to take home and apply straight away to your organization.
  • The ONLY event looking at end-to-end transformation delivered by Operational Excellence to achieve business excellence throughout the organization. 
  • The ONLY event to truly focus on the future of Operational Excellence. Businesses are going through a number of disruptive trends, where the demands of the organization are rapidly changing. This event will show you how progressive leaders are using Operational Excellence as the backbone, the discipline, the framework of strategy development & execution, innovation execution, customer experience and business transformation. 
  • The ONLY event to have a dedicated track to address the Leadership issues of achieving system-wide, sustainable, end-to-end culture and business transformation.
  • The ONLY event to go into the right level of depth, sessions and weighting within each track, where some tracks are effectively a stand-alone conference. e.g. Over 8 sessions dedicated to achieving Operational Excellence and 5 on Digital Transformation. No other event goes into this level of depth on each key theme.
  • The ONLY event on the market to bring together the whole Business Transformation & Operational Excellence ecosystem with more key best-in-breed organizations in more key industries, so you can take ideas from the very best.
Learn more
  • ENGAGE with Global Continuous Improvement Leaders viewing traditional Operational Excellence Culture with an eye to the future, solving real life OpEx  challenges, through Roundtable discussions, panel sessions, and workshops designed to give you more direct contact with the speaker.
  • DISCOVER how to align your traditional Operational Excellence methodologies with Digital Transformation and Business Innovation through our dedicated tracks.
  • EXPERIENCE others’ Operational Excellence successes and failures, when industry leaders present real-life case studies on how they achieved their goals.
  • RECEIVE real, practical guidance on utilizing Operational Excellence to create top line growth, with a holistic view from Strategy to Execution and Implementation of RPA and CI
  • GAIN the skills and perspective necessary to fully encourage leadership understanding and buy-in for your Operational Excellence team, with our dedicated Leadership track sessions including proven techniques to guarantee buy-in.
  • LEARN how to transform your Operational Excellence team to think strategically, using Operational Excellence to fuel, execute and manage value creation projects.
  • TAKE HOME the skills to implement, and sustain a culture of Operational Excellence within your organization, to help your organization sustainably embrace and embed Operational Excellence at every level.
Learn more

More parties, dinners, and get-togethers, all about making new industry friends, in the beautiful setting of our official event venue.

  • Welcome Cocktail Party - March 13. 
  • Operational Excellence Awards Gala Reception - March 14. 
  • Operational Excellence Awards Gala Event - March 14. 
  • Awards After Party - March 14. 
  • VIP Pre-Reception Party  - March 14. 
  • Mid-Morning and Mid-Afternoon Themed Breaks - March 13-16.
  • Meet the Speaker Topic Themes Lunch Tables - March 14-15.
  • Organized Dinners - Around Conference Themes & Topics
Learn more

BTOES18  has been engineered to exceed expectations:

  • 100+ Speakers – All Practitioners - Industry Leaders, Thought Leaders, Disruptors, & Legends.
  • Over 100 Sessions
  • 10 summits in 1. 10 in-depth Dedicated Tracks with unparalleled opportunities for knowledge sharing and networking.
  • 20+ hours of Social Networking
  • 15+ hours of session time dedicated to peer to peer exchange of ideas. 
  • 5 parallel Tracks Steams
  • 60+ Track Sessions.
  • 6+ Thought Leader Panel Discussions
  • 5+ Leaders Benchmarking Boardrooms e.g. CEOs, Global Heads, VPs of.
  • 30+ Round-Table Discussions.
  • 20 Summit Interactive Workshops & Master Classes
  • 50+ Poster Board Presentations
  • 30+ Credible Solutions Providers in the Exhibit Hall.
  • 60+ Hours of Content on the Agenda
  • 9000+ Past Attendees. Amalgamation of 5 previous leading industry events
  • 35,000+ Social Media Community Members.
  • 150,000+ BTOES Insights Subscribers
Learn more

Who's Attending?

Past Speakers

Omar Hatamleh

Omar Hatamleh

E Director at the International Space University, Former Chief Innovation Officer,, NASA

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 08:05 - 08:50 am

Biography

Dr. Omar Hatamleh is the Executive Director of the Space Studies Program.  Prior to assuming his new assignment, Omar was the Chief Innovation Officer, Engineering at NASA Johnson Space Center responsible for empowering the organization creative thinking and develop capacity to innovate.

Prior to that he was the Associate Chief Scientist at NASA ARC responsible for identifying new and promising areas of scientific research and supporting technologies that can be integrated into the Center's capabilities.  Previous roles at NASA also included Technology Relationship Manager, Advanced Development Manager, and Space Shuttle Orbiter Structures Subsystem Manager.

Omar has Nineteen years of aerospace industry experience and has published over 33 international journal articles; he has four engineering degrees, speaks four languages and has been an invited keynote speaker to multiple national and international events. Omar has also been the recipient of several prestigious awards and recognitions from NASA.

Bobby Graves

Bobby Graves

General Manager, TSSC, Toyota Motor Engineering & Manufacturing North America

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 12:00 - 12:30 pm

Biography

Graves began his career with Toyota in 1987 and progressed through a series of positions in production at Toyota Motor Manufacturing, Kentucky (TMMK) responsible for assuring overall quality within all production shops.

In 1997, he was assigned to TMMK’s operations development group where he trained Toyota Production System (TPS) know-how to team members from all levels of the organization and coordinated internal TPS activities. During his 15 years at TMMK, Graves supported multiple production launches and all-new model introductions.

From 2003-14, he served as manager for TEMA’s operations management development division, working closely with Toyota’s North American plants and suppliers to help streamline processes and strengthen TPS activities. In this role, he supported internal & external continuous improvement projects and training workshops.

Prior to joining Toyota, Graves worked at the Federal Bureau of Investigation in Louisville, Kentucky where he was an auditor for the white collar crime unit.

He obtained a Bachelor of Science in Operational Management from Western Kentucky University (1981) in Bowling Green, Kentucky. Originally from Columbia, Kentucky, Graves still owns and maintains a family farm.

Priya Anant

Priya Anant

Director, Global Vendor Operations, Trust & Safety, Google

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 15:15 - 16:30 pm

Biography

Priya leads global operations for Trust and Safety across Google. In her role, Priya works with all product teams across Google to fight spam, abuse and fraud and deliver a safe user experience. In her time at Google, Priya has streamlined global operations across multiple teams and partnered with product, operations, finance and legal teams to drive transformations. She leads the Googlewide deployment of “gLean” a program to coach Googlers about adopting lean within Google’s highly dynamic and fast paced environment.


Prior to Google, Priya  spent 10 years in management consulting at Bain where she advised healthcare, technology and consumer goods companies on global growth strategies and operations improvement. Before her career in consulting, Priya worked for GlaxoSmithKline and focused on global manufacturing and with Unilever on marketing and supply chain. In addition, Priya was a public accountant with Ernst & Young. Priya holds an MBA from Wharton and is also a Chartered Accountant.


Priya has lived and worked in Australia, New Zealand, the UK and US. When she is not at work, Priya loves spending time with her family, introducing her kids to the joys of camping, trying out new vegan recipes and searching for the elusive perfect cappuccino in the US (It is a little known fact that Australia has some of the best coffee in the world and the quest to find it in the US continues...)

Julio Urrutia

Julio Urrutia

Chief Process Officer, Latin America, Ricoh 

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 15:15 - 16:30 pm

Biography

Julio Urrutia has been in the technology industry for more than 15 years, now as Head of Operational Excellence and CISO at Ricoh Latin America. Julio holds a Degree in Strategic Marketing Management, a Master's Degree in IT Service Management, a Master's Degree in Business Analysis plus multiple Industry Certifications.

In his current position, Julio is in charge of many critical corporate initiatives. Working in a Global environment and with an extend knowledge of Latin American cultures, markets & economies. Lead and manage major expertise area programs and company-wide critical projects; responsible for the creation of methodologies and standards, measurement criteria and leading-edge initiatives to improve productivity, efficiency and organizational excellence. He is an active-global public speaker and takes part in consultations.

Julio credits his success to great passion for what he does and constant learning. Manage the full range of design and development efforts from concept to implementation; communicate at all levels and hold negotiations with large-scale vendors; maintaining expertise on industry, products and technology trends through research and training. Manage and optimize working relationships; with great expertise in creating, developing and leading high-performance teams, facilitate innovation, and promote openness to and participation in change. Also accountable for creating and controlling organizational budget to accomplish desired results. 

Fluent in English, Spanish and Portuguese, and is able to communicate in French, Julio is in progress to obtain a Certificate of Professional Development in Strategy at Wharton - University of Pennsylvania.

Bill Owad

Bill Owad

Sr. Vice President, Operational Excellence, Cardinal Health

Business Transformation & Operational Excellence World Summit (BTOES17)

Tuesday 21st March 2017 | 17:30 - 18:10 pm

Biography

Bill Owad, senior vice president of Operational Excellence specializes in the strategies and tools that support the pursuit of a lean enterprise. Working with a team of nearly 150 Operational Excellence staff members and coaches aross Cardinal Health, Owad is responsible for developing and implementing an enterprise approach to Operational Excellence at Cardinal Health, ultimately improving the value delivered to the company’s customers.

In addition to his role as senior vice president, Owad also supports the extension of Operational Excellence external to Cardinal Health as the executive sponsor for the company’s relationships with the Lean Enterprise Institute (LEI) Partner Program, the Healthcare Value Network, The Ohio State University Fisher College Center for Operational Excellence and the Conference Board Quality Council. During his tenure, Owad has held several positions within Operational Excellence and has served as the primary architect of the company’s enterprise-wide deployment of Operational Excellence, which, over eight years, yielded significant improvements in customer loyalty, employee engagement, operational performance and working capital utilization.

Prior to joining Cardinal Health, Owad held several operations and administrative roles that have used the tools of Lean Six Sigma to transform health care provider organizations, supply chain and medical supply companies. These roles include corporate director of quality for ProMedica Health System, executive director for Cordelia Martin Health Center and several adjunct faculty positions with the College of Pharmacy at the University of Toledo and other nationally recognized programs.

Owad is also active in the community, serving in the past as board chair for the Central Ohio American Red Cross BioMedical Services, board chair for Cordelia Martin Health Center, senior examiner for the Malcolm Baldrige National Quality Program, and examiner / team leader for the Ohio Award for Excellence. Currently, Owad serves as a board member for the Partnership for Excellence, Mid-Ohio Foodbank, and the ASHP Research and Education Foundation.

Owad received his bachelor’s degree in Pharmaceutical Sciences and his Master’s of Business Administration from the University of Toledo. His post-graduate work includes the achievement of Fellow status with the American College of Healthcare Executives, multiple Lean Six Sigma certifications and continued development as a Lean leader through his work with Cardinal Health and LEI. Owad has also authored several publications and presentations on quality systems and customer loyalty. 

Zac Jacobson

Zac Jacobson

Sr. Director, Global Business Excellence & Customer Insights, eBay

Business Transformation & Operational Excellence World Summit (BTOES17)

Thursday 23rd March 2017 | 13:30 - 13:50 pm

Biography

Zac is the Senior Director of Business Excellence and Customer Insights for eBay Marketplaces. In this capacity, he is responsible for the operating effectiveness of the Global Customer Experience organization which includes customer service, policy and risk management, billing and payments, and operations support service functions. His team’s mission is to create consistently excellent and efficient experiences that result in loyal customers.

 

Zac has 20 years of global leadership experience spanning military/government, operations/manufacturing, and technology industries. He joined eBay in 2010 from the world’s largest drilling services company where he led global operations responsible for 5500 employees and the profitability, productivity, safety, and asset management of a $1.2B business.  Prior to that, Zac served in a variety of leadership roles in operations; finance; strategy; and mergers, acquisitions, and divestitures.

 

Zac earned a B.A. from New Mexico State University and an M.A. from the University of Phoenix. He holds certifications in Project Management, Strategic Change Management, Six Sigma Black Belt, and Lean.  He is also the General Manager for eBay in Austin, Texas where he lives with his wife and three sons.

Dave Margil

Dave Margil

Lean Enterprise Leader, Corporate Information Services, Bose Corporation

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 08:50 - 09:30 am

Biography

Since 2010 Dave Margil has served as the Lean deployment leader for Bose Corporate Information Systems (CIS). He is responsible for developing the Lean Enterprise Vision and deployment roadmap in CIS and for driving Lean Six Sigma practices throughout the IT function. He leads value stream improvement activities, contributes to the internal Lean Six Sigma curriculum development, and delivers training and coaching to employees throughout Bose Corporation.

Prior to this role, Dave spent several years as a Business Engagement Manager and as a Project Manager in the Bose Online Commerce Group. Before joining Bose he co-founded and spent several years as the VP of Product Development for a Cambridge, MA-based computer game company.

Dave is a Bose certified Master Black Belt and has a Bachelor of Fine Arts from the University of Massachusetts.

Ted Revilock

Ted Revilock

Director of Operational Excellence for Global Shared Services , The Coca-Cola Company

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 13:55 - 14:15 pm

Biography

Ted is Director of Operational Excellence for Global Shared Services at The Coca-Cola Company.  He is responsible for deploying Operational Excellence across the Finance, Human Resources, Data Management, Accounts Payable, Workplace Services, Creative Business Solutions and User Experience lines of business, involving greater than 1300 employees in 7 main hub locations globally.  The Operational Excellence program utilizes Lean, Six Sigma, Program Management, Business Process Management and Human Centered Design concepts and internally created methods to drive value for the business.

 

Ted has been with The Coca-Cola Company leading implementations of OE in Shared Services, Information Technology, Human Resources, Supply Chain and Franchise Bottling partners for 10 years.  Prior to The Coca-Cola Company, Ted worked in the Automotive Industry with Ford Motor Company and Tier I suppliers in product development.  In total Ted has been working as a continuous improvement professional for over 20 years.

Jeff Hastie

Jeff Hastie

Global Director, Lean Enterprise, Bose Corporation

Business Transformation & Operational Excellence World Summit (BTOES17)

Wednesday 22nd March 2017 | 08:50 - 09:30 am

Biography

Jeff Hastie is the Global Director – Lean Enterprise at Bose Corporation. His responsibilities include leading Lean and Six Sigma programs in Manufacturing and Global Supply Chain, Sales and Marketing, Product Development, Research and Corporate Administration including IS, HR, Finance and Legal. 

Jeff started his career at Bose in 2001 as a senior Quality Engineer and Six Sigma Black Belt. He worked with Finance to quantify the cost of poor quality and over the next 4 years he led improvement Teams across Manufacturing to bring more value to the company. In 2005, he initiated and led the formal deployment of Lean Six Sigma at Bose Corporation. In 2007, Jeff developed and implemented a strategy to pilot and then expand the Bose Production System (the Toyota Production System) across Bose Manufacturing Plants and Distribution Centers. Today Lean Enterprise is a strategic imperative enabling the success of Bose Corporation business improvement strategies worldwide. 

Prior to Bose, Jeff was employed at Wyman-Gordon Company, producers of technically advanced structural and engine components for the Aerospace Industry. During his 18 years at Wyman-Gordon, he held a variety of leadership roles in Industrial Engineering, Manufacturing Operations, Quality Assurance and Continuous Improvement.

Jeff has over 35 years of manufacturing and Continuous Improvement experience in the Wood Products, Metal Working, Aerospace Forging and Consumer Electronics Industries. He has spent the last 19 years dedicated to leading Lean & Six Sigma programs to accelerate business value. 

Jeff hold a Bachelor of Science Degree in Wood Products Engineering from the State University of New York and a Bachelor of Arts Degree in Business Administration from Syracuse University. He is a Certified Lean Six Sigma Master Black Belt.

Get Involved

This event is currently in production. Please click below to get involved. The Agenda and Full Speaker Line up will be published on September 25th, 2017.  

Get the Latest Info

Get the Agenda as soon as it's released. Plus, announcements on the forward-thinking speakers and visionaries. 

Testimonials

I have found the summit to be among the best I've attended in my 30+ years. The speakers are professional; the presentations are informative and no sales attempts as I've seen in other settings. 

VP Performance Process Improvement , Universal Health Services

The 4th Annual Global Lean Six Sigma & Business Improvement Summit and Industry Awards 2009  was outstanding.  It was my pleasure both to participate and attend.  I compliment both Claire and you and, of course, Vijay, on what can only be classified as a first class event. The pleasure in meeting you was mine and I look forward to future interaction.

Strategic Planning & Continuous Process Improvement Director, US Army Military District of Washington and Joint Force Headquarters-National Capital Region

Thank you for such a great Conference. Over the years, I have attended 25+ Six Sigma Conferences and I have never participated in one better. We appreciate you and your team's hard work!

Raytheon Six Sigma Institute, RAYTHEON

A tremendously informative and useful event. Unlike most summits that focus on presentations, this event informed, stimulated and provided insights that participants could use when they returned to their organization

 
Director, Army Distributed Learning, US Army

Great event. Very informative and eye opening to current issues

TNG Analyst, US Army

This summit is an excellent opportunity to interact with leaders across the spectrum of industries involved with Lean and Six Sigma and to re-energize our own deployments with new ideas and renewed passion for operational excellence

 
Operational Excellence Analyst, Newfield Exploration

The opportunity to network, hear practical implementation examples, see vendor updates and take away new ideas is just outstanding. Thank you!

Manager, SW Process Improvement, RIM

You guys run the best business improvement conferences with exceptional business leaders sharing best practices

Lean Six Sigma Corporate Deployment Leader, BMO Financial Group

The 4th Annual Global Lean Six Sigma & Business Improvement Summit and Industry Awards was outstanding.  It was my pleasure both to participate and attend.  I compliment both Claire and you and, of course, Vijay, on what can only be classified as a first class event. The pleasure in meeting you was mine and I look forward to future interaction with your organization.

Strategic Planning Officer and Continuous Process Improvement Director, US Army Military District of Washington and Joint Force Headquarters-National Capital Region

It was very nice to finally meet you at the conference in Orlando.  I really enjoyed everything. Congratulations on such wonderful work.

Co-ordination Officer, United Nations

Thanks for organizing another successful conference. There were quite a few opportunities for dialogue among experienced practitioners (MBB forum, Consultant panel, Deployment Leader benchmarking forum, etc). Well done.

Strategy Deployment Leader - Six Sigma MBB, Black & Veatch Corporation

I was very impressed with the representation at the conference and at the awards ceremony. Always striving for excellence!

Vice President, Operational Quality & Training, Wyndham Vacation Ownership

It was a great conference with some outstanding presentations.  I look forward to next year.

PE, MBB, Lean Six Sigma, Merck

As in prior years, the Annual Global Lean Six Sigma & Business Improvement Summit and Industry Awards Program did an excellent assembling a diverse group of business professionals that all share the same passion for Continuous Improvement. This was clearly evident during the presentations they gave during the track sessions as well as their active participation in the plenary sessions.

Productivity Director – NAIG, Praxair Inc.

I was impressed at the diversity of industries that were represented at the conference. From technology to steel, to pharmaceuticals, there were a wide variety of companies who are really interested in learning best practices and sharing them with others. 

Senior Manager, Consumer Care and Tech Support Strategy, Dell Inc.

The range of companies and industries that were represented resulted in superb exchange of ideas

Lead Master Black Belt, CR&D, DuPont

As a new deployment leader, I attended three conferences last year, and yours was by far the best! I found the sessions to be varied and informative, and they were supplemented by opportunities to mingle with other participants and industry specialists. I look forward to making your an annual event!

VP Service Quality, TD Canada Trust

Interesting perspectives provide an excellent basis for determining how we can benefit from Six Sigma. Great location and venue!

Director Head of Global Operations, World Bank

Excellent insights…excellent thoughts. The speakers shared inspirational stories and helpful lessons learned

Altas Program Improvement, Lockheed Martin

This was a great opportunity to see first hand how other companies approach building quality into the design process. I have taken away numerous new ideas that I will incorporate into our model

VP Six Sigma Business Excellence, Cigna Corporation

Leadership, Energetic, Engaging, Wonderful Presentations

Senior Vice President, Mckesson Corporation

The conference on Lean Six Sigma showed how to integrate these proven methodologies in Manufacturing and Service companies as well as how to enable both Lean and Six Sigma by removing complexity from your business.

VP, Master Black Belt, Quality & Productivity, Bank of America

The Global Six Sigma Summit and Awards Conference was our most successful marketing event for 2007. This was largely the result of the personal interest staff took in finding ways to optimize our visibility and facilitate contact with key prospects.

VP Marketing, Instantis

Excellent Balance of superb speakers, best vendors and relevant, practical topics. Must attend this event.

LSS Champion, Northrop Grumman

A Summit very well organized where the aim of the program is the content and the real research of best Practices.  It was a hard job as an Awards Judge due to the real top level of competitors and their great results.

Head of Quality, Ferrari Racing

Thank you for such a great Conference. Over the years, I have attended 25+ Six Sigma Conferences and I have never participated in one better. We appreciate you and your team's hard work!

Founder, Raytheon Six Sigma Institute, RAYTHEON

I have found the congresss to be among the best I've attended in my 30+ years. The speakers are professional; the presentations are informative and no sales attempts as I've seen in other settings.

VP Performance/Process Improvement , Universal Health Services

I have found the congresss to be among the best I've attended in my 30+ years. The speakers are professional; the presentations are informative and no sales attempts as I've seen in other settings.

VP Performance/Process Improvement , Universal Health Services

These congresss are simply the best, and there really are no others even close. I have attended almost every year. The speakers are top shelf, there is great opportunity to make new contacts, and the event organization is wonderful. 

VP, Quality , Saint Vincent Health System

You provide the most in-depth conferences that I have ever been to.

VP - IP Capture Quality, US Bank

Pre-summit workshops were very practical, tool-based, and I will certainly leverage.  The summit had powerful key note speakers, experienced practitioners sharing their learnings and best practices.  The awards ceremony event and dinner was very well done - pace was good, dinner was lovely, atmosphere was celebratory.  Evening drinks events where we could spend more time networking.  I was not able to stay for the post-summit workshops although I heard good things from 2 who did stay behind.  As a speaker I also found the experience to be very rewarding.  Your team was very organized from requesting the bio, updating the website, keeping me apprised via emails, etc.  Thank you for the experience.  I hope you will continue to reach out to us for other events.

 

Co-Head, Process Excellence - Retail Deployments, Lean Six Sigma Centre of Excellence and Governance , RBC Royal Bank

Overall the summit was excellent, and I especially enjoyed, and had some good new learnings from a couple of the keynote speakers (Al Switzler and Norman Bodek) Good mix of topics on the panel breakout discussions.

VP Operational Excellence, Intel

The congress was exceptional--it also was great to hear Jim Collins.

Global Consulting Enterprise Services, Ingersoll Rand

Thank you for all the hard work you did to make it a success.

Director of Lean Six Sigma, Department of Defense

I always enjoy networking with professionals leading in problem solving. This year's congress was a good sharing of lessons learned and fresh practical ideas.

Director of Continuous Improvement, United Airlines

I would like to compliment you again on pulling off quite the event! It was well planned, organized and very informative. I spoke to several experts in the Six Sigma field who were very pleased with the entire event.   

Marketing & Sales Director, National Republic Bank of Chicago


I have been attending WCBF conferences for 8 years, particularly those on Lean Six Sigma in Healthcare. These conferences are simply the best LSS conferences in healthcare, and there really are no others even close. I have attended almost every year. The speakers are top shelf, there is great opportunity to make new contacts, and the event organization is wonderful. Recently, I was asked by WCBF to chair the conference, so I was able to see deeper behind the scenes, and I know what great work is being done to produce these conferences. Given this exceptional product, I would highly recommend Vijay as the leader of this organization.  
 

Vice President, Quality, Saint Vincent Health System

Over the last 10 years I have attended and spoken at many WCBF conferences around Lean Six Sigma in Healthcare. I have found the conferences to be among the best I've attended in my 30+ years in Healthcare. The speakers are professional, the presentations are informative and not sales attempts as I've seen in other settings and the staff of WCBF has always been very receptive in solving any problems that were experienced. I recommend these conferences without hesitation to my colleagues in Healthcare. 

VP Performance/Process Improvement, Universal Health Services

Diverse, excellent agenda of topics delivered by actual practitioners of Lean Sigma. Good representation of multiple healthcare organization models.

MBB, Lean Kaizen Leader, Johns Hopkins Medicine

Your conference is a winner and I like being a part of it.

Continuous Process Improvement Director, US Army Military District of Washington

It has been an honor to accept the award for Best Achievement of Organizational Business Improvement in Healthcare this year.  The WCBF award has allowed SSFHS to increase the credibility of its Lean Six Sigma Program within its own system and in the communities it serves.  The award shows our customers and competitors that we are committed to excel and progressing steadily as we improve the quality of care for our patients.

Regional CEO, Sisters of St. Francis Health Services, Inc. – Northern Indiana Region

We are extremely excited to have received this recognition from WCBF for Best Emerging Business Improvement. I believe this terrific award recognizes that customers can depend on our ability to live our mission statement every day with on time delivery, lowest industry turn times, customer service of exceptional value, service and products of the highest quality.  Also, I'd like to compliment WCBF for their excellent recognition program. 

President and Chief Executive Officer, PAS Technologies

Capital One has received multiple awards through our participation in the WCBF Global Six Sigma Award Program, including most recently the 2008 Platinum Award for Process Excellence Project and the Best Project Achievement in Innovation or Product Development. This prestigious external recognition is a great confirmation of the exceptional business results delivered by our associates. 

Sr. Vice President, Certified Six Sigma Master Black Belt, Capital One Bank

It was an exceptional moment when we first learned BMO Financial Group was the recipient of three WCBF Global Six Sigma and Business Improvement Awards. Theses awards are truly attributable to all the hard work and dedication of our employees across North America. Lean Six Sigma has enabled BMO Product Operations to significantly improve our customer service and organizational cost management in today's challenging economic environment. We are determined to intensify our commitment to Lean Six Sigma business improvements as we continue to deliver great customer experiences.

Deployment Leader and Master Black Belt, BMO Financial Group

The Sheer Scale

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

- March 2018
Wyndham Orlando Resort International Drive, Orlando, FL

The Largest Premier Gathering of Leadership-Level Industry Leaders & Senior-Executives. The Best Audience. The Most Engaging Event.

Early Bird Discount - Our Lowest Price. Register Today and save 25% i.e. $700+

We do not offer any exhibit hall-only or partial attendance rates.