Close

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

The Largest Premier Gathering of Leadership-Level Industry Leaders & Senior-Executives. The Best Audience. The Most Engaging Event.

Date

- March, 2018

Where

Orlando, FL
Wyndham Orlando Resort International Drive

Featured Speakers

Our speaker are progressive leaders who are at the forefront of Business Transformation and Operational Excellence and who appreciate that their company’s competitive advantage in the future will come only by transforming their business from end to end and reshaping the role of continuous improvement to achieve this. 

Key Topics: Cultural Transformation, Sustainability and The Impact of Digitalization.

Lee Cockerell

Lee Cockerell

Former EVP of Operations for Walt Disney World®. One of the public faces of the world-renowned Disney Institute,,

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Friday 16th March 2018 | 11:30 - 13:00 pm

Biography

Lee developed the 12 Great Leader Strategies while at Walt Disney World® that transformed Disney’s leadership strategy and ensured that the 7000 leaders at Disney knew how to deliver employee excellence, which in turn delivered service excellence, exceptional customer loyalty, and strong business results.

Daniel Abrantes

Daniel Abrantes

Global Change Management, IKEA

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:05 - 16:35 pm

Biography

Jean-Claude Kihn

Jean-Claude Kihn

President, EMEA, Goodyear Tire & Rubber

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 08:15 - 08:45 am

Biography

Jean-Claude Kihn has been President of The Goodyear & Rubber Company’s Europe, Middle East and Africa business unit since January 1, 2016. Prior to this prestigious appointment, Mr. Kihn has previously served as President of The Goodyear Tire & Rubber Company’s Latin America business, Senior Vice President & Managing Director of Goodyear Brazil and as as the company’s Senior Vice President & Chief Technical Officer. 


Nuray Gurtekin Sen

Nuray Gurtekin Sen

Head of Global Process & Quality, Siemens

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 08:30 - 09:00 am

Biography

Akin Akintola

Akin Akintola

Networks Lead, Ecosystems Advocacy, Nokia

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Akin is a business leader who is passionate about Ecosystems, how they work and how companies derive value from them.

He joined Nokia in 2011 and has since held several roles looking after strategy, business transformation and now innovation. Akin is currently responsible for managing operational excellence within the Ecosystem Advocacy team which is tasked with transforming Nokia’s approach to deriving innovation value from its ecosystem. He has led several sustainable transformation programs leading to COGS and profitability improvement and has a wealth of experience with cost out strategies, process management and program management.

He has had an international carrier working with Motorola, Jones Lang Lasselle and Nokia in Africa, Middle East, Europe and now in America. During Akin’s time at Motorola he was responsible for delivering sourcing value across the MEA region as well as implementing Motorola’s location expansion strategy in the region.

Akin loves to work with start-ups who push the boundaries of current possibilities.

He is Six Sigma certified, holds a PGD in project management and an MBA from the University of Reading.

Michael Hardie

Michael Hardie

DIrector, Operational Excellence, General Motors

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:20 - 15:50 pm

Biography

Mishu Rahman

Mishu Rahman

Senior Portfolio Director, Innovation & Digital Programmes, Government

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Mishu Rahman is a Senior Advisor at the White House Office of Management and Budget, which serves the President in budgeting and overseeing the implementation of his strategy and vision across the Executive Branch.  Mishu oversees investment and performance of multiple federal agencies (e.g. Healthcare, Commerce, Treasury) and collectively manages a $80B/year portfolio. Through data-driven and risk-based quarterly strategic reviews, he partners with each Agency C-Suite to improve execution and operating discipline of government programs to save taxpayer money and align investments with the President's Management Agenda and associated corporate strategies. Moreover, he leads enterprise-wide strategy initiatives to promote innovation to deliver faster and cost-effective services to citizens and businesses with the aim of world-class experience, provide direction in the use of Internet of Things (IoT),  open up government data estimated to be worth billions and to develop the critical human capital.  Prior to joining the Executive Office of the President, Mishu served various C-level advisory roles in strategic planning, corporate policy & governance, data analytics, procurement, enterprise risk, and operation management.

Al Faber

Al Faber

President & CEO, Baldrige Foundation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 08:00 - 08:15 am

Biography

On July 14th, 2014, Al Faber was named President and CEO of the Baldrige Foundation.

The Mission of the Baldrige Foundation is to ensure the long-term financial growth and viability of the Baldrige Performance Excellence Program, and to support organizational performance excellence in the United States and throughout the world.

Prior to joining the Foundation, Al served as President & CEO of The Partnership for Excellence (TPE), the premier Baldrige-based state program for the promotion of performance excellence in all sectors of the economy. TPE is a volunteer-driven, 501(c)3 non-profit member organization headquartered in Columbus, Ohio, promoting the interests of performance excellence throughout Ohio, Indiana, and West Virginia. TPE has served more than 324 organizations that represent more than 1.7 million jobs at 1,769 work locations with revenues in excess of $139.2 billion dollars and more than 226.4 million customers. TPE Examiners have donated more than $34.6 million dollars in services to these high-performing organizations.

Prior to that, Al served in federal & state government culminating in executive positions and leading more than 11,500 employees, with 65 major facilities, a 250 million dollar operating budget and real property exceeding 2.1 billion dollars. He has provided executive leadership, establishing policies, priorities and oversight of federal budgets, operations and training, personnel, logistical operations and infrastructure management to include numerous construction programs. He is driven to create winning organizational results with a deep sense of commitment to public service.

Daniel M. Christinsen

Daniel M. Christinsen

Principal Project Manager, Lean-Agile Transformation Program Manager/Sensei, HDD R&D Project Office, Western Digital

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 13:50 - 14:20 pm

Biography

Sisir Padhy

Sisir Padhy

SVP, Business Excellence, Verizon

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 13:30 - 13:50 pm

Biography

 

Sisir joined Verizon in 2011 and is the Vice President of Process Excellence and Innovation. Prior to joining Verizon, Sisir was part of the General Electric Company, where he held several leadership roles at GE Appliances, GE Transportation Systems, Pratt & Whitney, GE Corporate, and GE Aviation, in design, process excellence, e-Business, and strategic marketing. Sisir led the global P&Ls for GE Aircraft Engine and GE Smart Grid Automation businesses. 

He has published more than twenty papers in conferences, professional journals and books. In addition, Sisir has chaired many technical conferences and attended executive education at Wharton, Stanford and Harvard Business School. He received his masters in mechanical engineering with specialization in Artificial Intelligence and a Ph.D. in Mechanical Engineering. 

Alyson Griffin

Alyson Griffin

VP Global Brand Marketing, Intel

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 09:00 - 09:30 am

Biography

Alyson Griffin is vice president of global brand marketing strategy in the Global Marketing and Communications organization at Intel Corporation.

In this role, Griffin is responsible for managing all facets of Intel’s global brand strategy. This includes defining the global brand positioning and promise, equity measurement and objectives by target, and the development of brand assets, activations and communications to bring Intel’s brand to life across all regions and business units.

A veteran of marketing and communications in the technology sector, Griffin joined Intel in 2016 after more than 15 years at Hewlett-Packard Company, where she most recently served as vice president of Americas Marketing.  During her tenure at HP, she spearheaded numerous business-to-business and consumer marketing initiatives across multiple business units – cloud, data center, networking, personal systems and printers – and geographies, including leading the restructuring the Europe/Middle East/ Africa marketing team to fuel sales in the 80-plus countries across the region.

Among her achievements, Griffin served on the management team that pioneered the company’s “Going Epic” campaign for HP’s Personal Systems organization, which was acknowledged by Forbes as one of the top social media campaigns of 2015.

Before joining HP in 2000, Griffin spent five years at public relations agencies Porter Novelli and Wilson McHenry Company, where she managed teams and accounts focused on the internet and technology sectors.

Griffin holds a bachelor’s degree in speech communications from San Jose State University.

 

Twitter: @alyson_griffin

Alyson’s Blog

 

Articles & Quotes:

Brandchannel: Bringing The Future to B2B: 5 Questions With Intel VP Alyson Griffin

Fast Company: How Drone Technology Is Helping Scientific Wildlife Research In The Arctic

HuffPost: Accelerating Collaboration: How Connection Creates New Opportunities and Avoids Disruption

Lisa Norcross

Lisa Norcross

SVP and Head of the Center of Operational Excellence, E.ON

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 08:45 - 09:15 am

Biography

Lisa Norcross is SVP and Head of the Center of Operational Excellence for E.ON, based in Essen, Germany. Lisa is a Mechanical Engineer who has been working in operations and operational performance improvement for over 20 years across several different industries. She started her career as a Graduate Engineer at Ford Motor Company, and after completing a post-graduate qualification in Manufacturing Management, moved into the Management Consulting world, working as an Operations Expert for McKinsey and Company. 

Between McKinsey and E.ON, she was head of Operational Excellence for Europe and China for an aluminium manufacturer.

José Pires

José Pires

Global Excellence & Innovation (E&I) Leader, Andeavor Corporation

Business Transformation & Operational Excellence World Summit (BTOES19)

Monday 20th March 2017 | 08:00 - 17:00 pm

Biography

José Pires serves as the Global Excellence & Innovation (E&I) Leader for Andeavor Corporation, where he oversees the global identification, prioritization and execution of mission critical business improvements and innovations that add value to the company, business partners and external clients in multiple markets.

Prior to his current role, Pires held Excellence and Innovation leadership positions in large, global companies in the electronics (Sony), semiconductor (Cymer-ASML), food (Nestlé) and infrastructure (Black & Veatch) industries. Throughout his career, Pires developed and refined E&I as an award winning program for innovation, leadership development, strategy execution and value creation globally.

Pires is an advisory board leader and keynote speaker for several global conferences on innovation, operational excellence, leadership development, strategy execution, business transformation, customer engagement and growth acceleration.

He holds a Bachelor in Engineering Physics from the University of Kansas and a Master in Business Administration focused in Investment Banking and Entrepreneurship from the University of San Diego.

Ricardo Estok

Ricardo Estok

Enterprise Principle Leader, Global Manufacturing Operations & Council, Johnson Controls, Inc.

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 16:45 - 17:05 pm

Biography

Ricardo Estok, has over 20 years of experience driving sustainable Operations, Commercial and Business Excellence Transformations

He has multicultural and functional experience at global companies in the US and LA, including Johnson Controls, S.C. Johnson, Abbott and Pepsi.

He holds a master’s of science in business from the University of Miami; a bachelor’s of science in industrial engineering, and he is master black belt.

He speaks English, Hungarian and Spanish

Currently, his role is as the Enterprise Principle Leader, Global Manufacturing Operations & Council at Johnson Controls Inc.

Ricardo moved to Wisconsin, USA, with his wife, 10 years ago.

Jeff Hastie

Jeff Hastie

Global Director, Lean Enterprise, Bose Corporation

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 08:50 - 09:30 am

Biography

Jeff Hastie is the Global Director – Lean Enterprise at Bose Corporation. His responsibilities include leading Lean and Six Sigma programs in Manufacturing and Global Supply Chain, Sales and Marketing, Product Development, Research and Corporate Administration including IS, HR, Finance and Legal. 

Jeff started his career at Bose in 2001 as a senior Quality Engineer and Six Sigma Black Belt. He worked with Finance to quantify the cost of poor quality and over the next 4 years he led improvement Teams across Manufacturing to bring more value to the company. In 2005, he initiated and led the formal deployment of Lean Six Sigma at Bose Corporation. In 2007, Jeff developed and implemented a strategy to pilot and then expand the Bose Production System (the Toyota Production System) across Bose Manufacturing Plants and Distribution Centers. Today Lean Enterprise is a strategic imperative enabling the success of Bose Corporation business improvement strategies worldwide. 

Prior to Bose, Jeff was employed at Wyman-Gordon Company, producers of technically advanced structural and engine components for the Aerospace Industry. During his 18 years at Wyman-Gordon, he held a variety of leadership roles in Industrial Engineering, Manufacturing Operations, Quality Assurance and Continuous Improvement.

Jeff has over 35 years of manufacturing and Continuous Improvement experience in the Wood Products, Metal Working, Aerospace Forging and Consumer Electronics Industries. He has spent the last 19 years dedicated to leading Lean & Six Sigma programs to accelerate business value. 

Jeff hold a Bachelor of Science Degree in Wood Products Engineering from the State University of New York and a Bachelor of Arts Degree in Business Administration from Syracuse University. He is a Certified Lean Six Sigma Master Black Belt.

Dr. Morphis Tsalikidis

Dr. Morphis Tsalikidis

Former Regional Operational Excellence and Business Transformation Executive Director, AXA

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Morphis is an internationally experienced Operational Excellence and Business Transformation Director with engagements delivered in Mexico, UK, Spain, Italy, Portugal, Greece, Egypt, Turkey and Nigeria. His expertise covers areas such as Six Sigma, Lean Management, Change Management, Project Management and Business Model consulting, primarily in the Financial Services sector.

 

Over the last 15 years, Morphis has consulted companies of different levels of maturity in terms of operational excellence skillset and practices.  Depending on strategic priorities, deliverables would aim to strengthen profitability, increase customer satisfaction and / or impact organizational culture. Examples include: turnaround plan for P&C Insurance, integration of newly acquired companies, end-to-end transformation of Motor Claims model, Six Sigma and Lean Management deployments, Program Management Office set up, etc.

 

Academic background includes a BA Economics (1st Class), an MSc Economics and Finance, an MSc Operational Research (Distinction), and more recently a PhD in Management Science studying the effects of Lean Six Sigma deployment on Organizational Learning and Knowledge Creation within Financial Services.

Peter Evans

Peter Evans

Director of LCI, LEGO

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 07:55 - 08:05 am

Biography

Peter Evans was born in 1955. He joined the LEGO in February 2016.

The early part of his career was in Finance in various industries, including Defence, Financial Services and Telecommunications. Peter worked for General Electric throughout the 90’s including spells in
Manchester, Brussels, Shannon (Eire) and Connecticut.

From 2000 to 2013 he worked in Telecoms in the UK, first with Vodafone, then Cable & Wireless, before finally leading Operational Excellence for Virgin Media. From 2013 to 2015 Peter led Process Excellence in Northern Europe for Maersk Line, based in Copenhagen.

Since February 2016 Peter has been Director of LCI (LEGO Continuous Improvement) at LEGO with
specific responsibility for Business Service Operations and is actively involved in establishing a
Global Business Services Organisation for Finance.

Shirley Whitfield

Shirley Whitfield

Director Global Market Planning & Launch Excellence, AstraZeneca

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 15:00 - 16:30 pm

Biography

Shirley is Director of Launch Excellence Operations at AstraZeneca, the 7th largest Pharmaceutical company in the world.  With a storied background from Wall Street - to Small Business - to Big Pharma, Shirley is dedicated to ensuring the patient’s customer experience and expectations are met with excellence by applying a ‘systems thinking’ operational strategy to complex global initiatives.  Through quiet and compelling alliances, Shirley stirs up organizational complacency to support the best ideas, provide the largest ROI, and foster more flexibility to the AZ global market businesses.  

Fabio Garaycochea

Fabio Garaycochea

Associate Director, Boehringer-Ingelheim

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 14:25 - 14:55 pm

Biography

Fabio is the head of Business Process Excellence at Boehringer-Ingelheim Animal Health Business Unit – St. Joseph, and is a certified Master Black Belt.

His successes also include, Merck Co. Inc., Ford Motor Company, First National Bank, and many others. 

With over two decades of experience in continuous improvement implementation in more than five industries his view is radically different.  Fabio helps organizations see employees as a gold mine of ideas to help improve and transform the business, establishing sustainable systems to empower employees at all levels to drive continuous improvement.

Leslie Smith

Leslie Smith

RMS Strategic Stakeholder Engagement, Lockheed Martin

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 10:50 - 11:20 am

Biography

Kåre Michelsen

Kåre Michelsen

Director APQP, Bombardier Transportation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:50 - 14:20 pm

Biography

Kaare Michelsen is an Electrical Engineer in Denmark. After 10 years in Electronic development and Project management, he transitioned into Quality assurance and Six-Sigma thru the influence of the Six-Sigma culture in Motorolas Personal Mobile Radio (PMR) business.

Over the last 10 years He have held various leadership positions with large international companies, focusing on every part of the value chain from design and production thru customer handover and service delivery.

His international experience has been honed by working and living with his family in both the US and in Germany. 

Norbert Majerus

Norbert Majerus

Lean Champion, Book Author and Shingo Prize Winner, Goodyear Tire and Rubber Company

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 14:20 - 14:40 pm

Biography

Beginning in 2005, Norbert has implemented a principles-based lean product development process at the three global innovation centers of The Goodyear Tire & Rubber Company. For nearly a decade he has been Goodyear’s lean champion in research and development. 

Norbert, born and raised in Luxembourg, has a Master’s degree in Chemistry from the Universitaet des Saarlandes, Saarbruecken, Germany, and has worked most of the disciplines in the Goodyear innovation centers in Luxembourg and Akron.

Norbert recently published his first book “Lean-driven Innovation,” and he has spoken at many conferences in the USA and other countries

Tim Plankey

Tim Plankey

AVP, Head of MMUS CI, MassMutual

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:20 - 15:50 pm

Biography

Harold Peters

Harold Peters

System Director, Performance Improvement, PeaceHealth

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 14:25 - 14:55 pm

Biography

Harold is the System Director of Performance Improvement, and is responsible for the approach, structure, and standards that support PeaceHealth’s operational improvements. He leads a team of community-located improvement resources who support improvements in access, throughput, reliability, cost, and efficiency across the organization’s 3 states, 10 hospitals, 70 clinics, 900 providers and 16,000 caregivers. 

Harold is a professional electrical engineer and his initial exposure to work improvement was in various positions with an electrical equipment manufacturer. In increasingly responsible roles, he implemented just-in-time manufacturing, discrete-event-simulation production planning, and designed a greenfield Lean facility with a process-oriented organizational model. In addition to managing operations, he was also responsible for information technology, which included early adoption of PC networks, automated software design systems, and an integrated design and enterprise-resource-planning system. 

Since joining PeaceHealth in 2004, Harold has contributed to a numerous improvement initiatives including: clinical workflow designs, pharmacy redesign and reliability, ED safety and throughput, physician practice redesign, continuous improvement training, and facility design. He introduced queuing theory, software modeling and simulation, and developed those into a Management Engineering team. In PeaceHealth’s transition from a holding to operating company, he led the transition to a single improvement vision, strategy, and structure. Recently, he directed a three-year system-wide deployment of a Lean Daily Management System, which now involves approximately 400 units and 14,000 caregivers.

Anu George

Anu George

COO, Morningstar, Inc.

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 12:00 - 12:30 pm

Biography

Anu George is Chief Quality Officer for Morningstar. She is responsible for providing strategic direction to Morningstar’s operational excellence & continuous improvement initiatives. She works at the intersection of operational excellence, human behavior & technology. Anu is an avid reader, and has an eclectic choice of the books she reads. She enjoys learning and experimenting with new thoughts in the world of change management, organizational behavior, operational excellence, LEAN & Agile.

 

Anu has more than 20 years of experience in operations management and Lean Six Sigma. Before joining Morningstar in 2010, she had worked for Unilever and GE. She is a frequent speaker on topics including business process excellence and leadership.

 

Anu holds a bachelor’s degree in economics and accounting and a master’s degree in business administration, with a specialization in marketing, from the University of Mumbai. 

Samantha Bureau - Johnson

Samantha Bureau - Johnson

Vice President of Business Process Excellence (BPE) & Project Management Office (PMO), Blue Cross Blue Shield of NC

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:15 - 13:45 pm

Biography

Joseph Vacca

Joseph Vacca

Head of Operational Excellence, CIGNA HealthSpring

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:50 - 14:20 pm

Biography

Joseph D. Vacca is currently the Head of Operational Excellence for CIGNA HealthSpring. Vacca has over 20 years of leadership experience in Finance and Operations with an emphasis on Continuous Improvement and Enterprise Efficiency. He has worked across Insurance, Financial Services and HealthCare industries at companies including General Electric, MassMutual, Aetna and CIGNA. Vacca has been a practicing Six Sigma Black Belt since 2004, with ASQ certifications for Black Belt (CSSBB) and Lean (LSC).

He has a bachelor's degree in Economics & Psychology from St. Lawrence University, and an MBA from Rensselaer's Lally School of Management. Vacca is also a graduate of the GE Financial Management Program and CIGNA's Financial Development Program, which he then directed upon graduation. Vacca lives in Connecticut with his wife and two daughters, and enjoys outdoor sports and wellness activities such as hiking, running, and biking in his free time.

Dr. Cindy Young

Dr. Cindy Young

Program Manager, Fleet and TYCOM Enterprise Support, McKean Defense

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:05 - 16:35 pm

Biography

Dr. Cynthia J. Young, DBA, PMP, LSS MBB, is a retired U.S. Navy Surface Warfare Officer with 23 years of service and is a Program Manager for Fleet and TYCOM Enterprise Support and member of the Strategic Solutions Center within McKean Defense.

She is also an Adjunct Professor in Business Administration at Stratford University at the Virginia Beach, VA campus, primarily teaching project management in the Executive Masters of Business Administration (EMBA) program. She is a past-Chair of ASQ Tidewater, Section 1128. She has also held positions on Section 1128's Section Leadership Committee as the Secretary and Vice Chair.

Cindy earned a Doctorate of Business Administration in Project Management from Walden University, two MBAs, one in E-Commerce and one in Advanced Management Studies from Trident University, and a Bachelor of Arts in English Language and Literature from University of Maryland, College Park. She is also the author of The Refractive Thinker(r): Vol XI: Women in Leadership, Chapter 3: Using Leadership to Improve Firm Performance through Knowledge Management. When she is not presenting or working, she and her husband raise funds and participate in half marathons with Team in Training to support the Leukemia and Lymphoma Society.

 

 

Michael Wilson

Michael Wilson

Head of Business Assurance & Improvement, BAE Systems

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:15 - 13:45 pm

Biography

Michael Wilson is the Head of Business Assurance & Improvement at BAE Systems Australia, Australia’s largest and most versatile defence and security company.

In his pan-Australia role at BAE Systems he has brought the company’s value of trusted, innovative and bold to life – leading transformational changes to the behaviours and culture of the 3300 strong workforce spread across 25 locations. Always challenging the status quo and seeking out challenges, he uses his passion, energy and authenticity to influence how others think and behave. He has a flair for story-telling and has an ability to connect people to real-life scenarios using imagery, vocal tone and gestures.

Masterful in Lean, Six Sigma, Business Excellence and Change, he focus on the problem or challenge at hand and through both strategic and pragmatic lenses, carefully guides the selection of the most appropriate tools or methods to achieve the desired improvements. He recognises that no matter how convincing the theory is in practice, in practice it will fail if it doesn’t fit with the culture, strategy and organic nature of an organisation.

He has over 25 year’s experience in innovation, improvement and change management - spanning Australia, USA, UK, Ecuador, Israel and six South East Asian countries.

Michael also leads BAE Systems Australia “Chairman’s Awards” program which is the highest level of recognition within the company – judging where teams have exceeded customer expectations, innovated for success and embraced responsible business conduct.

 

Mustafa Abdulali

Mustafa Abdulali

Director of Lean Transformation, NCH Healthcare System

Business Transformation & Operational Excellence World Summit (BTOES19)

Thursday 23rd March 2017 | 13:55 - 14:15 pm

Biography

Mustafa Abdulali is the Director of Lean Transformation at NCH in Naples, FL.   Mustafa is focused on engineering a culture that embraces structured problem solving using tools and techniques from process improvement methodologies such as Lean and Six Sigma.  He previously worked as the Director of Performance Improvement at Main Line Health in Philadelphia, PA and had spent over a decade in the Automotive and Aerospace industries where he held a variety of positions.  

Mustafa has a Bachelors degree in Mechanical Engineering from the Georgia Institute of Technology, an MBA from the University of Florida and is an American Society of Quality Certified Lean Six Sigma Black Belt.

Kevin Duggan

Kevin Duggan

Shingo Award-Winning Author, Founder, Institute for Operational Excellence

Business Transformation & Operational Excellence World Summit (BTOES19)

Tuesday 21st March 2017 | 09:00 - 10:30 am

Biography

Kevin J. Duggan is a renowned expert in applying advanced lean techniques to achieve Operational Excellence and the author of four books on the subject: Design for Operational Excellence: A Breakthrough Strategy for Business Growth, Creating Mixed Model Value Streams, Operational Excellence in Your Office: A Guide to Achieving Autonomous Value Stream Flow with Lean Techniques and Beyond the Lean Office: A Novel on Progressing from Lean Tools to Operational Excellence.

As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including FMC Technologies, Chromalloy, Aetna, SpaceX, Caterpillar, Pratt & Whitney, Singapore Airlines, Sikorsky, IDEX Corporation and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.

Maria Thompson

Maria Thompson

Global Innovation Framework Leader, ITW Innovation Center

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 13:55 - 14:15 pm

Biography

Maria Thompson is a senior technology operations leader with international experience in innovation, change management, and organizational capability improvement. She facilitates teams to creatively solve problems to generate strategic patent portfolios and new product and service designs. She has introduced new processes, technology, and culture change to organizations, resulting in creativity, quality and productivity improvements. She’s an accomplished innovator and patent-holder skilled at fostering alliances with senior management, strategy, legal, research, marketing, engineering & services personnel. She’s successfully improved the innovation capability of organizations ranging from five to 5000 staff across AT&T Bell Laboratories, Motorola and now Illinois Tool Works, Inc. (ITW).

Since early 2014, Maria partners with ITW business innovation leadership in a Senior Director role to accelerate organic growth with a global innovation process framework. In addition to harmonizing business stage gate processes with the Innovation Framework for continuous improvement, she facilitates innovation tool workshops, expedites cross-Segment communications and creative problem solving, and enables best innovation practice sharing with an annual global Innovation Summit. Workshop topics include: Facilitating Small Teams, Customer Interviewing, Value Proposition derivation, Go To Market Strategy and Planning, and Structured Brainstorming.

She holds an M.S. in Math and Computer Science from the University of Waterloo, and B.S. Computer Science with a Statistics minor from Iowa State University.

Loren Bishop

Loren Bishop

Director of the Lean Management Office, State Street

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:50 - 16:20 pm

Biography

Loren is the Director of the Lean Management Office at State Street Corporation.

He has worked in the Lean Management Office (LMO) for the last 8 years and has led the team for the last 4 years. Prior to that, he worked in a number of leadership roles in financial services; spending most of his time in Client Service and Relationship Management as well as Operations Management. It was during that time that he was involved in many client and internal initiatives which introduced him to process improvement methodologies and project management and laid the foundation for a career in operational excellence.

State Street is the second oldest financial institution in the United States providing investment management, research and trading, investment servicing and data analytics solutions to institutional clients. The company operates in 100 geographic markets worldwide and has over $30 trillion of assets under custody and administration and over $2.5 trillion under management.

State Street’s LMO exists to build a sustainable culture of problem solving, innovation and process improvement that enhances the customers’ experience, empowers employees and creates shareholder value. To accomplish this mission, the LMO has developed a strategy and approach to embed continuous improvement and innovation into the culture of State Street that will enable the Lean Management System to be part of their DNA and the way that they work.

John King

John King

Continuous Improvement Chief Engineer , Northrop Grumman

Business Transformation & Operational Excellence World Summit (BTOES19)

Tuesday 21st March 2017 | 10:45 - 12:15 pm

Biography

John King is a Continuous Improvement Chief Engineer for Northrop Grumman Corporation where he is responsible for Implementation of large scale transformational improvement projects and training of Continuous Improvement Techniques including Lean and 6 Sigma processes. 

John is an industry veteran with over 25 years of experience in Manufacturing, Operations, Supply Chain, and Quality management in a number of industries including consumer products, automobiles, aerospace, communications, and capital equipment manufacturing.  Much of this experience has been in the areas of cost reduction and process improvement.  John has made several presentations of the results of his work in Process Improvement and Lead Time Management at regional, national, and International conferences.

John is a 6 Sigma Master Black Belt, a licensed Professional Engineer, and he serves on the Board of Directors of the Maryland World Class Consortia. He is also a graduate of Georgia Tech (Bachelors and Masters Degrees in Mechanical Engineering) and Loyola University of Maryland (MBA).

Jeff Porada

Jeff Porada

Operational Excellence Manager, Jabil

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 15:15 - 16:30 pm

Biography

Jeff Porada is the Operational Excellence Manager at Jabil.  Jeff manages the lean deployment, plus expanding the exposure and responsibility of Jabil's Quality Systems deployment and Industrial Engineering.  

He is responsible for the strategically-driven transformation efforts of Jabil’s Corporate Functions and Capabilities, including: Information Technology, Human Resources, Finance, Legal, Supply Chain Management, and Engineering Technology Services.  Jeff has 20 years of professional experience of working in various industries with the ability to successfully influence and positively impact a culture at all levels of an organization to embrace a philosophy of continual improvement.  Jeff has a demonstrated track record of driving business transformations resulting in significant financial savings and operational performance.  

Prior to joining Jabil in 2012, Jeff was the Vice President for Operational Quality & Training for Wyndham Consumer Finance. He was responsible to develop and deploy the strategic direction of the process excellence methodology, quality assurance processes, and the career development of internal associates. 

Years before joining Wyndham Worldwide, Jeff worked for HSBC Mortgage Services, ICI-Paints, Solectron Technologies, and Automata International.  He is a certified Lean Six Sigma Master Black Belt and is an active volunteered leader with American Society for Quality’s International Team Excellence Awards.  

Jeff graduated from Ohio University in 1996 with a Bachelor of Science Degree from the School of Engineering and Technology.  He has lived in Tampa, Florida for 13 years with his two teenage children.  In his spare time, Jeff enjoys riding his jet ski, traveling, and playing organized ice hockey. 

Tomos Peters

Tomos Peters

Global Head of CI, Smiths Detection

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 10:30 - 12:00 pm

Biography

I bring to my role 20 years of experience in business improvement, training, development and coaching. My expertise lies in coaching people to explore different approaches to improve their business processes, how they work as a part of a team, how they lead a team to transform their processes to meet the rapidly changing needs of the business.  I help people to develop an effective approach and to challenge what is possible.

Prior to joining Smiths, I worked for four years at Cummins, a manufacturer of Engines, leading the Operations Excellence within the Components Business Segment. 
I seek to continually develop myself, this extends to a passion to develop others.  Helping organisations build a learner mentality. Encouraging people to think of themselves as professional learners and as more than just their job title. Use coaching, mentoring, classroom, books, coursework, and stretch assignments to promote and reinforce learning and development to help take themselves and the organisation they are a part of to the next stage of their journey.

Naveen Kandasami

Naveen Kandasami

Global IT Executive Director Business Partnership and CRM Strategy, Sealed Air Corporation

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 13:50 - 14:20 pm

Biography

Phil McIntyre

Phil McIntyre

Managing Director, Performance Solutions by Milliken

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:15 - 13:45 pm

Biography

Phil’s career is steeped in thirty years’ worth of business leadership and manufacturing expertise. Phil has successfully worked with and led several business units within Milliken & Company to profitable growth and financial sustainability. Prior to his business leadership roles, Phil led the implementation of Milliken Performance System for the Performance Products Division and served as Director of Cost Improvement, where he was responsible for strategic cost reduction efforts.

Phil has also spent time as the Pursuit of Excellence Director responsible for integrating customer needs (and wants) with manufacturing and business capability. Early in his career, Phil worked in four different manufacturing locations, holding multiple positions ranging from quality to cost. Phil credits this early diversity in job responsibility and scope as the beginning of his in-depth knowledge of continuous improvement; his appreciation for sustainable, empowered safety processes and systems; and his understanding of the critical nature of establishing the right financial metrics to drive the right behavior.

Phil holds a degree in Industrial Engineering from Clemson University and a Master of Business Administration degree from Wake Forest University.

Sherryl Schown

Sherryl Schown

Enterprise PMO Governance and Process Manager, Envision Healthcare

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 08:30 - 10:00 am

Biography

Sherryl Schown has more than 18 years of IT experience in all areas of information technology process and project management, coaching, mentoring, storage, networking, hardware, software and desktop support. She is excited to share her knowledge and tips at the BTOES event. She has worked for several industry leading companies in healthcare, public sector (Federal, State and City/County) and consulting/contracting services as a Business Analyst Team Leader, Project Manager, Product Owner and currently a Governance and Process Manager.

She currently is the Enterprise PMO Governance and Process Manager for a large healthcare company where she manages project, program and portfolio governance and process improvements. In this role, she is responsible for leading and ensuring compliance with reporting, standardization and project framework. This includes coaching and mentoring project managers and facilitating training sessions on managing projects and bringing them back into alignment. Her most challenging roles include governance for divestiture and merger and acquisitions programs. 

She is familiar with Agile, Waterfall and hybrid project management approaches. She led several scrum teams in ensuring the product and feature improvements were in support of the company’s mission and vision. She develops onboarding techniques for the PMO, served on software change management boards, onboarding team and product management leadership boards and helping teams to manage their releases and product forecasts.

Eric Wenke

Eric Wenke

Corporate VP, Enterprise Transformation, Baptist Health

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 14:25 - 14:55 pm

Biography

Eric Wenke is an accomplished senior executive offering extensive documented success driving profitable, strategic business growth for companies of all sizes. Across two decades of Executive Management experience, he has successfully managed strategy projects for Fortune 500 companies, co-founded and built an Internet Telephony venture from a standing start to multi-million dollar annual sales and profitability, and both designed and led initiatives to turn-around Telefonica USA (North American division of $90B Spanish Multinational).

Currently, Eric serves as Corporate Vice President, Enterprise Transformation for Baptist Health South Florida, providing leadership and direction for all aspects of business transformation including organizational design, process reengineering, change management and implementation strategy. With a large mandate to reduce annual expenses by hundreds of millions of dollars and best prepare the organization to transition from volume to value based incentive models, Eric collaboratively coordinates across multiple corporate administrative departments, inpatient and outpatient clinical operations, and external consulting resources. For successes in his current role and previous initiatives, Eric has been featured in local and national media, including print, radio and television, as well as presenting at national conferences.

Prior to Baptist Health, Eric managed Strategic Planning and Business Development for Telefonica USA and played a key role in leading the turnaround of the company with operating units faltering under negative EBITDA, out-of-date service offerings, and rapidly diminishing competitive advantage. His responsibilities included developing the company vision and plans for USA business units, and overseeing new product development and strategic partnership initiatives. He championed a strategy that moved core network offerings to Value-Added Services (VAS), rescued an at-risk $40 million business unit under threat by a dominant competitor, and originated a unique “ON TIME” program that improved monthly performance tracking and average project implementation timelines. For his work, Eric was voted the “Most Influential Director” in North America by the company.

Prior to Telefonica USA, Eric co-founded and built an Internet Telephony venture, launching 8+ Telephony services and consistently growing sales to achieve profitability. As Chief Operating Officer, he raised Angel and VC funding, managed development and sales teams, brought new technology platforms to market, and ultimately built a global, commercial customer base ranging from SMEs to divisions of Global 500s before exiting in 2004. Today, the company continues to grow and Eric remains on the Board of Directors, providing guidance on new growth and acquisition opportunities. Eric is an alumnus of the University of Pennsylvania, graduating cum laude with a degree in Neuroscience, and holds an MBA from the Kellogg School of Management. He is committed to community involvement and contributes time and energy as a Board Member to several charitable and local community organizations.

Rajeev Jain

Rajeev Jain

VP - Finance Controllership Operations, HP

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:15 - 17:45 pm

Biography

Brett Addis

Brett Addis

Global Vice President, HR Strategy & Transformation, SAP

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 10:30 - 12:00 pm

Biography

Brett Addis is the Global Vice President, HR Strategy & Transformation with SAP SuccessFactors. Brett’s global team proactively partners with customers to deliver strategic engagements to guide them through their transformation journey.

During his 20 + year tenure he worked across many of the HR disciplines as a practitioner and consultant. Before to joining SAP, Brett spent 12 years in management consultant. He initiated his consulting career at Korn/Ferry where he held the position of managing consultant. He then joined Appirio / Knowledge Infusion as a Human Capital Management Practice Leader. Throughout his consulting career he has had the opportunity to partner with many global organizations to guide them through their HR transformation. Brett also spent his first 10 years in corporate HR holding the executive positions of Vice President of Human Resources and Talent Acquisition at Washington Mutual Bank. Throughout his HR career he has had the opportunity to partner with many global organizations through their HR transformation.

Brett is an active thought leader and frequently authors blogs, whitepapers, and participates as a key note speaker for many global events.

Derek Mydlarz

Derek Mydlarz

Medical Director, Office of the Chief Medical Officer, Humana

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:50 - 16:20 pm

Biography

Dariusz Mydlarz, M.D., M.P.H. is a medical director at the Office of the Chief Medical Officer, Humana, Inc. He has diverse professional experience that encompasses both military and civilian settings, including clinical and executive management in preventive and occupational medicine, population health, health care analytics and health systems.

Prior to joining Humana, Dr. Mydlarz served as a lieutenant colonel in the U.S. Army. He directed Army National Guard preventive and occupational medicine programs for 54 states and territories at the National Guard Bureau/Pentagon in Washington, D.C. In addition to his military experience, Dr. Mydlarz also served as a medical director in various primary care settings, where he focused on patient engagement, value-based primary care delivery, continuous clinical quality improvement and chronic disease management programs.

Dr. Mydlarz is board-certified in both preventive and occupational and environmental medicine. He earned his medical degree from the University of Rochester School of Medicine, completed preventive medicine training at Walter Reed Army Institute of Research in Washington, D.C., and completed his occupational and environmental medicine training, as well as an M.P.H. at Johns Hopkins University. 

Tejas Vashi

Tejas Vashi

Senior Director of Product Strategy and Marketing, Learning, Cisco

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:40 - 17:10 pm

Biography

Tejas Vashi is an advocate for learning and its critical impact on business transformation. In his role as senior director of product strategy and marketing at Learning@Cisco, he is responsible for defining the education strategy, driving business innovation and establishing strategic industry partnerships. 

A technology industry and Cisco veteran, he has seen firsthand the effect that technology can have in driving business growth and is considered a thought leader in learning as it applies to business transformation. He believes education is essential to activate new technologies, and has devoted his career to redefining talent enablement for today’s digitized world.

Prior to joining Cisco, Tejas gained broad experience in industry. He worked in design, testing, and quality engineering capacities, directed manufacturing projects and led product marketing efforts. Throughout his career, he’s demonstrated an entrepreneurial spirit and a passion for leading business growth and inspiring innovation. In his time at Cabletron Systems, a networking provider, he demonstrated this spirit by expanding the company’s footprint into Asia-Pacific. At Cisco, he helped integrate optical technologies into high-speed data networks to create a new line of business for the company.

Tejas holds a Bachelor of Science in Electrical Engineering from Drexel University and a Master of Business Administration from Temple University, in Philadelphia, PA.   

Reed Deshler

Reed Deshler

Organization Design & Change Leader, AlignOrg Solutions

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 10:30 - 12:00 pm

Biography

Reed Deshler is an organization catalyst. He works with executive teams and human resources teams to define winning strategies, align organization and business models for success and mobilize employees and stakeholders in the desired direction. As a change leader, organization design expert and principal of the management consultancy AlignOrg Solutions, Reed brings multidimensional business models to life for Fortune 500 companies, middle market businesses and nonprofits so they can align strategy with operational reality.

Reed is coauthor of Mastering the Cube: Overcoming Stumbling Blocks and Building an Organization that Works, a guidebook that Clayton M. Christensen, professor at the Harvard Business School calls, “a great step-by-step manual on defining and changing the design of your company.”

Reed has guided numerous Fortune 500 companies — including Tyco, 3M, Abbott Laboratories, Hertz, Cummins, Cisco, and USAA — as well as middle market businesses and nonprofits through change successfully. 

Tray Cockerell

Tray Cockerell

Director & CEO Project Leaders, Office of CEO, Humana Inc

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 10:50 - 11:20 am

Biography

Tray Cockerell is a senior executive, working for the Chief Executive Officer of Humana Inc. where he is part of the Management Team.  Mr. Cockerell translates strategy into action, working with operational and functional leaders to focus the efforts of the CEO on the most critical operational and strategic priorities. 

During his sixteen-year career at Humana, Mr. Cockerell has been responsible for leading Employee Relations, Associate Communications, and Human Resources Business Leadership.  He functioned as Chief of Staff for Marketing and Innovation before moving into a broad-based project leadership role, working for the Chief Operating Officer.  In this capacity, Mr. Cockerell led work ranging from operational and human capital integration efforts to leading practices for worksite employee health programs and primary care operations development. 

Most recently, Mr. Cockerell led strategy and operations for Humana’s Bold Goal initiative: “to improve the health of the communities we serve 20% by 2020 by making it easy for people to achieve their best health.” Mr. Cockerell worked to bring market-based Humana assets, community partners, and clinical leadership into a more cohesive whole, delivering an integrated care model to consumers that improves population health.

Prior to joining Humana, Mr. Cockerell spent about a dozen years in operational and corporate leadership with Colgate-Palmolive. 

When not working, Mr. Cockerell devotes time to community as a Board Member for the Greater Louisville Association of YMCAs, where he currently serves as the Annual Campaign Chair, and as an Advisory Council member of the Young Professionals Association of Louisville (YPAL).

Elli Hurst

Elli Hurst

Vice President, Automation, IBM

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 14:25 - 14:55 pm

Biography

Elli Hurst is responsible for the strategy and development of Cognitive Enterprise Automation with a particular focus on automation for application management.

Elli's experience includes over 20 years in leadership roles within IBM in the application development management and innovation space, including deep expertise in global delivery models.

Dwight Harris Jr.

Dwight Harris Jr.

Senior Lean Six Sigma & Agile Integration Consultant, Dun and Bradstreet

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:20 - 15:50 pm

Biography

After graduated from U.C. Berkeley (BA), and Cornell(MBA), Dwight  managed investment risk as a consultant in venture capital, market risk in portfolio management and cash flow risk in corporate finance.  As a Dodd Frank expert, Dwight pivoted to managing operations risk at GE Capital, co-implementing the enterprise risk management platform.  Dwight went on to serve as Vice President of Markets Risk and Controls at Barclays.  Dwight is now playing a senior role in positioning and transforming Dun and Bradstreet into a next generation customer centric organization.


Dr. Mathias Kirchmer

Dr. Mathias Kirchmer

Managing Director & Co CEO, BPM-D

Business Transformation & Operational Excellence World Summit (BTOES19)

Tuesday 21st March 2017 | 15:30 - 17:00 pm

Biography

Dr. Kirchmer is a visionary leader, thought leader and innovator in the field of Business Process Management (BPM), combining his broad practical business experience with his extensive academic research. He has added significant value to organizations of various sizes and industries in an international environment.

Most recently, Dr. Kirchmer co-founded BPM-D, a company focused on establishing and applying the BPM-Discipline for strategy execution in a digital world. BPM-D was named by CIO Review one of the 20 Enterprise Architecture solution providers to watch and by InsightsSuccess one of the 50 most valuable Tech Start-ups in the US. Before he was Accenture’s Managing Director & Global Lead for BPM and CEO of the Americas & Japan for IDS Scheer, best known for its ARIS software. 

Dr. Kirchmer remains involved in academia as an affiliated faculty member at University of Pennsylvania, Widener University, Philadelphia University and guest professor at the Universidad de Chile. In 2004, he received a research and teaching fellowship from the Japan Society for the Promotion of Science. Dr. Kirchmer has published 6 books and over 120 articles.

Dr. Kirchmer holds a PhD in Information Systems from Saarbrucken University, Germany, a Master in Business Informatics from Karlsruhe Technical University, Germany, as well as a Master in Economics from Paris-IX-Dauphine University, France.

Randy Shumway

Randy Shumway

Chairman, Partner, Cicero Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 15:00 - 16:30 pm

Biography

Randy Shumway founded the Cicero Group (www.cicerogroup.com) in 2001 with four people working out of abasement. At the beginning of 2017, when Randy stepped down as CEO, Cicero had grown to over 350 professionals with offices crossing the United States. In 2016, Randy was awarded Utah’s Lifetime Achievement award and wasnamed CEO of the Year in recognition of his professional accomplishments.

Randy’s vision in founding Cicero was to deliver more than mere strategic recommendations to organizations but to actually roll-up his sleeves and help organizations effectively execute the ideas.

During his more than 16 years at Cicero, Randy has led multiple transformation and change managementengagements for Fortune 1000 clients in such sectors as High Tech, Telecommunications, Life Sciences,Manufacturing, Financial Services, Consumer Products and Education.Having stepped down as CEO, Randy currently leads the Change Management and Transformation practice at Cicero,as well as the firm’s private equity subsidiary.

Randy is on the corporate board of Snowhite and of Angoss Software (TSX: ANC). He serves on two state appointedboards – the state’s Economic Council and its Education Commission. Randy serves on multiple volunteer boards suchas Southern Utah University, Utah’s Employment Taskforce, Boy Scouts of America Great Salt Lake Council, and EducationFirst. He is a prolific author in the Deseret News and in Forbes regarding effective education and economicpublic policy.

Prior to starting Cicero, Randy was the Executive Vice President and Managing Partner at Answerthink. He started hiscareer at Bain & Company.

Randy obtained his MBA from Harvard Business School, graduating with highest academichonors (Baker Scholar).

Elaine Richardson

Elaine Richardson

Senior Advisor in Corporate Strategy , Export Development Canada

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 14:25 - 14:55 pm

Biography

Elaine Richardson is a Senior Advisor in Corporate Strategy at Export Development Canada (EDC). EDC is Canada’s export credit agency providing financial and knowledge services to support Canadian companies to go, grow, and succeed internationally. Elaine is a certified Lean Six Sigma Blackbelt who applies lean thinking to influence the organization’s senior leadership team in applying lean principles to organizational processes, structures, and individual behaviour. Since taking the position in Corporate Strategy, Elaine has worked with senior leadership in re-defining the organization’s strategic direction and guiding the adjustments of enterprise management systems to support strategy deployment and execution. These systems have been essential in helping align EDC functions to ignite growth in the number of companies the organization serves.

In her previous role as a Senior Advisor in Operational Excellence, Elaine was critical to set-up a top-down coaching program to drive lean principles throughout the organization focused on providing individual and team support for senior management. Elaine is able to leverage both technical lean expertise as well as behavioral coaching techniques to help senior management create the climate for innovative change within the organization. Through this experience, Elaine and the organization have learned the power of full-team Executive engagement in helping instill a lean culture that is ready to take on new challenges.

Elaine holds a Masters in Business Operational Excellence from Ohio State and Bachelor of Commerce from Queen’s University.

Kevin Goldsmith

Kevin Goldsmith

CTO , AVVO

Business Transformation & Operational Excellence World Summit (BTOES19)

Thursday 23rd March 2017 | 14:20 - 14:40 pm

Biography

Kevin Goldsmith oversees the development and IT teams at Avvo. Prior to joining Avvo, Kevin was the VP of Engineering at Spotify, the popular digital music service, where he led a team of 175 engineers for the company’s mobile, desktop and web platforms. He also served as the Director of Engineering for Adobe Systems for nearly a decade. Kevin has been an industry forerunner in the areas of GPGPU for commercial applications, leading development teams for both Adobe and Microsoft’s Virtual Worlds (later social computing).

Kevin speaks around the world, on topics ranging from product development to how culture affects work productivity and morale. He earned degrees in Applied Mathematics and Computer Science from Carnegie Mellon University.

Joseph F. Paris, Jr.

Joseph F. Paris, Jr.

Chairman, Xonitek, Founder, Operational Excellence Society

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 13:00 - 14:30 pm

Biography

Joseph F. Paris Jr. is a recognized thought leader on operational excellence; an international entrepreneur; a prolific writer; and a sought-after strategist, consultant, and speaker with engagements around the world.  His book, “State of Readiness” (May 2017) has been well received and endorsed by business leaders from highly respected companies – with operations around the world and across industries – and promises to be a definitive work on the field of Operational Excellence.

With over 30 years of experience in international business and operations, he is routinely called upon to offer guidance to C-suite and senior executives and business-operations and -improvement specialists who wish to improve the overall efficiency and effectiveness of their organizations.  He is highly valued for his ability to provide strategic insight and tactical analysis—and to convert these thoughts into reality by successful engagement and execution.  

Kelly Moore

Kelly Moore

Operational Excellence Lead, Syngenta

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:05 - 16:35 pm

Biography

Kelly Moore is an Operational Excellence Lead at Syngenta LLC.  A synthetic organic chemist by training, Kelly began leading a Syngenta-site Lean Manufacturing journey in 2007 and has been an active part of Syngenta’s enterprise continuous improvement transformation since. Kelly is well versed in traditional lean tools as well as TWI, Toyota Kata and A3 problem solving and works in both manufacturing and office processes.  Kelly’s passion is coaching and catalyzing practitioners while developing a culture of continuous improvement which delivers a sustainable business value.  

Rob Stewart

Rob Stewart

CEO, OpusWorks (by The Quality Group)

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 15:15 - 16:30 pm

Biography

For nearly 25 years, Rob and his team have been helping organizations “get people on the same page” for deploying Lean, Six Sigma, Operational Excellence, and Project Management.  OpusWorks has pioneered the wise, and customized, application of advanced blended learning and execution technologies so customers can accelerate skill-building, propel culture change, and increase ROI.

Rob began his career with IBM and he is a graduate of Emory University in Atlanta.

Aaron Washburn

Aaron Washburn

Senior Director of Business Process Improvement, CME Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 14:25 - 14:55 pm

Biography

Aaron Washburn is the Senior Director of Business Process Improvement at CME Group, overseeing the office of Business Process Improvement and is responsible for designing, leading and fostering a culture that embraces a continuous improvement mindset.  He has over fifteen years of experience of driving operational effectiveness and improving the Customer Experience across various industries.

Aaron earned a MBA from the Kellstadt Graduate School of Business, DePaul University.  He is a certified TQM instructor and a Lean Six Sigma Black Belt.

Ted Iverson

Ted Iverson

Lean Expert, McKinsey & Company

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 16:45 - 17:30 pm

Biography

 

Ted Iverson is a Lean Expert with McKinsey & Company, in Seattle, Washington. He has a wide range of operational excellence and Lean transformation experience beginning in the late 80’s, as an internal business transformation leader first in aerospace, followed by medical equipment, and later farm equipment and food processing. He now assists large organizations to develop meaningful change and multi-generational improvement trends within multiple industries. His past clients include Shingo Prize recipients and other industry leaders.

 

Ted holds a B.S. in Manufacturing Engineering from Weber State University in Ogden, Utah USA. He served a Baldrige examiner previously and for the past 23 years as an examiner for the Shingo Prize. He resides in eastern Oregon.

Joel Ehle

Joel Ehle

Advisory Board Member, OpusWorks (by the Quality Group)

Business Transformation & Operational Excellence World Summit (BTOES19)

Thursday 23rd March 2017 | 15:00 - 15:30 pm

Biography

For the past 3 years, Joel has run the OpusWorks Corporate Customer Council and served as a strategic advisor to the company.  Previously, Joel served as the Executive responsible for AT&T’s Quality Management System Center for Excellence (QMS-COE) where he and his team delivered over $2B in financial benefits. The ultimate mission of his organization was to drive a deeper ‘customer first’ culture across AT&T by creating a common quality management framework, providing expert guidance, and building a sustainable Quality infrastructure. Joel is a graduate of the Texas Tech University where he earned his B.S. in Civil Engineering.

Lawrence Cowan

Lawrence Cowan

Partner, Cicero Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Lawrence Cowan is a Partner at Cicero Group (www.cicerogroup.com) and leads Cicero’sAdvanced Analytics Practice. Lawrence has spent the last decade building Cicero's analytics practice and has experience using data to help Fortune 500 firms solve real business challengessuch as attrition, segmentation, sales prioritization, change management, pricing, business transformation, and customer satisfaction.

Lawrence is also the firm’s leader in predictive analytics and Big Data related engagements, applying Cicero’s deep expertise in strategy execution to ensure data delivers ROI. He partners with companies to help them shift from reactive to predictive analytics, allowing management to make better, faster decisions that move the business forward.

Lawrence is a frequent speaker and thought leader in the advanced analytics space, and hasserved as chairperson for the Data Analytics Leaders Event. His views and recommendations on Big Data and advanced analytics have been published in CIO Review and Predictive Analytics Times.

Lawrence earned a master’s degree in Predictive Analytics from Northwestern University, anMBA in Business Economics from Westminster College, and a bachelor’s degree in Communications from Brigham Young University.

Trent Kaufman

Trent Kaufman

CEO, Cicero Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:15 - 13:45 pm

Biography

Dr. Trent Kaufman is the Chief Executive Officer of the Cicero Group (www.cicerogroup.com).In 2006, he sold to Cicero the education transformation firm he had founded five years earlier.

Today, that company, Education Direction (www.eddirection.com), is a wholly-owned subsidiary of Cicero and works with over one thousand schools around the world to measurably improve student learning.Dr. Kaufman is respected globally for developing sophisticated systems to enable the use ofperformance data to maximize individual and team performance at organizations of variedpurpose and form. He is a leading author of two best-selling books regarding organizational transformation.

Prior to becoming a leader in organizational design and transformation, Dr. Kaufman’s first“career” was in public education. He began as a social studies teacher in Washington D.C.before becoming a high school principal in the Bay Area of California.Dr. Kaufman received a bachelor’s degree in Social Science, with an emphasis in Economics,from Brigham Young University. He earned a master’s degree in Education and Leadership from the University of California, Berkeley. Trent earned a master’s degree in Policy Managementand a doctorate in Performance Management from Harvard University.Dr. Kaufman’s public service includes volunteer leadership positions with the Boy Scouts of America, church service, and advisory board roles with the Nike Innovation Fund, StrayerUniversity, and High School Futures.

Iassen Deenitchin

Iassen Deenitchin

Head of Global Process Management, ING

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 13:50 - 14:20 pm

Biography

Iassen Deenitchin is Head of Global Process Management at ING. He joined the global banking group in 2016, with the aim to support the execution of the Accelerate Think Forward strategy through a common process management and improvement practice centred around the customer. Prior to that, Iassen was Head of Lean and Process Management at Raiffeisenbank International and an Associate Principal at McKinsey & Company. He holds an MSc in Financial Economics from the Norwegian School of Management and an MBA from the Kellogg School of Management, Northwestern University.

Gregory N. Polletta

Gregory N. Polletta

Founder, iGNITIATE, iGNITIATE

Biography

Gregory Polletta is the founder of iGNITIATE, (www.ignitiate.com) an international award winning innovation, industrial design and strategy firm specializing in disruptive design – the art and science of creating new and innovative products and services to transform products categories to ensure international firms’ continued success. He is also the co-founder of the internationally award winning design brand gregorysung (www.gregorysung.com). In total, Polletta and his team have bridged the gap between design and profitability, digging into R&D labs to uncover ideas that can be developed into winning offerings for clients such as Fujitsu, Louis-Vuitton, Pfizer, The US Navy, Xerox PARC and many more. In 2006 he created TOPIADE for Louis Vuitton the worlds first 3D scanning, image overlay projection, and fully articulated moving pin facade design, a synergy between architecture and digital platforms that combines digital, sculptural and architectural innovation.

Polletta is the creator of The iGNITE Convergence Program in 2007, the worlds 1st and longest running fully integrated, design, design thinking, engineering for new product development, innovation, entrepreneurship and leadership program having been given to 1000's of individuals worldwide. In 2014 Gregory was named the Most Inspirational Professor (https://pontsbschool.com/faculty-research/faculty/core-faculty/polletta-gregory-n/) in the Doctoral Program for Elite PhD Engineering students at École Nationale des Ponts et Chaussées, Paris, the oldest engineering school in the world and one of France’s most prestigious Grande Ecole universities.

Gregory has served as a board member, board of advisor member and investor to nonprofit and for profit firms throughout Europe and the US. Polletta has been a past Designer in Residence at True Start & True Capital Venture Capital  (http://www.truestart.co.uk/trueworld-truestart/) focusing on consumer products and retail and a keynote speaker and the designer of REUTPALA (http://www.core77.com/posts/52066/The-Making-of-Reutpala-Trophy-for-the-World-Retail-Congress) for the World Retail Congress. He has been the Chairman of the Global Leadership Summit (http://theinnovationenterprise.com/summits/global-leadership-summit-new-york/speakers/9070) as well as a 2015 judge of the $1M President Clinton HULT Prize (http://www.hultprize.org/en/about/2014-advisors-final-live/) and a 2017 Candidate for the US Presidential Innovation Fellows Program at the White House.

Polletta received a Master in Design with commendation from Domus Academy Milan, Italy; a BS in Information Systems as part of the Engineering for Manufacturing program, University of Connecticut, United States with a concentration in Medieval Society at Selwyn College, Cambridge University, UK. He lectures at universities, corporations, military & government offices worldwide on the topics of design, design thinking, innovation, R&D commercialization, entrepreneurialism, industrial design and new product development.

Cortilia Lin

Cortilia Lin

Director Brand Insights – Global Brand Strategy, Phillips

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:05 - 16:35 pm

Biography

Germaine Watts

Germaine Watts

Partner & CEO, IntelOrgSys

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:40 - 17:10 pm

Biography

Germaine Watts is the founder of the niche consulting firm Intelligent Organizational Systems, where she advises senior leaders on the design, management, and resourcing of purpose-driven organizations. She has pioneered new organization improvement strategies using aggregate behavioral propensity data to understand workforce strengths, challenges, and performance potential.

Germaine has travelled extensively as an expert lecturer on safety culture and management systems on behalf of the International Atomic Energy Agency. Prior to her international consulting career, Germaine held leadership positions in Nuclear Power and Healthcare, where she directed talent management, leadership development and performance improvement initiatives. 

In 2016, Germaine, and her co-author John Paciga PhD, published a book titled Process-based Management Systems for High Reliability Organizations, which incorporates these groundbreaking ideas. The handbook provides whole system organization designers and systemic change agents step-by-step guidance on how to work with and align meaning, propensities, and systems in support of high performance.

With degrees in Business Administration and Industrial Relations, complemented by continuing studies in Integral Psychology and Organization Development, Germaine takes an expansive approach to her work. She is a systemic change agent focused on the intersection between personal meaning and purpose and the social systems within which people live and work.

Germaine has long been captivated by “how we work inside”, how thoughts, feelings, and perceptions shape our states of being, relationships with others, and our impact and success in the world.  She has had the privilege of engaging people from all over the world in thought-provoking explorations of what gives meaning and purpose to their lives.

Robert Hutcherson

Robert Hutcherson

CEO/Founder , Optimize Consulting, Inc.

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 09:15 - 09:45 am

Biography

Mr. Hutcherson is the CEO/Founder of Optimize Consulting, a organizational improvement firm providing strategic improvement solutions, which has been successful at improving federal and commercial organizations to include over $3 billion in cost savings plus has been associated with multiple improvement awards. Mr. Hutcherson created the “Organizational Optimization” methodology in 2013 and authored the book in 2014. He is a certified Lean Six Sigma Master Black Belt and Sr. Member of the American Society for Quality. He has a Master’s in Business Management and Bachelor’s in Industrial Engineering.

Robert Hutcherson authored “Organizational Optimization” in 2014. This book presents a new approach to strategically optimizing your organization, not just improving it. It presents the new methodology and breaks down each potential category of optimization. It holistically assesses your organization in its current state, typically reactive and presents a path to a proactive agile future state. Organizational Optimization sets the path for strategic alignment and optimum execution throughout the organization. Categories of optimization are: strategy, performance, process, improvement, resources, financial, systems, knowledge, relationships, innovation, cultural, marketing and benchmarking. The book is available at Amazon and Barnes & Noble.

Lee Winters, Sr

Lee Winters, Sr

Director of Strategy Optimization, Optimize Consulting, Inc.

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:40 - 17:10 pm

Biography

Lee Winters currently serves as the Senior Director of Strategy Optimization for Optimize Consulting. He has over twenty years of international experience in strategy development and deployment, enterprise organizational transformation, global supply chain, operations, and program management across the Federal, Public and Commercial sectors. His commercial experience includes General Electric, IBM, Accenture, and CGI. His tenure as a US military officer included combat operations, program management, acquisition, and command positions. As a certified Lean Six Sigma Master Black Belt, Lee has led numerous enterprise level teams that garnered over $ 1.2B in validated savings and operational improvements. At Optimize Consulting, Lee has leveraged his extensive experience and knowledge to help develop and deploy a unique, effective systems approach to organizational optimization.      

Fernando Ventureira

Fernando Ventureira

CEO, Stratence Partners

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 15:00 - 16:30 pm

Biography

Fernando is CEO at Stratence Partners, a global Consulting, Systems and Outsourcing well-known company, and has more than 25 years of experience helping the organizations, worldwide, optimizing Strategies, enhancing Commercial Effectiveness and implementing successfully Pricing Excellence.

Fernando is a recognized expert in producing tangible economic results through pragmatic “Short Term Solutions” and delivering long term vision as “Sustainable World Class Capabilities”.

Fernando is usual Chairman, VIP Workshop owner and Speaker at leading conferences, globally, and he is regularly editing expert articles and Whitepapers.

His professional career highlights include roles as CEO, CSO, VP, GM, Marketing, Sales, Operations, Program & Project Manager at leading companies such as Proudfoot (US), Matrix (UK), PwC (Spain), McKinsey (Portugal), IIC (Belgium) and IMP (France).

Fernando owns a DipHE in Industrial Engineering by the Science School of Cachan (Paris), a BScIT by the ESCP (Paris), a MBA by the EAP (Oxford), and he is finishing his Phd in Strategy & Organization at the Swiss Management Center (Zurich).

He speaks fluently French, English, Spanish, Portuguese, Galician and Catalan and enjoys international Projects to continuously improve his Italian, German and Chinese.

 

Zachary Surak

Zachary Surak

Partner, McKinsey & Company

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 10:50 - 11:20 am

Biography

Marcus Nicholls

Marcus Nicholls

Senior Partner & Author, Partners in Leadership

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 13:50 - 14:20 pm

Biography

As a Senior Partner for Partners In Leadership, Marcus is an integral member of the company’s leadership team. He significantly contributes to the strategic direction of the company and helps guide the development of the company’s curriculum. Marcus is also the co-author of the leadership book, Fix It: Getting Accountability RightFix It is a fresh, intuitive journey into accountability providing a customized approach to this topic that touches everything in the organization.

Daniel Christinsen

Daniel Christinsen

Principal Project Manager, Lean-Agile Transformation Program Manager/Sensei, Western Digital

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 13:00 - 14:30 pm

Biography

Daniel Christinsen is an experienced Lean-Agile Development practitioner and coach who is currently the Lean-Agile Transformation Manager/Sensei for the Hard Disk Drive R&D Project Management Office at Western Digital.  In his current role, Daniel is charged with driving and supporting Lean-Agile transformation efforts and projects at both at the business unit and enterprise levels.  Prior to joining HGST/Western Digital in 2010, Daniel was with Watlow Electric Manufacturing where he was the program manager for new product development at Watlow’s Controls deivison in which he helped lead successful Lean-Agile product development and Lean Enterprise transformations.

Dwight Harris Jr

Dwight Harris Jr

VP Lean Transformation, Dun and Bradstreet

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:50 - 16:20 pm

Biography

Paul Docherty

Paul Docherty

Company Founder, i-nexus

Business Transformation & Operational Excellence World Summit (BTOES19)

Friday 24th March 2017 | 09:45 - 11:15 am

Biography

Paul Docherty started his career in Marconi, where he held a wide range of senior management roles covering manufacturing, IT, sales, product development, project management, Operational Excellence and corporate strategy as well as having P&L responsibility for the growth of a regional telecoms equipment business.

Passionate about helping organizations to execute more effectively, Paul's deep understanding of the challenges of establishing robust strategy execution disciplines comes from his experience coaching senior management teams in over 100 global organizations. He is a regular speaker at conferences and has delivered keynote presentations at annual Operational Excellence and Process Excellence summits and at the thought leader global annual Strategy Execution conferences. Regularly averaging over 500 registrants for each of his quarterly webinars on Strategy Execution Best Practices, Paul is the architect of the Strategy Execution Maturity Model which has been used by hundreds of global organizations to benchmark their strategy execution capabilities.

In addition to his role as a thought leader in the Strategy Execution space, Paul is also the founder and lead facilitator of the Strategy Execution Consortium – a group of 40+ Global 2000 companies that meet annually on both sides of the Atlantic to share and benchmark Strategy Execution Best Practices.

 

In 2001, Paul founded i-nexus with the goal of building SaaS software that could help organizations successfully manage the complexity involved in translating their vision into reality. This software is now the "de facto" standard for large enterprises when it comes to driving execution of their strategy. Paul holds an MEng. in Computer Systems and Software Engineering from the University of York and an MBA from the University of Warwick.

Kathy Bozimski

Kathy Bozimski

IS Manager BPM, Allegis Group Inc.

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:50 - 16:20 pm

Biography

Kathy Bozimski serves as the Enterprise Process Manager at Allegis Group, a global leader in talent, staffing and recruitment services. She joined Allegis Group in 2002 and plays a key role in building a set of processes and workflows that allows Allegis Group to quickly streamline and automate complex processes as the enterprise moves from strategy to execution to transformation.

 

Kathy has over 20 years of experience working in the IT Staffing and Services industry with a focus on business consulting, business development, technology solution design and business process improvement and strategy. During her professional career, Kathy has advised clients on how to coordinate the behavior of people, systems and information in support of the business strategy. She has been a been a key contributor, over the years, in the planning and execution of acquisition activities as it relates to technology where she managed the scope of change associated with business process, risk management and change management and related IT systems. She is also credited with exploring new technology opportunities to better serve the business. She has successfully managed product design, development and implementation to ensure consistency that generates high quality and predictable results for customers, shareholders, business partners and employees.

 

Kathy has her Bachelor’s Degree in Psychology from John Carroll University and a Master’s Degree in Industrial and Organizational Psychology from the University of Baltimore.

Anish Sharan

Anish Sharan

Director, Business Improvement , CME Group

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 14:25 - 14:55 pm

Biography

Anish Sharan is an operational excellence expert with over fifteen years of experience in deploying global business transformation programs and strategies across Fortune 500 organizations that have delivered over $50MM in hard financial benefits.

As a business improvement director at CME group, Anish is currently leading the charge to deploy robotization at CME group. A coach, trainer, servant leader, and a mentor, Anish enjoys learning lean thinking and discussing the limitless possibilities of intelligent automation.

Anish holds an MBA from the University of Chicago and holds his Master Black

Rob Blanchette

Rob Blanchette

Partner, Blue Line Associates

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Rob Blanchette is a Partner at BlueLine Associates where he is responsible for the leadership and general management of the firm, ensuring BlueLine delivers transformational solutions to its clients. A born-entrepreneur, Rob has been instrumental in establishing BlueLine as an award-winning professional services firm that focuses on relationships and results.

An experienced strategist, Rob leads by example, and has been a key driver in creating a company culture that puts employees first, inspiring them to go beyond just delivering on client goals, to create lasting partnerships with clients. This mentality has served Rob throughout his career, where he has built teams of driven professionals that have consistently exceeded client expectations.  

Rob is also responsible for setting BlueLine’s corporate strategy, and overseeing its implementation, across multiple service lines.

Rob joined BlueLine after founding IntelliPath Solutions, a Data & Analytics firm, which was acquired by BlueLine in 2014.  Prior to IntelliPath he spent time at Deloitte Consulting and Liberty Mutual Insurance, where he delivered operational excellence initiatives to drive efficiencies, cost savings, and improve customer service in partnership with clients.

He received his Bachelor of Science degree in Computer Information Systems from Bentley University, and serves a leadership role within the Triangle Chapter of the First Tee charity.

Contact Rob at blanchette@blueline-associates.com

Rocky Silvestri

Rocky Silvestri

President & CEO, Blue Line Associates

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:50 - 16:20 pm

Biography

Rocky Silvestri, is the Founder, President, and CEO of BlueLine Associates.  As a highly respected consulting and business transformation executive, Rocky serves as a trusted partner to C-suite executives, committed to delivering transformational results across BlueLine’s consulting, managed service, and staff augmentation service lines. Under Rocky’s leadership, BlueLine has become an award winning professional services firm.

Known for delivering change and exceptional results, his unwavering commitment to these principles is at the heart the BlueLine partnership model that begins at the start of each engagement and does not end until successful implementation.

Rocky believes the outstanding culture at BlueLine is a key driver of the firm’s continued growth and success. He has worked diligently to bring the “BlueLine Way” to life, with his ongoing guidance the BlueLine family continues to grow and thrive.

Prior to BlueLine, Rocky was Director of Global Process Improvement for Liberty Mutual where he lead large, complex, and cross-functional projects enhancing the level of process orientation across the organization.

Prior to Liberty Mutual, Rocky developed and lead continuous improvement initiatives at Wachovia and Fidelity Investments. 

Rocky is a lean six sigma black belt, and received his Bachelor of Science degree in Labor and Industrial Relations from Cornell University.

Denis Gagne

Denis Gagne

CEO & CTO, Trisotech

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:15 - 17:45 pm

Biography

For over a decade Denis Gagné has been a driving force in the majority of international BPM standards in use today. He is a member of the Workflow Management Coalition (WfMC) Steering Committee, chair of the Business Process Simulation Working Group (BPSWG), and the co-Editor of the XPDL 2.2 process definition standard. For the Object Management group (OMG), Denis is the Chair of the BPMN Interchange Working Group (BPMN MIWG), and a member of the Business Process Model and Notation (BPMN), the Case Management Model and Notation (CMMN), and the Decision Model and Notation (DMN) team.

Brett Warland

Brett Warland

Director of Process Improvement, PolyOne

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:20 - 15:50 pm

Biography

Brett has 15+ years of process improvement experience as a Black Belt, Master Black Belt and deployment leader. Currently he is responsible for the global deployment of Lean Six Sigma, corporate quality and operational excellence leadership development

John Abel

John Abel

SVP & CIO, Ellie Mae

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:15 - 17:45 pm

Biography

John joined Ellie Mae in 2017 as senior vice president and Chief Information Officer. In this role he is responsible for all aspects of the company’s internal information technology and systems, and partners with business units for the planning and implementation of enterprise IT systems to align with Ellie Mae’s technology vision and business strategy in support of business operations.John has over 20 years in the IT industry. Prior to joining the company, he was senior vice president of IT at Hitachi Data Systems, where he helped drive the transformation from a hardware-selling company to enable growth in cloud-based software and solutions. Before Hitachi Data Systems, John held roles at Symantec, JDS Uniphase, KPMG Consulting, and British Nuclear Fuels plc. John holds a BS in Information Systems from Staffordshire University in England.

Tim McCracken

Tim McCracken

Director of Business Development, iObeya

Biography

Tim McCracken is the Director of Business Development for iObeya. 

Prior to joining iObeya (and the KAP IT team), Tim spent 15 years with Cisco Systems, where he led the Collaboration Workspace business in Europe and Emerging Markets.  During his time at Cisco, he held several leadership roles in business development, strategic alliances and product management.  Tim led the early drive of Voice over IP, pioneering many of the first deployments of Internet-based voice services using Session Initiation Protocol.

Tim holds a Bachelor’s degree in Computer Science and an MBA, both from Saint Joseph’s University.  He is also a Certified Sommelier with the Court of Master Sommeliers.

Damon Werner

Damon Werner

Vice President, Business Optimization & Six Sigma, McKesson

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:15 - 17:45 pm

Biography

Damon Werner is Vice President, Business Optimization & Six Sigma, leading the Enterprise Six Sigma program in oversight and delivery of methodology, training and certification company wide.  He collaborates and coordinates organization wide planning, budgeting, forecasting, and senior leadership team initiatives for Six Sigma at McKesson.  Damon also has oversight for the Corporate Functions Six Sigma team and recently took on accountability for the Procurement Analytics, PMO, Supplier Diversity, Communications and Chief of Staff function. 

 

With over 15 years’ experience in leading and managing  process improvement, Damon delivers the technical knowledge, expertise and a thorough understanding of the methodologies that successfully transform businesses.  Based in Alpharetta, GA., Damon is a certified Master Black Belt (MBB), Black Belt (BB) and Green Belt (GB).  Damon joined McKesson in 2009 as Director, Business Process, where he planned and executed the rollout of process improvement programs in select MTS business units.  Previous to McKesson, Damon managed process improvement and business transformation programs at General Electric, Microsoft and Lexis Nexis.

 

Damon Werner lives in Roswell, GA with his wife Suzanne who is a teacher for the Cobb County School District.  They have two daughters, Courtney, a Junior at Duke University, and Kaitlyn, a Freshman at the University of Georgia.  They have been in Georgia since being relocated here from Virginia for work in 2002.  Damon is originally from Southern California where he was born and raised.

 

Damon earned a Master of Business Administration from the University of Southern California concentrated in Finance and Information Systems and a Bachelor of Business Administration from the University of San Diego where he was a member of the Mens Division I Soccer Team.

 

Randy Clark

Randy Clark

Director of Six Sigma, PowerSteering

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 16:40 - 17:10 pm

Biography

Randy Clark is PowerSteering’s Director of Six Sigma, a Black-belt trained member of the American Society of Quality, and a three-year examiner for the Malcolm Baldridge National Quality Award.

Brendan Madden

Brendan Madden

Chief Executive Officer, Tom Sawyer Software

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 10:50 - 11:20 am

Biography

Brendan Madden founded Tom Sawyer Software in 1992, and has since developed the company into a leading global provider of high-performance graph and data visualization and analysis systems. He is highly interested that the company does top quality work, and under his expert guidance, Tom Sawyer Software has received accolades for excellence in component-based software technology development from the U.S. National Institute of Standards and Technology.

Brendan brings his highly specialized knowledge of the software industry and intricate knowledge of other industry sectors to make invaluable contributions to the business strategy, product direction, operations, marketing, and worldwide sales of Tom Sawyer Software. With nearly thirty years of experience, Brendan is one of the world's foremost experts in graph and data visualization, graph layout, and graph analysis. He is also an expert in user experience and software architecture.

Prior to founding Tom Sawyer Software, Brendan was employed at the IBM Thomas J. Watson Research Center, the IBM Santa Teresa Laboratory, and Vitalink Communications.

Brendan has a Bachelor of Science degree in Applied and Engineering Physics from Cornell University and a Bachelor of Arts degree in Physics from Ithaca College. He attended graduate school in Electrical Engineering at Arizona State University.

Kevin Duffy

Kevin Duffy

Regional Managing Director, Kepner-Tregoe Inc

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:20 - 15:50 pm

Biography

Kevin is responsible Kepner Tregoe’s North American market. With 30 years’ experience in operations and consulting, he has held positions from production engineer to vice president of manufacturing/general manager in the packaging, hygiene product, converting, and the building product sectors.

He has held international and Pan European leadership positions for organizations including Lafarge (France), the Wiggins Teape, and Caradon Group (U.K.). In previous roles at Kepner-Tregoe he has implemented major projects in all regions, developed new geographic markets and managed a KT global operations practice. 

Kevin trained as a mechanical and production engineer in the food packaging industry in the UK. He holds a Master of business administration degree from the University Of the West of England. In addition he has completed executive education at Duke University (U.S.), Lyon Business School (France) and the Cranfield School of Management (U.K.).

Klaus Enzenhofer

Klaus Enzenhofer

Director Technology Strategy , Dynatrace

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 13:00 - 14:30 pm

Biography

Klaus is working on the future direction of the Dynatrace solution. His focus is on the field of Digital Transformation and Digital Experience. He helps evangelizing the thinking of BizDevOps and customer centric thinking throughout the IT landscape. He shares his knowledge through speaking events across the globe, publishes articles in journals as well as social media posts. Join him on Twitter and LinkedIn.

Ryan Covell

Ryan Covell

Senior Director of Sales, Dynatrace

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 13:00 - 14:30 pm

Biography

Based in Detroit, Ryan has been immersed in field of performance monitoring technologies for over 16 years. Most of that time was spent working as a sale engineer helping some of the largest companies in the world implement successful monitoring practices. Currently with the title of Senior Sales Director, he is responsible for the business strategy and execution at Dynatrace across North America.

Outside of work, Ryan stays very busy with a house full of teenagers and competing on the squash court.

Stephen Engel

Stephen Engel

Senior Vice President, Strategic Solutions Leader Americas, Hitachi Consulting

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 08:30 - 10:00 am

Biography

Strategic Leader Helps Organizations Achieve Digital Success

 

As Senior Vice President for Hitachi Consulting Strategic Solutions Business Development, North America, Stephen Engel is a strategic and creative thought leader. Engel masterfully leads a team of senior-level consultants and industry experts from a wide array of industries including industrial manufacturing, distribution, energy, CPG, private equity, and healthcare – to deliver digital transformation capabilities to clients with operations around the world.

 

Under Engel’s skilled leadership, his team helps clients improve the bottom line while reducing costs and turnaround times. Engel steers companies from midsize enterprises to multibillion dollar organizations on their journey to digital success by helping to reenergize their businesses to be more competitive and profitable.

 

Working with Hitachi Consulting since 2002, Engel brings more than 20 years of experience guiding some of the most successful companies in the world. With a focus on strong, long-term relationships, Engel has a unique skill for building personal connection and rallying teams to achieve higher level success. Engel and his team are recognized for their digital knowledge and experience by trade associations and the media, and are sought after to share their expertise in industry journals and at conferences.

 

Prior to joining Hitachi Consulting, Engel was a Partner with Arthur Andersen Business Consulting (AABC) and held several positions in the Commercial Aerospace Industry.

 

 

Matthew Shrout

Matthew Shrout

Product Owner, Allegis Group Inc,

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 15:50 - 16:20 pm

Biography

Matt Shrout serves as a Product Owner at Allegis Group, a global leader in talent, staffing and recruitment services. He joined Allegis Group in 2017 and plays a key role in leading the EVOLVE business transformation through setting the vision and defining the future state for Allegis Group’s back office.  He draws on his extensive operational and leadership experience, as well his relationships within the Operating Companies.

 

Matt has over 10 years of experience working in the IT Staffing and Services industry with a focus on providing professional services across a broad range of finance areas including accounting, business process, business advisory and consultancy. During his professional career, Matt has been credited with being a key contributor who has championed a spirit of continuous improvement.

 

Prior to moving to Allegis Group, Matt spent 9 years at TEKsystems, an IT Services and Staffing firm that is an Allegis Group operating company. While at TEKsystems Matt worked on the Finance team that was responsible for managing billing, accounts receivable, collections, and contract management. As a Financial Controller he led the billing and collections teams that supported TEKsystems largest national customers. He created a back office organizational structure and developed processes and policy to support TEKsystems growing statement of work business. He is also credited with increasing the customer satisfaction of both his external customers and his partners within the sales and delivery organization.

 

Matt has a Bachelor’s Degree in political science from University of Maryland Baltimore.  

 

Ryan Thornton

Ryan Thornton

Senior Consultant, Kepner-Tregoe Inc

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 10:30 - 12:00 pm

Biography

Ryan is an experienced senior consultant with diverse skills in managing and delivering business transformation programs around the globe.  He partners with clients to properly diagnose issues and develop appropriate solutions using Kepner-Tregoe’s proven and systematic approaches to achieve targeted results. Since joining Kepner-Tregoe, Inc. in 2005, Ryan has worked across a broad range of industry sectors including Finance, Life Sciences, Natural Resources, Technology, and General Manufacturing. 

 

Ryan supports operational excellence and ITSM service excellence projects across a broad range of industries and international markets. His global experience ensures his effectiveness working with organizations across a variety of geographic and cultural environments .   

 

Prior to joining KT, Ryan worked as a Manager of Client Services for a tier-one automotive supplier where he managed a team to ensure the on-time launch of new products.  Ryan received his Master of Business Administration from Loyola University Chicago, and a Bachelor of Arts degree in organizational communication from Marian University.

 

Doug von Feldt

Doug von Feldt

Senior Consultant, AlignOrg Solutions

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 10:30 - 12:00 pm

Biography

Doug Von Feldt has over 20 years of experience leading projects and change initiatives in several industries including manufacturing, distribution, education, and retail.  He has held senior leadership positions in the areas of IT, Continuous Improvement, Strategy, and Operations.  Doug is an expert at helping organizations become more profitable by aligning work processes, people, and culture to achieve operational effectiveness and efficiencies.

Doug has helped many organizations implement Continuous Improvement, Project Management, and Innovation programs.  He has also developed corporate educational programs and taught thousands of employees all over the world.  He is a certified Lean Six Sigma Master Black Belt and a Project Management Professional (PMP).  He is a contributing author to the book “Next Level Supply Management Excellence: Your Straight to the Bottom Line® Roadmap” (J. Ross Publishing).

Doug holds a BA in Computer Information Systems from Washburn University.

Sumithra Gomatam

Sumithra Gomatam

President, Cognizant Digital Operations, Cognizant Technology Solutions

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Sumithra Gomatam is President of Cognizant’s Digital Operations. Her service line applies digital technologies to operations driving process re-imagination, process automation and end-to-end platform solutions that deliver business outcomes and provide significant business and operational insights. In her role, Sumithra oversees the markets and delivery teams who have deep industry capability and work closely with clients to help run and transform their operations.

 

Sumithra brings with her over 29 years of industry experience. Prior to her current role, she served as President, Industry Solutions, where she oversaw global delivery for Cognizant’s industry verticals and also led Cognizant’s integrated Communications and Technology practice. She also held the position of Global Head of Cognizant’s Quality Engineering and Assurance (QE&A) business unit and made Cognizant one of the world’s largest providers of Independent Verification and Validation services.

 

Sumithra serves as a member of the Board of Directors of Cognizant Technology Solutions India Pvt. Ltd. She holds a degree in Electronics and Communication Engineering from Anna University and has completed her Advanced Management Program from Harvard Business School.

Steve Vandehey

Steve Vandehey

VP Solutions & Innovation/Americas, Hitachi Consulting

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:50 - 14:20 pm

Biography

Steve Vandehey is a Vice President at Hitachi Consulting, the global consulting business of Hitachi Limited. Hitachi Limited seeks to drive social innovation and “Inspire the World”. Hitachi Consulting contributes to this mission by functioning as a systems integrator, specializing in industrial IoT, Big Data & Analytics, Cloud and Technology Convergence. Steve leads Hitachi Consulting’s Solutions & Innovations business for the Americas region, providing Energy, Water, Predictive Maintenance, and Optimized Factory solutions that drive digital transformation to improve business outcomes.

Alex Prejean

Alex Prejean

Senior Director, Solutions & Innovation, Hitachi Consulting

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 08:30 - 10:00 am

Biography

Alex Prejean is a Senior Director of Solutions & Innovation - Americas for Hitachi Consulting.  In his role, Alex provides strategy and support for innovation, strategic client co-creation and solutions development.  Alex’s brings nearly 20 years operations and management consulting experience to Hitachi Consulting and its key strategic partnerships

Michael Curran-Hays

Michael Curran-Hays

Practise Leader, Kepner-Tregoe Inc

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Michael Curran-Hays is a leader in Kepner-Tregoe’s (KT) Operational Excellence and Service Excellence efforts in the Americas. Michael provides executive leadership for a range of consulting and training services in these regions including client-specific, integrated teams of KT professionals.

 

Michael joined KT in 1998 as a consultant specializing in analyzing organizational processes, facilitating issue resolution, designing and implementing project management systems, and transferring critical thinking skills in client organizations. His expertise is in business process improvement, operational improvement, and strategy formulation. Clients he has worked with include Siemens, Johnson & Johnson, Pfizer, Novartis, Bristol-Myers Squibb, Glaxo SmithKline, Roche, Citi Group, Merrill Lynch, Morgan Stanley, Detusch Bank, Royal Bank of Scotland, Barclays Capital and various government regulatory agencies including the FDA and USDA.

 

Prior to joining KT, Michael was the long-time president of The Professional Service Group, Inc. He has also been an independent consultant and a researcher working in both lab and plant environments at Arco Metals. His executive leadership and consulting expertise is enhanced by his experience in operational improvement, strategy formulation, and the design and administration of cost-benefit analyses.

Anthony Honaker

Anthony Honaker

Vice President of Product Strategy and Development, Cohesive Solutions

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

As Vice President of Product Strategy and Development, Mr. Honaker is responsible for Cohesive’s solution development organization, including Product Strategy, Product Management, Development, Product Services and Support.

Mr. Honaker has more than 25 years of experience in the Enterprise Asset Management market, performing a variety of roles including Consulting, Education, Account Management, Sales, Product Marketing, Product Management and Strategy, and Product Design and Architecture. His industry expertise lies within Capital Asset Intensive organizations such as; Manufacturing, Energy and Utilities, Oil and Gas, Transportation and large Facilities.  

Prior to joining Cohesive, Anthony held various product leadership roles for MRO Software and IBM, where he was responsible for the strategic direction, design and delivery of Maximo.

Anthony holds a B.S. Degree in Computer Science from Western Kentucky University.

Tim Lynch

Tim Lynch

Sales Manager, IBM

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 15:00 - 16:30 pm

Biography

Tim Lynch leads IBM Automation's Go to Market team in North America, leveraging his decades of experience within IBM's global services business. Tim's focus is on helping clients implement the right automation solutions to address their business challenges. His experience at IBM includes extensive coaching and enabling IBMers to embrace change and drive transformation both within IBM and for our clients.

Sean Tinney

Sean Tinney

CTO, Intelligent Automation Innovation Center, IBM

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 15:00 - 16:30 pm

Biography

Sean Tinney is CTO of IBM's Intelligent Automation Innovation Center, leading an interdisciplinary team focused on solving complex business problems leveraging the latest in automation technology. His team tackles transformation that is lead by the business agenda - starting with how business process can be enabled by technology (instead of technology dictating business process) - and takes an integrated approach to leveraging the full range of automation from basic to advanced. 

Jordan Workman

Jordan Workman

Director of NA & EMEA Client Development, Performance Solutions by Milliken

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:15 - 13:45 pm

Biography

Accomplished executive currently focused on client strategy and acquisition with multi-national manufacturers in North America and Europe for Performance Solutions by Milliken, a world-class manufacturing and supply chain consultancy.

Tor Inge Vasshus

Tor Inge Vasshus

CEO, Corporater

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 13:50 - 14:20 pm

Biography

Mr. Tor Inge Vasshus founded Corporater AS in 2000 and serves as its Chief Executive Officer. Mr. Vasshus is an all-round Enterprise Performance Management professional and an experienced practitioner of management methodologies such as Balanced Scorecard. He is Consultant and advisor to enterprises using these methodologies and an innovative software solution provider to enterprises that practice these methodologies. He held several key positions in the finance domain at Statoil - an international energy company for over 12 years and spent a couple of years at SAS Institute- largest independent vendor in the BI market, managing performance management solution portfolio. He was instrumental in several community development initiatives in Norway and elsewhere. He is a regular guest lecturer in this university lately. He is a popular speaker on performance management at conferences and universities worldwide. Mr. Vasshus holds a master’s degree in finance and Entrepreneurship from the University of Stavanger, Norway.

Marc Olesen

Marc Olesen

Senior Vice President & GM Digital Experience, Dynatrace

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 17:15 - 17:45 pm

Biography

SVP & General Manager, Digital Experience

Marc was made for the highly competitive world of cloud and digital experience. He was Canada’s first high schooler to break the four-minute mile in track and ran professionally after graduating from Stanford. With more than 25 years of software experience, he’s successfully applied that drive to win throughout his career. Previously heading cloud-focused business units at Splunk, McAfee and Mercury Interactive, Marc has great depth across big data, security and application performance and a track record of building strong teams that drive significant growth. Speaking of teams, Marc was flying around the ice on hockey skates almost before he could walk and still loves the sport. With his wife and four daughters, he’s also now an avid skier. “Slow and steady” is definitely not his mantra.

Ruth Sorrells

Ruth Sorrells

Chief Revenue Officer, OpusWorks (by the Quality Group)

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Tuesday 13th March 2018 | 13:00 - 14:30 pm

Biography

Ruth’s focus at OpusWorks is ensuring that the company has the right solutions to help customers fulfill their missions and maintain their competitiveness. With a background of technology, business process engineering and people, Ruth believes that informed and efficient human beings enable organizations to reach their potential.  OpusWorks expert content in process excellence, deployed via its technology, can be truly transformative.  

 

Ruth earned her BA from Haverford College and MBA from The College of William & Mary, Raymond Mason School of Business.  

Will Thomas

Will Thomas

VP Sales, Signavio

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Will’s involvement in leading the Customer Service and Quality functions for a successful Silicon Valley computer server manufacturer Rackable Systems (SGI), combined with his experience in managing manufacturing and the supply chain for Penguin Computing, provides him with a practical perspective on best practices for driving Customer Centric Transformation. His recent experience includes working with world leading organizations who are actively transforming their Customer’s Experience through the innovative use of Signavio’s Customer Journey Maps, and seeing how this approach can be used to help take a company’s culture of continuous improvement to the next level. 

 

 

Sandra Harry

Sandra Harry

COO, Six Sigma Management Institute

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Sandra Harry is the COO for the Dr. Mikel J. Harry Six Sigma Management Institute.  Sandra is a forward-thinking, corporate Executive with 20+ years of proven experience in large-scale, national and international companies. She is a former CFO with an EMBA and an Executive Master Black Belt, one of an exclusive group trained and mentored by the late Dr. Mikel J. Harry, in Lean Six Sigma which fortifies her masteries in strategic resource management, business optimization, and profitability.

Zal Pezhman

Zal Pezhman

VP & General Manager, KAP IT

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Zal Pezhman is Vice President & General Manager at KAP IT, creators of iObeya™ Digital Visual Management.

He is responsible for the continued evolution of iObeya’s go-to-market strategy and focused on international business development beyond the French domestic market.

During his tenure, he has developed numerous strategic alliances with Lean Consulting organizations, and has accompanied over 80 large enterprises in their deployment of (Digital) Visual Management across over 20 countries. Although not a certified expert in Lean and Agile Management, or Continuous Improvement tools and methods, he is delighted to be participating in such a showcase event with such venerable participants and fellow speakers. His exposure to the challenges of true cross-enterprise collaboration will help shed light on the reasons for the accelerated adoption of Visual Management for many global organizations.

Previous to KAP IT, Zal’s 20 years of experience in IT include diverse expertise in Sales, Marketing and Strategic Alliances internationally with market leaders like HP and SMART Technologies, as well as niche best-of-breed specialists including Orsyp and ClickSoftware.

Zal is bi-lingual and earned an Bachelor of Arts in International Business Management from the University of Newcastle-Upon-Tyne in the UK in 1994, followed by an MBA from ESC Grenoble in France in 1996.

He lives just to the south of Paris, France with his partner and 2 young children and spends any spare time exerting unspent energy outdoors on his mountain bike, or hiking.

Bill Warren

Bill Warren

Director Business Development, Hitachi Consulting

Biography

Bill Warren is a Solutions Director of Business Development for Digital Manufacturing solutions at Hitachi.   Bill’s focus is assisting his clients, in the manufacturing and oil & gas industries, in achieving a “step-change” in performance by applying digital transformation solutions to solve operational problems.   Bill has been in the consulting industry for the past 22 years, having started his career at IBM where he supported both manufacturing and oil & gas clients.

Don Lanham

Don Lanham

Director Business Development, Hitachi Consulting

Biography

Working in the consumer products industry throughout his entire career, Don brings more than 25 years of experience in holding management positions in the areas of field sales, customer marketing, account management and business development. 

 

Specialty Skills

  1. Strategic Business Plan Development and Execution
  2. Trade Promotion Management and Optimization
  3. Data Management / Analysis
  4. New Product Development and Launch Execution
  5. P&L Management

Prior Experience

Don has extensive account management and team leadership experience through his responsibilities for number of large consumer product (CP) and distribution companies—P&G, Pepsi-Cola Company, Tree of Life.  His experience includes conducting CP business throughout the entire value-chain, across multiple mass retail channels, across multiple product categories and using all distribution systems. 

 

Dennis MacAleese

Dennis MacAleese

Director, Pacific Gas & Electric

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Thursday 15th March 2018 | 10:50 - 11:20 am

Biography

Dennis MacAleese is the Director of the Lean Capability Center within Gas Operations at Pacific Gas & Electric. He is leading the deployment of Lean Management across Gas Operations and Aviation Services. Prior to his current role, Dennis led the Gas Maintenance & Construction Department for the Northern California Region of PG&E’s service territory (over 500 employees, serving over 2 million customer accounts spread over 30,000 miles). He has been with PG&E for five years.

Prior to PG&E, Dennis worked at several major utilities on the East Coast. He has been in the natural gas industry for 21 years and held a variety of leadership roles. Dennis and his wife, Dianna, live in El Dorado Hills, California with their two teenage children and four dogs. 

PG&E Gas Operations is a distributed business with 5,400 employees and 4.3 million customers over 70,000 square miles of service territory in Central and Northern California. PG&E’s network includes 42,141 miles of natural gas distribution pipelines and 6,438 miles of transportation pipelines. The territory stretches from Bakersfield in the South to Eureka in the North and from the Pacific Ocean on the west and the Sierra Nevada on the east.

Todd Procaccini

Todd Procaccini

,

Business Transformation & Operational Excellence World Summit & Industry Awards (BTOES18)

Wednesday 14th March 2018 | 15:30 - 16:00 pm

Biography

Dr. Sandy Furterer

Dr. Sandy Furterer

Associate Professor, Department of Engineering Management, Systems & Technology, University of Dayton

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 13:55 - 14:15 pm

Biography

Sandy Furterer is an Associate Professor at the University of Dayton, in the Department of Engineering Management, Systems and Technology.  She recently came from industry as a VP of Process Transformation for Park National Bank in Columbus, Ohio.  She is also a part time faculty member in the Masters of Science in Quality Assurance program at Kennesaw State University. 

Dr. Furterer received her Ph.D. in Industrial Engineering with a specialization in Quality Engineering from the University of Central Florida in 2004.  She received an MBA from Xavier University, and a Bachelor and Master of Science in Industrial and Systems Engineering from The Ohio State University. 

Dr. Furterer has over 25 years of experience in business process and quality improvements.   She is an ASQ Certified Six Sigma Black Belt, a Certified Quality Engineer, an ASQ fellow, and a certified Master Black Belt.  

Dr. Furterer is an author or co-author of 4 reference textbooks on Lean Six Sigma, Design for Six Sigma and Lean Systems, including her latest book:  Lean Six Sigma Case Studies in the Healthcare Enterprise by Springer publishing in 2014.

Topic Title:

Linking your Business' Core Processes and Process Architecture with Strategy

Prior to her current position, Sandy built the process infrastructure that incorporated a process architecture map as the VP of Process Transformation at Park National Bank. In this talk she will address how to:

  • Tie process improvement project prioritization with the core processes and strategic plan
  • Improve processes by documenting and creating process and procedure change control for execution
  • Expand lean six sigma projects with process infrastructure
  •  Govern a process council made up of leaders to build a process improvement network 

Why Attend

 

The summit will address some of the biggest challenges, which are:

  • Rethinking operations end to end, incorporating digitalization activities along the whole value chain
  • Adapting and embracing new technologies and the new business models
  • Cultural Transformation and creating a culture of Operational Excellence and Innovation. Implementing effective Change Management programs. Driving Corporate Culture Change and How to build and transform Organizational Culture
  • Leadership Understanding, Buy-In, Support and Sponsorship from ALL Leaders which is critical. Operational Excellence needs commitment, resources and cannot be optional. 
  • Sustaining a Continuous Improvement Culture (Key to this is Leadership Buy-In)  
  • Achieving an Enterprise-Wide Operational Excellence Strategy
  • End-to-end business transformation, with all departments’ processes working in unison at scale to aligned goals and priorities.
  • Keeping up with new technologies, relative value relevance, and the creation of new opportunities. AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.
  • Integrating New Advanced Technologies
  • Acquiring and managing start-ups
  • Changing Customer Demands & Channels
  • Building New Competitive Advantages.
  • Integrating CI methodologies personalized to the organization.
  • Ensuring initiatives are aligned with Key Strategic Priorities, across the organization.
  • Failure to innovate fast enough.
  • Building a culture of innovation & agile mindset.
  • Changing Workforce, Millennial Generation, Freelance Culture. 
  • Customer Experience Excellence in a less high touch environment. 

Come join us at the largest gathering of leadership-level executives across the entire business transformation & operational excellence ecosystem. 

  • CEOs, COOs CSOs, CIOs, CAOs, CMOs, CFOs, CLOs, Chief Excellence Officers
  • Heads of / SVP & VP Global Operations, Global Operational Excellence Leader
  • Global Heads, Heads of, EVPs, SVPs, VPs, Directors of Business ExcellenceBusiness Transformation, Innovation Excellence, Innovation Deployment Value Creation, Productivity, Operational Excellence, Continuous Improvement, Process Excellence, OpEx, Process Engineering, Strategy ExecutionChange Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management.
  • VPs of Global Operational ExcellenceGlobal Continuous Improvement, Process Analysis, Enterprise Risk Management, Global Production & Logistics, Lean & Six Sigma, Operational Excellence & Productivity, Business Process Management.
  • Business Process Management Champions, BPM Project Leaders. 
  • Lean Six Sigma Deployment Leaders / Champions / Lean Six Sigma Master Black Belts
  • Directors of Operations, Process Re-Engineering, Productivity, BPM, Lean Six Sigma, Continuous Improvement, Business Reengineering, Performance Excellence, Operational Excellence, Process Analysis, Manufacturing Excellence, Productivity, Software Process Improvement
  • From across all industries, including ManufacturingHospitalsHealthcare, Medical Devices, Automotive & TransportationBankingCapital Markets & Insurance, Consumer Products & Retail, Pharmaceuticals & Life Sciences, Government, Armed Forces & Public Sector, Mining & Metals, Oil & GasPower & Utilities, Real Estate, Hospitality & ConstructionTechnology, and Communications.
  • Need for “Speed”: Building a Global Culture of Innovation
  • Achieving Performance Excellence Through a Holistic Systems Perspective.
  • Business Improvement - Continuous Improvement, Never be Complacent: How to Stay Ahead?
  • Current Disruptive Technologies: How can they be Leveraged Across and Implemented within Different Businesses and Industries?
  • Inspiration and leadership from within: The effective steps of securing management buy in
  • Changing Leadership Mindset and Adopting Lean Behaviour at Senior Level
  • Innovation in Traditional, Mature Industries: Does being innovative within your parameters work?
  • Digital Transformation and OPEX: Business Transformation merging with New Technologies
  • Transform the organization to a customer centric one with innovative data analytics
  • New way of doing Business Transformation and Process Improvements: Moving away from Lean and Six Sigma and going towards new way of forward thinking
  • Merging Traditional Operational Excellence with Business Innovation: A Journey from OPEX to Upstream Business Transformation to Business Innovation
Access the Agenda

The business environment is changing faster than at any time in history, and smart organizations know that their company’s competitive advantage today and in the future will come only by transforming their business from end to endfunction by function and process by process.

Progressive executives in organizations around the world are rethinking how they go to market, sell to customers, and build their products etc. This event will uniquely explore how these executives in organizations across all key industries are rethinking, reshaping and adjusting the role of continuous improvement to prepare for this rapidly changing future, to transform businesses, achieve top line growth, and gain a competitive advantage.

They understand that Operational Excellence project teams and processes are best placed to created disciplined frameworks and lead these transformations.

These progressive executives & companies are looking more so to Operational Excellence to achieve top-line growth, and no longer just incremental process improvements at the operational level. They are aligning Operational Excellence teams at the strategy, value creation and customer experience level.

The future of OpEx is Speed & Impact. 

Done well, Operational Excellence is now enabling end-to-end business transformation helping organizations to stay relevant in the rapidly changing landscape, through innovation, strategy execution, and being more operationally agile.

No other event covers in such depth, all the challenges and applications of Operational Excellence to reshape the organization to prepare for the future and drive growth in theever-evolving landscape 

No other event has a dedicated track on cultural transformations or strategy executionor covers detail, better management systems, leadership thinking, & change management to move and engrain operational excellence at the strategy level, and makes it sustainable and system-wide.

This event is packed with progressive leaders, who will show you that when Operational Excellence is applied effectively, it will help your organization hit far harder, and move far faster than the competition, propelling top-line growth.

Learn more
  • The ONLY event looking at end-to-end business transformation delivered by Operational Excellence to achieve business excellence throughout the organization.  
  • The ONLY event to truly focus on the future of Operational Excellence. Businesses are going through a number of disruptive trends, where the demands of the organization are rapidly changing. This event will show you how progressive leaders are using Operational Excellence as the backbone, the discipline, the framework of strategy development & execution, innovation execution, customer experience and business transformation.  
  • The ONLY event to have dedicated tracks focussed on Operational Excellence, Business Transformation, Innovation Execution, Cultural Transformation, Customer Experience Excellence, & Strategy Execution. 
  • The ONLY event to go into the right level of depth, sessions, and weighting within each track, where some tracks are effectively a stand-alone conference. e.g. Over 13 sessions dedicated to Cultural Transformation, 9 to Innovation Execution, 7 to the Impact of Digitalization, plus Technology Test Drives, 7 to Strategy Execution & 5 to Customer Experience Excellence. No other event goes into this level of depth on each key theme.
  • The ONLY event to build its agenda, and select innovative industry leading practitioners as speakers through 6 months of painstaking primary research. Ensuring our agenda is weight precisely to the key challenges and future trends the industry is facing right now.
  • The ONLY event to have over 60+ fresh cutting-edge speakers that are not on any other agenda, and many that have never spoken before.
  • The ONLY event filled with over 95+ Practical How-To Case Studies, to take home and apply straight away to your organization.
  • The ONLY event on the market to bring together the whole Business Transformation & Operational Excellence ecosystem with more key best in breed organizations in more key industries, so you can take ideas from the very best.
  • The ONLY event to have no sales pitches in the agenda. Our event is full of the most progressive leadership-level practitioners, where therepresentations are carefully vetted to focus on the how to, what to. Sales pitches are strictly forbidden.
  • The ONLY end-to-end Business Transformation & Operational Excellence event on the market bringing the whole value stream and ecosystem together to look at Innovation, Strategy, CX, Culture, Leadership & Agility to achieve top line growth.
  • The ONLY event with such depth of content per key theme and five parallel tracks to choose from.
  • The ONLY event with over 12 Industry Awards categories
Learn more
  • ENGAGE with Global Continuous Improvement Leaders viewing traditional Operational Excellence Culture with an eye to the future, solving real lifeOpEx  challenges, through Roundtable discussions, panel sessions, and workshops designed to give you more direct contact with the speaker.
  • DISCOVER how to align your traditional Operational Excellence methodologies with Digital Transformation and Business Innovation through our dedicated tracks.
  • EXPERIENCE others’ Operational Excellence successes and failures, when industry leaders present real-life case studies on how they achieved their goals.
  • RECEIVE real, practical guidance on utilizing Operational Excellence to create top-line growth, with a holistic view from Strategy to Execution and Implementation of RPA and CI
  • GAIN the skills and perspective necessary to fully encourage leadership understanding and buy-in for your Operational Excellence team, with our dedicated Leadership track sessions including proven techniques to guarantee buy-in.
  • LEARN how to transform your Operational Excellence team to think strategically, using Operational Excellence to fuel, execute and manage value creation projects.
  • TAKE HOME the skills to implement, and sustain a culture of Operational Excellence within your organization, to help your organization sustainably embrace and embed Operational Excellence at every level.
  • LEARN how progressive executives in organizations across all key industries are rethinking, reshaping and adjusting the role of continuous improvement to prepare for this rapidly changing future. 
  • HARNESS the lessons from industry leaders on how to successfully embed and weave OpEx& continuous improvement into the DNA of your business culture.  
  • DISCOVER how Operational Excellence is now enabling end-to-end business transformation, enabling organizations to stay through innovation, strategy execution,and being more operationally agile.
  • LEARN how to transform your Operational Excellence team to think strategically, using Operational Excellence to fuel, execute and manage value creation projects.
  • LEARN the skills to implement, and sustain a culture of Operational Excellence within your organization to help your organization sustainably embrace and embed Operational Excellence at every level.
  • GAIN insights into how smart organizations are increasing their competitive advantage today and in the future by transforming their business end to endfunction by function and process by process.
Learn more

More parties, dinners, and get-togethers, all about making new industry friends.

  • Welcome Cocktail Party - March 13. 
  • Operational Excellence Awards Gala Reception - March 14. 
  • Operational Excellence Awards Gala Event - March 14. 
  • Awards After Party - March 14. 
  • VIP Pre-Reception Party  - March 14. 
  • Mid-Morning and Mid-Afternoon Themed Breaks - March 13-16
  • Meet the Speaker Topic Themes Lunch Tables - March 14-15
  • Organized Dinners - Around Conference Themes & Topic
  • Hot Breakfasts - March 14-15
  • Sit Down Full Service Plated Lunches - March 14-15. 
  • Wine Tasting
  • Fun games to break the ice.
Learn more

BTOES18  has been engineered to exceed expectations:

  • 100+ Speakers – All Practitioners - Industry Leaders, Thought Leaders, Disruptors, & Legends.
  • Over 100 Sessions
  • 10 summits in 1. 10 in-depth Dedicated Tracks with unparalleled opportunities for knowledge sharing and networking.
  • 20+ hours of Social Networking
  • 15+ hours of session time dedicated to peer to peer exchange of ideas. 
  • 5 parallel Tracks Steams
  • 60+ Track Sessions.
  • 6+ Thought Leader Panel Discussions
  • 5+ Leaders Benchmarking Boardrooms e.g. CEOs, Global Heads, VPs of.
  • 30+ Round-Table Discussions.
  • 20 Summit Interactive Workshops & Master Classes
  • 50+ Poster Board Presentations
  • 30+ Credible Solutions Providers in the Exhibit Hall.
  • 60+ Hours of Content on the Agenda
  • 9000+ Past Attendees. Amalgamation of 5 previous leading industry events
  • 35,000+ Social Media Community Members.
  • 150,000+ BTOES Insights Subscribers
Learn more

Speed and the ability to adapt to changing market conditions are a significant challenge for business. New technologies and innovation acceleration are disrupting all traditional industries and markets.

Half of all major corporations have disappeared or over the last 20 years. Start-ups no longer have major barriers to entry, computing powering is accelerating, and business models are being disrupted in just a few months, causing massive pressures on margins.

The threat of new competition (the #1 driver), rising customer expectations, expanding markets, and digitalization are the key drivers of change, and the driving force behind the ever increasing need for Operational Excellence, especially for end-to-end Business Transformation, and rapid and flexible solution offerings and execution. The rapid appearance of new business models adds fuel to increased customer expectations and requirements.

Every change in the market affects how a company operates and performs, often dramatically. And these days, it is difficult to respond to one disruption before being thrown off course by the next one. Advanced technologies, increasing digitization such as AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.

These digitalization's bring a quantum leap in productively improvement, but consequently leaders have to rethink their operations end to end, incorporating digitalization activities along the whole value chain, e.g. use of big data in customer operations, or 3D printing technology in manufacturing. Teams will need to embrace a culture of operational excellence, reimagined operations every day, foster open communication and faster decision-making.  Product development, procurement, supply chain management, production system design, and all manufacturing and services will need to be transformed.  Operational Excellence professionals need to adapt and actively embrace all these new technologies and the new business models they create to ensure the organization is always at the cutting edge of execution excellence.

Whether its the need to keep up with new technologies, the pressures of implementing and sustaining a fully-fledged culture of Operational Excellence, or encouraging the allocation of resources and buy-in for Operational Excellence projects, it is clear that Operational Excellence practitioners are facing a period of incredible change and upheaval.

Exceptionally savvy companies manage these changes by developing end-to-end global operating strategies that enable profitable growth, that take charge of innovation execution and stay nimble enough to respond to the rapidly-changing conditions. Strategies that embrace and thrive on the power of technology to drive innovation.

Operational excellence is a key attribute of leading companies in any industry. Through the combination of the right business strategy, the right technology strategy, the right operating model, and the right execution path, companies ride out recessions more successfully and emerge from them more quickly, developing competitive advantage regardless of economic conditions.

The Business Transformation & Operational Excellence World Summit (BTOES18) will help you design and delivery value-oriented operational excellence transformations and takes an end-to-end approach to achieving excellence in execution.

You will gain measurable benefits that transcend cost cutting to deliver revenue growth through execution advantage and rigorous process execution across the enterprise to ensure certainty of outcomes.

BTOES18 seeks to understand the most crucial issues, priorities, and successes faced by Operational Excellence Practitioners and all the latest developments.

The summit will address some of the biggest challenges, which are:

  • Rethinking operations end to end, incorporating digitalization activities along the whole value chain
  • Adapting and embracing new technologies and the new business models
  • Cultural Transformation and creating a culture of Operational Excellence and Innovation. Implementing effective Change Management programs. Driving Corporate Culture Change and How to build and transform Organizational Culture
  • Leadership Understanding, Buy-In, Support and Sponsorship from ALL Leaders which is critical. Operational Excellence needs commitment, resources and cannot be optional. 
  • Sustaining a Continuous Improvement Culture (Key to this is Leadership Buy-In)  
  • Achieving an Enterprise-Wide Operational Excellence Strategy
  • End-to-end business transformation, with all departments’ processes working in unison at scale to aligned goals and priorities.
  • Keeping up with new technologies, relative value relevance, and the creation of new opportunities. AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.
  • Integrating New Advanced Technologies
  • Acquiring and managing start-ups
  • Changing Customer Demands & Channels
  • Building New Competitive Advantages.
  • Integrating CI methodologies personalized to the organization.
  • Ensuring initiatives are aligned with Key Strategic Priorities, across the organization.
  • Failure to innovate fast enough.
  • Building a culture of innovation & agile mindset.
  • Changing Workforce, Millennial Generation, Freelance Culture. 
  • Customer Experience Excellence in a less high touch environment. 
Learn More

Who's Attending?

This summit is the largest gathering of progressive leadership-level executives within Business Transformation & Operational Excellence. 

Attended by senior-level executives from leading major global corporations who are focused on Business Excellence, Business Transformation, Innovation Excellence, Productivity, Operational Excellence, Continuous Improvement, Strategy, Change Management, Customer Experience, Lean Enterprise, Capability Excellence, Process Optimization & Process Management.

From across all industries, including Manufacturing, Hospitals, Healthcare, Medical Devices, Automotive & Transportation, Banking, Capital Markets & Insurance, Consumer Products & Retail, Pharmaceuticals & Life Sciences, Government, Armed Forces & Public Sector, Mining & Metals, Oil & Gas, Power & Utilities, Real Estate, Hospitality & Construction, Technology, and Communications.

Agenda

The business environment is changing faster than at any time in history, and smart organizations know that their company’s competitive advantage today and in the future will come only by transforming their business from end to endfunction by function and process by process.

This event unlike any other event in the industry truly represents the NEW AGE of Operational Excellence and the Impact of Digitalization. 

Carefully crafted, the BTOES18 agenda has been uniquely designed over 6 months of painstaking primary telephone research, to deliver exceptional content, to drive the best attendees, and become the most engaging event in the industry.

BTOES18 seeks to understand the most crucial issues, priorities, and successes faced by Operational Excellence Practitioners and all the latest developments.

The summit will address some of the biggest challenges, which are:

  • Rethinking operations end to end, incorporating digitalization activities along the whole value chain
  • Adapting and embracing new technologies and the new business models
  • Cultural Transformation and creating a culture of Operational Excellence and Innovation. Implementing effective Change Management programs. Driving Corporate Culture Change and How to build and transform Organizational Culture
  • Leadership Understanding, Buy-In, Support and Sponsorship from ALL Leaders which is critical. Operational Excellence needs commitment, resources and cannot be optional. 
  • Sustaining a Continuous Improvement Culture (Key to this is Leadership Buy-In)  
  • Achieving an Enterprise-Wide Operational Excellence Strategy
  • End-to-end business transformation, with all departments’ processes working in unison at scale to aligned goals and priorities.
  • Keeping up with new technologies, relative value relevance, and the creation of new opportunities. AI, Robotic Process Automation, Machine Learning, IOT, Cloud Computing, Big Data, Data Analytics, Advanced Robotics, 3D Printing, Mobile Applications are just some of the technology shifts.
  • Integrating New Advanced Technologies
  • Acquiring and managing start-ups
  • Changing Customer Demands & Channels
  • Building New Competitive Advantages.
  • Integrating CI methodologies personalized to the organization.
  • Ensuring initiatives are aligned with Key Strategic Priorities, across the organization.
  • Failure to innovate fast enough.
  • Building a culture of innovation & agile mind-set.
  • Changing Workforce, Millennial Generation, Freelance Culture. 
  • Customer Experience Excellence in a less high touch environment. 

Awards

View Award Site Awards

The Business Transformation & Operational Excellence Awards will be given to the most outstanding individual & organisational achievements through the application of operational excellence methodologies.

The focus of this elite awards program is to demonstrate to the global business community and respective organizations CEO’s the real results achieved through the successful implementation of operational excellence.

Past Speakers

Omar Hatamleh

Omar Hatamleh

E Director at the International Space University, Former Chief Innovation Officer,, NASA

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 08:05 - 08:50 am

Biography

Dr. Omar Hatamleh is the Executive Director of the Space Studies Program.  Prior to assuming his new assignment, Omar was the Chief Innovation Officer, Engineering at NASA Johnson Space Center responsible for empowering the organization creative thinking and develop capacity to innovate.

Prior to that he was the Associate Chief Scientist at NASA ARC responsible for identifying new and promising areas of scientific research and supporting technologies that can be integrated into the Center's capabilities.  Previous roles at NASA also included Technology Relationship Manager, Advanced Development Manager, and Space Shuttle Orbiter Structures Subsystem Manager.

Omar has Nineteen years of aerospace industry experience and has published over 33 international journal articles; he has four engineering degrees, speaks four languages and has been an invited keynote speaker to multiple national and international events. Omar has also been the recipient of several prestigious awards and recognitions from NASA.

Bobby Graves

Bobby Graves

General Manager, TSSC, Toyota Motor Engineering & Manufacturing North America

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 12:00 - 12:30 pm

Biography

Graves began his career with Toyota in 1987 and progressed through a series of positions in production at Toyota Motor Manufacturing, Kentucky (TMMK) responsible for assuring overall quality within all production shops.

In 1997, he was assigned to TMMK’s operations development group where he trained Toyota Production System (TPS) know-how to team members from all levels of the organization and coordinated internal TPS activities. During his 15 years at TMMK, Graves supported multiple production launches and all-new model introductions.

From 2003-14, he served as manager for TEMA’s operations management development division, working closely with Toyota’s North American plants and suppliers to help streamline processes and strengthen TPS activities. In this role, he supported internal & external continuous improvement projects and training workshops.

Prior to joining Toyota, Graves worked at the Federal Bureau of Investigation in Louisville, Kentucky where he was an auditor for the white collar crime unit.

He obtained a Bachelor of Science in Operational Management from Western Kentucky University (1981) in Bowling Green, Kentucky. Originally from Columbia, Kentucky, Graves still owns and maintains a family farm.

Priya Anant

Priya Anant

Director, Global Vendor Operations, Trust & Safety, Google

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 15:15 - 16:30 pm

Biography

Priya leads global operations for Trust and Safety across Google. In her role, Priya works with all product teams across Google to fight spam, abuse and fraud and deliver a safe user experience. In her time at Google, Priya has streamlined global operations across multiple teams and partnered with product, operations, finance and legal teams to drive transformations. She leads the Googlewide deployment of “gLean” a program to coach Googlers about adopting lean within Google’s highly dynamic and fast paced environment.


Prior to Google, Priya  spent 10 years in management consulting at Bain where she advised healthcare, technology and consumer goods companies on global growth strategies and operations improvement. Before her career in consulting, Priya worked for GlaxoSmithKline and focused on global manufacturing and with Unilever on marketing and supply chain. In addition, Priya was a public accountant with Ernst & Young. Priya holds an MBA from Wharton and is also a Chartered Accountant.


Priya has lived and worked in Australia, New Zealand, the UK and US. When she is not at work, Priya loves spending time with her family, introducing her kids to the joys of camping, trying out new vegan recipes and searching for the elusive perfect cappuccino in the US (It is a little known fact that Australia has some of the best coffee in the world and the quest to find it in the US continues...)

Julio Urrutia

Julio Urrutia

Chief Process Officer, Latin America, Ricoh 

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 15:15 - 16:30 pm

Biography

Julio Urrutia has been in the technology industry for more than 15 years, now as Head of Operational Excellence and CISO at Ricoh Latin America. Julio holds a Degree in Strategic Marketing Management, a Master's Degree in IT Service Management, a Master's Degree in Business Analysis plus multiple Industry Certifications.

In his current position, Julio is in charge of many critical corporate initiatives. Working in a Global environment and with an extend knowledge of Latin American cultures, markets & economies. Lead and manage major expertise area programs and company-wide critical projects; responsible for the creation of methodologies and standards, measurement criteria and leading-edge initiatives to improve productivity, efficiency and organizational excellence. He is an active-global public speaker and takes part in consultations.

Julio credits his success to great passion for what he does and constant learning. Manage the full range of design and development efforts from concept to implementation; communicate at all levels and hold negotiations with large-scale vendors; maintaining expertise on industry, products and technology trends through research and training. Manage and optimize working relationships; with great expertise in creating, developing and leading high-performance teams, facilitate innovation, and promote openness to and participation in change. Also accountable for creating and controlling organizational budget to accomplish desired results. 

Fluent in English, Spanish and Portuguese, and is able to communicate in French, Julio is in progress to obtain a Certificate of Professional Development in Strategy at Wharton - University of Pennsylvania.

Bill Owad

Bill Owad

Sr. Vice President, Operational Excellence, Cardinal Health

Business Transformation & Operational Excellence World Summit (BTOES19)

Tuesday 21st March 2017 | 17:30 - 18:10 pm

Biography

Bill Owad, senior vice president of Operational Excellence specializes in the strategies and tools that support the pursuit of a lean enterprise. Working with a team of nearly 150 Operational Excellence staff members and coaches aross Cardinal Health, Owad is responsible for developing and implementing an enterprise approach to Operational Excellence at Cardinal Health, ultimately improving the value delivered to the company’s customers.

In addition to his role as senior vice president, Owad also supports the extension of Operational Excellence external to Cardinal Health as the executive sponsor for the company’s relationships with the Lean Enterprise Institute (LEI) Partner Program, the Healthcare Value Network, The Ohio State University Fisher College Center for Operational Excellence and the Conference Board Quality Council. During his tenure, Owad has held several positions within Operational Excellence and has served as the primary architect of the company’s enterprise-wide deployment of Operational Excellence, which, over eight years, yielded significant improvements in customer loyalty, employee engagement, operational performance and working capital utilization.

Prior to joining Cardinal Health, Owad held several operations and administrative roles that have used the tools of Lean Six Sigma to transform health care provider organizations, supply chain and medical supply companies. These roles include corporate director of quality for ProMedica Health System, executive director for Cordelia Martin Health Center and several adjunct faculty positions with the College of Pharmacy at the University of Toledo and other nationally recognized programs.

Owad is also active in the community, serving in the past as board chair for the Central Ohio American Red Cross BioMedical Services, board chair for Cordelia Martin Health Center, senior examiner for the Malcolm Baldrige National Quality Program, and examiner / team leader for the Ohio Award for Excellence. Currently, Owad serves as a board member for the Partnership for Excellence, Mid-Ohio Foodbank, and the ASHP Research and Education Foundation.

Owad received his bachelor’s degree in Pharmaceutical Sciences and his Master’s of Business Administration from the University of Toledo. His post-graduate work includes the achievement of Fellow status with the American College of Healthcare Executives, multiple Lean Six Sigma certifications and continued development as a Lean leader through his work with Cardinal Health and LEI. Owad has also authored several publications and presentations on quality systems and customer loyalty. 

Zac Jacobson

Zac Jacobson

Sr. Director, Global Business Excellence & Customer Insights, eBay

Business Transformation & Operational Excellence World Summit (BTOES19)

Thursday 23rd March 2017 | 13:30 - 13:50 pm

Biography

Zac is the Senior Director of Business Excellence and Customer Insights for eBay Marketplaces. In this capacity, he is responsible for the operating effectiveness of the Global Customer Experience organization which includes customer service, policy and risk management, billing and payments, and operations support service functions. His team’s mission is to create consistently excellent and efficient experiences that result in loyal customers.

 

Zac has 20 years of global leadership experience spanning military/government, operations/manufacturing, and technology industries. He joined eBay in 2010 from the world’s largest drilling services company where he led global operations responsible for 5500 employees and the profitability, productivity, safety, and asset management of a $1.2B business.  Prior to that, Zac served in a variety of leadership roles in operations; finance; strategy; and mergers, acquisitions, and divestitures.

 

Zac earned a B.A. from New Mexico State University and an M.A. from the University of Phoenix. He holds certifications in Project Management, Strategic Change Management, Six Sigma Black Belt, and Lean.  He is also the General Manager for eBay in Austin, Texas where he lives with his wife and three sons.

Dave Margil

Dave Margil

Lean Enterprise Leader, Corporate Information Services, Bose Corporation

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 08:50 - 09:30 am

Biography

Since 2010 Dave Margil has served as the Lean deployment leader for Bose Corporate Information Systems (CIS). He is responsible for developing the Lean Enterprise Vision and deployment roadmap in CIS and for driving Lean Six Sigma practices throughout the IT function. He leads value stream improvement activities, contributes to the internal Lean Six Sigma curriculum development, and delivers training and coaching to employees throughout Bose Corporation.

Prior to this role, Dave spent several years as a Business Engagement Manager and as a Project Manager in the Bose Online Commerce Group. Before joining Bose he co-founded and spent several years as the VP of Product Development for a Cambridge, MA-based computer game company.

Dave is a Bose certified Master Black Belt and has a Bachelor of Fine Arts from the University of Massachusetts.

Ted Revilock

Ted Revilock

Director of Operational Excellence for Global Shared Services , The Coca-Cola Company

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 13:55 - 14:15 pm

Biography

Ted is Director of Operational Excellence for Global Shared Services at The Coca-Cola Company.  He is responsible for deploying Operational Excellence across the Finance, Human Resources, Data Management, Accounts Payable, Workplace Services, Creative Business Solutions and User Experience lines of business, involving greater than 1300 employees in 7 main hub locations globally.  The Operational Excellence program utilizes Lean, Six Sigma, Program Management, Business Process Management and Human Centered Design concepts and internally created methods to drive value for the business.

 

Ted has been with The Coca-Cola Company leading implementations of OE in Shared Services, Information Technology, Human Resources, Supply Chain and Franchise Bottling partners for 10 years.  Prior to The Coca-Cola Company, Ted worked in the Automotive Industry with Ford Motor Company and Tier I suppliers in product development.  In total Ted has been working as a continuous improvement professional for over 20 years.

Jeff Hastie

Jeff Hastie

Global Director, Lean Enterprise, Bose Corporation

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 08:50 - 09:30 am

Biography

Jeff Hastie is the Global Director – Lean Enterprise at Bose Corporation. His responsibilities include leading Lean and Six Sigma programs in Manufacturing and Global Supply Chain, Sales and Marketing, Product Development, Research and Corporate Administration including IS, HR, Finance and Legal. 

Jeff started his career at Bose in 2001 as a senior Quality Engineer and Six Sigma Black Belt. He worked with Finance to quantify the cost of poor quality and over the next 4 years he led improvement Teams across Manufacturing to bring more value to the company. In 2005, he initiated and led the formal deployment of Lean Six Sigma at Bose Corporation. In 2007, Jeff developed and implemented a strategy to pilot and then expand the Bose Production System (the Toyota Production System) across Bose Manufacturing Plants and Distribution Centers. Today Lean Enterprise is a strategic imperative enabling the success of Bose Corporation business improvement strategies worldwide. 

Prior to Bose, Jeff was employed at Wyman-Gordon Company, producers of technically advanced structural and engine components for the Aerospace Industry. During his 18 years at Wyman-Gordon, he held a variety of leadership roles in Industrial Engineering, Manufacturing Operations, Quality Assurance and Continuous Improvement.

Jeff has over 35 years of manufacturing and Continuous Improvement experience in the Wood Products, Metal Working, Aerospace Forging and Consumer Electronics Industries. He has spent the last 19 years dedicated to leading Lean & Six Sigma programs to accelerate business value. 

Jeff hold a Bachelor of Science Degree in Wood Products Engineering from the State University of New York and a Bachelor of Arts Degree in Business Administration from Syracuse University. He is a Certified Lean Six Sigma Master Black Belt.

Dr. Sandy Furterer

Dr. Sandy Furterer

Associate Professor, Department of Engineering Management, Systems & Technology, University of Dayton

Business Transformation & Operational Excellence World Summit (BTOES19)

Wednesday 22nd March 2017 | 13:55 - 14:15 pm

Biography

Sandy Furterer is an Associate Professor at the University of Dayton, in the Department of Engineering Management, Systems and Technology.  She recently came from industry as a VP of Process Transformation for Park National Bank in Columbus, Ohio.  She is also a part time faculty member in the Masters of Science in Quality Assurance program at Kennesaw State University. 

Dr. Furterer received her Ph.D. in Industrial Engineering with a specialization in Quality Engineering from the University of Central Florida in 2004.  She received an MBA from Xavier University, and a Bachelor and Master of Science in Industrial and Systems Engineering from The Ohio State University. 

Dr. Furterer has over 25 years of experience in business process and quality improvements.   She is an ASQ Certified Six Sigma Black Belt, a Certified Quality Engineer, an ASQ fellow, and a certified Master Black Belt.  

Dr. Furterer is an author or co-author of 4 reference textbooks on Lean Six Sigma, Design for Six Sigma and Lean Systems, including her latest book:  Lean Six Sigma Case Studies in the Healthcare Enterprise by Springer publishing in 2014.

Topic Title:

Linking your Business' Core Processes and Process Architecture with Strategy

Prior to her current position, Sandy built the process infrastructure that incorporated a process architecture map as the VP of Process Transformation at Park National Bank. In this talk she will address how to:

  • Tie process improvement project prioritization with the core processes and strategic plan
  • Improve processes by documenting and creating process and procedure change control for execution
  • Expand lean six sigma projects with process infrastructure
  •  Govern a process council made up of leaders to build a process improvement network 

Testimonials

I have found the summit to be among the best I've attended in my 30+ years. The speakers are professional; the presentations are informative and no sales attempts as I've seen in other settings. 

VP Performance Process Improvement , Universal Health Services

The 4th Annual Global Lean Six Sigma & Business Improvement Summit and Industry Awards 2009  was outstanding.  It was my pleasure both to participate and attend.  I compliment both Claire and you and, of course, Vijay, on what can only be classified as a first class event. The pleasure in meeting you was mine and I look forward to future interaction.

Strategic Planning & Continuous Process Improvement Director, US Army Military District of Washington and Joint Force Headquarters-National Capital Region

Thank you for such a great Conference. Over the years, I have attended 25+ Six Sigma Conferences and I have never participated in one better. We appreciate you and your team's hard work!

Raytheon Six Sigma Institute, RAYTHEON

A tremendously informative and useful event. Unlike most summits that focus on presentations, this event informed, stimulated and provided insights that participants could use when they returned to their organization

 
Director, Army Distributed Learning, US Army

Great event. Very informative and eye opening to current issues

TNG Analyst, US Army

This summit is an excellent opportunity to interact with leaders across the spectrum of industries involved with Lean and Six Sigma and to re-energize our own deployments with new ideas and renewed passion for operational excellence

 
Operational Excellence Analyst, Newfield Exploration

The opportunity to network, hear practical implementation examples, see vendor updates and take away new ideas is just outstanding. Thank you!

Manager, SW Process Improvement, RIM

You guys run the best business improvement conferences with exceptional business leaders sharing best practices

Lean Six Sigma Corporate Deployment Leader, BMO Financial Group

The 4th Annual Global Lean Six Sigma & Business Improvement Summit and Industry Awards was outstanding.  It was my pleasure both to participate and attend.  I compliment both Claire and you and, of course, Vijay, on what can only be classified as a first class event. The pleasure in meeting you was mine and I look forward to future interaction with your organization.

Strategic Planning Officer and Continuous Process Improvement Director, US Army Military District of Washington and Joint Force Headquarters-National Capital Region

It was very nice to finally meet you at the conference in Orlando.  I really enjoyed everything. Congratulations on such wonderful work.

Co-ordination Officer, United Nations

Thanks for organizing another successful conference. There were quite a few opportunities for dialogue among experienced practitioners (MBB forum, Consultant panel, Deployment Leader benchmarking forum, etc). Well done.

Strategy Deployment Leader - Six Sigma MBB, Black & Veatch Corporation

I was very impressed with the representation at the conference and at the awards ceremony. Always striving for excellence!

Vice President, Operational Quality & Training, Wyndham Vacation Ownership

It was a great conference with some outstanding presentations.  I look forward to next year.

PE, MBB, Lean Six Sigma, Merck

As in prior years, the Annual Global Lean Six Sigma & Business Improvement Summit and Industry Awards Program did an excellent assembling a diverse group of business professionals that all share the same passion for Continuous Improvement. This was clearly evident during the presentations they gave during the track sessions as well as their active participation in the plenary sessions.

Productivity Director – NAIG, Praxair Inc.

I was impressed at the diversity of industries that were represented at the conference. From technology to steel, to pharmaceuticals, there were a wide variety of companies who are really interested in learning best practices and sharing them with others. 

Senior Manager, Consumer Care and Tech Support Strategy, Dell Inc.

The range of companies and industries that were represented resulted in superb exchange of ideas

Lead Master Black Belt, CR&D, DuPont

As a new deployment leader, I attended three conferences last year, and yours was by far the best! I found the sessions to be varied and informative, and they were supplemented by opportunities to mingle with other participants and industry specialists. I look forward to making your an annual event!

VP Service Quality, TD Canada Trust

Interesting perspectives provide an excellent basis for determining how we can benefit from Six Sigma. Great location and venue!

Director Head of Global Operations, World Bank

Excellent insights…excellent thoughts. The speakers shared inspirational stories and helpful lessons learned

Altas Program Improvement, Lockheed Martin

This was a great opportunity to see first hand how other companies approach building quality into the design process. I have taken away numerous new ideas that I will incorporate into our model

VP Six Sigma Business Excellence, Cigna Corporation

Leadership, Energetic, Engaging, Wonderful Presentations

Senior Vice President, Mckesson Corporation

The conference on Lean Six Sigma showed how to integrate these proven methodologies in Manufacturing and Service companies as well as how to enable both Lean and Six Sigma by removing complexity from your business.

VP, Master Black Belt, Quality & Productivity, Bank of America

The Global Six Sigma Summit and Awards Conference was our most successful marketing event for 2007. This was largely the result of the personal interest staff took in finding ways to optimize our visibility and facilitate contact with key prospects.

VP Marketing, Instantis

Excellent Balance of superb speakers, best vendors and relevant, practical topics. Must attend this event.

LSS Champion, Northrop Grumman

A Summit very well organized where the aim of the program is the content and the real research of best Practices.  It was a hard job as an Awards Judge due to the real top level of competitors and their great results.

Head of Quality, Ferrari Racing

Thank you for such a great Conference. Over the years, I have attended 25+ Six Sigma Conferences and I have never participated in one better. We appreciate you and your team's hard work!

Founder, Raytheon Six Sigma Institute, RAYTHEON

I have found the congresss to be among the best I've attended in my 30+ years. The speakers are professional; the presentations are informative and no sales attempts as I've seen in other settings.

VP Performance/Process Improvement , Universal Health Services

I have found the congresss to be among the best I've attended in my 30+ years. The speakers are professional; the presentations are informative and no sales attempts as I've seen in other settings.

VP Performance/Process Improvement , Universal Health Services

These congresss are simply the best, and there really are no others even close. I have attended almost every year. The speakers are top shelf, there is great opportunity to make new contacts, and the event organization is wonderful. 

VP, Quality , Saint Vincent Health System

You provide the most in-depth conferences that I have ever been to.

VP - IP Capture Quality, US Bank

Pre-summit workshops were very practical, tool-based, and I will certainly leverage.  The summit had powerful key note speakers, experienced practitioners sharing their learnings and best practices.  The awards ceremony event and dinner was very well done - pace was good, dinner was lovely, atmosphere was celebratory.  Evening drinks events where we could spend more time networking.  I was not able to stay for the post-summit workshops although I heard good things from 2 who did stay behind.  As a speaker I also found the experience to be very rewarding.  Your team was very organized from requesting the bio, updating the website, keeping me apprised via emails, etc.  Thank you for the experience.  I hope you will continue to reach out to us for other events.

 

Co-Head, Process Excellence - Retail Deployments, Lean Six Sigma Centre of Excellence and Governance , RBC Royal Bank

Overall the summit was excellent, and I especially enjoyed, and had some good new learnings from a couple of the keynote speakers (Al Switzler and Norman Bodek) Good mix of topics on the panel breakout discussions.

VP Operational Excellence, Intel

The congress was exceptional--it also was great to hear Jim Collins.

Global Consulting Enterprise Services, Ingersoll Rand

Thank you for all the hard work you did to make it a success.

Director of Lean Six Sigma, Department of Defense

I always enjoy networking with professionals leading in problem solving. This year's congress was a good sharing of lessons learned and fresh practical ideas.

Director of Continuous Improvement, United Airlines

I would like to compliment you again on pulling off quite the event! It was well planned, organized and very informative. I spoke to several experts in the Six Sigma field who were very pleased with the entire event.   

Marketing & Sales Director, National Republic Bank of Chicago


I have been attending WCBF conferences for 8 years, particularly those on Lean Six Sigma in Healthcare. These conferences are simply the best LSS conferences in healthcare, and there really are no others even close. I have attended almost every year. The speakers are top shelf, there is great opportunity to make new contacts, and the event organization is wonderful. Recently, I was asked by WCBF to chair the conference, so I was able to see deeper behind the scenes, and I know what great work is being done to produce these conferences. Given this exceptional product, I would highly recommend Vijay as the leader of this organization.  
 

Vice President, Quality, Saint Vincent Health System

Over the last 10 years I have attended and spoken at many WCBF conferences around Lean Six Sigma in Healthcare. I have found the conferences to be among the best I've attended in my 30+ years in Healthcare. The speakers are professional, the presentations are informative and not sales attempts as I've seen in other settings and the staff of WCBF has always been very receptive in solving any problems that were experienced. I recommend these conferences without hesitation to my colleagues in Healthcare. 

VP Performance/Process Improvement, Universal Health Services

Diverse, excellent agenda of topics delivered by actual practitioners of Lean Sigma. Good representation of multiple healthcare organization models.

MBB, Lean Kaizen Leader, Johns Hopkins Medicine

Your conference is a winner and I like being a part of it.

Continuous Process Improvement Director, US Army Military District of Washington

It has been an honor to accept the award for Best Achievement of Organizational Business Improvement in Healthcare this year.  The WCBF award has allowed SSFHS to increase the credibility of its Lean Six Sigma Program within its own system and in the communities it serves.  The award shows our customers and competitors that we are committed to excel and progressing steadily as we improve the quality of care for our patients.

Regional CEO, Sisters of St. Francis Health Services, Inc. – Northern Indiana Region

We are extremely excited to have received this recognition from WCBF for Best Emerging Business Improvement. I believe this terrific award recognizes that customers can depend on our ability to live our mission statement every day with on time delivery, lowest industry turn times, customer service of exceptional value, service and products of the highest quality.  Also, I'd like to compliment WCBF for their excellent recognition program. 

President and Chief Executive Officer, PAS Technologies

Capital One has received multiple awards through our participation in the WCBF Global Six Sigma Award Program, including most recently the 2008 Platinum Award for Process Excellence Project and the Best Project Achievement in Innovation or Product Development. This prestigious external recognition is a great confirmation of the exceptional business results delivered by our associates. 

Sr. Vice President, Certified Six Sigma Master Black Belt, Capital One Bank

It was an exceptional moment when we first learned BMO Financial Group was the recipient of three WCBF Global Six Sigma and Business Improvement Awards. Theses awards are truly attributable to all the hard work and dedication of our employees across North America. Lean Six Sigma has enabled BMO Product Operations to significantly improve our customer service and organizational cost management in today's challenging economic environment. We are determined to intensify our commitment to Lean Six Sigma business improvements as we continue to deliver great customer experiences.

Deployment Leader and Master Black Belt, BMO Financial Group

Register Today to avoid disappointment - Almost Sold Out!

We do not offer any exhibit hall-only or partial attendance rates.